The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.
Got dinner and breakfast! They had mahjong game in entertainment system. Current movies. Loved the slippers, sleeping mask packet. Great experience for a long flight
The aircraft is fairly new. The screen is big and it's great to enjoy movies on a long haul flight. However, the food quality , and drink and snack selections, have room for improvement.
I need Starlux to respond to my complaint and issues for my flight.
The airplane so clean and they have a nice crew
Leg space is small. Need more room for long flight.
Amazing!!! It really is good! The seats do go back far to relax so if you don’t like the person to go back, just adjust and go back and everyone goes back to settle and be comfy. Enjoy few free drinks and the little amenities they provide.
The crew services, the flight, the updates and our experience was awesome. Thank you.
Very new plane with premium economy seats reclining to 45 degrees, more than most other competitors. Staff service was excellent and friendly.
Starlux has now won me over from all other airline for Asia. They are friendly and very serviced focus with us passengers.
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
My flight was amazing smooth and the attendants were so friendly and nice
Service in BKK was very good at answering our question about our canceled flight from Taipei to San Francisco. Did like the lead time about the canceled flight from Taipei to San Francisco and was not given the best options.
The flight attendants should be nicer, on my first flight I told them I’d prefer a veggie meal sometimes and then she began to lecture me about it, it was a late flight and I wanted an easy digestion meal so that I can sleep quickly. The meals were abit odd, breakfast on my last flight had eggs, oatmeal and fish, did not taste good at all, strange combination. The economy seats are very tight and crowded, not comfortable at all. Overall for the price I paid I thought I was going to get more.
For the price, it was better than other airlines; quality of food and service was very good.
Clean plane, friendly crew, mostly on-time departure. Negativo since there were no snacks offered. Cold drinks only was fine due to turbulence, but nothing to eat? Really?
Except for crying babies all was ok although the movie selection wasn't the best.
The flight from Taipei to LAX was the first time we encountered rudeness from the crew. From the gate agents to the in flight crew. We had received such wonderful service going to Bali and on our Bali to Taipei flight that it shocked us when the gate agent was rude and then the rudeness continued on the flight to LAX.
Poor food on board, but seats are too small and uncomfortable
1. The entrance to boarding gate G5 (which is at a lower level) is from the walkway (which is at the upper level). That entrance was locked and there was no place for hundreds of people to sit at the upper level, for a long time as the flight was 45 minutes late. 2. The choice of movies on board was extermely limited and poor. 3. The staff was unhelpful and faked politeness.
I absolutely loved my flight from Taipei to LAX. I was originally assigned to a different seat, however one of the stewardess noticed I was uncomfortable in my seat. She offered to move me to a more comfortable setting. Although she didn’t have to do what she did, I am more than grateful and thankful for her doing so. My longer flight felt much more comfortable, just by her taking notice. I really appreciate her.
Been flying with China Airline over years many times. Good experience with them, no issues.
The flight who provided services on my row had some not-nice attitude and not smiling at all.
My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience
Comfort was left wanting due to such a long flight, made the wife and I wish we could upgrade the seats to Business class or First Class, but did not have that option. Food was good but had very limited options and I have a dietary restriction which was difficult for the staff to accommodate since everything provided came with cheese on it. (Cheese could potentially kill me) Did not have an option to inform the staff until we were already in the air about the restriction and was not provided another option before flight departed.
3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections
Baggage made it successfully to destination despite short layover. Appreciate that.
Excellent staff made the boarding process fast and easy. Friendly crews on both flights from Saigon to Taipei and Taipei to Los Angeles. Will fly China Airlines again.
The plane was an older model and the entertainment was hard to enjoy on those small screens. I struggled to see clear anything I wanted to watch. The seats where a bit uncomfortable but for a 3 hours flight it was pretty ok. The rest of services were excellent. Highly recommend China Airlines to others.
The crew was pleasant and polite, but the flight was again delayed for about 30 minutes.
Food could be better it was okay. Entertainment seems dated it was something but in this day and age could be a lot better.
The aircraft was massive (A-380) and became crowded with 400+ passengers on board.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
Staff always with a smile and very helpful with my mom who has mobility issues.
The seats felt very small. We were supplied with pillows and blankets, which was nice. Lots of noise from the bathroom, plus exterior noise. Made it hard to hear the entertainment system, even using my own noise-cancelling headphones. The food was really bad. I generally request a vegetarian meal and one was supplied, but the pasta was cold and hard and there was nothing pleasant about it. Two meals were served on this flight; one was a repeat of the meal I had had on the flight immediately preceding this one, which was bad enough I didn't even try it. Drinks were very limited. All I wanted was water, and on a 10.5 hour flight, I was given 3 cups of about 3 ounces each.
The legroom in economy was better than other airlines. Since my legs are long, that means a lot. Also, the A380 from Los Angeles to Incheon gave passengers a smooth ride. Everything went smoothly from boarding to disembarkation in Incheon. I'd fly Asiana again!
The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.
Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.
Flight stewards were sometimes short when passengers made requests at the same time. The requests were simple but a smile & a remark of "I'll get to you soon" instead of a curt & passing "Wait a minute." Flying is not cheap & good manners should be a given when taking care of people cramped in seats for longer than ten hours. The food tasted great but doesn't look appetizing. The mid-meal break food or merienda were great in the last two flights I was on.
Flight attendants did very well, they were all friendly and very helpful .
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
Not so good, my business seat is not working properly
Flight left and arrived on time. Preloading area in Manila could use some help. Area needs to be bigger to at least seat the passengers while waiting. Crew is great nonstop to MNL is a game changer.
Flight was delayed and caused us to miss our connection. American Airlines did nothing to compensate us and they lost 2 out of 4 of our checked baggage. They have not returned inquiries into customer service and have not offered us compensation. Terrible.
