The flight went smoothly, once we began.
The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers
The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal
The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning.
It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight.
Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience.
Not a crowded flight so had an extra seat. That was really nice.
It was all fine.
Very good seats
Very few movies it the list
Airline personnel very helpful. Plane was clean.
Finding China Eastern in very large terminal. Almost no signs in English.
Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.
Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.
Food is too sweet ..no salt.
Old plane , a bit beat up
I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there.
Not a fully booked flight so more space. Also arrived early.
Food selection was limited and not as abundant as other air china flights.
crew were nice and attentive
Food was pretty bland Not very many films in english
My bags were lost!
It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again.
Everything- from customer service to comfort
Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed.
The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre.
Veggie food delicious
Crew services, boarding, on time
Food and seat can be better
My wife fell down at the departure hall of PVG and had a small cut on her face. We got immediate medical attention and coordinated assistence from the ground personel and air crews (CA1884, CA989). We are very grateful for the exceptional help.
The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.
The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.
My flight from Shanghai to Beijing was delayed more than 4 hours, which let to missing the connecting flight from Beijing to JFK. Then the nightmare started. It was after midnight when we arrived at Beijing airport. The staff offered no help with re-booking and hotels. I had to spend the night sitting on the cold floor, hungry and anxious till the ticket counter reopened in the morning. The morning staff were even worse than the night crew. They were extremely rude, unprofessional, they lied and insulted customers. Very disappointed with Air China. Will file an official complaint.
I requested a special meal which was very good. My flight was comfortable and on time.
I would have liked to be able to check in earlier. I arrived at the airport 4 hours ahead and was only able to check in 3 hours ahead.
Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone. The food was terrible and in a 13 hour flight we were offered no snacks between our two terrible lukewarm meals. The flight attendants were not very helpful or friendly. My boyfriend was having stomach issues and they wouldn’t let them sit in an empty seat next to the bathroom for a few hours. They also booked our tickets with only an hour to switch and had to be rushed through security.
|Avg. Flight Duration||13h 35m|
|Flights Arrive in||New York|
|Flights Depart from||Beijing Capital|
|Airlines||Hainan Airlines, China Eastern, Air China, EVA Air|
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