Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Prompt, professional, and smooth landing. Very friendly staff"
Cons: "No entertainment or food, the worst plan ride ever"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Cons: "Two hours delayed, without explanation."
Cons: "3 hours delay made me miss the next flight from MIA - GIG. I had to then spend the entire day at the airport with no accomodations provided. Terrible costumer service."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "Great flight from Islip to MIA. Looked at another review about water on flights and I was told by the crew that water is FREE!"
Cons: "Seats are small but newly redesigned."
Pros: "Quick flight."
Cons: "The seats don't go back, but you get what you pay for last minute."
Pros: "Nothing really after paying $45 and l have to pay another $45 to go back to Cincinnati"
Cons: "Too much luggage fee $45 is too much"
Pros: "Cheap one way non stop options"
Cons: "Every bit of it"
Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"
Pros: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else."
Cons: "They charge you for everything nothing is complimentary . The seats are super uncomfortable. No tvs can't recline. They want you to think your saving So much because the ticket is cheap but they end up charging you for literally everything else. Not worth it at all!!!"
Pros: "Arrived on time/left on time!"
Pros: "On time take off Price"
Cons: "Seats were so uncomfortable my neck and back hurt I paid to upgrade seats for more room I did no good to have more leg room in a terrible seat"
Cons: "They change my flights"
Cons: "Seats, crew, atmosphere, amenities"
Cons: "Red eye flight so food and entertainment were limited. Comfort was an issue if you were trying to sleep as I was in a middle seat."
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Cons: "The flight was delayed over 3 hours while we waited for a pilot to show up. There is a charge for everything including water or switching to a vacant seat after take-off. An elderly woman became dehydrated and nearly collapsed during the flight. She was moved to the seat next to me where there was an entire empty row. I spent the last 30 minutes of my flight trying to assist her. I am a medical professional and am certain that she was dehydrated. The seats do not recline."
Pros: "Boarding was a little confusing towards the end I said in zone three Arbor they got the preferred passengers board it then they called 12 and three all at the same time"
Pros: "Wow. I will never fly with these clowns again. Plane was delayed 3 hours, a quick walk past the surrounding gates showed that every Frontier flight was delayed by several hours. We were coming out of Vegas, so no bad weather to speak of. Seats were buckets for people, tray table was made for a phone, computer was literally to big to fit on it. $40 for carry on bags! Checked bags cost $35. A small backpack is free but that's it. Crew was nice, the only positive that can be said for this airline."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "Left on time. Arrived early."
Cons: "Pay for wverything as extra so lower fare is not real."
Pros: "The flight was on time, and actually arrived about a half hour early. The crew was very attentive. Yeah, you have to pay for everything including carry-on, but if you do your homework then you know what bags you can take without having to pay the fee. If I'm traveling on a budget then I would definitely take Frontier again."
Cons: "The chairs were very uncomfortable making sleeping impossible and sometimes painful, but I can't really expect luxury for a flight that cost me $115."
Pros: "Check in, changing seats, baording, flight, landing, -!; disembarking.. all smooth and painless. Thank you!"
Cons: "Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!"
Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Cons: "Paid an extra to get a extra leg room and recliner ($50) when I did the check in... got there yes I had the extra leg space but the seats wasn't reclining the way they advertise... plus no curtain to block the work area from the passengers, a overnight flight with the lights in your face was impossible to sleep."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Male steward was hilarious"
Cons: "Seats DO NOT RECLINE on a 5 hour flight! $5 for a soda, no in-flight entertainment, $40 for checked in luggage, $44 for carry-on luggage. Nickel & dime you on everything. I'd rather pay a bit more in fare and get what you get on other non-budget airlines. This is scraping the bottom of the barrel."
Pros: "Seats are short on seat padding. I was told that it would recline. . The.crew was great."
Cons: "Add a buck to the bill and give me coke. Don"t need a snack."
Pros: "Great crew excellent maneuvering of aircraft by flight deck crew."
Cons: "Airline lost my luggage"
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "On time and friendly crew."
Cons: "Cheap no frills. Cattle class and not for the business traveler. Seats do not recline and hardly have any cushioning. This airline nickel and dimes you."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Cons: "The return flight has been cancelled and there is very little help on finding an affordable replacement."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "The crew was nice. Not their fault that the seats are uncomfortable and immovable, and that refreshments are not complementary."
Cons: "The airlines company's only concern is to cram as many people as possible into the smallest possible space. Horribly uncomfortable."
Pros: "The good thing about my experience traveling with Frontier was safety, I don't care about hours waiting to depart as long as technicians staff gives the great light to get on board. Last and not forgotten is a non stop flight so to me al the compliance end up within 4 to 5 hours .The flight crew was very kind with the passengers."
Cons: "Carry on prices wasn't expected at all, snacks are very limited, seats couldn't lean back. Had this experience by been delayed for 4 hours because technical problems and didn't have the nerve to apply a discount or refund on the trip . Some passengers were upset and concerned about connection flights."
Pros: "Everything was excellent"
Pros: "Only 2 clerks available for who knows how many flights. The cre was dismissive and rude. Didn’t give any effort Smallest, dirtiest and uncomfortable plane I’ve ever been on. Seats don’t even recline. I don’t know about food because it cost too much to think about. No entertainment"
Pros: "Literally nothing."
Cons: "I was told my flight was delayed at 3:40am the morning of my 11:00am flight. My flight was delayed 3 different times. I live far from the airport I flew out of so this was a large inconvenience. We were never even told why the flight was being delayed. My entire 5 hour stay at the airport we were never updated once on the staus of our flight. I was also charged over $100 for just my bags and my seat. $45 for a carry on bag is ridiculous. I paid more for my seat and bag than I did for my actual ticket. Paying $13 to sit in the very last row is stupid. I will never be flying with Spirit ever again. Legitimate robbery. The website and app were also slow and hard to operate."
Pros: "It was really cheap and they boarded the plane early and left early."
Cons: "How much it costs to check a bag."
Pros: "If you’re traveling light and you understand their fees, it’s easily the cheapest flight you can get. Maybe not the best airline for all your travel needs, but awesome for a quick weekend."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Pros: "Price—got what we paid for—a flight. Nothing more. As the flight attendant stated as she offered drinks or snacks, the only thing free is SMILES!!"
Cons: "Not even a free cup of water! Actually, a cup of ice was free—wow!! Only airline I have encountered that does not offer two free carry-on items—defeats the lower price of your ticket when you have to pay for every little item!!"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Cons: "The seats are super cramped. It would be been nice to at least get some water for free."
Pros: "The fact we didn't sit on the plane for an hour after boarding on time so they can kick people off the plane for over booking like they did on the way back."
Cons: "I got an email at 8am saying my flight could be delayed but should show up on time. My flight was at 4:55pm so great start there. So I show up an hour and a half ahead of boarding, which is on the latter side for me. Security lines weren't very long, they just took their time which wasted everyone else's. I get through that line, look at the departure board - wait IT'S ON TIME?! They start boarding soon if it's on time and it's a further gate so I run down there and guess what? Delayed an hour. Okay, that's fine. Go grab something to eat, come back, settle in for a little bit, board - on my sweet way. Go grab some food quickly, come back - another hour delay? What the heck? I must've missed an announcement. Guess I should plug in my phone for the wait, I expected to meet some friends and potential clients layer that night, communication is key. I misplaced my charger, no big deal just went and got one of those power rods (highly recommend) and come back - ANOTHER HOUR?! That's pretty insane. One of my friends flying from Dallas that departed at 7:30 could be up in the air before I am. Step aside, give him a call to update, call potential clients letting them know I will be delayed getting there. No issue. Turn around - my goodness well what do you know, another hour! At this rate I call my hotel, because I can't lose my reservation if I can't check in on time. Hotel was the waterfront crowne plaza (another highly recommended item in this review by me). I plant in my seat, set my roots, meet a few nice people. Figuring I'd kill some time by meeting some great people. Met a family from Detroit and got some awesome food recommendations. Randomly over the speaker - we have another delay - another HOUR delay. Well this is just turning into a horror story, will I ever get there? Should I request a new flight? My buddy in Dallas departed 3+ hours after I was supposed to, and was up in the air already (he landed before me too). At this rate I cancel my meeting. We board, we take off, we land. Woman sitting next to me was nice. Plane didn't crash. Just landed in Detroit about 7+ hours later than expected. All in all, don't take spirit. Looking at prices they are the cheapest, not by a huge margin though. Pay the extra 70 or so dollars to take another airline. Even if it's $150 dollars more, take the other airline. They want to charge you 65 dollars for a carry-on. Their website was created by a 12 year old. Simply getting your boarding pass includes cross and up sells that make the process 10x more frustrating, especially when you know what you're dealing with on the second flight back. (By the way spirit if you can read this I'm a consultant for advertising, digital media, and UI for e-commerce - I can help you with your terrible website and the offers that come along with it) Just take the other airline, any other. It won't save you money most likely, but it will save you a lot of headaches, time, and embarrassment."
Pros: "Quick boarding!! Very efficient!"
Cons: "High fee to carry one bag on. No phone charger at seat. that would be a plus! That's why I rated a 1 on entertainment. There was none. 1 on good. there iwas none. Should have option of n/a."
Cons: "It cost us over $200 extra to take carry ons. I didn't read this in the fine print. $59 each carry on! Each way!"
Cons: "Flight was canceled. Spirit did not have any solutions. I had to buy a one way ticket out of pocket, not reinbursed by Spirit, in order to make the wedding the next day. That ticket cost me more than spirits round trip ticket. I will never fly Spirit again. I will do everything in my power to see that Spirit does not get any more business. I would recommend that Kayak not use Spirit Airline."
Pros: "And then had to wait at the gate while another plane left."
Cons: "Food was too expensive, all extra charges were over $400!"
Cons: "You have to pay for half glass of water?!!! Unfriendly crew"
Pros: "It was on time, smooth takeoff and landing. What I expected from spirit otherwise (no food/beverages)"
Pros: "Upbeat and jovial flight attendants."
Cons: "Very little room but I expected this on a discount airline"
Pros: "I liked the fact that the plane didn't explode midair, and that it got me to my final destination in one piece. Spirit knows how to do that."
Cons: "I don't like sitting in airplanes for long periods of time, mostly because I can't get comfortable. Aside from first class seating, every airline's economy seats feel like medieval torture devices. It's what I expect, so no harm done."
Cons: "Flight was delayed over 3 hours for no apparent reason."
Pros: "The crew on this fight was good."
Cons: "I got there early to check in, only to have the ticket agents continue to call customers of other flights, such that I barely made it on time for my plane. To boot, there was a Spirit ticket agent just standing there doing nothing behind a computer while there was a super long line. People started to go up to her to ask questions, and then she was helping them with tickets using the computer. Then she started to help people in line. She just stood there for about 45 minutes doing nothing though. Ridiculous. I'll never fly this airline again."
Cons: "You can't even offer water on a flight without charging?! That's a little ridiculous"
Cons: "Delays both ways due to crew shortages and maintenance issues, not weather. $50 for a carry on is insulting."
Pros: "Crew was wonderful, very helpful and caring."
Cons: "seats were very close, but we were lucky because it was a light flight and no one sat in the third seat."
Cons: "$100 R/T checked bag surcharge. No comp. snacks or beverage. Cramped uncomfortable seating. Inappropriate sale and hard promotion of Spirit credit card on both flights."
Pros: "The boarding process was quick and efficient. The pilot was great."
Cons: "Extra charge for everything and I mean everything! I understand spirit is "unbundled" but paying $90 round trip for a small carry on + all the extra small charges I could have easily flown with a higher quality airline. The flights did not leave on time and the flight attendants, although polite did not give the same level of service as other airlines I fly with. And what is with the baby tray table? I almost laughed! I will not fly with spirit again...I'd rather stay home."
Pros: "Baby changing tables in the bathrooms, meaning your tray table is much cleaner!"
Cons: "Bring an empty reusable water bottle to the airport and fill it once past security because you have to pay for water in flight."
Pros: "Flight was delayed, then cancelled. Terrible customer service, the representative was rude and not helpful. I had paid an extra $50 for a bulkhead seat and wasn't able to get this seat on the next flight I was given, which would be fine if they had refunded the difference. Instead i was given a credit which has to be used in 60 days. I do not plan on flying with spirit again."
Cons: "The checkin process was terribly unpleasant."
Pros: "My flight was cancel but they put me in a good hotel in movement for tomorrow"
Pros: "I managed restaurants for years, so I want to start off by saying I'm VERY forgiving when it comes to mistakes. 4 out of the 5 flights I've mistakenly subjected myself to with Spirit have been absolutely atrocious in every way imaginable. This one was so horrible I can't even type the story in fear I'll start to relive it. Trust me and please let my pain and suffering be reconciled through saving you the pain of walking in the shoes of a Spirit Airlines customer. If ever considering a flight with Spirit...just say no. If for some crazy reason they draw you in with a price, schedule, airport location, or any other reason or combination of reasons...I promise you, it isn't worth it. Even if the flight is free, you'll feel cheated and short changed in the end after you overcome the shear disbelief that any company could survive operating the way they do. And if you're still considering Spirit at this point, I wish you luck...you'll need plenty of it. They're mediocre 20^ of the time. If you're flight is like the greater 80% of my experiences, Lord help you."
Cons: "Everything but the color yellow in their logo. And PS, any of these good reviews have got to be friends and family. Spirit Airlines couldn't hit a 10 on their best day. Virgin can hit a 10, but Spirit...their top end can't be higher than a 4"
Pros: "pilot flew this plane well, and flight attendant also very good - older man"
Cons: "Rip off airline...not worth the cheap price to then pay $55 for a carry on bag...plus you have to pay for drinks on the plane."
Pros: "If not for the people this airline would disappear"
Pros: "The leg room seating"
Cons: "That you have to pay for snacks water juice soda's"
Cons: "There is a check in policy of 45 minutes before boarding designed to make you miss your flight. I had to pay an extra 99 dollars on a 180 dollar ticket and was rerouted making me miss a day of my trip. On the way back the tries to make me pay 55 dollars to check a carry on even though they hadn't on the flight out. Worst airline I have ever encountered anywhere near"
Pros: "The safe seemed friendly, I had no complaints with them."
Cons: "The airline charges a carry on which I didn't see clearly when booking my flight. They also don't offer complimentary beverages; which isn't a huge deal. However, I would of brought a drink with me if I knew that. The aircraft felt very dirty, the seats had stains all over them. I felt gross sitting in my row."
Cons: "After pushing back departure by over three hours, they cancelled the flight. Terrible communication by staff - found out about cancellation when I walked past a concourse gate assignment monitor. Earliest rebooking was two days later."
Pros: "The Crew was nice."
Cons: "They have cheaper Tickets than any other Airline, but they make their money through everything else. One suitcase is 38$, you have no carry-on free, carry-ons are even more expensive than a regulär suitcase. You just get one Personal item free, not more. Was on a Five hour flight to LA and got nothing. No food, not even water. For everything I had to pay. They don't have WiFi, no on board entertainment. The seats was small and uncomfortable. Oh and in teirs suitcases they just allow 18 kg, not 23 like everyone else. So I had 24 kg and they charged me 55$ for they overweight. Their Tickets might be cheap, but in the end for me it would have been better flying with another Airline."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Cons: "Our flight was delayed 3 hours, our connections were rerouted so we got to Vegas 12 hours later than planned, and the restaurants in the airport refused to take the free meal voucher."
Cons: "Flight was 1.5 hrs late and we never got an explanation. The lady from spirit said the flight was late the night before too so I think the flight is regularly late"
Pros: "Nothing, I will never fly them again"
Cons: "Flight was cancelled without explanation and with the worst customer service I have ever experienced"
Pros: "They offered free water. Gee, thanks."
Cons: "I'd give it no stars if I could because the flight never left. They delayed it due to weather, then canceled due to crew time expiring. All well and good, but the next flight out they had available seats on was 4 days later, on Monday. Since I had to be in a wedding, I kind of had to fly out, so I ended up paying $900 (!!!!!) on a last minute flight on delta. I'll never try to save money up front again. Spirit assured me I'd have a refund in 5-7 business days, which was clearly useful in helping me buy my ticket to actually get to my destination."
Pros: "The airplane was nice enough."
Cons: "The additional fees for boarding passes, water, no TV, no snacks, and not allowing you a medium carry-on bag/flight bag. And the $2.50 muffin was not worth it!"
Pros: "Nothing, I should have paid just a little more and flown in comfort"
Cons: "I don't like the hidden cost that you can only find out by their website or as some found out when they checked in. Just be upfront and let the customer make up their mind. I really didn't save any money and I didn't get my money's worth."
Pros: "Crew was nice and flight was fast no delays"
Cons: "No reclined seats no leg or elbow room expensive drinks including water and 55 for carryon is insane"
Pros: "Air comfort"
Cons: "Charges for luggage is very high. I paid $110 for two bags."
Pros: "The flight was ok"
Cons: "I paid 40$ online for my suitcase when I checked in then when I went to give them my luggage at the counter they said it was overweight. I took some things out and put them in my husbands personal bag of which I paid another 25$ for. While entering the gate we then found out that my husbands bag was not considered a personal bag we then had to pay 100$ Right before boarding the plane. This is the same bag that we used to go to our original destination on the same airline 4 days prior and did not have to pay for. Then on top of that all the flight was late. I put spirit in the same basket as frontier. Will NEVER fly this airline again."