Excellent. Airline was very clean, staff was excellent, very professional. Economy seats were still large and comfortable. Meals were included and with good options. We were given a blanket and pillow as well as a comfort kit including an eye mask, ear plugs, and tooth brush. Would highly recommend.
Business Class is exceptional, from the lie flat seats to the wide range of food on board. Can’t wait for our next journey with Starlux!
Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.
Majority of the movie entertainment loaded in the aircraft were quite old.
Crew is very attentive. Another new airbus 350-900 plane. Very modern.
Passengers were confused and freaking out coz the flight information wasn’t showing on the board that was running with all the departing flights. B9 gate was still showing Cathay Pacific bound for HK 15:50 was on until 22:07. STARLUX staff cameater but didn’t let the passengers go in to pre departure area until 22:45 for the 23:30 boarding time
The aircraft is fairly new. The screen is big and it's great to enjoy movies on a long haul flight. However, the food quality , and drink and snack selections, have room for improvement.
Preboarding food selection is an excellent idea. On the other end I did know the choice. People in my area know the choice. It ends with I got my meal till most of them are half way to finish their meal.
Overall it’s good . However the food quality can be improved .
My luggage was forced open and broke the zipper. I received it in a huge STARLUX plastic bag. Unfortunately, I have a round trip ticket but might be my first and last with this airline
It was easy going check in was easy and pretty fast entertainment was up to date on movies and food was ok
This flight was even more crowded that Singapore to Taipei, an extra row of seats and an additional 4th seat in the middle made it extremely crowded. No leg room, no width for room. Terribly uncomfortable flight. The food was disgusting. We will never fly EVA Air again.
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
From checking at the airport to end of flights, attentive and caring personnel, comfortable seating, great food. I plan on using EVA again. Thank you, all.
It was a pleasure to fly with EVA airlines from Taipei to San Francisco.
I love EVA airline, but the KAYAK website for not in emergency, urgency and personal issues. For instance, on January 5/2026 with already booked the flight, I have a 15 hours of delay between airport when booked before as my choice. But if I want to go back home (U.S) early, then I have to contact the KAYAK office at I was in other country without phone service and nothing that EVA can do for me. Even I offered to pay more to change from another flight to go to the U.S early, not wasting at15 hours of delay, but EVA could not help me until I call KAYAK at an Island of nation. No office of KAYAK from any nation and times of difference in the world. However, everything and everyone is the best. Therefore, please KAYAK making much more easy for both the airline and passenger in some issues at the middle of nowhere in some country when no need to call KAYAK for some emergency, urgency, sick, etc or personal reference. Please, please, please no need to call KAYAK office for any changes of flights from urgency or private.
My seat arrangement was good with Eva Air. The toilet sanitary was good ( hand wash, face moist spraying, fresh air spray, hair moisturizer). But the Asian movie selection was not great at all.
Don’t preorder the diabetic meal if you don’t have to. Whoever creates those meals thinks everyone loves fish, and hates seasoning. In a world where we can find diabetic friendly candy and low card bread, it’s surprising that places are still serving flavorless gelatin and rice cakes. Boarding in Taipei was chaos. They tried to form a line but didn’t manage it. So once the gate was opened, the line didn’t matter and everyone just mobbed to the front.
Excess baggage fees are outrageous ($250 per bag). Flight crew and planes are nice.
Eva airlines has very goin service, despite being low cost. Meals and fin, not amazing, restrooms always clean and staff polite and helpful
Flight attendants. Food, entertainment and most of all, be on time.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
We are glad to have used China Airlines for our trip. Continue the good service! Thank you!
I love my Delta crew, they were so welcoming and helpful.
I absolutely loved my flight from Taipei to LAX. I was originally assigned to a different seat, however one of the stewardess noticed I was uncomfortable in my seat. She offered to move me to a more comfortable setting. Although she didn’t have to do what she did, I am more than grateful and thankful for her doing so. My longer flight felt much more comfortable, just by her taking notice. I really appreciate her.
They need to improve on how the plane lands cause it was not smooth at all.
Been flying with China Airline over years many times. Good experience with them, no issues.
China Airlines crews are very excellent doing their job. Very friendly and hardworking. I will always choose China Airlines over and over. Thank you all for making my flight comfortable. God bless to all the staff. :)
Most relaxing long distance flight I have been on. And I have flown on many.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
I was mid plane and they were already out of the main beef entree....ugh!
great experience. better than all other airlines flying this route.
Flight delayed first from bad weather, then after boarding there was a problem with the plane. We had to get off and onto another plane...connections were missed and the trip took an additional 10 hours!! Pre-paid seatting was not honored due ro last minute carrier changes. Most of the trip was on Japan Airline.
Vegetarian options should be included with every meal. Even just simple steamed vegetables and whole grains would capture a wide audience.
Cramped, hot and the plane was grubby. Also the plane was an hour late and it took an hour to get my luggage once I got to LAX.
Flight from Hong Kong to LAX was late, the plane was grubby, overcrowded and hot. I recently flew Starlux and that was a MUCH better experience.
Extensive delays, poor organization to board people, as it felt like chaos to get inside of the plane. No lines, everyone gathering together like a mayhem, very confusing. Passengers out of hand and rude, which is not the airlines fault. However, there should be rules, e.g., not letting one passenger take 2+ spots in the overhead bin.
The crew, pilots and flight attendants were all amazing. What could be better is reinforcing that seats cannot be reclined at departure and landing. I had a person seated in front of me who had her seat all the way inclined, including during take-off - after the crew asked her to seat upright. Cathay Pacific should reinforce this safety request and perhaps penalize those who don't follow it. I felt very unsafe with this person limiting my space and perhaps putting my life in danger in the "unlikely" case of an emergency.
The bed was alright in business class. Food variety and quality were not up to the mark compared to the business class airfare.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
Apart from a departure gate change, a good experience with professional, friendly staff.
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Great. Always great service and their pilots know how to land planes properly
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
