Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Pros: "Great crew. Quick service."
Cons: "Plane is a bit older with tiny tv screens."
Pros: "Fast easy good space"
Cons: "The flight was an hour delayed due to technical / gas issues"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "comunication with the custumer"
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Pros: "Seat was comfortable"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"
Pros: "Everything is always great on Jetblue"
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Cons: "Boarding was chaotic. Food fees should be included into ticket price ("free"). Food quality should also be improved."
Cons: "Flight was two hours late because of weather but the boarding situation at the gate was just ridiculous and unorganized. In flight tv didn’t work. Not the best flight. Glad it was short!!!"
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "The crew members were very professional and accomodating."
Cons: "Delayed by hours. Not enough storage space. The seat did not recline (isle seat 12). the tv’s did not work."
Pros: "I like getting on a plane with just a carry on. I usually like the flight crew and can always trust jet blue to get me to where I need to be. Plane turbulence isn’t my fancy but I’m glad I’m not ever in the aisle."
Cons: "I don’t like turbulence. I don’t like putting my carry on in the over head bin. There isn’t much I don’t like. I’m just glad I haven’t had any delayed flights."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Pilot was great as were the crew members. Food was fine."
Cons: "Earbud Jack was broken on my seat and the screen in my husband’s seat didn’t work. It was a turbulent flight and it would have been good to have the distraction of the entertainment."
Pros: "Boarding and on time departure"
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "No problem"
Cons: "My only suggestion is to improve the volume and clarity of the announcements."
Pros: "The weather was bad in New York and we had to delay takeoff in Vermont. Usually airlines don't handle unexpected changes well but the Jetblue"
Pros: "Amazing flight attendants"
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "The flight crew was very attentive and friendly."
Cons: "Plane needed to be cleaned."
Pros: "This was the most comfortable airplane ride I’ve taken in such a long time. I’m not even sure why I’ve never flown Jet Blue. I wish they went to more places because I’d use them for all these overseas trips I wanna take lol. Snacks, water, television, a smiling seemingly genuinely happy crew. What more could you ask for?"
Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "Captain Mike"
Cons: "The flight was delayed 5 hours and we had to board and re board. The tv entertainment system did not work."
Pros: "The fact that I was informed of the delays and the gate change by way of email."
Cons: "Delay delay delay delay"
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Pros: "The crew was professional and did a good job."
Cons: "The plane arrived late from another location. I understand this was probably out of JetBlue’s hands. The plane seemed really dirty. I’m used to flying Delta out of Atlanta so this was my first JB experience. I was really disappointed with the condition and cleanliness of the inside of the plane."
Pros: "The entire experience"
Cons: "Couldn't find any thing to grouch about"
Pros: "Nothing I missed my pick up cab due to the too long delays from jet blue I had a very bad experience with this airline"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "The professional crew"
Pros: "Nothing at all. Worse experience in my life."
Cons: "My flight was delay about 8 times of not more I end up getting to my destinations 5 hours later. It was the worse experiencing of my life I would never ever in my life would flight JetBlue ever again."
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Pros: "Plenty of Leg room and overhead compartments"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "I liked nothing"
Cons: "I didn't like anything"
Pros: "Excellent crew"
Cons: "It was all great"
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "All was great"
Pros: "48 hours travel from Europe Thanks to sucky Delta airlines that are absolutely the most horrible company Never ever again"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "Service was great"
Pros: "The crew was excellent, friendly, and efficient."
Cons: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Cons: "Flight was 20 minutes delayed"
Cons: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "Friendly and cheerful!"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Everything else"
Cons: "We shared beverages The bathroom was barely big enough for a small person There isn’t enough room per passenger seat"
Pros: "Vivian and her coworkers were fantastic!"
Cons: "Plane was old flight was right on time"
Cons: "We landed hours late and sat on runway for 1 hour. On top of that this plane was our 3rd equipment change."
Pros: "Beautiful new plane with large overhead storage, comforable seats and moveable aisle armrest."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Agents rerouted me in face of weather problems so that I could make LAX-SYD connection. Well done."
Cons: "Not enough leg room in Economy. Beverage service insanely slow. Had already eaten sandwich by the time it reached me. Have seen this problem before on ATL-LAX, needs attention. Movie choices kinda limited ."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Pros: "Always a good experience with Delta! They’re the best!"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Cons: "The staff"
Cons: "Everything was perfect"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Overall the service was good. Boarding was very organized"
Cons: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"
Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Very friendly crew - clear communication & updates regarding delays."
Cons: "No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Cons: "The terrible communication for delays and boarding."
Cons: "Crew should be trained again in basic stuffs."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Cons: "Having a crew ready"
Pros: "The crew was actually amazing, and all were very nice and helpful."
Cons: "The entertainment on the 8 hour flight was horrible, and there was no way to recharge my phone battery. There was no TV that I could watch, and the "free entertainment" did not work for me."
Pros: "great entertainment"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Cons: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."
Cons: "How is it possible, in this day and age, that American flies a 9.5 hour flight with no individual seat screens, just the 1980's style middle-of the-aisle screen with 2 x TERRIBLE movies?? I know, there are much worse things in life, but an Airline that claims to be SOOO big and great, this is a total disgrace, seriously. And try to explain that to my kids-ages 9 and 10-who had NEVER flown a plane without individual screens (and my son has been already to 20 countries....yes, we fly.) Did I mention that the food is the worse in the industry in this airline? Give me now a reason to keep flying American, please...."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."
Cons: "How about refreshing your antiquated aircraft? Seats? Entertainment? Overhead bins?"
Pros: "Appreciated the friendliness of the flight crew, compared to two other international flights I have taken in the past year and a half on other airlines."
Cons: "Cramped seating, as I suppose is the norm on most airlines nowadays. But feels torturous on a long flight. Also, had to pay extra to choose seats. I think that’s outrageous."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Boarding process was easy."
Cons: "This requires a list- 1. For a new plane, the seats were uncomfortable 2. The seats had no leg rests 3. It was an overnight flight, arriving before 6 am and all that was offered prior to landing was a mint...seriously, no coffee? I was in first class and expected a light breakfast but AT LEAST A CUP OF COFFEE. Never again will I pay for first class on this airline. AMERICAN AIRLINES SHOULD BE ASHAMED. 4. The crew was unwelcoming and unfriendly. Not acceptable when paying these prices."
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Pros: "In flight entertainment"
Cons: "Terminal 5 at LAX is a mess."
Pros: "The fact I was able to go home."
Cons: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Cons: "Very slow boarding. No overhead space."
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "The plane was incredibly hot and humid while we were on the ground. The stewardess told us we had a broken APU but would not tell us what that is or if it was actually a problem. Someone pressed the call button during the flight but the stewardess couldn't be bothered to get up and the call light stayed on the whole flight. Eventually the plane cooled some once we were airborne but stayed too warm. It got very hot once again when we landed."
Pros: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Cons: "Poor customer service"
Pros: "Nice crew, nice beverage service"
Cons: "This plane was uncomfortable and there were no outlets or entertainment - Very disappointing for a plane going that distance. At boarding, group of people are so dense it's impossible to get to line when boarding group called. They block the entrance for other customers. There has to be a more civilized way to board a plane."
Pros: "The flight was good crew members was nice and professional."
Pros: "crew was nice"
Cons: "old planes, no entertainment on transcontinental flight. Terrible food, and options"
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "Flight attendants were very friendly and attentive."
Pros: "That I arrived at my destination"
Pros: "Although the ticket was expensive but the server was very great, both British Airways and America Airlines were amazing. one of the best services i have ever enjoyed in my life."
Cons: "The airline cost for travelling to UK should be a little bit modest, I believe the services was amazing I think the pricing was very hight. Thank you and I hope you can work very well on getting the best deal for your customers like me always. Regards Ben"
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Pros: "The crew is good"
Cons: "No comfort in the light"
Pros: "Loved the comfort of the plane. There was generous seat space especially when reclined in the main cabin. Personal entertainment screens with abundance of options to choose. Flight crew was very pleasant and helpful. T"
Cons: "The flight was over an hour delayed in boarding and departure without any reasoning."
Pros: "Excellent customer service and great inflight meal."
Cons: "Not knowing the cause of the delay."
Pros: "Good price and thankfully it wasn't a full flight."
Cons: "The shared TV's in the middle. I didn't like the option, so I tried to watch a movie on my laptop, but the person in front of me pushed their seat back which made watching next to impossible."
Pros: "That we flew over the Atlantic safely. Pleasant enough crew."
Cons: "Very old airplane , the ones with a screen TV in the middle of the airplane."
Cons: "The doors closed before the time it said on my tickets and the frontier app. Therefore I missed it."
Pros: "I don't have more time to explain. Frontier has been a nightmare."
Pros: "Price. Timeliness"
Cons: "No food or drink"
Pros: "I dont like flying"
Pros: "The cost of the flight before they added fees due to a unforeseen circumstance."
Cons: "The fact my non stop flight I booked Bevan a flight with long over night layovers a b then I was forced to pay for seats because my flight was changed."
Pros: "The crew was friendly amd helpful."
Cons: "The seat didn't recline well and there was no drink or food on the plane."
Cons: "flight was delayed 3+ hours. there was no communication and flight attendants were unfriendly"
Pros: "simple. no frills."
Pros: "Frontier is cheap!"
Cons: "It's the new spirit."
Pros: "The price of the ticket was really good. The cabin was clean. The seats are a little bigger than Spirit but I'm only 5'2" so that's not much of an issue for me. Flight to Atlanta arrived and left without a hitch. It was very organized and lifted off on time. Return flight was delayed due to weather at my destination in Houston but we were updated every 15 mins on the status of the departure/arrival time. Wasn't much confusion. Again the plane on my return was very clean. Crew was very nice and informative. Not sure what confusion is about bags from other reviews. Baggage prices are clearly stated on their website that's why the flights are so cheap. Snacks and drinks are not free ob the plane but you can buy those at kiosks after the security check point and bring it with you on the plane. If comfort is not you're number one priority than this airline works for you."
Cons: "No free drinks and snacks. No free carry on."
Pros: "Good service Good communications from crew Good landing!"
Cons: "Baggage claim - long time getting"
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Pros: "Flight attendants were quite nice."
Cons: "Boarding was delayed, and when we did board it was all at the same time rather than by zones. Seats on this type of equipment become uncomfortable after about 2 hours."
Pros: "Nothing good to say"
Cons: "Everything was horrible"
Pros: "Was stranded at the airport. Had to purchase additional flight just to get home. Still waiting for frontier to refund my ticket."
Pros: "The seat"
Cons: "The price"
Pros: "Crews were polite"
Cons: "Seating is rough"
Pros: "I got the upgraded seat, (+$45). It was very roomy. There's no entertainment but I brought my own. Food and drinks for sale were good and not as expensive as the shops in the airport. No sandwiches, just snacks and booze. Overall was pleasantly surprised."
Cons: "It would have been nice to be able to buy a small sandwich.. It was a cross country flight and I was pretty hungry when I got off the plane."
Cons: "I didn't like the fact that you had to pay for practically everything; carry ones, food or drink on the flight, and your seat! i would advise any future passengers of this ridiculous method. We should have flown Delta anyway. Delta at least provides food, drinks and wifi during your flight."
Pros: "Price was good."
Pros: "Quick and to the point. No messing around. Friendly workers."
Cons: "Paying for the bags."
Pros: "All in order. The price is right."
Cons: "Late take off by 18 min."
Pros: "I like the crew, they're very nice very attentive."
Cons: "The thing i didn't like it, it's they don't give anything on the fly, if you want water or a Coca Cola they charge you. They don't give you nothing. At least put some fee water. And the other thing it's they charge you for any bag that you take whit you. Come on guys, at least give one whit the passenger. Don't be so cheap."
Pros: "Got here earlier then expected"
Cons: "The airlines do not offer complimentary drinks and snacks for a 3 to 4 hour flight"
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Cons: "They close the ticketing counter down 45 minutes before a flight. You can not get a boarding pass or any service at all. They will actually refuse to talk to you. I cancelled my flight because they would not give me a boarding pass 35 minutes before the departure time. Worst service ever."
Pros: "Great fare"
Cons: "Add on for luggage and especially seats."
Pros: "Nothing. They did half their job."
Cons: "Their ticket counter at LGA is hardly ever open and when it is their employees are rude. They tried to charge me $410 to change a flight i originally paid $210 for. I tried to move it one day. Also, get ready for a 30 min sales pitch for their credit card. Talk about a captive audience. Garbage airline. Do not use."
Pros: "Price. Short lines."
Cons: "Website was only partially operable when accessed from a link in an email when trying to "buy a bag" and check in. Had to access site directly, then it worked. However, I spent a frustrating 45 minutes when trying to buy a bag and check in when I used the link. Also had trouble using the Frongier app. Could not check in using it."
Pros: "Boarding was organized and the flight was on time for boarding, takeoff and arrival at the destination gate."
Cons: "The seats are well-shiort of luxurious, and there is no beverage service or entertainment. Also, you have to pay for both carry-on and checked luggage. I guess these are all things you should expect from a discount airline."
Cons: "My flight was already an early one--7 am. So when Frontier decided to move the flight up an hour to 6 am, I called to complain. They said they could move any flight by an hour so I had no options. They were going to charge me an additional $185 to move to the later flight (there was only ONE other flight). I'll never fly Frontier again. I decided to burn my ticket and bought another one on Delta instead."
Cons: "The plane door closed early and when we got to the gate in Atlanta the attendant was very rude and unwilling to help reroute us. We ended up flying American on the way there. After our return flight, we will not be using frontier again."
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Cons: "I had to pay $40 to take my carry-on bag on the flight because it needed an overhead compartment -- this is not the standard in the industry and so I was not expecting this. Also, the plane was delayed 45 minutes in departure and this delayed my arrival such that I missed an important family event (a wedding)."
Pros: "on time and efferent!"
Cons: "Starting off with a 2 hour delay before boarding, and then sitting a the gate for another 45 mins before we departed. The flight attendants were rude and it felt like we were inconveniencing them by being on the flight. But the overall worst part, was how we had to pay for baggage, and then when we land it SLC we waited over an hour for our bags to reach the carousel. Unacceptable. The Frontier Baggage lady had no idea why and was not doing anything to get to the route of why it took so long. No only does it inconvenience all the passagers, but also the people who are having to pick us up. I will also choose to never fly frontier again after this experience."
Cons: "Hidden fees. 5 hour delay."
Cons: "I did not fit in your fiberglass non-reclining seats. Had a round trip ticket that was unable to transfer to a better seats."
Pros: "the timeliness of the flight"
Cons: "I paid extra for leg room and was in 2nd row. Right before takeoff they moved a very large man from the back of the plane to the seat beside me. I had no space at all. I had to keep my legs crossed and pressed my body against the window the entire flight. Very uncomfortable. I had no arm space and feel like I should be reimbursed."
Pros: "Didnt like anything"
Cons: "It was a more then little shocking hearing at the gate that I'd have to pay $60 before boarding for my bags."
Pros: "Plane departure was on time and arrived early for a change."
Cons: "Frontier now charges for any snacks including a can of soda."
Pros: "I really have no complaints. They were on time and the plane was clean."
Cons: "Better cancelation policy"
Pros: "On time, clean, quick baggage claim."
Pros: "Price and comfort seats"
Cons: "I was told we could pick our seats day we checked in. Here the computer picks your seats. Not fan of seat policy.."
Cons: "Had too wait over an hour to board. Too many baggage fees."
Cons: "Flights are always delayed or out right cancelled"
Cons: "Flight was delayed out of Atlabta and then re-rerouted to Cleveland before finally landing at IAD."
Cons: "The seats were uncomfortable. The boarding was late and we arrived late to my destination. The baggage claim took too long. The pricing for bags were too expensive. I will never use frontier again, that's why there prices are so cheap."
Pros: "The Prices"
Cons: "NOTHING At All. This was great"
Pros: "Flight was canceled with no explanation. Shitty service at the atl airport frontier"
Cons: "Free snacks and movies and reclining chairs"
Pros: "Price and big chair"
Cons: "I waited in line for nearly an hour to check in. There was close to 70 people waiting to be checked with only 3 agents working the check-in desk. This delay caused myself and several others to miss out flight."
Pros: "Affordable and decent flight! Totally worth it! At first I thought it’d be questionable because it was so affordable, but I felt safe and it was no different than any other flight I’ve had."
Cons: "Seats were tight, will pay the extra $next time for more space."
Cons: "Delayed 4 hours ground crew did not know how to handle customers. Sooo disappointed..."
Pros: "I liked when the flight was canceled and I got to book with another airline."
Cons: "Everything about this experience was terrible."
Pros: "I know spirit is a bare bones, pay extra for everything airline, but they literally wouldn’t give me a small cup of water during the flight when my throat was really dry and I just needed a sip of water."
Cons: "Not giving a cup of water to someone on a 2 hour flight is practically inhumane."
Pros: "Smooth and quick flight to Tampa."
Pros: "Hated everything"
Cons: "Everything -- whole experience was awful"
Pros: "Flight was clean, not crowded, seats were comfortable. Flight was on time."
Pros: "Crew friendly"
Cons: "Both our flights did I not take off on time. Will not fly spirit again. You save no money with all the nickel and diming.."
Cons: "The overall visit sits arw horrible and the food is expensive"
Pros: "Great service"
Cons: "Price makes any small inconvenience worthwhile"
Pros: "better fare"
Cons: "beggage restrictions, carry on policy. need to do more for customers"
Pros: "nice flight nice crew"
Cons: "you had to pay for snacks coffee ect......"
Pros: "The base fare. Returning safely. Being put onto another airline."
Cons: "All the extra fees and the late flight."
Cons: "After paying $50 for my checked piece of luggage, Spirit employees decided to leave it in Atlanta. I was offered nothing to make it right, except that they would deliver it to me once it arrived the next day. Probably the last time I fly Spirit."
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "We had an uneventful flight. Departed and landed on time. Spirit employees were very helpful. I would fly again with Spirit"
Pros: "Glad problem with generator was noted while we were still on the ground !! Flight crew were helpful in answering our questions and concerns."
Cons: "sat on the plane for 8 hours for a 4 hour flight..... issues with a generator. Just glad the problem was noted while we were still on the ground. God is good. Lesson learned .... no more late night flights !!"
Pros: "It's delayed to take off and I feel so thirsty and I asked the crow to get me a water to drink and they refused 2 time which make me feel so bad thank you"
Pros: "We didn't die tragically young in a fiery inferno of plane parts."
Cons: "This is a very long list and repeats much of what I previously mentioned (hidden fees, lots of 'em), but I will add that at the gate there was some sort of mystery drama that led one of the staff members to some pretty exasperated proclamations. It seemed like a bunch of high schoolers running an airline with the amount of professionalism one might expect from a pep rally. We seriously had concerns about the staff's competence at that point. The strange smell just prior to take off and the instruction to close our vents so the plane could take off didn't do much to reassure."
Cons: "The departure screens in the airport said the flight was on time, but when I arrived at the gate and got in line for boarding, they announced a different destination than my flight. It happened again later before finally they boarded for my flight. I never heard them make any announcement about the delay and they did not show anything on the screen at the gate. I also did not receive an email notification, although perhaps that was because I booked my ticket through a third party. Still, if Spirit had taken the initiative to communicate the delay on the airport screens and over the speaker, it would have been appreciated."
Pros: "The low cost"
Cons: "...everything else. Got delayed almost 10 hours with no accommodation. I'm done with this airline"
Pros: "Horrible airline gives kayak a bad name"
Cons: "The whole experience"
Pros: "I was told that my purse was considered as a carry on bag and I had already paid for my carry on baggage.A purse should not be considered as a carry on baggage."
Cons: "Too much money for carry on baggage."
Pros: "On time"
Cons: "Small table, pay for ANYTHING extra. Baggage fees crazy."
Cons: "Had to pay for snacks where I could have had free on other airlines."
Pros: "Cost of the flight was inexpensive."
Cons: "A female passenger let her little girl (about 4 years old) run up and down the isle literally about 50 times. I asked one of the flight attendants if she could make her sit down. She must've said something to the pilot because shortly after that the fasten your seatbelt lights came on. The rest of the flight was great!"
Cons: "Spirit representative saw me get dizzy while standing in security (no where near a spirit counter or gate) and said I would need "medical clearance" to fly with them. An EMS responder was able to come and clear me but she wouldn't relent. When I refused to give her my identifying personal information she violated my privacy and looked off of the EMS responders form I had been working with WITHOUT MY CONSENT. She became very combative once I said I didn't have time to be interviewed by her and she made a report to all of spirit that I couldn't fly with them today (against responders clearance) and forced my passenger and I off a flight we had already checked our bags on. They refuse to even offer a partial Refund. NEVER FLYING SPIRIT AGAIN"
Cons: "I had to use the bathroom when I got off the plane. When I got to the baggage claim, my bag was no where to be found and no representative was available. I was having spirit paged, but no one ever came. Worse, I've called twice now and still no one has called me back."
Pros: "I was in first class and the whole experience was comfortable and quick. I would fly with them again."
Cons: "The flight back home was canceled after a 4 hour delay"
Cons: "All of it. They did their best job of trying to ruin my 4th of July, one of only 2 times I will get to see my family this year. Canceled my flight because of "weather" though many other flights flew around the same time. I was notified of this cancellation on the way to the airport. I attempted to call to make other arrangements, and the customer service representative told me there was nothing she could do over the phone. Arrived at the airport and asked a Spirit representative where to go if my flight was canceled. She laughed in my face and pointed me in the direction of another useless customer service rep. It is safe to say that this despicable airline will receive no more of my hard earned money, and I would advise anyone and everyone else to avoid Spirit at all costs."
Pros: "Boarding was quick."
Cons: "I was crammed in between two people. I was not informed that my suitcase was going to be $55!! $2.00 for a soda? Give me a break. I'll never fly with Spirit again."
Cons: "Spirit Airlines is perhaps the worst commercial airline out there, I'm surprised you list them on Kayak. From carry on fee, to no TSA precheck, or the worst of all, zero priority at the airport and the distinct possibility that your flight will be cancelled while all other airlines takeoff on time, I did everything I could do to get out of my ticket. On my way to the airport I called Spirit to ask why I couldn't enter my known traveler number but quickly hung up when I was warned that connecting with one of their personnel would cost me $25 - great customer service. After pleading with the ticketing agent in Atlanta I was lucky enough to be refunded the ticket price ($35+) and the bag fee ($45), and run to the Delta desk to buy a $360 one way ticket (worth every penny). I would love for Kayak to cover the difference in fare that I had to pay due in order to avoid the nightmare/death trap that I learned Spirit is, but at a minimum I feel Kayak should refund me the $9+ that they pocketed from this flight I was fortunate enough to avoid."
Pros: "Left on time, quick boarding."
Cons: "They charge too many silly fees."
Cons: "By the time I paid for all the extras, it was WAY more expensive than Delta would have been. And Delta would have been on time instead of late both ways. Never again..."
Pros: "The airline arrived on time."
Cons: "I was charged $65,00 for a bag. I was not aware that you could not take a bag on board. I spoke to several individuals, who were not charge."
Pros: "Flight cancelled"
Cons: "Flight cancelled"
Cons: "The hidden added costs, the delays on both flights, seat would not recline."
Pros: "The rate"
Cons: "I would like for Spirit actually offer water to their customers."
Cons: "As my husband and I were boarding the flight we were told that there was only one seat available and both us would not be able to get on the flight we had paid and confirmed tickets for. The agents and supervisors had no solution for us. I was late for my conference and the best they could do was refund me my $60 ticket. I had to book two flights on Delta for $1200 more and they could have cared less. Never again. Beware."
Cons: "Both the initial and return flights were delayed."