Daily cleaning, installation of cabin HEPA filters on flights from Belgium to Richmond
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The crew was really nice and very attentive."
Pros: "All is well"
Cons: "Everything is excellent"
Pros: "Flight is spacious"
Cons: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Food was good and crew"
Cons: "Old aircraft from Doha to Dhaka."
Pros: "Very attentive and efficient"
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Cons: "Qatar airline is one of the best ways to fly!"
Pros: "Crew and flight time"
Cons: "Entertaiment - pleasee TV"
Pros: "Crew was good! Food was good! Boarding was on time !"
Cons: "Economy comfort could be better."
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "Out flight was not crowded so after take off we could take up all three seats. That was cool for a little nap. Crew was good. Everything was good."
Cons: "Everything was good."
Pros: "Food was great."
Cons: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Pros: "Business class seats were comfortable."
Cons: "No WiFi, Poor list of shows"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "process quick and efficient"
Cons: "average seats"
Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"
Pros: "Great hospitality"
Cons: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Pros: "Excellent crew and plane. Not very crowded."
Pros: "The flight went well, from boarding to landing."
Cons: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Pros: "Staff worked fast to feed and water everyone."
Cons: "Screaming children; not the airliners fault"
Cons: "The website is not easy to navigate."
Pros: "Everything except food"
Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"
Pros: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Cons: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Pros: "Nice airlines"
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Very punctual departures and arrival schedules and compliance"
Cons: "Nothing to mention"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Pros: "Crew were wonderful, spacious legroom."
Cons: "Boarding was crazy."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Food serving took a while. And need improvements."
Pros: "Vegetarian food options"
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "Boarding and Seat comfort was good"
Cons: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "the best air line I've ever been"
Pros: "Food and entertainment"
Pros: "I will fly Qatar again"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Better entertainment selection"
Pros: "Great flight and food options."
Cons: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Pros: "Hydration station during the long flight. Leg room adequate."
Cons: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Cons: "Guy beside me was always sitting to his friends."
Pros: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Cons: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Cons: "Seats felt like Adirondack chairs..hard and no lower back support."
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Pros: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Pros: "Business class for great price but I’m tall and not much extra legroom"
Cons: "No entertainment on this flight"
Cons: "food could have been better especially "breakfast"."
Pros: "Crew was alright"
Cons: "Frankfurt Airport unfriendly and depressed as usual."
Pros: "service was very good,"
Pros: "Courteous and friendly staff - did enjoy my gluten free meal"
Cons: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Cons: "The food"
Cons: "They left my suitcase in Frankfurt with our car keys."
Cons: "Unable to make the flight due to connecting flight being cancelled."
Cons: "Me starting to get sick!"
Pros: "Everything was great and deserves excellent in all categories."
Cons: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pros: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Cons: "This flight was the second leg on my trip from New York to Munich. Many people on the flight from NY to Brussels were scheduled on this flight and that plane landed in time that this flight would only need to be delayed 10 minutes to allow for us to connect. However, they decided to leave all of us with a long unexpected layover in Brussels, costing many of us a day of what was supposed to be a short vacation for most."
Pros: "The crew was friendly, helpful and attentive. Excellent boarding procedure."
Cons: "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."
Pros: "I like that they doesn't take so much time for boarding"
Cons: "A cookie would be better than a Corny in short flight"
Cons: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pros: "That the plane brought me safely to San Diego"
Cons: "Paid entertainment on a 12 hour flight"
Cons: "Late departure"
Pros: "On time."
Pros: "Able to start viewing entertainment while waiting for boarding and after landing."
Pros: "Decent flight. Nice crew. Clean cabin."
Cons: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pros: "The crew was really nice and helpful"
Cons: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."
Pros: "USB at every seat"
Cons: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Cons: "Flight got canceled, everything was slow."
Pros: "Crew was helpful. Liked the ice cream bars"
Cons: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Cons: "The airplane was extremely cold and the flight staff was rude"
Pros: "The crew was very nice and provided snacks even though the flight was short"
Cons: "This flight was good!"
Pros: "The services, movie selection and food"
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Pros: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Cons: "Too much sugary bread as nourishment."
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Pros: "I like it , it was good"
Cons: "All was nice.Thanks. The Flight was good, only Some Turbulances , But is ok."
Pros: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Cons: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."
Pros: "That the flight left on time and arrived early. The flight attendant was very friendly but knew his job well, and went the extra mile to be sure we were all comfortable."
Cons: "That the plane seemed noisy (from the back row at least). That the flight attendant did not help me find my seat. After travelling almost 24 hours I was tired and was trying to find the seat using the boarding gate number. I figured out I should have been in 9 D by the end of the flight. Instead I sat in the last row because it was empty and there was not a seat 26A. I almost missed this flight because my boarding pass said 26A and really it was 27A. I did look at the board. I did not compare the board to the ticket, and the numbers were so close my tired brain thought they matched. When it was time to board I checked at gate 26A and she sent me around the construction. I told the guy there (27A) I was looking for 26A and he said to go around the construction. I told him they sent me to him and he insisted I go around the construction. I would have missed the plane if someone else had not come up just then and said he was going to Richmond. At that point I told the guy I was too, and he checked my ticket. Some of the problem was my tired brain and you cannot fix that. Perhaps when someone tells your employee that they have already been sent around the construction the employee should just check the ticket instead of trying to send them back."
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Cons: "They take my hand luggage in there are lost I don’t know what to do now"
Cons: "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Cons: "Didn’t fly"
Cons: "New York to Fresno Glight delayed 2 hours."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
Pros: "on-time, courteous flight staff"
Cons: "rerouted through Philadelphia."
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Cons: "First flight was cancelled and alternate flight was delayed. USB charging port didn’t work. Very disappointed."
Cons: "No longer free entries on board like before"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Pros: "Great service from flight attendants and smooth flight, take off and landing."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Cons: "I felt like cattle. Horrible for long haul flights."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "Roomy first class and very nice staff!"
Pros: "My flight was great! Pilot did an amazing smooth landing"
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "Same as above"
Pros: "Nice landing."
Cons: "Leg room"
Pros: "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
Cons: "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
Cons: "No wifi, no headsets to listen to tv"
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Cons: "4:00 pm Flight from Charlotte to Richmond was cancelled; Was unable to reconnect on another flight until 11:00 pm. Waited in airport for over 8 hours. No voucher for food or beverage while waiting. Nothing was even provided on plane not even water"
Cons: "Airline didn't take customs for an international flight into account when scheduling the flight. We had to wait over an hour for "customs" to attend to the arriving flight."
Pros: "The food"
Pros: "The boarding process was good. Departed on time and arrived on time."
Cons: "No social distancing of passengers on the plane yet there are empty rows of seats."
Pros: "I didn’t like a thing! I cancel that flight a month ago, you said your were going to pay me back but I haven’t receive my fund. I have been back in America for month. Everyday I call nobody pick the phone or I’ll be on hold for hours until I hangup"
Cons: "What you can do better answer the phone and give me my money back."
Pros: "Great Entertainment options and meals"
Cons: "A bit more space for legs and more courtesy from cabbin attendants"
Cons: "working bathroom and entertainment system"
Cons: "The food! And 21 yo to drink let 18yo drinks"
Cons: "Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen"
Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."
Pros: "Foot rests are nice"
Cons: "Mediocre food Excellent staff"
Pros: "They were OK"
Cons: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Pros: "Breakfast , comfort"
Cons: "Crew was not available, that caused a delay. Bags were not loaded, that caused another delay. Gate was not available upon arrival, that caused yet another delay."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "No TV Screens, everything needs to be purchased on board."
Pros: "Did was very good. Cattle call boarding."
Pros: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Cons: "I wished that some of the children would have left the window blinds down so we could sleep."
Cons: "No air conditioning... the plane was hot"
Cons: "Es united, no se puede esperar mucho de ellos. El snack para 5 horas son unos pretzels y el entretenimiento lo cobran. Lo único bueno es que aun con un aviso en la pantalla pude ver el final del partido de Champions, por el resto,.... compañía a evitar."
Cons: "no electricity outlets"
Cons: "The plane was very old. No outlet to plug electronics. Small screens for video"
Pros: "Good food, entertainment options, communication from pilot"
Cons: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Pros: "indulged by the service and plenty of food"
Pros: "Smooth and seamless travel, great seats and punctual departure and arrival."
Pros: "food service"
Cons: "bagage allowance"
Cons: "Kayak dropped the ball with the last leg connection.. or somebody did..."
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Pros: "The seats"
Cons: "That they lost my bags"
Cons: "Delayed of 5 hours without much information. Huge line to passport control By United which i have never seen before."
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "lots of good movie choices"
Cons: "touch screens didn't always work easily"
Cons: "Just before announcements to board, the gate agent advised the plane was being checked out / aircraft maintenance. The creeping delay commenced: 20 minutes, then 15 minutes more, then 30 minutes more, etc... with very little communication about when what going on. Finally, we were advised of a gate change and new aircraft. We landed 93 minutes late. Problems happen but keep customers informed!"
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Cons: "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
Pros: "On time"
Cons: "Comfort space"
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Pros: "Once the plane was good to go everything went smoothly."
Cons: "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."
Pros: "For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!"
Cons: "There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!"
Cons: "Wanted some snacks in between the meals."
Cons: "Delayed boarding at Munich airport"
Pros: "On time"
Cons: "Ran out of food choices and plane was dirty , entertainment center locked up and could not use it"
Pros: "there was one flight attendant who was annoying slow when he spoke over the intercom and paused for long breaks while still breathing into the mic. Very awkward. Everyone else was great though."
Pros: "Helpful crew when I told them that my right leg was causing me severe pain. I asked them to order a wheel chair for me when the plane landed They did so right away."
Cons: "The DVD player at my seat did not work. I was the last one to leave the plane, with the help of some crew members; but no wheelchair was waiting for me. A staff called but was told that no such an order was received and no one was then available to bring me a wheel chair. Later someone in the Cleaning crew made a couple of calls and finally ,10 to 15 minutes later, a wheelchair arrived."
Pros: "Flight crew was friendly"
Cons: "They changed our gate from one end of the terminal to another right at the time of boarding and made no announcements. We all found out by text or had to be told by other passengers."
Pros: "personal service"
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Cons: "People were not told where to get their transfer boarding passes until last minute. Security check of "random" passengers was overboard. I wasn't one of the passengers who had to undergo the extra security at the gate, but felt bad for those who did. Completely unnecessary.."
Cons: "A 1 hour delay in Brussels, combined with the complexity that is Dulles resulted our missing our connecting flight. The United employee who rebooked us for the late-night flight five hours later put my wife and me on separate rows, requiring a second wait in the lengthening lines to sort out. Avoid Dulles. Avoid United."
Airlines flying from Belgium to Richmond have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belgium to Richmond
Masks required on board, masks provided on flights from Belgium to Richmond
Social distancing seating
Middle seats unavailable to book on flights from Belgium to Richmond
Testing for antibodies, testing for symptoms for flights from Belgium to Richmond
Waiving of change fees. Search flexible flights from Belgium to Richmond