Pros: "Nothing"
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Pros: "Flight overall was fine"
Cons: "4+ hour layover in ft Lauderdale turned into almost 6 hrs due to delays but they’re ‘working on getting it out earlier so be there at the original time’...."
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Cons: "No comments at this time."
Pros: "Wifi always lacking but the personal is alway the BESt"
Cons: "I did not like the fact that I had to spend 8 hours in the airport waiting for the plane. It had nothing to do with the weather. It was mechanical at one airport and it was passenger problems on the plane going to New Orleans. I got a food voucher but it was because I asked for it. The least they could have done for The passengers without asking for it."
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Cons: "Nothing"
Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Cons: "The flight was full. Expected some level of social distancing."
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Pros: "The pilot was great. The crew were always willing to help and were so cheerful. I found there to be plenty of leg room. I loved the menu options. Overall I had a great experience."
Cons: "I want free pretzels and peanuts throughout the whole cabin."
Pros: "Crew was good."
Cons: "Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate..."
Cons: "Flight was delayed and we sat on the plane for an hour before take off"
Pros: "Direct flight"
Cons: "Small seating-our knees were sore when we got here."
Pros: "Very friendly staff with quick on time flight"
Cons: "I probably should’ve taken first class. Very cramped even for economy. No on screen entertainment"
Cons: "there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us."
Pros: "Nothing"
Cons: "I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund."
Pros: "Nothing small or budget when it comes to boarding, flying and landing experience . Took MSP to LAX e route to China."
Cons: "On time, friendly staff. Breeze to check in from Terminsl II at MSP"
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"
Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Pros: "Nothing"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "WiFi was fast, entertainment was very good."
Cons: "Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation."
I always walk by a pallet of Avelo branded mini bottles of water on the tarmac, but I’ve never seen them in flight. Yup, not even water offered on a 3 hour flight. No wi-fi onboard. We just watch the flight crew on their phone for 3 hours every flight. At least a mid-flight trash pickup would be great. Better than my last flight, but they only could have gone up from there. Don’t use for business or ticketed vacation like Disney… too unreliable.
You get what you pay for. The plane was dirty and the seats were awful.
Nightmare airline. Avoid Avelo. Understaffed at check-in with long, slow lines. Inexplicably had two flights and only one plane. Not weather or maintenance related apparently. One was supposed to go to Myrtle Beach and one to Orlando. I imagine someone thought it would be better to fly the available plane to Myrtle Beach and back and then go to Orlando since that round-trip was shorter. This didn’t account for the human factor of an end-of-week Orlando flight being 85% Disney passengers and putting the flight on a six-hour delay in New Haven airport… which, if you’ve been there, is tiny and has nothing to do for 50 kids excited to get to Disney. This delay was announced at the time of departure. No one realized before the time of departure there was no plane on the ground? And no one thought… hey I think the Myrtle Beach crowd might be a better one to have wait if we’re going to make a choice here (mind you the initial inbound plane was coming from Orlando and supposed to be out aircraft… they literally said let just grab this plane because it’s here to get this other group out at the last second). There is/was zero customer service desk for Avelo in HVN and there were no updates/announcements throughout the day. Plane still gets back late and we finally leave. No wi-fi on these planes, no snack or even water. I know this is budget airline, but expected at least a water after 8 hours of travel day. This should have been offered in terminal too. We land… hooray. Would you believe there is no ground crew to get the plane in to the gate… for 27 minutes. 27 minutes!!! At this point the rental car center is closing in 10 minutes, kids on the plane are crying again, and everyone is talking about how they’re never flying Avelo again. Finally get off. Bags are out at baggage claim right away (finally something right?), but they’ve stopped the carousel immediately and there is no baggage service rep. People are climbing over the carousel to get to the far side (if you’ve ever been to MCO you’ve seen it) because obviously they just stopped it immediately once all the bags were out. This airline is a dumpster fire. Icing on the cake was that while everyone was stuck in HVN, they were setting up for a celebration of their millionth passenger tomorrow. I bet 995,000 of those will never fly the airline again. Don’t fly Avelo. You’ve been warned.
Airline was the only available airline during the Southwest cancellation. It was easy to book. Lowest available fair. Convenient airports. Everything was great. Problem was, they didn’t release what gate flight was departing. The woman at the ticket booth didn’t know which terminal they were boarding and wanted me to wait in 30+ minute line versus telling me to look for flight kiosk. Burbank gate was packed. Otherwise the flight was perfect!!
Barely room for the tray table to come down. Clearly a budget airline that overcharges for every additional service.
It was a smooth and short flight and the pilot got us to our destination early. Had it been a longer flight, a snack and drink would have been nice. But this flight was perfect. Thank you.
This is my first time flying in this aerolínea, and is really good Thanks so much
Flight was cancelled and received no help had to drive to Baltimore in rental costing over $500.00
Fly on time Fly the correct date Don't seat everyone together
The stewards going to Tampa were amazing. A few of the ones coming back were cold and distant. The girl at the desk at boarding was actually rude.