Two hours delay in the start.
old plane, tight and uncomfortable
newer plane, good staff
need better and more food options, more often
Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Comfort economy well worth the extra.
No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!
Very big delay!!!
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
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