Find cheap flights from United Kingdom to Newark Liberty Airport

Pros: People were friendly. Flight was comfortable.
Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.

Pros: This is the way to fly long haul.
Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.

Pros: It was a great flight!
Cons: nothing, pretty much perfect!

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Cons: The seat was a little lumpy. More leg room would always be appreciated.

Cons: Food

Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.

Pros: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Cons: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.

Pros: Crew was nice
Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: Comfy, nice crew, attentive.
Cons: Nowt

Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.

Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.

Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about

Pros: I had one of the few empty seats next to me.
Cons: The food is awful. Not enough toilets.

Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.
Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.

Pros: Everything except the food
Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...

Pros: modern comfortable plane, in flight entertainment was good, service was outstanding.
Cons: food was meh at best, seats in economy are tight and there is no legroom

Cons: Missed connection to SFO

Pros: Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!
Cons: The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l.

Cons: Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?

Pros: We paid extra for exit row seats so we had good leg space
Cons: The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable.

Pros: The cabin crew were excellent!
Cons: I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet.

Pros: Service and food are good. Crew very friendly and tries to please everyone.
Cons: Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA.

Pros: Crew very friendly
Cons: Seats and legroom poor if you’re six feet tall

Pros: Friendly cabin crew, excellent food and drinks. Very happy with the service we received

Pros: Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite.
Cons: The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner.

Pros: Cool flight, mainly because it was empty. Good food
Cons: Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult

Cons: Too much food - not enough time to sleep in comfort!

Pros: Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own.
Cons: I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice.

Cons: Food was terrible

Pros: We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked.
Cons: We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy.

Cons: We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!

Pros: Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early
Cons: Could do with more legroom. Food not the greatest

Pros: I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!
Cons: Refund of the whole flight.

Pros: I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious.
Cons: The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!

Pros: Did not take the flight in the end
Cons: My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines

Pros: the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better...
Cons: Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position..

Pros: Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+.

Pros: Food was great, plenty of it also
Cons: I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat.

Pros: There are lots of relatively new movies to choose from.
Cons: The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash.

Pros: The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful.
Cons: A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives.

Pros: Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional .
Cons: The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all.

Cons: I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience.

Pros: The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much
Cons: Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)

Pros: Entertainment was okay, flight crew was nice
Cons: After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible.

Pros: As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience.
Cons: The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front.

Cons: Cold draft at all times.

Pros: Flight was on time .. Friendly crew. Good entertainment system
Cons: Seats uncomfortable and leg room very tight . Didn't sleep well.

Pros: Everything except the seating - far too cramped now
Cons: Seating! Seats getting ridiculously tight

Pros: No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it.
Cons: cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction

Pros: The particular flight attendant serving our area seemed rude.

Pros: Loved this flight, crew was amazing!

Cons: Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again

Pros: Didn’t like anything. Mediocre all round.
Cons: Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers.

Pros: Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over.
Cons: When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards.

Cons: On tome flight

Pros: Nothing at all, whole experience was incredibly stressful
Cons: The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude

Pros: Crew very helpful.
Cons: Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card.

Cons: The entertainment system broke down completely on the whole plane and the crew was sort of grumpy.

Cons: Boarding by rows would avoid people rushing to line up ahead of time.

Pros: Staff were ok, did all they could
Cons: Not enough information especially for people with connecting flights

Pros: Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!
Cons: No negatives.

Cons: There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid.

Pros: Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful.

Cons: Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional.

Pros: The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport
Cons: Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine.

Pros: Crew and service was amazing
Cons: No entertainment food Horrible

Pros: Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her.
Cons: The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help.

Pros: I like everything about Lufthansa in terms of quality and service
Cons: Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay.

Pros: Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided.
Cons: Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude.

Cons: Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it.

Cons: The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there .

Cons: Not entertainment at all

Pros: The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited.
Cons: Seats were a little uncomfortable but outside that not much I can fault the airline for.

Pros: The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate.
Cons: While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers.

Cons: I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!

Cons: It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport

Cons: Cancelled then delayed then had to stay in Frankfurt and was a day late

Pros: The environment was very nice. Relaxed and roomy

Pros: The crew were very helpful and friendly
Cons: The flight was delayed

Cons: Very very long walk plus train to baggage reclaim at Munich

Cons: Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars.

Pros: I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)
Cons: N/a

Pros: It’s nice that Lufthansa still gives food onboard
Cons: My Lufthansa flight left with 1hour delay

Pros: Smooth process. Regular updates.
Cons: Late departure.

Pros: Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure.
Cons: The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at.

Pros: Friendly helpful staff.
Cons: Delays.

Pros: I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good
Cons: Slim seats very uncomfortable and legroom too little

Pros: The food and drinks was very good.
Cons: The flight was late.

Pros: I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!
Cons: The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running

Pros: Free refreshments. Funny cabin crew!
Cons: There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you.

Pros: Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment.
Cons: Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-(

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund.

Cons: My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class.

Cons: Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before

Pros: In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate.
Cons: It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost.

Cons: Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back.

Cons: Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again.

Cons: It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen.

Cons: It cold be better if there is no flight delay which put in cause all our plans!...

Pros: Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional.
Cons: Company plays games with attractive low fares but extra charges for seating and luggage

Pros: on time, food
Cons: I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke.

Pros: The plane was comfortable the free drinks and food and crew were friendly.
Cons: Can't think of anything!

Pros: The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others.
Cons: I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!

Cons: I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping.

Pros: I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!
Cons: The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding.

Cons: The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me

Pros: Great lie flat seat. Nice FAs.
Cons: Food was not that great for intl C

Pros: In flight meal was one of the best I have ever had.
Cons: Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well.

Cons: 75 euros per bag on an international flight is robbery. I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag.

Pros: Friendliness of ground and cabin crew
Cons: 2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come

Pros: I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies.
Cons: I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse.

Cons: Though the weather was fine - no excuse - the 7 hours delay! the fact that instead of landing in Newark (my original reservation), we landed in JFK! VERY INCONVENIENT AND AN EXTRA EXPENSE! The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment (left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM!). I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service.

Pros: Clean
Cons: Could have had a vegetarian option for the sandwich.

Pros: Flight was great
Cons: Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket

Cons: Flight was late on way back. Also no food optipn for vegetarians

Cons: flight was delayed. ended up missing our flight from newark home.

Cons: The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket.

Cons: was delayed 2 hours

Cons: 1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience.

Pros: Allw

Cons: I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it.

Cons: I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!

Pros: Left on time, arrived early. Food and snacks were good. Very attentive crew.
Cons: Can't think of anything.

Pros: I like the flight per se and the crew attention
Cons: The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer

Pros: since it was an older plane maybe it had more leg room
Cons: poor quality video and sound for watching movies on long flight attendants were brusque and ignored most passengers(except the ones with special meals) we were on connecting flight with little time in between to grab water or snack - so we sat on this flight for over two hours before we got any refreshments. Some passengers got refills before we got one. Poor execution. we had to check two bags on connecting flight (which we didn't have to do before) and it cost us time and money. Also they lost the two bags - got several days after we got back from trip huge line at immigration - we waited almost two hours will not travel on TAP again

Pros: Good movie selection. Kind staff.
Cons: Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce.

Pros: Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options.
Cons: Plane was a little warm. Would have liked more information in English.

Pros: Not much
Cons: Long flight uncomfortable seats

Pros: Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient.
Cons: The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work.

Pros: So accommodating!! Top of the line!

Pros: Attendants were great throughout. Prompt takeoff. Food was good; drink service even better! Best movie selection I've seen on commercial planes. Seat was comfy. I enjoyed the flight very much and will always consider flying with TAP.

Pros: Center aisle seat was comfortable and pnethy of room for my carryon overhead and underseat.
Cons: I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational. (Thisnflight the screen was messed up...not something you want to look at for 8 hours. ) I couldn't eat half the food because the salad wasn't anything but cabbage and a tomato and the corn and meat dish was cold and weird. I don't know what the dessert was but I got it down. I think the sandwich I got before landing was pesto and mayonnaise but I'm not sure. I didn't get much of it down before gagging. I wish when booking a flight you were given the menu or you could choose early in the flight and then be served. I bet it would cut down on wasted food and money.

Pros: The crew is always professional and keeps you informed of what changes there are.

Pros: The seats were comfortable and already stocked with a pillow and blanket for all. we each had a personal screen stocked with movies, music, games and flight info. at no additional cost and that was great for passing the time during a long flight from Lisbon to NY. The crew was the best part, so pleasant and helpful and professional. We were instructed to close the shades and were allowed to sleep and woken up for the custom form and the great meal which had the option of soda or wine, etc. at no additional cost. The quality of the food was impressive and the salad even came with a packet of real Portuguese olive oil and vinegar. When appropriate we all had to open the shades and drinks were served again and later a small snack of a sandwich and a juice were given all in perfect timing.

Pros: The seats were very comfortable and there was a n extensive selection of great movies to choose from.
Cons: There were 2 screaming children in the row next to me. The parents did not handle themselves well. On the brightside, the crew did everything they could to help better the situation.

Cons: I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all.

Pros: Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat.
Cons: We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while.

Cons: We experienced a 6 hour delay in Lisbon because there was no fuel available - terrible planning causing us to spend hours on the runway.

Pros: Meal was good.
Cons: Service was poor, the seat was not comfortable.

Pros: The movie selection was good.
Cons: Food was pretty bad, the flight attendant was unfriendly, which is unlike any Portuguese we have met in our trip, maybe she was just having a bad day.

Pros: Efficient boarding. Very friendly crew. Coach seating comfortable and roomy.
Cons: Nothing

Cons: It wasn't at all the airline's fault, but this flight saw random searches at the gate of carry-on luggage + patdowns of selected passengers. I understand fully the imperatives for security, However it would be nice if there were some way to signal passengers that they might want to get to the gate early...... Fortunately I'd experienced it before (same flight out of Lisbon) and knew there was a good chance of a repeat....

Pros: Generally good and professional.
Cons: One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms.

Pros: Out of the 100+ flights I've been on in my life. TAP Portugal has been the worst and least professional.
Cons: My first flight from Madrid to Portugal was cancelled (at midnight) so I had to sleep in the terminal because the bus they provided to the hotel couldn't take all of us. Then my flight to New Jersey was delayed several hours making me miss my next flight to Denver (home) and I had to spend a 2nd night in the terminal. I never received and hotel/food/taxi vouchers. I will do everything to avoid flying with TAP Portugal ever again.

Pros: Nice flight, clean planes, decent amount of beverages/food provided, good TVs

Pros: USB ports to charge your phone, watched almost a whole season of HIMYM:) good dinner.

Pros: Empty middle seat so more room.

Pros: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag
Cons: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<

Pros: Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us.

Cons: Problems with the emergency lightning caused the flight to depart two hours late

Pros: Great plane B 787
Cons: Paid online for food and most choices gone Overpriced

Cons: Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!

Pros: The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight.
Cons: The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude

Pros: We got there without crashing.
Cons: Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent.

Pros: Got to Newark fast luggage was off plane very quickly
Cons: Older plane no body at gate to drive jetway gaving us sit out on tarmac

Cons: Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand.

Cons: Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air.

Pros: Friendly staff
Cons: No food selections available Better movie selections

Pros: N/A
Cons: Incredibly disorganized

Pros: Very good overall.
Cons: Entertainment selection poor and dated.

Cons: One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?

Pros: Entertainment system. Flight crew.
Cons: The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless.

Pros: For some reason the seats didn't seem as cramped as usual. There were no long delays.
Cons: We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time.

Pros: The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated.
Cons: The plane was old and cramped and entertainment system had issues. Movie choices were not that great.

Cons: a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??

Pros: Friendly staff n helpful. Good seats, movies available
Cons: You have to pay for everything even the headphones. The seat, the luggages n not even a small peanuts snack they give you. Flight are very expensive for you to pay all extra.

Pros: I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied.
Cons: Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers.

Pros: The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada.

Pros: at least we wereat a part of the wedding
Cons: first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey

Pros: Nothing special.
Cons: Not apply.

Cons: There was no wi-fi!!!

Cons: Never on time

Cons: Flight sat on the tarmac at both yyz and EWR without any communication re why or how long

Cons: The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable

Cons: Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived

Pros: air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer.
Cons: delay was long and I wasn't offered a switch to another flight. had to ask myself for it.

Pros: Hey feed you well and offer movies even it's just an hour long flight.

Pros: I got home, it was delayed but not badly
Cons: Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it

Pros: Tv options
Cons: I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off.

Cons: Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service.

Cons: They wouldn't seat us together

Pros: Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great.
Cons: Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant.

Pros: Everything was great I had a Blast

Pros: Overall everything was good, i liked the customer service of the crew. Boarding was on time. Everything went smooth. Overall I was very happy according to the price i paid for the Tickets. Customer, Tanmay Bhatt
Cons: Only thing that i would request is the screen of the Tv, If possible please make it good. Thank you.

Pros: The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ.

Pros: wonderful plane
Cons: NO WIFI!!!

Pros: Short flight, crew is friendly, and easy boarding process.
Cons: I find the Air Canada flights between Toronto and Newark are frequently delayed.

Cons: it was delayed for 1 hour

Cons: Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours.

Pros: Movies
Cons: Plane edges were rather dirty with lots of debris. A little gross.

Cons: * Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable.

Pros: Got on flight
Cons: Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage

Cons: The airport crew lacked professionalism & courtesy when relaying information on the flight being delayed. Bad attitude from airport crew & lack of communication with delayed flight.

Cons: The flight was delayed twice, and then when we boarded, were told that the flight would be delayed again . . . and then informed that the flight was canceled. The staff did not know what was happening, and kept us on the plane for almost 2 hours, before letting us off and telling us there were no hotels available. It was a nightmare experience transferring in Toronto. The crew did what they could, but they were largely kept in the dark too.

Pros: Efficient, vigilant and helpful crew

Cons: I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved.

Cons: Person next to me was talking across me

Pros: spaced out
Cons: there was no food alergy alternatives (Gluten Free)

Cons: No complaints

Pros: Everything was great!
Cons: I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!

Cons: Passengers were packed too tight. I had a woman put her but in my face while I was seated, and hit me in the head with her bag while she tried to get out of the way of another passenger.

Pros: Social distancing was enforced and I was able to have a whole row to myself on both flights.
Cons: Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight

Pros: Got me there
Cons: MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!

Pros: All my expectations were met
Cons: Everything was fine

Cons: Plane was full!

Pros: The service of the air hostess.
Cons: Definitely more space is better.

Pros: Nothing
Cons: Social distancing enforcement and education

Pros: The plane was amazing
Cons: Nothing

Pros: Got a row to Myself
Cons: No Masks really enforced

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.
Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Pros: On time
Cons: Food was poor

Pros: the flight was scheduled 1h30
Cons: the seat comfort

Cons: Going and coming back was delayed

Cons: See above

Cons: Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair.

Pros: Comfortable and efficient
Cons: No vegan food options left

Pros: Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)
Cons: Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you.

Cons: Couldn't connect to the onboard entertainment system through my laptop.

Pros: Service was very good, they were on time and considering the flight time food was good too.

Pros: The TV shows and movie collection is good.
Cons: Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year).

Pros: all smooth

Pros: Not a lot of positive to say
Cons: Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good.

Pros: No faults
Cons: Very pleasant flight

Pros: Relatively comfortable seat, decent entertainment and nice crew.
Cons: 50 minutes on the tarmac in Newark waiting for the gate.

Pros: On time
Cons: The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight.

Pros: Friendly staff, happy to help
Cons: Was all good

Pros: The cabin crew weren't charging people for alcohol on the flight
Cons: On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth.

Pros: Staff were very helpful especially with delayed flights etc
Cons: Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats

Cons: Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich

Pros: Economy seats had ok legroom.
Cons: Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline.

Cons: Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful

Pros: All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient.

Pros: Check-in at Heathrow T2 staff were excellent and very helpful.
Cons: Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!

Pros: very kind crew members and flight was an hour early.
Cons: The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful.

Pros: The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay.

Cons: I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again

Pros: Service,management, food

Cons: Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!

Cons: Let's first start off with the fact that my luggage was a few pounds over and it cost me $200. Yes read that again $200! My extra 5 pounds of luggage was $200... but if I wanted to bring a second bag up to 50lbs it would of been $100. This clearly is the stupidest thing ever. Then my flight was delayed by 45 mins. The staff were super rude... I asked if some of the food options were vegetarian and the workers like hysterically laughed in my face... well cheese omlets can be veggie or have meat. So I didn't understand why that was funny. Overall terrible experience, I will reconsider flying on United. It's not worth it.

Pros: They got my vegetarian food order right
Cons: Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen

Cons: The flight was full to capacity

Pros: Flight was 45 mins early! Cabin crew efficient and friendly
Cons: All the movies were the same as they were A month ago... and that selection was lousy. The little girl who sat behind me kicked my seat for 7 hours despite my askiing her the times to stop. Thank goodness it was a day flight.

Pros: Food was good. Staff were great. Headphones not the best.

Pros: Nothing!!! It was handled in a terrible way
Cons: The way they didn't care

Cons: Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless.

Pros: On time, friendly flight attendants, good service.