The flight was late, then the actions of United personnel in Newark caused me to miss my connection. I would have made the flight except they would not recheck my bag after customs, forcing me into an unmoving "customer service" line until it was too late to get to the gate. No one from United was apologetic, friendly, or helpful; all effort to find a new flight home was up to me. To top it off my baggage took a different flight to a different airport than me.
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