Find cheap flights from Austin to Massachusetts

Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."

Cons: "I would have loved to have been able to pick my seat with my booking. I am 73 inches tall and I like to be in the aisle seat so I can stretch my legs out."

Cons: "Newer plane with bigger screens"

Pros: "The crews on Qatar airlines are always top notch!"

Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"

Pros: "The plane was super empty so everyone had their own row to themselves"

Cons: "Overhead bin space"

Pros: "Nice crew, reasonably comfortable seating"
Cons: "One of the requested meals was not vegetarian and another was a very basic sandwich (not filling or at all appetizing)"

Pros: "Wasn’t a full flight so middle seat was open making it more comfortable. Smooth ride. Good crew."
Cons: "TVs weren’t working so they had to re boot mid way through, all movies re started so had to wait or re watch the parts you did already. Also my screen cut out several times and had a green hue."

Pros: "Crew was friendly and professional as always"
Cons: "JetBlue services Boston with its Embraer fleet, which is horrible. Got water dripped on me by the AC, chair didn’t recline, bathroom had no running water, plane was delayed due to mechanical problems. Thank god they’re getting rid of these planes."

Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"

Cons: "Flight delayed by 3 hrs"

Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"

Pros: "N/A"
Cons: "All"

Cons: "Seat was not comfortable. Something was wrong with the cushion."

Pros: "On time, great service, clean plane"

Pros: "I had my 3 hours wasted. All or some TV are busted and doesn't work. It's loose connection as front seat move sometimes you see sometimes you don't. I used to book JetBlue only bexause.tbus is the only airline that offers TV service and but it's time has changed and service has degraded as it seems. I would recommend to fix the TV and or at least put bigger screen. I fly from India to Dubai that is same flight time and they offer same service that they offer in their emrites double floor plane except smaller screen but same function. I am disappointed with the entertainment service and going forward I would not be willing to go with JetBlue unless I don't have any choice. Thanks Neo"
Cons: "TV"

Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."

Pros: "Easy and comfortable. No issues. Got there without a problem."

Pros: "The eye mask really helped me sleep on the redeye. Super friendly staff. Left late but still arrived mostly on time."
Cons: "No food. Can't turn off TV when ads are playing."

Pros: "There was no WiFi on our jet blue flight due to technology issues which was very sad since I am online graduate student hoping to get homework done on my flight while traveling back home."
Cons: "Customers were just told over the plane announcements never mind prior to boarding our plane in the waiting area."

Cons: "Four hours late"

Cons: "Published movies wan’t running; no information provided by crew."

Cons: "1/2 hr late"

Cons: "TVs didn’t work. Would have been nice if there were a couple preloaded."

Pros: "Crew was awesome."

Pros: "I have not received my refund after 2 hours on hold"

Pros: "Crew was great - friendly, helpful."
Cons: "We were in last row and seats don’t decline. No way to charge my phone."

Cons: "Old seats, poor air, water problems, lack of communication from crew"

Pros: "JetBlue's product is predictable and overall one of the better products on the market."
Cons: "Got stuck in a middle seat. Always sucks."

Pros: "The chips were great."

Pros: "I'm tall so the extra leg room was good for me."
Cons: "Nothing."

Pros: "Not much"
Cons: "My tv didnt work. Crew unfriendly. Seats didnt work properly"

Pros: "I loved everything about Jet Blue! Crew was very friendly, the cabin was clean, the seats were very roomy and comfortable, the snack choices were great...it was my first time flying an airline other than Alaska and I was genuinely impressed. I'd definitely fly Jet Blue again!"
Cons: "The sound quality on my video screen was horrible and there was lots of flickering of the screen...but, hey, who cares? :)"

Pros: "Updates via email about delays. Good communication helps."
Cons: "TV didn't work. Air travel has become a miserable experience with so many people jammed into a small place. Having a distraction like TV and internet is helpful."

Pros: "Great & friendly service Would travel again if I had a chance Great trip This is a serious airline"

Pros: "The attendants at the check-in desk were great. The helped resolve all issues from passport information to overweight luggage. I wouldn't have made my flight if not for them"
Cons: "There were 3 different flights to my trip. The first flight I was served a small bag of cheeze its and a Coke. I had two flight changes with only one hour to get to the next terminal check-in and start loading. No time to eat. That one small bag of cheeze its had to last me for 20+ hours travel time. It was all I was served. Wish I'd received a little more info on my booking info that would have warned me to pack my own lunch"

Pros: "Easy flight. Enjoyable. Great leg room."

Pros: "Entertainment and seats were equipped with outlets. Flight was on time, check in was smooth."
Cons: "Charging for headphones and a pillow was a bit much!"

Pros: "Check-in in Tampa was a breeze. The personnel that assisted us at check-in was helpful and pleasant. She really made a wonderful impression. Lots of smiles."
Cons: "Some of the crew on board seemed very stressed. Not many smiles."

Pros: "没有语言障碍，交流方便。服务也不错。"

Pros: "Leg room is always a plus on JetBlue aircrafts."
Cons: "Or the aircrafts are dated or I am not sure why they cannot provide outlets for charging smartphones, or other devices."

Pros: "Jetblue performs at its usual high level. Friendly staff, welcome from Pilot, and standard package of beverages."
Cons: "The E190 on this route is showing its age (as are many of Blue's E190s). Lack of power, tiny video screen, marginal resolution point to the need for an overhaul of this jet. They are apparently in progress of updating the E190 fleet. Much prefer Blue's A320's which in my opinion is a great ride."

Pros: "Everything was clean and efficient. The crew was courteous."

Pros: "Flight delayed. It was a worry to know if we would make our connections."
Cons: "seat and leg room adequate"

Cons: "Not announcing or enforcing the boarding groups"

Pros: "JetBlue seats were comfy which was nice for the beginning of a very long travelling dsy. The staff onboard and on the ground were amazingly helpful. Loved that we flew into Boston and then out to Ireland without having to track across the airport."

Pros: "I cannot rate the food or entertainment since it was nor offered on this short flight but everything else was excellent."

Pros: "Flight was on time and arrived early"
Cons: "Flight attendant was extremely rude and condescending"

Cons: "This flight was probably great but I was not on it"

Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."

Pros: "Quick boarding"
Cons: "N/a"

Cons: "Seat did not recline."

Cons: "Delta delayed our outbound flight causing us to miss our connection."

Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"

Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."

Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."

Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."

Cons: "The tsa is worthless"

Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."

Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "Very professionals"
Cons: "N/A"

Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "Promptness"
Cons: "Nothing"

Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."

Pros: "Exceptional flight staff -"

Cons: "Smooth and easy"

Pros: "Cabin crew was wonderful. The food was exceptional."
Cons: "The infotainment system was a little spotty."

Cons: "Boarding in LA was. Mess"

Cons: "Late starts"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."

Pros: "Nothing"
Cons: "The fact that my flight was delayed for the second time in the past week"

Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Cons: "n/a"

Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."

Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"

Cons: "No tvs."

Cons: "After a grueling 14 hour flight back to the states from Asia, got notification that my Delta flight was further delayed an additional 3.5 hrs from the layover of 2hrs, so I was at the airport for a good part of the day and did not get home till midnight. Altogether 24+ hrs of no real sleep. To add insult to injury, a Delta representative called and apologized, offering a $100 voucher or gift certificate. Raised expectation that they might actually do the right thing. I then received a Delta email that says "Your day just got better", except there was nothing but ads and enter to bid for things. Overall bad experience when I really needed them to get me home on time."

Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."

Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Pros: "Very enjoyable trip."
Cons: "Nothing"

Cons: "no food. no entertainment"

Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."

Pros: "Nothing"
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"

Pros: "Seat assignment very comfortable!!!"
Cons: "N/a"

Pros: "The staff was courteous even after a long night"
Cons: "Very little detail on further travel arrangments were provided"

Pros: "Nice crew, comfy seats, easy flight"

Cons: "Sudden gate change. Seems like it was a little last minute, but the boarding team handled it pretty well."

Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."

Pros: "Fast boarding"
Cons: "More snack choices"

Pros: "Yes"
Cons: "ages they don’t came"

Cons: "Our flight was cancelled on Sunday and they couldn’t get us out until the following Saturday. So we had to cancel our reservation and get refunded... except American says talk to royal jordanian, royal jordanian says talk to air booking. Air booking isn’t reimbursing us and want US to pay $400."

Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"

Pros: "Amazing Crew"

Cons: "The legroom on AA's new planes is atrocious."

Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."

Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."

Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."

Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."

Cons: "."

Pros: "The flight attendants were helpful and friendly. Short flight, so seats were good."
Cons: "Food options are generally not good on American Airlines flights. This has been a beef of mine."

Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."

Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."

Pros: "Quick boarding to make up for a late flight arrival."

Pros: "Infrastructure"
Cons: "Staff behaviour"

Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."

Pros: "I liked when we finally got seated and the captain gave us an update as to travel timelines."
Cons: "The boarding took an hour longer than expected and nobody was alerted because of the delays. There was only one crew member at the gate checking in all the people. There was no in flight drinks or snacks. The flight staff was curt."

Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"

Cons: "Delayed for 30 mins due to traffic going in to Boston."

Cons: "Sat on the Tarmac for 3 hrs before being put on another plane"

Pros: "Good flight."

Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."

Pros: "Made the flight on standby. Nice efficient customer assistance on the ground and a nice smooth ontime flight."

Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."

Cons: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"

Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."

Pros: "Nothing"
Cons: "Terrible customer service, multiple flight cancellations"

Cons: "Headphones should be provided in flights"

Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."

Cons: "Got cancelled"

Cons: "When going to website to link to free entertainment the flight is wifi capable but you must purchase Internet. Not sure why they did not make the move to add free entertainment on a 4+ hour flight."

Pros: "The entertainment selection was nice"
Cons: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."

Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"

Pros: "The flight was on time."
Cons: "Austin employees at the checkout are rude. Atlanta have nice people."

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."

Pros: "Rough landing"

Pros: "The crew was excellent and the process was quick."
Cons: "I didn't like the fact that the flight was supposed to be an 1 hr and ended up being 2 hours & 20 min"

Pros: "Awesome crew, great food, landed early!"
Cons: "No personal entertainment centers for individual passengers."

Pros: "comfortable plane, outlets"
Cons: "major delays, got incorrect information from gate attendants several times."

Pros: "The new Airbus A321T is so roomy and comfortable. You feel as if you have your own room, not just a seat."
Cons: "Wish it had been a longer flight! It was perfect in every way."

Cons: "Cabin pressure - my ears hurt so bad, I was crying. Did not experience that on the United flight down."

Pros: "Flight was easy. Attendants were OK"
Cons: "No funeral clothes.Daily medication lost.SO MAD"

Cons: "I'll never use you or American Airlines again. Awful experience."

Pros: "The crew were VERY FRIENDLY And NICE"
Cons: "The chairs were VERY UNCOMFORTABLE AND IT IS HARD GETTING IN AND OUT OF YOUR SEATS"

Pros: "Having had a rough day of 10 hours of travel, arrived at Ticket booth to check in when I DROPPED MY HOT SOUP!! Mr. SAM B Told me not to worry, have a seat and proceeded to buy me another cup of soup and gave me a GIANT hug!! It's an understatement to say he surpassed my service expectations! he should be commended. This random act of service and kindness was witnessed by many other passengers. I"
Cons: "Nothing"

Cons: "Flight delayed for one hour"

Pros: "Standard flight"
Cons: "1 hour delay with everyone in the plane. They claimed the mechanics were waiting for a "piece". Shouldnt they check the plane before the people get on board?"

Pros: "MUY BUEN SERVICIO EN UNITED ME GUSTA MUCHO VIAJARVEN UNITED"

Pros: "Easy, no probs. Clean & on time."
Cons: "Nuttin. All good."

Cons: "Sit are wayyyyyyyyyyyyyyyyyyyyyyyyyyy to uncomfortable"

Pros: "All of the united staff was very understanding and patient. Since this was the first time that we brought our daughter who is six months old we were both worried"

Pros: "The flight attendants were pretty nice."
Cons: "We sat on the tarmac for an hour and a half while we waited for 'paperwork'. The captain kept trying to make it seem like our fault for missing our connections because we didn't have longer layovers in O'Hare. I barely made my connection. I know other people did not."

Pros: "The crew was good and the snack was surprisingly good."
Cons: "The seat was absolute misery. I spent the second half of the flight constantly fidgeting trying to find a comfortable position that didn't feel like it was ruining my back. I was unsuccessful. Entertainment options were shocking. Each seat had a screen, but there was no free VOD. The only free option was a stream of two episodes of a terrible discovery show padded with ads to fill 4 hours. I tried to pull my laptop out to watch anything else, but the seat was too small to open a 15" laptop."

Cons: "I hate the apps for entertainment- it's so chintzy in comparison to Delta that has the nice the on the back of the chairs. Seats so cramped"

Cons: "Super late pilots/airplane. The time wasn't followed as it was always DELAYED!"

Pros: "Delayed, still in Houston waiting for another flight to go back home since last night"

Pros: "Aside from the turbulence the ride was fine."
Cons: "We got stuck for an hour on the tarmac in Denver, completely ruining the transfer process and I got stuck overnight in Denver."

Cons: "Delays hrom Houston toCR"

Pros: "Good service"
Cons: "Crowded"

Cons: "2 hr late can't make to next flight lost one day"

Pros: "Got from Austin, TX to DC in less than 3 hours. Comfortable seating. I'm 6'3" and had sufficient leg room."

Pros: "NA"
Cons: "NA"

Pros: "It was a new plane. Plenty of leg room and comfortable seats."
Cons: "Arrived a little early and had to sit at gate before deplaning"

Cons: "Leg room! Nice staff, smooth ride and landing."

Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."

Pros: "On time"
Cons: "No delays"

Pros: "Friendly staff"
Cons: "Long delay"

Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for malik.haruna@dlh.de. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Cons: "N/A"

Pros: "The crew was understanding and patient"
Cons: "I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years."

Pros: "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
Cons: "That the window seat armrest doesn't raise to allow more room that's available."

Pros: "Nothing"
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"

Pros: "Prompt departure"
Cons: "The weather in denver"

Pros: "Nothing in particular"
Cons: "Waiting 45 minutes going on the tarmac and 60 minutes coming back"

Pros: "Trip too short for anything"

Pros: "Danny and tansha were friendly . They looked like they enjoyed their jobs. The kind of people that if we met on the street I'd want to hang out with."
Cons: "The run through the Huston hub, to catch a flight in 10 minutes."

Cons: "There were too many pretzels in the snack mix and not enough of the yummy orange things"

Pros: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Cons: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."

Pros: "That I got a window seat"
Cons: "Didn't like the boading system. Ppl. Had to stand for long time just for them to start announce boarding for each group"

Pros: "It was dope."
Cons: "Nuttin"

Cons: "Many people had to check in carry-on luggage because flight was full. I was in a hurry to de-plane and head to work but had to go to baggage claim for my luggage first."

Pros: "Boarding was easy, seat was good for economy."
Cons: "Although it was a short flight it was not great. We departed late having to run through Houston to our next termunal halfway across the airport. The flight was very hot, no cool air from the vents. Very turbulant...but no bad weather."

Pros: "Flight crew friendly & helpful."
Cons: "Overbooked. No overhead storage."

Pros: "The flight was 3 hours late, for 'weather conditions' as we were told. We've been given no compensation or vouchers. Communication was super poor: displays still showing the originary boarding time. And then suddenly they started birding before the time announced."

Pros: "Great crew, especially crew from Leesburg, VA, and Baltimore, MD. Made it fun!"

Pros: "Left on time, early arrival, food was good ( and hot - for hot meal). Good service"
Cons: "A little bone jarring on landing."

Pros: "I made it to the destination on time."
Cons: "Small seats, I'm not big, just tall. You have to pay extra for everything except for non-alcoholic beverages. Crews get by doing their basic job. Pretty sure they are not even required to smile. I fly a lot and know this is just the way it is with most US continental airlines. They all suck and should take notes from any international airline."

Cons: "See above"

Cons: "Nothing but a sweet caramel treat offered as snack. At least could be a regular cracker, not full of sugar."

Pros: "Notifications of flights, easy check in .... United is wonderful"
Cons: "0"

Pros: "Amazing staff...they went above and beyond during a particularly bump flight! Even brought out pilot wings for all the nervous kiddos...haven't seen those handed out for years!"

Pros: "The flight crew."
Cons: "Nothing"

Pros: "4 hours 40 mins delay."

Pros: "Nothing"
Cons: "Cramped, lost my bags for three days."

Pros: "I liked having multiple lines for each boarding group. I think it would make sense to board from back of plane to front. I think it would make it go quicker"
Cons: "Having to check my bag plane side."

Pros: "Great staff"
Cons: "I wish they posted about the United App for free entertainment."

Cons: "Nothing compares to QANTAS!!!!"

Cons: "Limited space"

Cons: "The sits, the tray table, the air conditioner,"

Cons: "I missed my flight because traffic made me late and no one was at the counter to check my bag and issue a boarding pass"

Pros: "Decent amount of turbulence, shorter flight than expected"
Cons: "No outlets, crew forgot about trading card. I reminded and I received a Frontier credit card application instead."

Pros: "I arrived safely, so that's pretty much all I care about."

Cons: "The drinks and foods cost more expensive and the bag costs more worse. That's very bad. I don't like it. Southwest airlines offer the best everything FREE to save money!"

Cons: "Poor boarding process. Long lline to check-in at the airport because there was only ONE person taking care of all customers for this one fill flight."

Pros: "Good price and very punctual."
Cons: "Paying for checked luggage as an additional. No entertainment and seats were not adjustable."

Pros: "Crew, customer service was good and professional"
Cons: "No in flight entertainment or wifi access availability. This is a 3 hour flight. It should be something onboard"

Pros: "The flight was on time"
Cons: "The seats were extremely uncomfortable (they also didn't decline). It costs $45 for a CARRY ON! There was ZERO TVs, barely a tray table. Will never fly Frontier again."

Pros: "The rest was okay"
Cons: "It was delay"

Pros: "nothing."
Cons: "I was charged $45 for a carry on both ways which was not disclosed via your site. Adding an extra $100 to my ticket for no good reason sure did put me in a foul mood. seats don't recline and other than water, you had to pay for anything to eat or drink on the flight and I mean anything. This is a terrible airline and I'm surprised it remains in business at all."

Pros: "They got me from A --> B without any hassle and on time, aircraft was clean and reasonably comfortable."
Cons: "I object to paying for anything and everything, especially baggage and seats."

Pros: "we arrived in good time with no mechanical problems. the plane was clean."
Cons: "the seats are just horrible. I had to laugh at the nickel-dime charges to get to the final cost, but I knew that was coming, except the charge to pick a seat. since standing isn't an option, I think that is gilding the lily a bit. the seats, though, are glorified lawn chairs and it was hours before I could walk comfortably. hawking snacks and credit cards was annoying. it's not likely that I would fly them again."

Cons: "Flight was delayed more than 2 hours."

Pros: "The initial cost. Get what pay for I guess."
Cons: "All the hidden fees, paying for every bag, paying more for seats. Having no leg room, 5'5 tiny female and still felt squished, trays seemed like a joke."

Pros: "Got me from Austin to Chicago without a layover"
Cons: "Delayed flight without a reason given. Boarding occurred in a very haphazard way. The crew was pleasant. BUT they charge for your carry on - so women: bring a small purse that you can stuff in your actual carry on. You pay for your seat, and that's it! Zero leg room (esp. if you have a carry on) beverages for purchase. Got to ORD and sat on the tarmac for 30+ min. Because they didn't have a gate for us. Pay the small amount extra to fly with Southwest or American."

Pros: "Left and arrived on time"
Cons: "Tray tables are the size of postcards; no TV. Charged even for a soda. Charged to carry on luggage. This airline nickel and dimes you worse than any other."

Cons: "They overbooked the flight. I was the last person to board. The intercom was used for a sales pitch about extra miles on their shitty airline and they charge you for water."

Pros: "Nothing"
Cons: "Everything"

Cons: "Arrive at the Austin airport only to find out that the gate didn't open until 4:30. Wish that was written on the confirmation information."

Pros: "Nothing"
Cons: "They charge me $60 for my purse. $60 for a tiny purse"

Pros: "The actual flight was good...Pilot took off and landed well. Informed passengers of upcoming turbulence (which wasn't to bad)."
Cons: "The flight attendant responsible for taking the orders in seats 22 DEF, totally ignored me. She didn't ask if I wanted to buy anything. Maybe because I'm black she assumed I couldn't afford to buy anything?!?! Anyway who cares?!? No one reads these reviews or will do anything about it!!"

Pros: "The willingness of fellow flyers to cooperate among themselves in caring for each other."
Cons: "Having to pay another 50.00 because I bring the same clothes, but dirty back home with me am asked to pay for a cup of coffee! And embarrassed the poor attendant who had to ask for $$"

Pros: "Bird was clean; crew was pleasant; flight was on time. Can't ask for much more."
Cons: "The layout of Frontier's planes, understandably, is to maximize the number of passengers while minimizing weight. However, the "lawn chair" (for lack of a better term) seating does not give a sleek, modern look; more of a cheap (and uncomfortable) one. This flight was about 2 hrs, and I couldn't sit in those seats much longer. As for the food/drinks comments, as many other travelers have noted, my suggestion is to either go back to the old school program of no-charge can of soda and small bag of pretzels, or don't even have a drink cart.....you're just making people mad in an, already, stressful environment for most."

Pros: "the Crew was welcoming and the front counter was courteous"
Cons: "I usually have a carry on and a personal item. I had to check two bags while traveling with my two teenagers (carry-on's cost more). After an additional $60 each way, a 3-hour delay on our first flight, and not even a glass of water during the flight, l ended the trip with a headache and a further delay waiting for luggage. I don't mind a budget airline and am ready to fly last-class, but paying even more just to have clothes to wear bottomed-out my budget experience. next time I will pay the extra upfront to travel expediently on my terms."

Pros: "Very low round trip price. Plus, the flight was not super early in the morning."
Cons: "Extra charges for checked bag or carry on bag."

Cons: "Getting nickeled and dined for literally everything"

Pros: "Everything except the out of control screaming kids. The flight was very fast"
Cons: "All was good"

Pros: "Low fare"
Cons: "Felt like I bought a bus ticket.... and anything that resembled comfort had a cost. You have luggage? $$$$ you want leg room? $$$$$$ you want a seat that reclines $$$$$ you want a tray table? $$$$$$ you want something to drink $$$$$$$$$$$$$$"

Cons: "The intercom system was cutting in and out which made r difficult to understand what was being said overhead. Also we had to pull up after our decent to land because apparently Air Traffic control said we were too close to the plane landing ahead of us (the pilot came on intercom and said this). TMI."

Cons: "I was charged $60 for a gate check on a carry-on bag, because I was not aware of this nor informed by the check-in associate at the counter. Frontier is notorious for having rules, and I thought I was following all of them properly. I can't be researching which airline accepts or doesn't accept carry-ons...This should be an inherent right as a flyer. It's not worth the lower fare they tease customers with."

Cons: "Seats are not comfortable. Not even space between seats and no leg room"

Pros: "Nothing. I did not take the flight. Three other passengers and I were at the ticket counter with no frontier employees to be found. No one materialized. We were offered another flight 7 hours later in the day, on the other side of the country with a layover so long it would have gotten us into DC the next day. One passenger was charged a change fee and got a flight out two days later. Not sure who has the time or patience for this."
Cons: "Everything. Terrible staffing levels, no customer service. So unreliable."

Pros: "Gate agent was fabulous"
Cons: "Thisvwas my first flight with frontier. After being delayed 2 hours they cancelled our flight with no explanation. The re booking process was a nightmare. Frontier employees at the airport gave passengers completely different information than those at their customer service center. Lots of unhappy people."

Pros: "Clear communication"
Cons: "Delayed flights due to wrong papperwork by airline."

Pros: "Ontime all the time!"
Cons: "Seems it would be more efficient to load passengers starting at the rear of the plane..."

Pros: "Very affordable"
Cons: "You get what you pay for"

Pros: "Comfort, excelente flight thx"
Cons: "None"

Pros: "Super cheap flight, paid for it in the comfort and accommodation"

Pros: "Flight staff was okay"

Pros: "The cost"
Cons: "The seats that we like stone. 9 planes worth of luggage coming out in one carousel The tray table was rusted and 8 x 4"

Pros: "Boarding was fast,crew was friendly and wonderful"

Cons: "We were on the plane for 50 min"

Cons: "Went to check in the night before and it already said that my 7 am flight was delayed 3 hours for "bad weather" in Denver. I had a friend leave on Southwest at the same time and they seemed perfectly fine. Needless to say I got what I paid for on this one."

Pros: "Great time for the flight, let's you arrive Wednesday night"
Cons: "Carry-on baggage fee Flight attendants won't even give you a cup of water for free on the flight I'd have rather forked over the same amount of money and flown Southwest, which I will definitely be doing in the future."

Pros: "NOTHING!!!"
Cons: "The seat on the plane need to be replaced. Not comfortable AT ALL! I wiill never fly Frontier again."

Pros: "We got from point a to point b. 1 included personal item was perfect for my quick trip."
Cons: "1 hour delay on a 3 hour lay over. I did not have space or accommodations to be able to work comfortably on my laptop. Tray tables were entirely too small. No ability to recline seats on 10 day old plane. No plugs on plane."

Cons: "All I took was my purse! And I wasn't or have ever been charged for my purse. But in Austin the lady at the counter said I had to pay for it. It was the only thing I had. No luggage was checked and all I had was my purse and he made me pay for it and it even fit in the cubby they told me to put it in. She said it was a carry on item. I told her that they did not charge me for my purse when I flew in from Denver to Austin the previous day! I was disgusted by the whole thing!!"

Pros: "Allowed personal item. (purse, backpack) Crew was mostly patient and courteous. Got there and came back! No luggage lost."
Cons: "My flight from and to my destination included being harassed by a drunk passenger. I didn't complain to the attendant because causing a scene was the last thing I wanted to do after a flight delayed 1.5 hours. They should test for drunkenness. Don't get complimentary water. Must pay for carry-on."

Cons: "Suprise! you get to pay $60 AT THE GATE FOR YOUR CARRY ON!! What?!!! And then you get to angry walk to your incredibly uncomfortable (non-adjustable) seat to find that there are no tvs, no free snacks, and up charges for soda and juice?! Never again Frontier, never again"