Seats were cramped and no meal service on a 5 hour flight (unless you pre-ordered, apparently). Always irks me that Alaska will routinely allow passengers to check their carry ons for free on the jetway to alleviate Alaska's carry-on problem while some of us who pay in advance to check baggage are left wondering why on earth would we do that again?
It would have been better if the flight actually departed rather than being canceled
Just more option of movies to stream.
Pros: "Beverages and WiFi worked"
Cons: "Boarding was confusing for all, first calling by row number and the changed to group at end. We find one of the flight attendants was extremely rude, the passenger sitting beside us had a small dog, and she force that passenger to push their dog firmly underneath the seat which I felt was hurting the dog and completely unnecessary. Later the same flight attendant outright refused to allow me to go to the bathroom at the front of the plane, I was sitting in row 11 and she sent me to the back of the plane where there was at least 4 people coming towards me. It was highly unprofessional and left me with a bad taste in my mouth."
Cons: "Food and entertainment system"
Pros: "Yes the crew was amazing!"
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Food was good, crew was wonderful, entertainment was excellent!"
Cons: "Information or recommended products related to Airplane Ear as an email blast a week before flying would be wonderful! One of our party forgot they had these symptoms until it was too late!"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Cons: "There was no closed caption for the movies or at least myself and the stewardesses couldn’t figure it out!"
Pros: "Crew was thoughtful and kind. Comfortable seats and excellent in flight entertainment."
Pros: "Last flight I had they didn’t charge for my luggage and this one it was $30 and it was the same luggage bag from last time don’t under why"
Cons: "Why did they charge me in this flight for the same bag"
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Pros: "Clean nice plane. Free WiFi Free movies. Comfortable seats. Great staff"
Pros: "Seemed to be more legroom and overhead bin space. Fruit and cheese platter was great, esp. for the price. I was impressed with the entertainment options (tablet rentals for less than $10, and some free options with own device). Crew wasn't great, but good enough."
Cons: "The seats seemed narrower than usual. The space underneath the sheets was divided by the seats, so very hard to store anything there."
Cons: "Need a gluten free snack"
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "I thought the crew was very nice and friendly."
Cons: "The seating of course leaves much to be desired - cramped having 3 people sitting together"
Pros: "Flight went smoothly. No major delays or disruptions."
Pros: "Left on time, arrived slightly ahead of schedule. Boarding was smooth. Plane wasn't crowded this flight so had adequate overhead luggage space. Legroom OK. Typical coke and a cookie for food unless you pay for more."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Pros: "Friendly, welcoming staff; on time"
Cons: "Nothing at all!"
Pros: "Cleanliness efficiency professionalism courtesy kindness comfort"
Cons: "Nothing to not like"
Pros: "Airplane was clean and flight attendants were nice."
Pros: "Had to spend 550$ to book another airline. Not sure if they were overbooked or what. No checked bag. I don't understand"
Cons: "Service was terrible"
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Flight was on time as is usually the case with Alaska Airlines. Staff super friendly! good entertainment options"
Cons: "Internet use on airplane is very expensive"
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Pros: "Nice leg room, Flight Was Also Early"
Pros: "Service was super friendly. Flight arrived early. The plane was clean and seats were roomy."
Cons: "Traveling with an irritated toddler."
Pros: "Everything went pretty smoothly both ways (aside from turbulence)."
Pros: "Very friendly and helpful crew."
Cons: "Plane was on the older side."
Pros: "On time departure, early arrival!, Captain kept us apprised of schedule, route and mild chop, plane was clean and service was very good."
Pros: "Great Nonstop Flight -"
Cons: "Had to wait 10 min for arrival gate to clear"
Pros: "The first class flight attendant JC was AWESOME :) I really liked the drinks and the in-flight entertainment that JC was responsible for."
Pros: "On time, nice staff."
Pros: "Boarding was quick"
Cons: "Some of the stewardesses were talking loudly in the back of the plane. Was disturbing for those trying to rest!"
Pros: "Flight attendants were all nice. And especially the workers at the gate they helped me my son and mother change seats to be able to sit together. Everyone was friendly"
Pros: "Friendly and accommodating crew"
Cons: "All good"
Cons: "CHARGE TO MUCH ON OVER WEIGHT PACKED."
Pros: "Nice people"
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "No issues"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Pros: "Nicole and I really like the Economy Plus seating with the extra legroom. It is a good compromise between sitting in cramped Economy seating and spending way too much money in Business Class."
Cons: "I wish that the Seattle Tacoma Airport has an Admiral's Club Lounge. Actually, I might as well fess up... I wish that EVERY airport had an Admiral's Club Lounge. I also wish it would be possible to "gift" miles to family members. I would love to have my son and daughter-in-law take advantage of my miles to go on a honeymoon."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."
Cons: "Delayed for an hour"
Pros: "The attendant in first class was really good at his job. The rest seemed a bit lost"
Cons: "The food. The "lasagna" looked and tasted like it came from chef boyardee can"
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "Weather related, mostly, so not AA’s fault"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "Seats in the plane not good, overall an old plane looks like."
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "Was on time."
Cons: "Not eventful."
Cons: "No outlet and waited idle for a long time before getting to get off plane also had to walk my bag back bc there was no overhead storage space in the bins which prevented me from getting off the plane sooner"
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "Early for arrival!! Love that!"
Pros: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Cons: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "Staff was wonderful."
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Cons: "See above comments"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Pros: "No weather issues this time"
Cons: "Nothing good flight"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "The seats were so cramped we could barely move. It was hot, it felt like there was no a/c most of the flight. The flight crew was late which delayed my flight. Awful. I will never fly American Airlines again."
Pros: "On time flight"
Cons: "Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude."
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "Legroom, bin space, food"
Cons: "Flight was delayed by 2 hours and all they offered in the flight was direct tv - inflight app entertainment did not work. Also had to walk off the plane after boarding to gate check my bag. So disappointed."
Cons: "Comfort of seats. Too close together."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Cons: "Everything. I will never fly with United again. I will pay more money for another airline which respects people and their money."
Cons: "There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight."
Pros: "Boarding quickly"
Cons: "taxi time longer than fly time"
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Pros: "Good service"
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Crew were friendly and helpful"
Cons: "Seats are very tight. Entertainment depends on bringing your own ipad or laptop and using the United system. Movies tended to be oldies. Food is 10 pretzels. Count them."
Pros: "The aircraft"
Cons: "Crew delay"
Pros: "Danny and tansha were friendly . They looked like they enjoyed their jobs. The kind of people that if we met on the street I'd want to hang out with."
Cons: "The run through the Huston hub, to catch a flight in 10 minutes."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Cons: "Plane change resulted in middle seat in far back instead of aisle originally."
Pros: "Boarding was easy, seat was good for economy."
Cons: "Although it was a short flight it was not great. We departed late having to run through Houston to our next termunal halfway across the airport. The flight was very hot, no cool air from the vents. Very turbulant...but no bad weather."
Pros: "The flight was 3 hours late, for 'weather conditions' as we were told. We've been given no compensation or vouchers. Communication was super poor: displays still showing the originary boarding time. And then suddenly they started birding before the time announced."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Pros: "Cheap fare"
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "Flight itself was short."
Cons: "It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there."
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Pros: "Prebording was helpful being disabled and having a service dog, crew was very helpful, and it was much more comfortable having the extra legroom as requested in advance and having it honored."
Cons: "I did not enjoy having to pay for even the most basic entertainment."
Pros: "Airline attendants were friendly and attentive."
Cons: "I sat in a window seat, yet had no window. I travelled with two other people, and none of us were able to sit together. The seats were more cramped than any other plane I had been on. The light above me was not even strong enough to illuminate the words of the book I was reading, so thankfully there was still some sunshine. There was also no in air entertainment, which I feel like is usually a standard on most planes nowadays."
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"
Pros: "They were on time."
Cons: "They changed my seating choice."
Pros: "Polite staff"
Cons: "The boarding process was chaotic. Overhead bins were full, but flight attendants were not available to help people struggling to find a place for their baggage. They should've offered to gate check baggage"
Pros: "Flight crew was attentive and kind."
Cons: "We had to sit on the Tarmac for 20 minutes before taking off due to low cloud cover over Seattle."
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "Everything listed above is accurate of the 1st flight. I had just as much leg room on the 2nd flight as the first with it being even more crowded. Doing well!"
Cons: "Nothing comes to mind that I would be willing to say anything about."
Pros: "The flight was uneventful and we landed early. Although there were no entertainment options on the plane besides wifi, I just watched my own shows on the smartphone. The snack that we got was actually not bad."
Cons: "Seat is still a bit small, even with their updated seats that moved the seat pockets to the top. Cushion is hard and became uncomfortable after an hour o so."
Pros: "Piolet communication, safe smooth landing inspite of horible turbulence."
Cons: "4hr delay, late on serving snacks, small aircraft, no tv, no phone charge system in the seats like other airlines/planes has."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"
Pros: "The seating was way to tight, the leg room cramped absolutely most uncomfortable. It was over booked and people were left behind. It was also very bumpy ( I know not your fault) so therefore seatbelt lights were on for most of the flight"
Cons: "Most everything"
Cons: "We are two active duty members flying to take our son to our parents for us to get ready to go on deployment. When we arrived there the line was almost an hour and a half just to check bags we almost missed our flight. When we got to the counter ans told him we were both military flying on orders and asked to be tsa checked he had no clue what we were talking about so this kind woman helped him do his job, needless to say he was a manager. Once we got out tickets the seat assignment said see agent so we did. He hands us our tickets and we are a plane length apart. Let me mind you we both just left our child for a 8 month deployment overseas. We asked the guy if it was possible to get seats together wouldnt even acknowledge we were speaking to him. So we tried again he held his hand in my face and told me he serviced me and to please step back. Ive been bawling 2 hours straight from having to leave our son. So we stepped back. Then in the line this couple comes up and they were looking for seats together, i kid you not he gave them seats together! I will NEVER EVER fly united every again. Thank goodness for this kind gentle to switch me seats on the plane because i was crying i had to leave my fiance after i just had to say goodbye to our son for 8 months!! I was so shocked!!! I will tell every single person i know to never use united! You guys should be ashamed of our company! I will inform every active duty member i come across!"
Cons: "All my flights were delayed due to weather in airports that were not a part of either my destination or point of origin. Not a single United employee apologized. There was no one to talk to on the 800 number, no one in the airport. No offers for any sort of vouchers or compensation was offered. The United website did my give accurate updates for when the flights would be rescheduled and there were two representatives in the airport to handle several hundred customers. When I finally did get on a flight, the flight attendants pushes the beverage cart right past my seat without offering anything. I asked one of them if I could have a cup of water and her reply was a very curt 'no'. Rude flight attendants on top of everything else? And the final straw came when a mechanical error delayed my flight home and I missed my ride from the airport and had to pay for an expensive cab ride. The airline representative I spoke to once we landed told me "you should be grateful you even got home. I don't care if you have to spend money on a can, you look like you can afford it." There are no words for how absolutely unacceptable your employees behaved, and how unaccountable and disorganized your airline is. I don't care if it costs me hundreds of dollars more, I will NEVER give your company another dollar."
Pros: "I liked that the flight, a red-eye, got me to Cleveland safely and on time. There is water for survival purposes."
Cons: "Everything except the above. The seats are awful, there's a "ledge" and not a tray. No reclining, no sleep!"
Cons: "Gave away my prepaid seat with no warning, preventing me from sitting in the seat I paid for with my Fiancée."
Cons: "Everything was great beside the flight price. Besides that it was EXCELLENT!"
Pros: "The flight was cheap and no real issues with it. I'm just looking for a cheap flight and no bags lost/delayed and I think Frontier is great! 10/10! :-)"
Cons: "Gummi Bears were out of stock on the plane but no big deal since I bought almond M&M's instead. There isn't too much leg room I guess and no TV or radio but considering the price is cheap that is to be expected. 10/10! :-)"
Cons: "Outlets to charge electronics, temperature above 32F, a plane that didn’t sounds like pieces of it were breaking off, more comfortable seats, bigger tray tables, a warning about the flight delay and how far out it would be."
Pros: "Definitely can't beat the price, especially for a non-stop flight halfway across the country. I had plenty of room in my seat even with my backpack under the seat. The drink and snack selections are pretty decent."
Cons: "Delayed to start and it took a while for all the bags to be loaded. Once we arrived it took over an hour from the time we touched down to when our bags arrived at the baggage claim. Ended up finally leaving the airport an hour and a half after the time I was originally supposed to arrive."
Pros: "I got to where I wanted to go"
Cons: "I reached out to your customer support already about this, but haven't heard back. The departure time (for both legs of my trip) that was confirmed with my purchase from Kayak was incorrect and caused a major inconvenience. I'd very much like to receive a response. My email addres"
Pros: "I got to my destination in one piece"
Cons: "By the time you pay for your luggage it’s the same price as another airline with comfortable seats more amenities, an actual gate to board the plane vs stairs on the runway,it wasn’t in the main terminal and there weren’t many options for food, the terminal was to small for the amount of people and the plane was delayed coming and going in both directions 6 days apart."
Cons: "First flight of the day delayed with no notice Horrible Customer service Frontier is the worst!"
Pros: "Booked only based on the boarding time offered"
Cons: "Hidden fees not disclosed on the Kayak website (carry on bag cost $50 each way and not included in ticket list price) Flight was delayed leaving and coming from Seattle Plane seats extremely uncomfortable"
Pros: "The plane did not crash."
Cons: "Aside from a 3 hour delay that made me miss my appointment for the day, *all* available seats are premium seats with a charge assigned if you choose one. But they magically get you one for free if you don't select one. The seats are TERRIBLE - uncomfortable and don't recline. They charge for a carry-on. Don't fly Frontier if you can afford any other choices. Even water or soda is $3."
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Pros: "It was a direct flight and the flight was on time."
Cons: "the baggage fees were outrageous and made this trip much more expensive than if I had gone with a better airline. There is no wifi on the plane and while you can buy everything else, there is no option to buy wifi which is the one thing I would have paid for. The staff was unfriendly at best and one was very rude and frantic. I will not be flying this airlines again!"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Cons: "This is really weird. First of all, I booked the flight without paying attention that I was redirected to a flight booking website called Kiwi!!! I wouldn’t even recommend that you guys co-work with this kiwi website. I booked the flight with 20 hours layover, fine, I wanted to, to save money. But I have done math wrong and I realized I have to be on Portland by Sunday not Monday. So I go ahead and try to do manage booking and just change the date! I did but their portal just made me pay for 250 or something I don’t remember for the flight from Charlotte to Portland and I thought they will reimburse me part of original flight price after deducting any fees. But No it’s like nothing really happened and the most ridiculous and unprofessional thing they do is someone can’t reach out to any representative for this company. At all. It’s like they know, they are messed up so they avoid being on calls! How bad this is. Even when I get a number for them it’s not even free call it’s an international number. And after all of these, I get notifications from kayak, I don’t even know why. If kayak is stating that it’s nit responsible for any issues that could happen between a customer and any page he/she got redirected to, so why am I even getting notifications now? If you can really discuss and solve this out for me with the least I can get from this website called kiwi, I would appreciate it. Otherwise, I’m not even using either. Thanks It’s me Muhammad - 9893957358"
Pros: "Seat was okay. Flight Crew was okay. I got where I needed to."
Cons: "Either Frontier or the third party I purchased my ticket through on Kayak (Kiwi.com) sold me a ticket as if it were a complete flight from point A to B with a layover in between. In reality however, it was two totally separate flights which required me to go to the Frontier ticketing counter upon my arrival at my layover destination, get a ticket printed for my second flight, pay to recheck my bag a second time ($45 x2 = $90 which was total BS), go through security again (also BS) only to walk back clear to the other side of the airport where I just was. To top it all off, our flight took off late and upon arrival we didn't even have a jet bridge available. So, all of the passengers had to get off on the tarmac and wait to be bussed from wherever we were all the way to the main terminal. Then they switched the baggage claim caracul on us. What a mess. This will probably be the last time I buy a ticket on Kayak, Kiwi and possibly even Frontier."
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Pros: "Landing and getting off the plane"
Cons: "Honestly, I’ve traveled a lot. And this was the worst experience I’ve ever had on an airplane. Aside from being charged $45 to carry on my small backpack, upon boarding the plane I was immediately uncomfortable with the service. The flight attendants were rude and made every request seem like the most inconvenient thing they’ve ever been asked. I got multiple eye rolls and sighs when requesting service from a particular crew member. The seat belt sign stayed on 45 minutes into the flight and I eventually needed to get up to use the restroom and actually got the response “use your eyes and see that the seatbelt sign is still on. You can’t be out of your seat”. There was also a drunk and belligerent man sitting in front of me, harassing the woman next to him and when she addressed the flight attendant about it, they responded “what do you expect us to say to him that you can’t say yourself?” I was absolutely astonished by this crew member and I don’t think she should be working in the service industry at all. The plane itself was nice and clean, though I was disappointed to have not been offered any water throughout the whole flight, and it was absolutely freezing. Will not be flying with Frontier again."
Pros: "The plane was clean. The food and drink selection was fabulous, although we didn’t get any because the flight was short and turbulent but good to know for next time."
Cons: "Wish I could check in online and have boarding pass sent to phone or print out myself."
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Cons: "I missed my flight because traffic made me late and no one was at the counter to check my bag and issue a boarding pass"
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Pros: "The actual flight was good...Pilot took off and landed well. Informed passengers of upcoming turbulence (which wasn't to bad)."
Cons: "The flight attendant responsible for taking the orders in seats 22 DEF, totally ignored me. She didn't ask if I wanted to buy anything. Maybe because I'm black she assumed I couldn't afford to buy anything?!?! Anyway who cares?!? No one reads these reviews or will do anything about it!!"
Pros: "Efficient from the crowded baggage check to baggage claim. Great Job!"
Cons: "Seats don't recline, get what you pay for!"
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Cons: "Flight was cancelled 30 minutes prior to boarding with no explanation given. There were no other flights on Frontier for two days. There was one single gate agent responsible for dealing with every angry passenger. I had to rebook on a different airline for the next day, and it cost me $250 more. This was very painful, especially during the holidays."
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Pros: "The crew were never short or rude at least."
Cons: "Poor handling of delay. Announced a maintenance problem, due to bird strike, which itself is understandable and I certainly wouldn't want to have that rushed, but at one point they said it would only be another 10 min. Ended up being something like a 5hour delay. They wouldn't just tell us it was a significant delay, but instead kept announcing "any minute now." Offered food vouchers eventually, but many of the few places we could use it were closed by then. Stranded in the airport."
Pros: "Fast boarding and friendly crew"
Cons: "Had to pay for all food and drinks"
Cons: "I was never notified of a time change and had to rebook with south west for $280 very angry with the whole experience. Will never fly Frintier again."
Pros: "Nothing at all really..."
Cons: "Flight schedule kept changing at last minute. Seats were uncomfortable. They charge $25 for every bash to checkin including first bag. Also they charge anywhere from $9 to $16 each flight for picking seats if you want to to seat together with your family. I will not travel ever in frontier airlines ever nor recommend it to anyone."
Cons: "The flight was over an hour delayed on the ground and then my luggage is still completely lost. The customer service has been absolutely terrible. I am in a city in which I do not live, with absolutely no clothes, toiletries, shoes etc and I have been on hold waiting to talk to someone about my missing bag for over 45 minutes. Frontier has absolutely no idea where my bag is, it is not in the place that I took off from and definitely not at my destination. This has been an absolute nightmare in which they offer you pathetic $50 to make up for the over $3500 I have in missing belongings."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Pros: "The crew was friendly & the flight itself was cheap."
Cons: "They charged for, literally, everything (any/all checked bags/carry-ons except a purse, any/all food and drink). I'm sure they would have charged for the bathroom usage, if given the opportunity. The leg space was extremely minimal; you feel squished."
Cons: "$80 dollars in hidden fees, they charge for cary on, and there was no indication of that when i purchased my ticket"
Cons: "The charges associated with the flight. No one should be charged for a carry on and for a seat after they have already purchased their ticket, it's ridiculous. I will never fly this airline again."
Cons: "The online check in was a bit complicated and not really clear if we could use e boarding pass."
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Pros: "Return flight crew was hilarious!! they made the delay in flight seem like nothing! They were awesome!"
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "In order to have cheap fares, Frontier charges fees for EVERYTHING. Carry-on luggage, anything besides water, etc. If you can fit everything you have into a small backpack and bring your own snacks, no big deal. If not, I'd recommend a different airline."
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Cons: "Seats are so uncomfortable. Then with all the extra fees this discounted fare cost more than if I would've went with my usual pic of airlines. Sat on the tarmac for for over 30 minutes after leaving late from Austin. We had originally expected at least an hour and a half layover and planned on getting some dinner in Denver. With The delay in leaving and sitting on the tarmac we only had about 20 minutes most to find something quick to eat"
Cons: "Once ticket is purchased, then the charges start adding up, extra charge for a seat, extra charge for a bag, they even charge for a soda during the flight. Seats that we paid extra for didn't even recline. Total ripoff, won't fly Frontier again!"
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Cons: "Very unhappy that my price listed on kayak did not include the additional cost for a seat."
Pros: "I arrived in one piece at about the correct time. I liked that the families with babies seated all around me could get inexpensive enough tickets to fly, and that there was an option to fly out of Denver late afternoon."
Cons: "I very much disliked: The $40 carry on fee (web said $25) for a bag I have put under the seat on several other airlines, the overflowing line to check in a bag, the late-start all-aboard loading when I had Zone 1 for boarding, the very uncomfortable seat, the bounce me till I vomit ride without a vomit bag. For once the TSA line was better than the flight and TSA was not good. Frontier has mad my no-fly list"
Pros: "The pilot talked us through the turbulence and gave adequate and great information. The crew was polite and nice."
Cons: "Overall the food options didn't include an actual meal. That wasn't the specific flight's fault- more of an overall problem."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Pros: "Never friendly, always backed up, even if just 3 ppl in line. Seems person(always seems to only be 1) does not like her job! Just the Austin tx hub. Denver always smiling and flight attendants always happy. Love the price definitely!"
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Cons: "No frills which was expected for the price. Crew was pleasant."
Pros: "Only 2 clerks available for who knows how many flights. The cre was dismissive and rude. Didn’t give any effort Smallest, dirtiest and uncomfortable plane I’ve ever been on. Seats don’t even recline. I don’t know about food because it cost too much to think about. No entertainment"
Pros: "Pilot was very nice and entertaining"
Cons: "Flight attendants were very rude, for no reason at all. I had no idea the seats did NOT recline. After paying for your bags and seat selection you are better off flying on a typical airline. We flew Chicago to Seattle, we are not big people, but a 4 hour flight is claustrophobic with this airline."
Cons: "Charge for a seat, baggage including carry-on and a bag of pretzels is 4 dollars. Don’t fall for the cheap tickets"
Pros: "Overall ok flight."
Pros: "Flying with spirit airline is like driving the cheapest, smallest und most unsafe car and hearing loud noises everytime you accelerate. It is by far the most uncomfortable flight (3.5 Hrs) I have ever been on !"
Cons: "The list is endless. Safety comes to mind ... Did not feel safe sitting in a lawn chair and the life jacket underneath my seat was tiny . Will not fly with this airline again. It is cutting too many corners to offer a cheap rate"
Cons: "The crew was very loud. They sat in the back the entire flight and talked and laughed loudly."
Pros: "Our flight attendants were so funny!"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "Again, smooth and uneventful...!"
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "I love the comedy flight attendant!!!"
Pros: "Crew was nice"
Cons: "Plane was rough riding , seats were uncomfortable and you get charged for every little dumb thing."
Pros: "The crew were polite and professional"
Cons: "The boarding staff for attempting to charge more fees than what was being used."
Cons: "Too short a flight for entertainment"
Pros: "Bording was fine"
Cons: "Horrible costomer service, nobody knew there job. Never flying spirit again"
Pros: "Absolutely nothing!"
Cons: "This is the worst airline. Extremely chaotic boarding, it seemed like I was in a third-world country. Nothing about this airline is good. They lure you in with cheap airfare though when you begin to add costs for everything they charge separately it's cheaper to fly AA or United or Southwest. The charge for WATER on the plane. The list of everything I don't like is too long for me to waste my time on this most substandard of the substandard airlines."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Cons: "Kayak doesn't make it clear while booking that this airline doesn't include a carry on bag , snacks, seat assignments, or beverages in the ticket price. My flight was 3 hours late due to a series of mistakes on their part. They don't even offer water for free. And we had to listen to a long and loud commercial for their credit card. I'm never flying with them again."
Cons: "Food was too expensive, all extra charges were over $400!"
Pros: "No entertainment on the flight and we didn't have any food. Flight was a direct flight. Everything went smoothly. Actually arrived a little earlier than scheduled. Didn't have to wait too long for our luggage."
Pros: "Took off on time"
Cons: "Carry on cost was expensive."
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Cons: "Flight was delayed over 3 hours for no apparent reason."
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "The only redeeming thing about our trip was that it was a nonstop flight."
Cons: "Ridiculously tight seating. Even water costs extra. We'll never use Spirit Airlines again."
Pros: "The crew on this fight was good."
Cons: "I got there early to check in, only to have the ticket agents continue to call customers of other flights, such that I barely made it on time for my plane. To boot, there was a Spirit ticket agent just standing there doing nothing behind a computer while there was a super long line. People started to go up to her to ask questions, and then she was helping them with tickets using the computer. Then she started to help people in line. She just stood there for about 45 minutes doing nothing though. Ridiculous. I'll never fly this airline again."
Pros: "Staff was very good at keeping everyone calm."
Cons: "Delayed flight caused me to be late for work. I have patients who I could not see for over an hour."
Pros: "Direct flight"
Cons: "Lack of customer service and attempt to charge for every little thing possible."
Cons: "Kayak informed me there was a 55minute delay and then changed to 25, meanwhile i could not get my boarding pass printed and finally i arrive at the airport and again cannot get my boarding pass from the kiosk. So i am sent to wait in line for an agent at 11:16 and arrive to the counter after 12. My flight was originally at 11:47 and kayak alerted me delay to 12:42. All around confusing and horrible expensive experience with no refunds. Ill never use kayak or spirit again"
Pros: "Friendly crew and fast boarding"
Cons: "No reclining seats, very uncomfortable"
Pros: "Once we finally had a plane, it was fine, we boarded and took off for home and the flight was great."
Cons: "delay, delay, delay, delay...yes, 4 hours late. Not sure why, but this flight was delayed by 4 hours. I don't know if there was anything they could have done about it, but it was terrible being delayed so long."
Pros: "I guess it's not your fault, but there was a guy harassing a lady in the returning flight."
Cons: "Personal baggage size is too small even for a day's trip."
Pros: "Not much. I arrived in one piece."
Cons: "I had to pay $55 bucks per bag to check in, which was not clear when I booked the flight. It was delayed getting home."
Pros: "Nothing they cancelled my flight 2 hours before then made no effort whatsoever to refund my $100 causing me to go overdrawn. I finally called my bank after no success at getting through to a live agent and they took the money back from them. Unfucking believable!!!"
Cons: "E V E R Y T H I N G"
Cons: "They should be reported to the attorney general's office for false advertising, because they offer a $30 charge for the first bag when the reservati is made, but in fact you cannot get the $30 fee unless you first agree to pay a $9 membership fee. In fact, there is no way to actually check a bag for $30, which I believe is false advertising."
Pros: "I was very surprised to get charged $55 for my standard carry on. Spirit needs to show this on their web site with big letters. I will not fly with them again"
Cons: "To get charged for carry on bag"
Pros: "I truly didn't like anything about my experience with Spirit. Terrible airline."
Pros: "Staff was great!!!"
Cons: "Would like a little more room in the seats.. don't really like eating my knees for lunch.. paying for a seat after already paid for your flight is ridiculous.. also, paying $50.00 for check bags and $55 for a carry on is outrageous.. oh and 1 more thing.. no free beverages.. Really.. Come on.. $3.00 for a Coke or water??? Really??? The flights are cheap, but they stick it to you with there added fees as mentioned above!!!"
Cons: "Worst airline I've ever flown with period. The tickets are priced low just to get you on a 50$ bag fee! Really? Not only that, they try charging you 60$ for your carry on at the gate, oh and if you don't pay they have the nerve to say at the gate before entering the plane they'll charge you 100$. Never ever again will I fly with them..."
Pros: "Easy check in"
Cons: "I didn't like that we were charged overrated prices for everything even water... thought I would be charged for air and toilet paper."
Cons: "Before boarding I was unaware that this airline charges for every little thing - printing a boarding pass, carry on luggage (I paid $100 for my carry on bag because it wasn't within the height restriction), assigned seating, snacks, etc. Not to mention there is no leg room and seats don't recline. It was the worst flight experience I have ever had."
Cons: "I was charged $55 dollars for my luggage at check in when another passenger was not. The other passenger had a backpack and large duffle bag that my larger than my luggage but because his was "soft" he wasn't charged. I feel that it was outside of your guidelines and not fair and probably took place because the female associate checking him in was being flirtatious. I was excited to train out his airline but was extremely disappointed."
Cons: "Alaska would've been a much better and more economical choice. Had no idea Spirit charges for bags until after I bought the ticket through Khyak. They might've said something! Also, Alaska has free carryons, diet cokes and peanuts. Spirit won't be around long."
Cons: "Did not travel on flight due to delay in Dallas. The flight from Los Angeles had left by the time my flight from Dallas had landed."
Pros: "ticket price"
Cons: "that i was not offered water to drinkq."