The crew was very nice.
The seats where VERY uncomfurtable
extra kind crew on board
stopover on Gran Canaria due to refuel - it cost me extra 30 GBP because of delay in Manchester
poor customer service. no assistance,
Grear overall experience
Long security lines at Orlando
This specific aircraft was really nice n spacious.legroom was perfect. Seat was enough big to sit in good position and thats the main reason i m giving four star just because of aircraft.
Two things i didnt like.i think there should be entertainment screen i front of every seat and themost important thing is mobile charging usb facility for every seat.
Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.
The crew was sick and one lady kept running to the bathroom?!? The plane was old...
Service was poor, flight attendants were rude.
Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options
Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all.
Flight attendants were attractive
On the way back sat on plane waiting for 2 hours due to mechanical issues, then 30-94th more hours eating as flight got cancelled. They charged me for bring my boulder pad back.
Friendly staff Good entertainment options USB at every seat
Food options very expensive
Surprised by very large bag fees, reservation was unclear about baggage allowance and charges.
Blankets and pillows at each seat
Only one drink service on a very long flight. very expensive food choices.
Not enough food options. Free Pretzels would even have been appreciated.
The food was excelent
I have to pay to pay a little more confort
Amesterdam airport employee was really rude
KLM crews look unhappy with their work. Everything they do is a favor not duty.
Nice seats, comfortable.
Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
They have one line of executive class after the kitchen and toilet, is very noisy.
Belfast City Airport (BHD) United Kingdom
New York John F Kennedy Intl (JFK) United States
|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Belfast City Airport|
|Airlines||Thomas Cook Airlines, British Airways, Icelandair, KLM|
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