Over an hour wait to get my checked bag.—Can’t they do better than that?
Flight was full. Flight crew was chippy and acted like they didn't want to be there. Lady at the boarding gate was same way.
Very clean flight. The attendants were very helpful and patient!
Pros: "The crew was very kind and friendly at all times, very professional and approachable."
Cons: "The seats are not comfortable."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Crew was very nice and very competent."
Cons: "I'm trying to wrap my head around the # of flights that are delayed or cancelled, when I fly on Allegiant. Perhaps, I have just had bad luck. The flight was delayed a total of 5 times for a total delay of about 4 hours. The original scheduled flight was for 6:35 pm and we didn't actually leave the ground until almost 10:30. We kept getting pushed back. I am not certain if it was due to weather (in another area) or required flight crew rest, both of which I would understand. There was no reason posted that I saw. I have a 10 yo son who has Autism and should be in bed no later than 10 pm, preferably 9 pm. I appreciate all that Allegiant does for the military, and therefore, will continue to fly on your airline. I will NOT, however, take any more evening flights as most of the ones I've flown on have either been delayed or altogether cancelled. Again, I truly appreciate your recognition of retired and active duty military. 8/10 is a B and can be improved upon with more clarevoyance and keeping on-time flights."
Cons: "Great crew and smooth ride"
Cons: "Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks."
Cons: "Major delays, no communication from airline"
Cons: "It's a low cost, no frills flight option. But we left and landed on-time and that's what I wanted."
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "Boarding was quick and efficient. The aisle was nice and wide which makes walking to seats easier"
Cons: "Not the most comfortable seats"
Pros: "Half empty and on time"
Pros: "Arrived safely"
Cons: "Almost two hours late."
Cons: "Be on time"
Cons: "Seats were not comfortable"
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "Crew was very pleasant and professional"
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "Ticket prices are always the best. Even though The flight was delayed by 30 minutes we were only 15 minutes later into the terminal"
Cons: "The flight was delayed by 30 minutes but we were only 15 minutes later into the terminal"
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "Timing and ease of travel"
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "The price!"
Cons: "Flights in both directions were late."
Pros: "Made it home safely."
Cons: "Waited on tarmac 2.5 hrs. Then plane delayed 10 hours. Then waited on tarmac 2 more hours. Horrible first experience flying with Allegiant."
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Pros: "It was exceervice"
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Cons: "Ground crew at ticket very slow and inefficient. Two groups missed their flight because of it."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "No much"
Cons: "The flight was over 5 hours late. We were supposed to leave at 6:06 PM and didn't leave until about 11:10 PM. We were supposed to get into Asheville at about 8:00 PM, but finally arrived about 1:00 AM. I fly this route frequently and Allegiant has a terrible problem with on-time flights and communications with passengers waiting for their flights. I am not certain what the problem is, but it is a significant issue with them. Captain was "bubbly" and upbeat without properly managing the passengers' expectations. Bad public relations."
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "Flight attendant Lisa was great."
Pros: "It's like taking the public bus during rush hour. Organized chaos. But I guess you literally get what you pay for so, yeah. The crew was awesome though. No qualms there."
Cons: "Disorganized boarding. Even the extra room seats are cramped. Bathrooms are a step up from a porta potty. DO NOT SIT NEAR THEM unless you plan on holding your breath the while flight."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
Moving the gate across the airport and a 7 hour overnight delay made this awful
After being delayed from 1:42 departure to 5:15 I flew to Albany from Fort Lauderdale on Southwest airline. On time. An excellent experience.
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
Flight was delayed, but no information was provided
Liked thee timeliness Did not like that a passenger coughed the whole way Flight was smooth Staff was helpful I wish you at least gave out trays of water. That would help avoid dehydration
The seats were comfortable. They need to have a better system to board.
Flight was delayed on takeoff, was delayed landing, and took over 45 minutes for baggage claim to start
Delayed, super uncomfortable, nothing to entertain at the gate. Terrible
The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment.
Everything, the only good experience I had was at the counter when I checked the bag. There was barely any communication from frontier on why the plane was delayed, it kept pushing the time even when we were on The tarmac. Terrible experience
delay with no clear communication
Pros: "Fast easy boarding and direct non stop flight"
Cons: "Explain works and perks better."
Pros: "Inexpensive, direct flight. Very friendly flight crew."
Cons: "Works, Perks explanation. Misleading buy one covers all whennavtually buy one means everyone has to buy it"
Pros: "The cheap price of the flight."
Cons: "The flight attendant took my bag out of the overhead compartment and made me check it. It was the same bag I used flying to Florida and did not have any issues with it. She insisted it was too big. I told her it obviously fit just fine because she took it out easily and that it was regulation size and weight. I was not happy at all. I paid to sit up front and get on first to put my bag in the overhead compartment for a reason! I’ve used this bag several times with no issues. I spent an extra 35 minutes trying to get my bag and leave the airport that I didn’t have to spare. She had no regard for incredible inconvenience it caused me."
Cons: "Apparently, if you pay extra for carry on luggage and you have seats in rows two and three, you can’t use the overhead compartment, which then somewhat defeats the extra legroom you paid for when your carry on has to go under the seat ahead of you. And the flight attendant was rather rude in her insistence about where my luggage “couldn’t” go."
Pros: "The guy at the front desk was awesome. Friendly and very helpful."
Cons: "We were delayed for 2 hours with little to no notification or accommodation"
Pros: "An itenirary update ahead of time. We missed our flight."
Cons: "Send us an update the day before about upcoming flight."
Pros: "On time departure, early arrival. Lead crew member helped me find a trading card Frontier does with all their animal mascots I use for scrapbooking my trip. She took the extra time to find one in a kid snack pack and gave me whole thing! Made my day."
Cons: "Plane was a bit dirty from quick turnaround service. Crumbs on all my row, window smudged with who knows what. My Lysol wipe came in handy."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "nothing Frontier is the absolute worst !!!"
Cons: "Everything. Poor service, bad bagage handling. long wait lines. did not open baggage counter until very late. very poor attitude from employees."
Pros: "Off boarding was fine"
Cons: "So, Fort Lauderdale doesn’t have much Frontier service, so the desk is only manned about 90 minutes prior to boarding. No signs or indication of this means a lot of angry travelers standing inline for unknown amount of time. I’m sure the desk staff love everyone yelling at them. Dumb business model."
Cons: "Next time I will bring a seat cushion."
Pros: "easy boarding"
Cons: "Stewards where non-interacting disinteresting, bored or who knows what, Plane was nor full, sat a seat most of the trip. SOOOOO Cold all the ladies around me were wrapped up, including myself"
Cons: "Crew pretty lazy.. sat most of flight talking"
Pros: "Nothing in particular"
Cons: "Frontier has issues with maintaining schedules. Also, the aircraft are too basic."
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Pros: "It was an hour delayed"
Cons: "2 hour delay prior to takeofd"
Cons: "Frontier had 2 flights out of FLL all day. 1st scheduled to leave at 10am to Trenton. Our's to Cincy at 4. Trenton put passengers in and they sat on the tarmac back the APU was broke (essentially plane's starter). Then people finally were able to get off the plane. Meanwhile, our flight to Cincy couldn't leave because the airport wouldn't let us use a different gate! Apparently, Frontier wasn't paying what the City wanted so we sat there waiting for over 6 hours though our plane was at a different part of the airport waiting on is, we couldn't board and leave!!!"
Cons: "Late departure, late arrival, cramped seating, overcharged for checked bag"
Pros: "I didn't die."
Cons: "2 hour delay, and more delay boarding & taking off, zero food or drinks served for free, pretty unenthusiastic flight attendants."
Cons: "Spent over 5 hours waiting on runway"
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Flight departed on time, crew was friendly, landed 1/2 hour earlier than scheduled."
Cons: "That seats are a hidden fee."
Cons: "Upon boarding the plane one of the flight attendant asked me if i had a vest or identification for my service animal. Though I had verified on my boarding pass i had a service animal she continued to question me whether or not my dog was a service animal. I told her that the American Disability Act does not require me to show identification to anyone, that the only thing she is legally to ask is what type of service animal and what she is trained to do. Anybody can go on google and get a service animal vest and identification by many false companies without even presenting their dog to someone. She threatened to call the captain and i told her to go ahead. Instead she came back with what im guessing was a frontier handbook showing me that i was require to have a vest and id. I told her that that was not correct and she swore up and down that was federal law... a frontier handbook.. federal law. The american disibiliy act is federal. She humilated me in fromt if everyone in the back of the plane. I was si upset. I have hearing aids because of my hearing loss. My service animal is a hearing dog and i take her everywhere with me because she alerts me to things around me that i cannot hear. She is my doorbell, my ringtone, my alarm when i cant hear those things. She eventually let it go after humilating me and completly upsetting me. No one with a service animal should ever have to go through that, my 6 hour flight was the longest flight in my life. Was so uncomfortable being there after that run in with her. I had already checked her in as a service animal at the front gate whybshe felt the need to get in my face about it, i dont know! Trust me, i will be following up with this."
Pros: "My morning flight was cancelled in the middle of the night the night before. Ended up being up all night in the phone with frontier to rebook a new flight."
Cons: "Flight was cancelled with no explanation, no customer service help, and so far no word on a refund. Had to rent a car and drive 16 hours home since there were no other flights available for 2 days!"
Pros: "It was cheaper than the airline I typically select, but that clearly came at a price"
Cons: "Seats were horribly uncomfortable, seats did not decline, tray tables were the size of a mini-iPad. It took an hour to get our bags hat were checked. Clearly the higher end airlines are worth more money. Being crammed in a tiny cabin with 6 seats across is horribly unpleasant and isn't worth it. I'd rather pay the extra $200 to be on a real plane."
Cons: "I had never flown on Frontier before. I selected Frontier because it offered the least expensive flight. I did not know that to get a seat I had to pay a fee for each leg of the trip. I also was not aware I needed to pay $30 to check a bag. In addition, I was not aware one could not even get water on the plane without paying for it. To top it off, 2 of the three bathrooms on the plane were inoperable."
Pros: "I loved the flight attendants and their positive energy throughout the entire flight. It made up for anything that Frontier Airlines didn't have to offer. Would recommend flying with Frontier Airlines to anyone looking for exceptionally priced tickets."
Cons: "flight was canceled, so I was unable to take the flight and cannot comment"
Cons: "The seats are extremely uncomfortable"
Pros: "The crew was great"
Cons: "The seats could have been comfortable"
Cons: "Staff were incredibly rude - plane was very delayed - I missed my connection at Fort Lauderdale because my flight was so delayed, yet Spirit was only willing to put me on a flight several days later (without paying for my hotel) or give me a partial refund for only the flight from Fort Lauderdale to BWI (even though they flew me to Fort Lauderdale then basically left me there). I have to say again, their staff were incredibly rude, at every single point of my roundtrip from BWI to Panama; it makes sense that only rude people would be okay with working for such a terrible airline company. Spirit has nothing but hidden fees and tricks to scam you out of as much money as possible too. I will never fly with Spirit again"
Pros: "One of the flight attendants was very funny and had a great sense of humor"
Cons: "The seats were uncomfortable there really wasn't a tray table they charged two dollars for a cup of coffee and really there was a quarter of a tray table so even that you had to hold on to the cup so it wouldn't tip over really I know it is a discount airline but it is kind of rediculouse the corners that they have cut and go on cutting"
Pros: "New plane Good timing Friendly staff"
Cons: "I didn't make the flight but was still charged. Did y'all not get the memo that there was a storm?"
Pros: "Under DIRE circumstances the staff held it together! Good for them! Give them raises!"
Cons: "Gate changed 2x size of plane changed. I got an email that said the plane was delayed after I landed."
Pros: "The value is good if you can manage with a small carry on"
Cons: "The spirit plane was not delayed getting to FLL. The plane took too long to clean which delayed take off by 25 minutes. They did not make up any time in the air. 25 minutes late for arrival"
Pros: "See above"
Cons: "See above"
Cons: "On 6/30/17, Spirit Air cancelled my flight without so much as a phone call, text, or email until I arrived at the airport. Upon my arrival, I was told that the earliest that I could get to Florida was before Midnight on the next day. Seeing that I was in a wedding, that wasn't an option for me. At which point, I requested that the 2nd leg of the trip be cancelled and that I be refunded for the ticket that I purchased. As Spirit's unreliability left me no alternative. It's been 8 days since my initial request for a refund without so much as a confirmation or refund. I have waited the quoted "24-48 hours" (4) times and am no closer to a resolution than I was upon inception of this debacle. Rep #45858, and #42452 were wildly dismissive and seemed to do everything in their power to not resolve my issue. I will NEVER fly Spirit again...ever."
Pros: "totaly nothing to like here this company out to scam the costumer poor communication no costumer service"
Cons: "this company the way its oparating destin to go under matter of time for rest of the costumers to find out zero communication e mail we got say bring only your comformation number to air port try to check in i couldnt do it in the webbsite everyone lies with ticket sale to end i end up paying $224.00 for carry on flyght attended are arragant unfreindly not enough kiosk no order to board no channel to ask for costumer service sits are tight i use simular ryn air in europe half the price and free carry on no one tells you until you get to airport you will pay more than ticket for the carry on will never use this company will do it all in my power for no one to use this company how allowed to oparate in USA with out no costumer service axcess"
Cons: "Plane was delayed initially 1.5hrs because spirit did not book a pilot for flight. Then they called a pilot at 7pm for an 8:35pm flight, so he didn't have to arrive until a 10pm departure. Then while boarding our flight another flight arrived that needed to go to customs and go through out boarding area so they delayed the flight again to allow that. Overall, poor communication and terrible planning."
Cons: "My bag was lost. Hopefully it will be returned to me with all items intact."
Cons: "My flight was so delayed that I missed my train and the metro was closed. This flight ended up costing me more money that a more direct flight from a more legitimate company"
Pros: "Very quick and easy to board"
Cons: "Charges for every little thing. Customer service wasn't the best going to Florida. Extremely uncomfortable seats"
Pros: "Nothing because we missed this flight"
Cons: "Nothing. Our flight was delayed"
Pros: "that i made it home safe"
Cons: "assistance prior to boarding hidden fees flight comfort lack of updates about flight lack of itinerary due to what i was told was out of Spirits control flight adjustment fees"
Cons: "You pay for everything extra so a what seems like a cheap flight on Kayak becomes an expensive one. No wi-fi so you can't do any work. No TV so better bring entertainment. Their kiosks did not work. By fat the worst airline ai have travelled."
Pros: "The flight attendant from the Midwest was very warm and funny. I had a seat in the second row, which had a lot of legroom. The problem was that the woman in the seat in the first row was a NONSTOP talker. She seemed to have a mental illness of sorts. Abd I was secretly hoping the flight attendant would have encouraged her to speak more quietly."
Cons: "The flight attendant's nonchalance in the face of this passenger's nonstop very loud talking. Perhaps he might have asked her to pipe down a bit. The husband and wife sitting next to me were also shocked by her garrulousness. It was as if she had a manic diagnosis that was untreated. As a former psychiatric nurse she reminded me of many past patients of mine."
Pros: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "With all the hidden associated fees such as having to pay for all beverages and snacks, they charge you more than any other airlines for your checked luggage and the allotted weight limit of your luggage had to be 40lbs vs the 50lbs with other airlines. Additionally, they do not include the international taxes and fees when traveling internationally so you incurr that fee when leaving the country. By far the worst airline!!!!!"
Cons: "web site was a bit of a hassle"
Pros: "We arrived a few minutes early and the pilot joked about Spirit charging an early arrival fee. Someday they may actually do that!"
Cons: "Did not know at the time of booking that seats, baggage, water, etc. would all be extra. We ended up paying about the same as one of the normal airline would charge. I didn't like worrying about the weight of our checked bag. We were not able to purchase some of the things we would have liked to in the Islands because of this. In the future we will stick with one of the common carriers and fly worry free."
Cons: "Beware! This airline charges $55 for a CARRY-ON, each way. That essentially means that the ticket price is $110 more expensive than what is cited at purchase. Also, the check-in process was terrible."
Cons: "The guy sitting behind us had bronchitis and was coughing all over us and the flight attendants did nothing to help. It would have been nice if they offered him some water or a cough drop. I am still crossing my fingers that I don't get it."
Cons: "Our flight out of San Jose was delayed so we missed our connection from FLL to BWI."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "I knew what to expect as far as luggage pricing and snacks. I boarded close to last and there was enough room for my personal item in the overhead compartment. I spoke to the flight attendant about moving to another seat if it wasn't occupied. She was pleasant and arranged for me to move before take off."
Cons: "The only thing I didn't like was my seat didn't recline. Also, a group of about 20 spent the better part in the aisles moving from seat to seat, row to row. The flight attendant said something to them but they never really dispersed. The flight attendant then sat in her seat and read a book while the passengers continued to congregate in the exit row."
Cons: "I cannot believe Spirit charges $50.00 to check a carry on in addition to a checked bag. any other airline I would never pay for a carry on. I understand the airfare rates are low but they make it up in luggage fees. My checked in bag was overweight and I was charged another $55.00 on top of the $50.00 fee. I will never fly with Spirit because of this."
Pros: "Up beat personnel"
Cons: "Baggage fee fiasco that upsets everyone"
Cons: "When I made the reservation it wasn't clearly visible on any documents that there would be a $50 charge for luggage. I only found out about it when I checked in at the terminal to get my boarding pass. This information should be clearly stated and visible before someone purchases the ticket."
Cons: "The fact our flight was cancelled with no reason, none of the airline staff had any idea what to do with the passengers who needed new flights, we were sent to 3 different people before someone actually knew their job. Then we were given a voucher not for our bag to check which is an exorbitant hidden fee, but for us to book another flight on Spirit like that would EVER happen. The whole process was a joke and extremely time consuming."
Cons: "The employees were terrible, inflexible, uncouteous, and fake! I'm both Baltimore and Fort Lauderdale! It was my wife and mine birthday and it was the worst flight experience of my life. We will never fly with Spirit again. Maybe you guys want youre employees to have these characteristics, but if you dont, you should really review the employees and practices of your company. We were charged an additional 100 for a bag...on my birthday!!! Thx guys for being so bad that we can actuallybappreciate good airlines."
Cons: "My flight was delayed and caused me to have to travel from Baltimore to Washington DC at night."
Pros: "No frills flight. The flight and crew were great."
Cons: "Seats don't have a lot of cushion, so it gets uncomfortable after a while."
Pros: "I liked the crew"
Cons: "Hated the seats"
Pros: "That we got to our destination safely"
Cons: "I felt like spirit finds anyway to make a buck from the customer. I know it was a cheap flight but there was a fee for everything. Almost $40 for the bag but it could only weigh 40 lbs. that's nothing. Most airlines are 50lbs. Also the seat was so uncomfortable, it doesn't even recline. On the way to FL the stewardess lied to my mother in law to get her to sign up for the credit card. She told her there was no peak travel and the brochure in the seat was old. Was informed in flight back to Baltimore that was wrong. Blatant lie which is completely unacceptable. I will pay the extra money next time to fly with another airline."
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Pros: "Nothing really.. I guess that the tickets were cheap but then u had to pay everywhere else so..."
Cons: "Have to Pay for each baggage. Uncomfortable seating.."
Pros: "Nothing, absolutely nothing."
Cons: "Checkin-in, dropping-off, boarding all were terrible."
Cons: "The lines to check in and check baggage were the worst I have ever seen in an airport. The employees were screening our destinations to determine whom to wait on by the time of our flight. We were nervous about being on time and spoke to two different people whom insisted we were fine and to be patient. The really horrible part was that when we got up to be waited on we were informed that they had been calling our flight which was not true! And to boot, two different employees looked at our flight times and told us to hold. How disheartening. We made it to the flight with 2 minutes to spare, but we ran to the gate from security. Literally ran. I will not be flying Spirit again after the horrible experience we had. No amount of money savings is worth that."
Cons: "uncomfortable seats/no leg room/ no minimal sustenance offer gratis- water."
Pros: "Atención in flaying"
Cons: "The Walter inst's present"
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"