Bare minimum for comfort.
Pros: "The flight was delayed and their was no resolve!"
I caught the COVID19 virus. Had to cancel. Frontier charged an $80 cancellation fee per ticket. Could not have been worse! Everywhere else I have flown in the last 30 days (even with non-refundable tickets) gave a full change or voucher. HD8IPQ is my reference code.
The only thing I liked was the care of the flight crew. One of us is a disabled passenger and they didn't give special consideration for someone who is disabled and couldn't walk to the gate nor to the seat. Our seats were in the REAR of the plane. That's no place for a disabled person. Not even a window seat. Lack of communication to the special service assistants for a request of an aisle wheelchair to get to the seat. The flight was delayed and we were sitting in the plane for over an hour to wait to exit the plane. We were informed there was lack of staff at Orlando International Airport for Frontier Airlines, and we had to wait for other staff to come from another gate to get us off the plane and get bags to baggage claim. We were waiting in Baggage Claim to retrieve our bags for over 30 minutes.
Cons: "Social distancing guidelines should be applied on plane. Rather than leave 20+ seats empty, and cram everyone 6 to a row. Flight was over 2 hours delayed due to not having maintenance staff available. And then I was crammed in next to an oversized individual where we couldn’t even keep the armrest down."
Pros: "the plane, finally, got me where i needed to go"
Cons: "the ticket was only $47 but then i had to pay $39 for a carry on the only complimentary item given on the plane is water - they charge you for coffee the flight attendant was obnoxious, she kept making comments about how she couldnt give us anything for free the seats do not recline the air conditioning wasnt working but they loaded the plane up regardless and then after 30 minutes told us we could get off the plane while they look for the missing part that is 'somewhere' in the airport and they didnt know how long it would take for the part to be found and installed -- i dont understand why they would load people onto the plane if the plane was not working properly and they knew they needed to stall it was a very bad experience all in all"
Pros: "The legroom we paid for."
Cons: "This time the attendant still wouldn’t let anyone in rows 2 & 3 place the carry on they had paid extra for in the overhead bins, but she didn’t make me put it under the seat in front of me (this losing the extra leg room we paid for), so I put it in a bin behind me. The plane was late, but the pilot made up most of the time, but then it took 55 minutes to get our luggage."
Cons: "We sat on the runway in Fort Lauderdale for an hour and 15 minutes. Very aggravating"
Pros: "The overall flight and crew was great no complaints"
Cons: "Your purse shouldn’t be considered a carryon unless it’s larger then the average personal carryon and one complimentary beverage and snack on flights over 2 hours"
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Cons: "For budget airline it’s awesome. Couldn’t ask more"
Pros: "I was in row 2 and it had reclining seats."
Cons: "They did not have enough people to push wheelchairs at Mac Arthur airport. My husband had to push me & since we don’t know the airport we had to ask every step we went, they had no signs leading the way."
Pros: "There is a dispute going on about who cleans the planes and so the crew won’t help thereby placing the customer in the middle of the dispute. 45 minutes late because of this nonsense."
Cons: "Someone clean the damn plane and get the PAYING customers on their way."
Pros: "Unfortunately, None of the seats recline"
Pros: "The anouncements in Islip explaining the boarding process and warning people about bringing carry ons that they did not pay for were clear, loud and understandable. Crew was great."
Cons: "the seats hurt my butt, not sure if I could do a longer flight on this plane"
Pros: "Friendliness of the SF counter agent."
Cons: "Hidden charges! The quoted price did NOT include additional exhorbitant baggage charges, charges for in flight food and drinks, fixed seat backs. This was a classic case of bait and switch"
Cons: "3 hours delayed. I was late for a important interview. I lost money because of it"
Cons: "Everything. Really bad seats, no room for you. Carry on - charge $50. No free beverages ."
Pros: "Everything is good"
Pros: "The flight was nice and comfortable I haven't been on a plane since 2005 so I'm happy!!!! Thanks"
Cons: "Prices of snacks are to expensive maybe some real food like pizza, hot dogs etc....... And the charge for luggage is ridiculous $45 is alot for one bag even more if you have two or three bags whether it's carry on or the other it's still $45 and that's to much. Thanks!!!!!"
Cons: "In less than 24 hours I cancelled my reservation but they don't refund unless you cancel 7 days in advance, but I bought the ticket less than two days before my travel date and then cancelled the next day in the 24 hour grace period. They said I could get a credit to use in the next 3 months,but I will not be needing a ticket in The next three months. My travels are over. I am really pissed off. I will NEVER FLY FRONTIER again."
Cons: "One hour and a half late and nobody told us why, we just sat and stayed in the plane for one hour and a half"
Pros: "plane was clean, comfortable and a professional crew."
Cons: "hidden fee for seat"
Cons: "There was a lot of turbulence at the beginning of the flight. I would have liked it if the pilot let us know about the bumpy ride."
Cons: "We came to Trenton airport a half hour before because had a problem with finding parking - and the staff would not come out to check us in or let us board the flight - staff and security were terribly rude to us!! We're highly educated competent young women and they treated us like dirt. Then they charged us $99 extra per person. We would have been better off flying jet blue. And we didn't check in because it was an extra $25 fee This is RIDICULOUS !"
Cons: "I will never fly Frontier again. The initial flight was cheap, but I got nickel-and-dimed for everything else. If we had lost pressure it would not have surprised me if you had to swipe your credit card for the oxygen mask. Couple that with uncomfortable seats and rude service and I really regretted not just spending the extra $100 on a United flight."
Pros: "The first half of my flight was cancelled without notice no agent at airport awful so I had to find another airline to get home for X mas the airline sucks and should close down. Never again."
Cons: "Flight was cancelled due to snow storm. Frontier wouldn't compensate us for anything. Horrible service. Never flying with Frontier again"
Cons: "Being charged for hand carry bags: we'll never fly Frontier again"
Pros: "Flight crew was so nice..attentive, flight was faster than originally thought"
Cons: "Very uncomfortable seats.. my back hurt all day from it..very cramped, could not recline back"
Cons: "The boarding crew were extremely rude, talking down to customers - enough that everyone was talking about it and uncomfortable. I won't be flying Frontier again."
Pros: "Very cheap flight, no services at all, Denver airport is not great. Flight was economical and it landed on both ends."
Cons: "I like that I was able to afford it pretty easily, and that the plane landed safely. They did have a gentleman flight attendant who was a real jerk, he could not suppress his frustration. Oh well, I didn't care about that."
Pros: "flight was late"
Cons: "flight was late"
Cons: "never depart or arrive on time. can be hours late for no reason other than unorganized"
Pros: "Smooth flight once got going."
Cons: "4 hour delay for "mechanical" - not much information given and missed getting rental car at destination because got there after midnight and they were closed. So cost us an additional $90 for cab and only got $50 voucher on Frontier."
Cons: "Nobody smiles or talks to you like you're a human being. Their only concern seems to be getting through their day and checking their boxes to get paid."
Cons: "I really don't like Airlines that nickle& dime the consumer and Frontier is one of these airlines. A good fare to start, but then you spend more at the end. In this case, I spend $108 + tax and fees more than if I would had gone with the competition. Life and learn. First time flying with Frontier and I will not say it would be the last, but this airlines had been but to the end of my list of choices for airlines."
Pros: "Seats had plenty of room. Flight arrived early! No frills but that is why the price was low. Everything is extra so pack lite."
Cons: "The seats are like benches. I had to have a body massage as I arrived due to body ache There was no food Paid $40 bucks for my carry on"
Cons: "We were told the flight was canceled due to weather. We were also told the next flight out from Cleveland wasn't until the following Wednesday. We gave other airport options for departure and arrival and still we were told we wouldn't be able to fly in until Wednesday. I understand that flying into Denver wasn't an option due to no fault of the airline, however I am sure with the multiple airports we could have flown out of and flown into we should have been able to make the trip before the following Wednesday, 4 days later. Also we had no idea how much extra the baggage cost was, or that there even was one."
Pros: "The nonstop flight made it easy to get to Florida"
Cons: "Flight was old and couldn't adjust seat when we get to airport was big line and only one agent working I won't take this company any more dispointed"
Pros: "Easy check-in, on-time flights and easy boarding."
Cons: "Frontier claims to have low prices, but once you pay for your seat, carry-on bags and checked luggage, you're ultimately spending more than any other flight. It makes sense to me, that if you purchase a plane ticket/flight, it actually comes with a seat. Having to "pay" for a seat is just ridiculous and rather embarrassing."
Cons: "charging for water? really?"
Pros: "Plane felt clean. Boarding efficient as was check in."
Pros: "Crew members were fun."
Cons: "The plane was super old. And none of the chairs reclined. And the big surprise was the $35 fee for carry ons lol. Like seriously?"
Pros: "Flight was rough due to weather but crew was very friendly and helpful unfortunately no snacks or drinks were able to be served. First time on Frontier and would definitely fly with them again."
Pros: "The crew was great."
Cons: "The seats are soooooo small and tight with the person next to us. The aisle was super tight. And we are average size people. It was uncomfortable."
Cons: "Everything, worst airline ever"
Pros: "The crew was actually nice."
Cons: "Boarding. Check in. Seats too small. Pay for water."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Pros: "Online tickets, check-in, security, boarding and flight were as expected and much better than two years ago. Comfort is low."
Cons: "Not company fault at all that the flight was very uncomfortable because of unbelievable noise from passengers . Adults were talking in full voice and screaming, lots of kids screaming and crying, pushing your chair in the back... I am flying very often and the first time the passengers behaved this way"
Pros: "Smooth ride; arrived early."
Cons: "Unfriendly employees. Baggage cost. Kayak, please make more effort to let your customers know that it is cheaper to pay for baggage when you book the flight. Thanks"
Pros: "We did not crash"
Cons: "Flight was late arriving. Flight was delayed at the gate due to unruly passengers Landing was aborted at low altitude Seat really sucked, very little padding and I had to sit on my jacket."
Pros: "Left on time. Easy boarding and smooth flight."
Cons: "Everything was perfect"
Pros: "Arrived alive"
Cons: "Prefer more travel glamour Water should be included"
Pros: "Boarded early and landed on-time."
Cons: "Extra charges galore. No drinks; not even water. $50 for 1 checked bag. Spend half an hour during flight trying to sell you their credit card. Sell you "security shortcut" during online check-in to get through TSA faster. Ticket agent says it is worthless and TSA agent says he has no idea what that is and you go through the regular checkpoint anyway"
Pros: "I always plan on carrying on EXACTLY the ONE size limit bag that is free, and no more. I buy a bag specifically within the maximum free size limit and fill it. This way the cheap fare is REAL. If you check a bag and/or carry the "bigger than the free size and you pay" carry on, then Spirit can equal or exceed the cost of other carriers .... so play the game and win! If you really need more stuff, mail yourself a package to your destination and consider Dollar Tree shopping at your destination ... ways to get more stuff for your destination without Spirit bag fees. Just change your travel routine and win big savings!!"
Cons: "Nothing to complain about ... I love the "fly only with free bag" challenge, purchase my own food in the airport which can be in a small store bag in addition to your free bag, bring my own entertainment and power (smart phone and battery) ... what's not to like about that? Friendly crew, squeezed in seats, and saving big bucks, plus arriving EARLY on my latest Spirit flights. Use Spirit for what it is -- a cheap way to fly by playing by their rules, including never buying a seat reservation (Spirit assigns you a free seat) and not buying early boarding or any other add-on -- just the "bare fare" and NOTHING MORE. Love it!"
Pros: "Check-in and boarding were smooth"
Cons: "The lack of personal items you can carry without paying. There are many airlines with similar fares and you are allowed more personal items. I hope I don't have to travel spirit in the future. Thanks"
Cons: "Seats did not lean back Bags cost"
Cons: "Pay carryon luggage"
Cons: "I was charged for my carry on, which sounds normal but it was my second leg of my trip on my way home. So I went to Bwi from Fort Lauderdale and was not charged anything but on the way home I was charged $55 to put my luggage in overhead and the flight was not full. Makes no sense. I will never fly with spirit again and will share with my friends to also tell them to never fly with a poor run company. And when I brought it up at Bwi supervisor I got attitude."
Cons: "Can't tell you about my flight, because spirit cancelled last minute and I spent 4 hours on phone getting a new flight that is currently delayed 4 hours. FML."
Pros: "The flights and flight crews were great."
Cons: "We were caught at the tail end of the pilot's labor dispute. We were highly frustrated that they knew on Friday what the pilots were doing and they didn't warn us. Our flight was only delayed and we reached our destination just a few hours late. However, there was considerable anxiety surrounding the possibility that we'd be cancelled and miss part of our vacation. FULL DISCLOSURE: Props to Spirit for sending us an unsolicited voucher for a free anywhere flight ticket. I went from saying I'd never fly again to I can't wait until my next trip. Nice comp, Spirit."
Cons: "Delays both ways due to crew shortages and maintenance issues, not weather. $50 for a carry on is insulting."
Pros: "The crew on both flights were really nice and the flights were on time."
Cons: "The baggage fees are astronomical, the seats are extremely uncomfortable, the baggage rules that you can only bring one small thing on the plane is ridiculous and every time you log on to their website to do something, the fees get higher even if it's 2 minutes later. It's kind of insane."
Cons: "Chair seemed to have metal bar running horizontally right beneath the upholstery across the small of my back"
Cons: "non-reclining seats, no water in bathroom, fee for drinking water, minimal leg room, rowdy/drunk passengers. I will never book Spirit again."
Pros: "Comfortable and clean airplane. Nice crew. I was prepared for the "no frills", no food and entertainment didn't bother me."
Cons: "The many plugs for passengers to purchase things or sign up for a credit card."
Pros: "Arrived 40 minutes early!"
Cons: "No complimentary sodas or in-flight entertainment, but this is to be expected from a budget airline."
Pros: "The boarding process was quick and efficient. The pilot was great."
Cons: "Extra charge for everything and I mean everything! I understand spirit is "unbundled" but paying $90 round trip for a small carry on + all the extra small charges I could have easily flown with a higher quality airline. The flights did not leave on time and the flight attendants, although polite did not give the same level of service as other airlines I fly with. And what is with the baby tray table? I almost laughed! I will not fly with spirit again...I'd rather stay home."
Pros: "It was the worst American airlines ever."
Cons: "They didn't provide water!!"
Pros: "Cheap fair"
Cons: "Cheap fair means they charge for everything. I was bumped off my flight and because of staff and their poor customer service I was in BWI for almost 4 hrs.. I was told I had to stay overnight because my flight leaves 9p next day. They gave me one night stay at hotel....which was 45 mins away because now I'm leaving from Ronald Reagan airport in DC. Check out from hotel was at 12p. Customer service said I need to come to airport and wait 9hrs for my flight. I asked to speak to manager (Deion Reid) but staff would not give me name.... they gave me travel voucher... I felt better because they gave me 3.... well I just tried to book flight and now they are saying its $29 off.... i call this airlines Lose Your Spirit. They destroy it everytime... not worth the cheap tickets.... cheap tickets=cheap service. HORRIBLE HORRIBLE HORRIBLE They did some how find an earlier flight so I did not have to wait 9hrs for flight in the airport But why did I need have an adult conversation with poor customer service rep who was adamant about me staying at airport oh and she told me she waited at airport and didn't complain (Tammy) Run!!!"
Cons: "Lured in with low fare only to find rate increase for carry on bag and seat preference. Ended up paying the same as a flight on American with less comfort"
Pros: "On time very organized."
Cons: "Complimentary soft drinks would be nice!"
Pros: "The leg room seating"
Cons: "That you have to pay for snacks water juice soda's"
Pros: "I received a phone call from Spirit representative John who left a message stating that my departure flight time has changed and to call back. Upon vsll back I spoke with s female (did not get her name) who told me there will be s two hour delay, flight leaves Baltimore at 9:24 pm. Also told me to go back to website to print nee boarding pass and there will not be a 2 nd charge for the seat. When I logged back in around 6:40pm, (extended my workday so I didn't wait around at the terminal), there were no changes to the original departure time for the flight. So, I called Spirit again, spoke with Todd - I'D#41987 who said, no - flight 443 leaves at 7:42pm! Hence, I requested s refund and cancelled. There was no way that I could get to the airport in time for the flight. I didne request a Saturday morning flight because at that point, I lost total faith that there wouldn't be issues on the return flight from Florida. I will never, NEVER again make any travel plans that include Spirit. All they are interested in is signing people up for the credit car offering bonus fly poinft??? Duh!"
Cons: "See above..."
Pros: "Unicorns and rainbows....."
Cons: "The fact that the plane was delayed by five hours with very little apologies and concern from the Spirit staff… Not to mention not even an offer of perhaps a food voucher or some kind of incentive in the name of apology .... This messed up my entire next day since instead of arriving at 9:30 PM we didn't land until almost 3 AM ... And that happens very very often with Spirit airline so they will not be seeing me anymore ..."
Cons: "Crowded, uncomfortable, horrible. Plane was the worst."
Pros: "There was nothing I liked about this flight."
Cons: "The flight was 5 hours delayed, apparently this happens a lot. They didn't offer any accommodations, they were extremely rude and when we finally got on the plane, the flight itself was terrible. They also tried to make me pay for my bag, even after the huge delay. Worst airline ever, pay the extra money and choose a safe airline!!!! In the end, spirit is actually more money and through experience everyone working through spirit has been nothing but RUDE!"
Cons: "The tickets were cheap and I should have known there was a catch. I wish I would have spent the extra money and flew with another airline. First of all, they charge $52 dollars to check a back and $55 to carry on your luggage. So I spent $110 dollars additional for my luggage alone. THEN, they charge you for non alcoholic beverages and water which are usually free on other airlines. Lastly, my flight back was delayed three hours due to "maintenance issues'. All the passengers I spoke to were "first time" flyers and I realized that's how they scam people into purchasing their tickets. Then once you fly one time, they nickel and dime you to death because Spirit Airline is horrible and they know you will more than likely NEVER fly with them again. If you've never flown with SPIRIT, don't waste your money or time. Pay the extra and fly any other airline. I plan on telling everyone I know to NEVER EVER fly Spirit and hopefully they will spread the word."
Pros: "The flight was ontime and the flight attendant s were friendly"
Cons: "The checking in process was an absolute joke. The staff was incredibly rude and unwilling to help. The fees for bags were insanely high."
Pros: "Spirit Airlines get you from point A to point B they are cheap but beware of the hidden fees and the ridiculous pricing for additional accommodations"
Cons: "Lack of communication from the flight agents, hidden fees, pricing does not mirror for what you pay, unfriendly staff, unprofessional. Did not communicate that our flight was going to be delayed and would get annoyed when customers would ask on the status. In result when almost missed our flight and had to pay an additional fee -which I am NOT happy about. Wish I could get come sort of credit or reimbursement for their lack of sevice and my inconvenience."
Pros: "Smooth ride"
Cons: "Long boarding"
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Pros: "Clever script for the safety prezo"
Cons: "Kayak, can you let first time Spirit flyers know that nothing is included with the ticket price but the seat and your book/handbag"
Pros: "Thank god it was a relatively short flight, and the passengers on board were friendly."
Cons: "All the additional fees, their website is glitchy and the customer service agents weren't very knowledgeable. I wouldn't fly them again unless I absolutely have to."
Pros: "I liked nothing."
Cons: "Spirit delayed the flight and cancelled late in the afternoon....luckily I was able to get a flight back through American Airlines for cheaper and no hidden $55 baggage fees....never riding Spirit ever again."
Pros: "They gave me a refund"
Cons: "Security line was unbearable, for spirit"
Pros: "Fly attendant very friendly"
Cons: "passengers did not follow airlines rules, for example they stand up when the sign of keep seat belt was on. They should not move around or stand up"
Pros: "The airplane was nice enough."
Cons: "The additional fees for boarding passes, water, no TV, no snacks, and not allowing you a medium carry-on bag/flight bag. And the $2.50 muffin was not worth it!"
Pros: "Boarding was smooth."
Cons: "The crew was slightly rude with their responses to people. One crew woman stood there giving a dirty look to a customer until they say down. You could also hear them talking about customers negatively while in the back of the plane. Also, spirit prides themselves on "low rates", yet they didn't tell you they charge $55 for a carry on when u go get your boarding passes....so for a round trip that adds $110 per person to the cost of their flight. Which in reality makes their tickets more expensive then some other companies. Needless to say I will not be flying with them again"
Pros: "Complete lack of communication, very uniformitive website with misleading prices on services. The attendants and counter staff were very helpful though."
Cons: "Seats were cramped, flight delayed 4 hours, no outlets on the plane, a ridiculous price for wifi and after contacting them to reprimand us because their delay made us miss our scheduled bus, they wouldn't do anything for us. Is this airline in the business of travel and providing a professional service or is it in the business to make a profit"