$337 Find Cheap Flights from United Kingdom to Newark Liberty Airport - Compare and Save

The preboarding and the gate organizing management was poor, unorganized and mismanaged. While standing in the business line I kept getting ignored and the personnel kept checking in others, right in front of me until I finally spoke up and pointed out their clear signs of ignoring me while patiently waiting to be checked in. Once checked in the gate the personnel kept chit-chatting and not managing which group is to board, being totally nonchalant, unorganized and behaving amateur-like . Very unprofessional and unlike the quality the Austrian Airlines brand otherwise provides. The crew on the plane are always fantastic and the best. What a shame the crew on the ground was so mediocre.

Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.

Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.

I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time

They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.

One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices

Landing was a little hard. Food was not great My prior review was for the flight to nyc too

We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .

Flight attendants were awful, very rude and inconsiderate for mothers with small infants traveling.

I liked that the air staff is very good, but the ground staff still has lots of areas of opportunity. They raise their voices over the passenger questions or requests for information.

The united employees at the gate treated me very rudely and called me nefarious

The crew was good, the WiFi was amazing, but the plane was meh. Uncomfortable first class, not enough room for baggage. My stuff ended up being behind my seat, so I had to sit on the plane for 20 minutes before I could get to it after landing.

United rejected my seat assignment that i selected when purchasing my seat 3 months in advance and therefore i ended up in the secondary business cabin in a middle pod. I had intentionally purchased my ticket early to secure a front end pod. I spoke to United via DTravel twice in the week leading up to my trip and they assurred me that they would fix my seat assignment and never did. The crew on board was pretty non-existent throughout the flight and seemed frustrated any time i went and found someone in the galley to ask for a snack or water. that was disappointing given the amount paid for the ticket. Overall, it was just fine and i arrived safely but i did send a complaint through the customer care portal.

My flight was cancelled and United Airlines could not rebook or help. My whole trip was then cancelled and I could not go to the funeral I needed to get to.

WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?

Excellent except for the 2 screaming kids who wouldn’t stop crying and screaming for the entire flight but what are you going to do? The flight was early- good experience

For both flights I requested a gluten free meal, they didn’t have one nor were there other options.

Cabin crew was very friendly, requests were satisfied promptly and cheerfully, and the cabin was reasonably clean when I boarded. The United lounges at Newark and Heathrow are always well-run and comfortable, especially Newark. I look forward to the new lounge that will be part of the rebuild of Terminal 2 at Heathrow.

I was lucky to sit in a seat with legroom in economy . The airplane felt like it was 100 years old, seats were very basic, barely reclined. Food was alright , staff was ok but not the friendliest. But all in all ok trip, perfectly on time

Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible

Great experience in Saga Premium. Food was tasty and felt fresh. Seat was comfortable (enough) - would have wanted a layflat seat.

The flight itself was excellent, but getting to the plane was literally an exercise in pain. My wife needs a wheelchair and can only stand/walk for short periods before having extreme pain. We had to take a bus to a loading platform and use a terrible elevator to get up to the plane. Meanwhile the rest of the bus were using the stairs. This meant the people who needed to sit down were stuck standing at the end of the line while everyone else boarded. My wife was in agony.

It was amazing. I sat in First Class as a Saga Premium member, and my service was top notch. It was wonderful. I only recently joined Saga Club since I do travel to Scandinavia often and enjoy flying through Reykjavik on Iceland Air versus other ways of travelling to Europe. This was my first trip sitting in first class, which I honestly wasn’t expecting!

The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.

Iceland airlines doesn't provide any meal on flight to and from New York, except water and soda. Airline over charge for checking in luggage. I'm really upset.

take snacks and food. purchase options in flight are not great

Good, but I feel there should be a separate boarding line for seniors

Good choices were awful. Crew was wonderful to me as I was disabled and they looked after me

If you are looking for the bare bones in an airline - this will do. The boarding process in Newark and Iceland was so disorganized, I thought there was some sort of emergency. No - this is what they do every time. After a full plane was ready to board in Newark, Icelandic Air insisted that everyone have a paper ticket in hand. Mass chaos ensued as dozens of passengers then had to line up in a different queue. On the 5-hour flight, two tiny glasses of water were dispensed. Yes - I could have ordered food, but not even a pretzel was given for free. In Iceland, a full plane of people waited over twenty minutes in a cattle shoot hallway while the plane was readied. Why were we lined up so early? Kids were screaming and some older adults could not stand for that length of time and also hold luggage. Flight was pleasant with the same two glasses of water -one in a tiny paper cup. Movie selection decent but headphones will cost you $5.00. What airline does that? Charge me five dollars more and give them out to passengers. Shame on you for being so cheap!

There is no food without paying $. Only soft drinks are included in your fare.

Absolutely horrible. We missed both of our connecting flights from Frankfort due to the new border control lines. Lufthansa had us running and walking around the airport trying to rebook. They were not prepared to offer us a hotel room for the night, but finally relented when I said I was done with Lufthansa, most were not so lucky. I also put put of the blame in Kayak. You need to update which connecting flights you are offering to allow for more time to deal with the mess that is border control in the EU.

Good communication via the app regarding the delayed departure. Uncomfortable seat for tall passengers. Could not straighten my legs.

That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye

Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.

Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal

Our screen kept turning off ...3 times...had to get crew attention to turn it on again

My flight was cancelled, but it was not Kayak's fault. Kayak did require me to pay for the ticket twice to two different venders who paid Lufthansa. Kayak/Lufthansa owes me for the first booking I made first was fraudulent on the part of the subcontracting ticket seller. There will be litigation over this issue under the current passenger protection laws.

Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.

Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.

Knowing that there was weather in other areas of the world, united airlines should have planned better than it did. The flight was 5 hours late. United has no regard for its customers

Not good because in this cancelled and then rebooked flight BA put me and my husband in both middle seats when we were originally seated together in original flight and i was in aisle. I hate sitting in the middle. BA food needs to be better. It was just ok. Thanks though to screw and everyone one for safe flight

I alrady responded to this request, and expllaned at length that this was the worst flying experience in my 77 years. I will NEVER fly BA again.

After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside

Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.

British Airways did a great job and the entire crew was punctual and polite; dignified and delightful!

Boarding is not controlled as groups called was not enforced

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!

The crew was very attentive and kept busy serving a variety of treats!

Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again

The crew were great. The comfort and food was terrible, worst I have experienced in recent times and I fly a lot. It was like a refrigerator in the back and even with 4 blankets could not get comfortable. Seats are very tight and with the electronic box under the aisle seats, there was no legroom. BA did a bait and switch on the price, lowballing the price and then requiring add ons, like paying for a checked bag. While common on domestic flights, I have never had to pay for the first bag flying intercontinentally. Also, no “choice “ of seating at check in. There was not a single other free option. I could pay to choose a seat in the same row. I have never had this happen either.usually, at check in, you have a choice (I.e. free) on other airlines of what is not occupied in your section. I will never never fly BA again. Too bad, since the crew were some of the best with the best attitudes I have experienced.