Excellent food. Lots of food, drinks. Comfortable plane.
Service is great.
Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on.
Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding.
The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels.
The flight was extremely late to leave and I almost missed my connecting flight in Osaka
The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels.
My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort.
left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)
no personalized entertainment system
I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.
The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!
Long but very pleasant flight
First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!
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