Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew.
In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!
The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part.
Economy seat, no earphones, terrible food. This was a business class ticket.
did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra.
They charge $65 for checked baggage upon checkin with no advanced warning. Not cool.
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Comfort economy well worth the extra.
Two hours delay in the start.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
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