Our trip was Lisbon-Frankfurt- Bangalore. When we reached Lisbon Check in there was not anybody at the Lufthansa counter. There was one and a half-hour delay before the aircraft left Frankfurt. The less said about the food the better. I had an Eco Saver ticket. Does it mean that beggars cannot be choosers' type of attitude to passengers is the order of the day?
Flight was delayed, poor boarding, lack of information, food mediocre.
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Cons: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Pros: "The pilot pointed out the Alps as we flew over. It was an early flight most were sleeping and we would have missed it had he not mentioned it."
Cons: "Nothing all was good"
Pros: "nothing was good"
Cons: "Very rude and I think they are a group of racists."
Pros: "Crew was good overall"
Cons: "Food was overheated and bland in taste. No on board entertainement"
Cons: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."
Pros: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Cons: "Seat spaces are so small for long flights. London Helsinki on the back seat was a torture."
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Cons: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Pros: "The staff was amazing. Took care of the flight well."
Cons: "The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again."
Cons: "Luggage Fees out of Croatia despite my One World Status were a big surprise!"
Pros: "We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall."
Pros: "Really liked the flight staff.. great service and all very humorous. More room than on most flights and everything was on time"
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Cons: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Cons: "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Cons: "My bag is misplaced and no one has an answer"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
Cons: "no individual tv’s. The best was the food, noquis were excellent"
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Cons: "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
Pros: "WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR."
Cons: "GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES"
Cons: "The flight was delayed for approximately 3 hours for mechanical problems."
Pros: "Flight was on time"
Cons: "A 3 hr plus flight from St Maarten to Washington DC with nothing but stale pretzels!!"
Pros: "They changed my seat twice to accommodate mother's with children. Lost my window seat. Told me no more room for carry on bag. Was my only bag cause doesn't want to go to baggage claim. Cost me extra 45 mins claiming my bag."
Cons: "Not take away my carry on bag at gate (was not a size problem), don't change people's seats."
Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "Flight was in time and smooth. Crew was friendly and active in the cabin."
Cons: "Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area."
Pros: "Semi professional. Placed in a small space for over four hours and staff at counter did not seems to know the flight status most of the time."
Cons: "Pilots being on strike in Olso, did not know if we were Flying Into olso that day or not. Luckily we were only delayed four additional hours ."
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Cons: "United has further shrunk the seat width. This flight used the new 777 v4 arrangement. Will not be flying united long haul again anytime soon. Also this was an 8 hour flight. All food was for purchase."
Pros: "UP TO THE MARK I EXPECTED"
Cons: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Pros: "Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep"
Cons: "The choices of movies"
Pros: "It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late."
Cons: "We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off"
Pros: "Good seats"
Cons: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Pros: "Seat reclined far back"
Cons: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Pros: "Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us."
Cons: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Pros: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Cons: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Pros: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."