Find Cheap Flights from Austin Bergstrom to Washington (AUS - WAS)

Nothing. I did not take the flight. Three other passengers and I were at the ticket counter with no frontier employees to be found. No one materialized. We were offered another flight 7 hours later in the day, on the other side of the country with a layover so long it would have gotten us into DC the next day. One passenger was charged a change fee and got a flight out two days later. Not sure who has the time or patience for this.

Everything. Terrible staffing levels, no customer service. So unreliable.

There was a flight attendant that was trying knowing the whole plane was in a foul mood. He at least made us smile

A 4 hour delay when it was the first plane of the day with no explanation or care for the passengers. Everyone was so over it and the seats didn't recline and they charge for everything but water. You get what you pay for

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

I'm not still on the flight. I managed to make it to IAD.

Gate crew started handing out gate check tags very early, because they were unsure if we'd be able to accomodate bags in overheads. Getting onto the plane, it became immediately apparent that the crew on the plane weren't policing what was going into the overhead bins - many bins were filled with items like jackets and purses. Ended up having to gate check my bag when I couldn't find room for it because of this. Attendants were clearly not paying attention.

The in-house wifi signal was constantly cutting in and out. Made it impossible to watch any of the media that was pre-downloaded on the United app.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

the Crew was welcoming and the front counter was courteous

I usually have a carry on and a personal item. I had to check two bags while traveling with my two teenagers (carry-on's cost more). After an additional $60 each way, a 3-hour delay on our first flight, and not even a glass of water during the flight, l ended the trip with a headache and a further delay waiting for luggage. I don't mind a budget airline and am ready to fly last-class, but paying even more just to have clothes to wear bottomed-out my budget experience. next time I will pay the extra upfront to travel expediently on my terms.

$3.99 for a coffee and not a little token package of pretzels. $60 for a checked bag. $45 for carry on. Plus plus plus. Cheaper to just take United. Crew is superior to any I've flown with ( I travel 70% for work). And brand new clean planes.

Seats don't recline. Too many charges.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

My flight was early every time

All planes were booked fully

Delay without updates. Almost missed my connection. No TV.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

I didn't get any food mainly because of the cost. I did get a complimentary drink. I did not get any entertainment but was under the impression there was a cost. Too short of a flight for that.

Great crew, especially crew from Leesburg, VA, and Baltimore, MD. Made it fun!

I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for malik.haruna@dlh.de. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF.

N/A

We liked the crew, they were helpful.

We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.