Seats were like sitting on bricks. The airline nickles and dimes you for everything. Website is terrible. Everything is an add on and it is hard to find pricing for the add ons. If they could charge for seat belts and air, they probably would. Never again!
I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats.
The only plus about my flight was the fact that it was inexpensive in relation to the amount of time I had to purchase a flight. Compared to other carriers this price point was at least half of what everyone else had available. It was a little out of the way for me to drive from WDC to BWI to catch the flight as well.
The service from not only customer service on the phone, but the service of all the staff members EXCEPT one lovely lady at FLL who made sure I was in the correct line out of many lines. Everyone was snarky and rude and seemed like the last thing they wanted to do was be there dealing with customers. The plane was clean but the bench seating and back rests for the chairs were very uncomfortable. I am about 5' 10" and I felt very constrained in the seats, as well as the fact that I could not recline. I guess I could have bought the 'big comfy seats' at the front of the plane but then I also could have bought the flight from the other airlines -- thats where Spirit gets you, you think you are paying for a cheaper flight but in reality you are voiding yourself of what would be normal amenities on any other airline. Finally on the day we were coming back home, the flight was delayed about 3 hours. I got the initial email from Spirit but when I checked google flights and flight tracker there was no delay. Finally decided to call Spirit customer service only to be connected with someone who was out of the country most likely was somewhere in eastern Europe according to her accent. I had a very hard time understanding her and it seemed like instead of answering my questions she would read whatever was the expected prompted answer -- which left me without an answer. She also could not confirm that the flight was delayed even though the multiple delay emails were continuing to come in. Luckily after every email we kept on calling because some of the delays were listed to depart around 1.50AM (mind you this is a flight that was supposed to leave at 8.30PM the evening before). I understand that the airlines cannot do anything about weather, but I believe the delays could have been handled better. If I were younger and I didnt have so many responsibilities, I would most likely fly Spirit again.
The fact that the plane was delayed by five hours with very little apologies and concern from the Spirit staff… Not to mention not even an offer of perhaps a food voucher or some kind of incentive in the name of apology .... This messed up my entire next day since instead of arriving at 9:30 PM we didn't land until almost 3 AM ... And that happens very very often with Spirit airline so they will not be seeing me anymore ...
The crew on both flights were really nice and the flights were on time.
The baggage fees are astronomical, the seats are extremely uncomfortable, the baggage rules that you can only bring one small thing on the plane is ridiculous and every time you log on to their website to do something, the fees get higher even if it's 2 minutes later. It's kind of insane.
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