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United Kingdom to New York John F Kennedy Intl Flight Information

Flights Arrive in New York John F Kennedy Intl
Flights Depart from United Kingdom
Flight Price $270
Airlines British Airways, Finnair, Virgin Atlantic, WOW air, Brussels Airlines, Icelandair, Delta, SWISS

Book cheap flights from United Kingdom to New York John F Kennedy Intl (round-trip)

Airports
Origin
Inverness
$270
only
$270
Manchester
$311
only
$311
London
$339
only
$339
$332
only
$332
Birmingham
$324
only
$324
Destination
New York
$270
only
$270
Tue, Nov 20
INV
Inverness
JFK
New York John F Kennedy Intl
32h 30m
Tue, Nov 27
JFK
New York John F Kennedy Intl
INV
Inverness
11h 15m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 30
INV
Inverness
JFK
New York John F Kennedy Intl
16h 15m
Fri, Feb 15
JFK
New York John F Kennedy Intl
INV
Inverness
10h 50m
Trip: 17 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,683 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
FCO
LHR
Excellent 9.0

had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)

LHR
INV
Mediocre 2.0

Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!

LHR
AGP
Okay 4.0

Plane was new and very comfortable. Smooth flight

Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport.

LHR
BCN
Mediocre 2.0

Nothing

Flight being changed three times and delayed multiple times. Not weather related. To top it off, the airline decides to leave my bag in the states because the flight was changed and I didn’t notify them; which of course is ignorant because they changed the flight and didn’t even notify me.

LHR
NCL
Okay 4.0

Having to pay for tea, coffee and water is outrageous Flight late.

Thu, Dec 6
MAN
Manchester
JFK
New York John F Kennedy Intl
27h 05m
Sun, Dec 9
JFK
New York John F Kennedy Intl
MAN
Manchester
34h 30m
Trip: 4 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 2 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ARN
BGO
Excellent 10.0

Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

MAN
JFK
Mediocre 3.0

There was no entertainment

LED
HEL
Excellent 10.0

I liked everything !

HEL
JFK
Good 6.0

it was on time

it was a poor food choice again.

ORD
HEL
Excellent 9.6

Unwashed pillow and blankets, stains on the pillow

Sun, Nov 4
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Sun, Nov 18
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 15 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 4 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
LHR
LAX
Excellent 9.3

Crew was amazing and we got fed so often. The movie choices were good.

I wish I could have ordered a drink (pay or otherwise) from the tv in front of me

LHR
JFK
Excellent 10.0

The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent.

Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved.

LAX
BNE
Excellent 8.6

Lots of leg room, even in economy.

Entertainment choices were a bit sparse.

SEA
LHR
Excellent 8.0

The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable.

The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky.

JFK
LHR
Mediocre 2.0

They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone

Thu, Oct 11
STN
London Stansted
JFK
New York John F Kennedy Intl
11h 05m
Sat, Oct 13
JFK
New York John F Kennedy Intl
STN
London Stansted
10h 35m
Trip: 3 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

SXF
KEF
Good 6.3

Seats are too small

SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

AMS
KEF
Good 6.0

The price

The delay

Fri, Feb 15
BHX
Birmingham
JFK
New York John F Kennedy Intl
12h 00m
Thu, Feb 21
JFK
New York John F Kennedy Intl
BHX
Birmingham
10h 55m
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,865 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
TLV
BRU
Good 7.0

Choice of food was very limited as they were missing the food in catalog.

BRU
TLV
Okay 4.8

25 min late too much announcements during night flight, especially about duty free items and prices...

JFK
BRU
Mediocre 2.0

Nothing

Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again.

ZAG
BRU
Good 6.0

So so

But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.

JFK
BRU
Good 6.6

Attentive helpful and cheerful staff: on time

Food

Tue, Dec 4
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Mon, Dec 10
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,788 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

KEF
PHL
Good 7.3

Food choices for long flight no salad boarding chaotic on kind flight should give free snacks such as pretzels baggage good

FRA
KEF
Excellent 9.0

the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

KEF
IAD
Good 7.2

the plane and crew

the chaos at KEV

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

Fri, Jan 18
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Fri, Jan 25
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 2 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
SLC
PDX
Excellent 9.6

Newer plane. Friendly crew. Landed safely and on time.

MAN
JFK
Excellent 9.0

Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I

Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class.

BNA
SLC
Excellent 9.6

Newer plane. Friendly crew. Landed safely and on time.

TXL
JFK
Excellent 9.6

The people were all really nice and helpful and fun. Food was great. Watched a fun movie.

Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came.

SLC
SAT
Okay 4.0

Nice plane and comfy seats

The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!

Sun, Mar 10
BHX
Birmingham
JFK
New York John F Kennedy Intl
23h 10m
Sun, Mar 17
JFK
New York John F Kennedy Intl
BHX
Birmingham
18h 45m
Trip: 7 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,125 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
BCN
ZRH
Excellent 9.3

Unexpected food/snacks that were provided.Good crew and the plane was on time.

Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight.

ATH
ZRH
Good 6.0

Nothing stood out

Nothing Stood out

ZRH
MAD
Excellent 9.0

The service

No entertainment

WAW
ZRH
Good 6.4

Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front

CDG
ZRH
Good 6.0

Spacious seats

Bag check process

Fri, Nov 9
MAN
Manchester
JFK
New York John F Kennedy Intl
34h 40m
Mon, Nov 12
JFK
New York John F Kennedy Intl
MAN
Manchester
18h 15m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Dec 2
MAN
Manchester
JFK
New York John F Kennedy Intl
27h 05m
Sun, Dec 9
JFK
New York John F Kennedy Intl
MAN
Manchester
34h 30m
Trip: 8 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 2 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

HEL
ORD
Excellent 8.6

The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

JFK
HEL
Excellent 8.0

Smooth flying

Choice of movies

HEL
JFK
Good 6.0

it was on time

it was a poor food choice again.

ARN
BGO
Excellent 10.0

Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

Wed, Mar 6
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Sun, Mar 10
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 5 days
9.6ExcellentShow reviews
Overall 9.6 Excellent
Based on 4 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.4
Entertainment
7.9
Food
7.7
LHR
IAD
Excellent 10.0

We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC.

There was nothing to dislike on this part of our trip with Virgin Atlantic.

IAD
LHR
Good 6.3

Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from.

The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip.

LAX
LHR
Excellent 9.3

Staff. Very couteous.polite. friendly.

Good.entertainment choices.

MEL
HKG
Excellent 8.3

We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly.

I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted

JFK
LHR
Excellent 10.0

The flight felt so short, service was amazing, food was good. Great overall experience.

Fri, Jan 11
BHX
Birmingham
JFK
New York John F Kennedy Intl
12h 40m
Thu, Jan 17
JFK
New York John F Kennedy Intl
BHX
Birmingham
11h 55m
Trip: 7 days
4.9OkayShow reviews
Overall 4.9 Okay
Based on 3 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
AUS
LHR
Okay 5.0

Crew was excellent. Left on time and arrived early

Plane was very old and incredibly hot. Uncomfortable all around. Plane was gross and falling apart. Barely able to sleep due to heat. Turbulent the ENTIRE flight.

SFO
LHR
Okay 5.0

Getting our bags through on a tight connection - great job Staff were helpful in finding a safe place for my bassoon.

inability to select seats without having to pay vast extra amounts of money is totally unacceptable. Ended up initially separated from my daughter and then on seats that did not recline. Flight left three hours late, nearly missed connection Next tine will fly Virgin. They look after their passengers!

BHX
JFK
Okay 4.3

The crew and boarding were both ok

Lack of information when diverted dumped on a bus and sent on almost a 5 hour journey with no one from American on board no compensation of any sort. The legroom is unacceptable Entertainment a joke (pardon the pun) - no individual screens

LHR
NCL
Okay 4.0

HHad to pay for even basic drinks No entertainment

LHR
AGP
Okay 4.0

Plane was new and very comfortable. Smooth flight

Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport.

Fri, Oct 5
STN
London Stansted
JFK
New York John F Kennedy Intl
11h 05m
Mon, Oct 8
JFK
New York John F Kennedy Intl
STN
London Stansted
10h 35m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

In flight staff was friendly.

$46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

SXF
KEF
Good 6.3

Seats are too small

Thu, Jan 17
MAN
Manchester
JFK
New York John F Kennedy Intl
34h 40m
Thu, Jan 24
JFK
New York John F Kennedy Intl
MAN
Manchester
18h 15m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 15
BHX
Birmingham
JFK
New York John F Kennedy Intl
12h 00m
Fri, Feb 22
JFK
New York John F Kennedy Intl
BHX
Birmingham
15h 45m
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,865 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
BRU
TLV
Okay 4.8

25 min late too much announcements during night flight, especially about duty free items and prices...

JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

BRU
TLV
Mediocre 3.0

On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

TLV
BRU
Good 7.0

Choice of food was very limited as they were missing the food in catalog.

BRU
FLR
Good 6.6

Helpful crew

No food except for purchase. Expected at least cup of coffee/crackers

Sat, Mar 16
MAN
Manchester
JFK
New York John F Kennedy Intl
28h 15m
Wed, Mar 20
JFK
New York John F Kennedy Intl
MAN
Manchester
12h 45m
Trip: 5 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,125 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
ORD
Okay 5.0

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

WAW
ZRH
Good 6.4

Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front

LAX
ZRH
Good 6.3

Steward Very pleasant, helpful and accomodating.

No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information.

JFK
ZRH
Good 7.6

Fast flight. Good service from luggage checking to landing.

Way too spicy beef chili. Confined space on airbus.

ZRH
FCO
Excellent 8.6

There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face.

Fri, Nov 2
MAN
Manchester
JFK
New York John F Kennedy Intl
7h 30m
Fri, Nov 9
JFK
New York John F Kennedy Intl
MAN
Manchester
6h 25m
Trip: 8 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 2 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
BDL
ATL
Good 7.3

Crew was friendly, flight ran on time.

Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!

MAN
JFK
Excellent 9.0

Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I

Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class.

NYC
CDG
Excellent 8.3

The food was good The crew was fantastic, friendly and accommodating Flight was on time

I was near the bathroom.. stank a bit

SLC
SAT
Okay 4.0

Nice plane and comfy seats

The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!

ANC
MSP
Okay 4.6

Cabin was too hot!!!!

Thu, Mar 21
MAN
Manchester
JFK
New York John F Kennedy Intl
27h 05m
Sun, Mar 31
JFK
New York John F Kennedy Intl
MAN
Manchester
12h 20m
Trip: 11 days
6.5GoodShow reviews
Overall 6.5 Good
Based on 2 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Excellent 8.0

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

ORD
HEL
Excellent 8.0

The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

There was no soap in the toilet...

ORD
HEL
Excellent 9.6

Unwashed pillow and blankets, stains on the pillow

ARN
BGO
Excellent 10.0

Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time.

ORD
HEL
Mediocre 2.0

Good airline teamed up with crappy American brings them down. Don't waste money!!

Sun, Dec 2
LGW
London Gatwick
JFK
New York John F Kennedy Intl
11h 30m
Sun, Dec 9
JFK
New York John F Kennedy Intl
LGW
London Gatwick
10h 20m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,788 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

FRA
KEF
Excellent 9.0

the crew , the flight was smooth, on time , easy to board

that after a flight to frankfurt and no problem wthj my luggage on board when we left frankfurt to go back to boston it was all of a sudden a problem with my onboard case , which was not handled very well , they were nice but i felt singled out and worried about my luggage being left behind , but it all went smooth after all

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

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