Find Cheap Flights from Austin Bergstrom to Washington (AUS - WAS)

Flight switched, old plane operated by Privelage Style, 0 entertainment and poor service throughout the 7 + hours from Chicago, flight an hour delayed as well

I'm not still on the flight. I managed to make it to IAD.

Gate crew started handing out gate check tags very early, because they were unsure if we'd be able to accomodate bags in overheads. Getting onto the plane, it became immediately apparent that the crew on the plane weren't policing what was going into the overhead bins - many bins were filled with items like jackets and purses. Ended up having to gate check my bag when I couldn't find room for it because of this. Attendants were clearly not paying attention.

Nothing. I did not take the flight. Three other passengers and I were at the ticket counter with no frontier employees to be found. No one materialized. We were offered another flight 7 hours later in the day, on the other side of the country with a layover so long it would have gotten us into DC the next day. One passenger was charged a change fee and got a flight out two days later. Not sure who has the time or patience for this.

Everything. Terrible staffing levels, no customer service. So unreliable.

There was a flight attendant that was trying knowing the whole plane was in a foul mood. He at least made us smile

A 4 hour delay when it was the first plane of the day with no explanation or care for the passengers. Everyone was so over it and the seats didn't recline and they charge for everything but water. You get what you pay for

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

the Crew was welcoming and the front counter was courteous

I usually have a carry on and a personal item. I had to check two bags while traveling with my two teenagers (carry-on's cost more). After an additional $60 each way, a 3-hour delay on our first flight, and not even a glass of water during the flight, l ended the trip with a headache and a further delay waiting for luggage. I don't mind a budget airline and am ready to fly last-class, but paying even more just to have clothes to wear bottomed-out my budget experience. next time I will pay the extra upfront to travel expediently on my terms.

$3.99 for a coffee and not a little token package of pretzels. $60 for a checked bag. $45 for carry on. Plus plus plus. Cheaper to just take United. Crew is superior to any I've flown with ( I travel 70% for work). And brand new clean planes.

Seats don't recline. Too many charges.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

They overbooked the flight. I was the last person to board. The intercom was used for a sales pitch about extra miles on their shitty airline and they charge you for water.

The sits, the tray table, the air conditioner,

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

Liked choice of Biscuit, almonds or pretzel

I used mobile checking and did not get seat assignment till Boarding started

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth