WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?
Excellent except for the 2 screaming kids who wouldn’t stop crying and screaming for the entire flight but what are you going to do? The flight was early- good experience
Terrible service - they don’t want to be there and bad food. Entertainment system in economy from the 2000s
Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
First time flying business class. Very comfortable for our long flight to Europe.
Sitting in coach even in the larger leg space is extremely uncomfortable and the staff pay no attention.
In general, flight attendants were not very welcoming. Because of delays in departure and luggage handling, we missed our connecting flight. Offered a later flight on standby but available seats were then taken by 4 or 5 airline crew so slept at airport and got home next day. I am a frequent traveler, and this experience was the worst.
The flight was excellent. The crew was great. The food offerings were very good.
Worst and most inattentive in-flight service I've ever had.
The 787 Dreamliner was probably the smoothest aircraft I have ever flown on. Made for a lovely trip
Terrible flight. 1. They’ve only one option for food. 2. Seats are very cramped and screens are tiny 3. No pillow or blanket provided on long haul flight
Too cramped up for the better seats I paid for.
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
my husband's monitor did not work. there was a visibly ill family in my husband's row.
Clearer signage at Lisbon Airport and more communication about delays
Didn't make announcements during boarding, flight attendant seemed annoyed when I asked for water. Too many hours between flights. Confusing check in at the Lisbon airport.
Delayed at the beginning and the end and almost missed our connection
It was a good experience overall. We were however delayed by over 3 hours due to a security issue with one of the passengers inadvertently leaving a power bank in a luggage she was using as carrying on but then had to be moved int check in due to spacing issues. The airline staff had requested that she checked her bags in, but should have reminded her about removing all hazardous material like her power bank. When she eventually remembered as we were on the plane, we had to turn back and go through security all over again. Hence delaying our takeoff. The incident could have been prevented if staff reminded these passengers to remove their power banks.
Great price for really nice seats and the plane and staff were great, only 5-10 minute delays!
Terrible flight attendant attitude. Average 3-star hotel employee has better hospitality skills. Business class seats are literally a joke. TAP executives should ride business class in other airlines to develop some rudimentary sense of what business class is.
When I tried to enter my identity details, your app told me information was missing but did not highlight the missing data. This was frustrating. Also, there was an unexplained delay of about 2 hours in taking off. This was also frustrating. Otherwise the experience was good.
The flight was delayed without any type of notice. After passing through the gate, people were lined up at the passages boarding bridge standing for about half hour with no clue when they can board after ‘boarding’. No explanation or indication of the new departure time. All you can do is standing up and waiting.
The tickets were economical but the catch was the exorbitant baggage fees. So sketchy!
Food was bland..... Boarding priority mess with being bussed to plane. Newark baggage took 45 minutes to hit the belt.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal
Our screen kept turning off ...3 times...had to get crew attention to turn it on again
My flight was cancelled, but it was not Kayak's fault. Kayak did require me to pay for the ticket twice to two different venders who paid Lufthansa. Kayak/Lufthansa owes me for the first booking I made first was fraudulent on the part of the subcontracting ticket seller. There will be litigation over this issue under the current passenger protection laws.
Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.
Wonderful staff. The boarding process can be improved a little better by adequate prior communication but all in all they did fine. However the boarding gate was quite unfreindly to elderly and who needs help with sevral stairs.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
This review is based on 2 things: 1. The lack of hygiene on the plane. 2. William - the head flight attendant. The lack of cleanliness on the plane upon arrival was appalling. Being given a sanitizing wipe upon boarding of the plane is shocking when you consider the cost of a business class flight. UA expects me to do their job and clean all the bread, food and debris left from previous guests. Does this sound normal to you. The seat, the food table and the sides were full of crumbs, chocolate and dirt. When I told the flight attendant they just gave me more wipes so I could clean it myself. Secondly, William the business cabin head flight attendant was so busy flirting with a couple in the front that his attention to the other guests was minimal. He continuously asked them if they were ok or if they needed anything and it didn’t matter if the rest of us needed anything. And if you are the lead attendant shouldn’t you be checking if the bathrooms in business class are clean and needing toilet paper. There were 2 bathrooms in business. Halfway through the flight the first bathroom was closed and the second bathroom was dirty and had no toilet paper one hour and a half before the flight landed. He needs additional training on prioritizing things. He should care less about flirting and more about his work
Crew was outstanding, helpful and friendly. Food is deteriorating. The snack at the end of the flight was not good, a greasy moosh of toast cheese snd other unidentifiable ingredients. Coming from Germany a pretzl with butter would have been better. Entertainment had a great selection.
