Pros: "Being upgraded was a GREAT surprise !"
Pros: "The snacks"
Cons: "There was one flight attendant who was very rude."
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Crew from GNV to ATL was very pleasant."
Cons: "On time departure to ensure that I was able to catch connecting flight instead of missing it and being placed stand by on the next available flight."
Pros: "It was all good glad the last leg of the trip was pleasant."
Cons: "Delayed, seat didn’t recline"
Pros: "When i asked for a window seat at the gate, i was provided one in the comfort zone. Very impressed and pleased. However, the remaining two segments were the opposite. Staff at the gate did not assist in any way for the remaining two flights."
Cons: "The flight from Bend to Seattle was delayed a couple times and caused us to arrive when our connecting flight was already boarding. Luckily we were able to make the main flight on the trip."
Cons: "WiFi didn’t work at all."
Pros: "Crews are very friendly"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "New plane, friendly crew."
Cons: "Departure time"
Cons: "Took forever to wait in line to board this relatively small plane."
Pros: "The male flight attendant giving the pre flight and pre landing spiels kept the passengers rapt with his droll humor. Kudos..."
Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Pros: "Very good check in and customs, etc at both airports especially RDU."
Cons: "Only fair to good in flight service."
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Had the whole Comfort section to myself!"
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "Flight attendants were excellent!"
Pros: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Cons: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Pros: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."
Cons: "Landing was frightening."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Pros: "Free lunch and free entertainment, who could ask for anything more."
Pros: "Friendly staff.."
Pros: "Very nice, comfortable plane, everything went smoothly in spite of our little airport being overrun with eclipse tourists."
Cons: "We paid extra to be able to pick our seat ahead of time but when we got there we were told that in the first leg of our trip the flight was oversold and therefore we didn't have seat assignments anymore. The delta folks blamed Kayak. We did get seat together, but not the ones I had previously chosen. Also there was no beverage service on this flight."
Pros: "Who could ask for more?"
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "The crew was nice. It was a pretty smooth flight."
Cons: "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."
There was no entertainment (the wifi was not working) and no food service - just cookies or pretzels. When we arrived in Boston the bridge to our plane was not working and it took some time to be able to deplane. When we got to Boston our bags were not there and the person who put in our claim for lost baggage said we would have our bags delivered in 24 hours and 72 hours later we still do not have them and no one from AA has contacted us with an update!
American Air lines sucks! The changed our conection times in Phoenix less then 20 minutes to catch next flight toMexico city. Shut the gate door in our faces! Rude rude. The AA customer service representative even told me "American airlines sucks" Never again
Some of the crew members were not very friendly. AA gave us seats that were not next to each other despite the fact that we were traveling with a one year old baby. The flight went well overall but these small things were not easy to navigate.
Cons: "No food or beverage service while in COVID mood. Pilates and flight crews were inconsistent with using masks. However overhead announcements by AA constantly stated that face mask were required and that the could prevent you from traveling with AA."
Cons: "Individual TVs, perhaps"
Cons: "The gate was occupied when we landed on schedule."
Pros: "Good seats, comfortable w headrest adjustable"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "We finally got here"
Cons: "Actually leave and arrive on time."
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "Extremely friendly and professional. Assets to your Airline."
Pros: "Overall is a good flight"
Cons: "More Space between seats would have been nice"
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Pros: "Good flight and crew"
Pros: "Absolutely nothing"
Cons: "The wifi signup process not seemless with Android."
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "Late taking off. Pretty much on time for arrival. The pilots made up an hour."
Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
Pros: "Convenient flight from DRO to Dallas."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Missed my connection because my flight was late. Then made to get on stand by. Not cool."
Cons: "Missed my connection because my flight was late. Then made to get on stand by. Not cool."
Pros: "Nice seats, good food, good service"
Pros: "Quick boarding and on time! Speedy and efficient"
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "Efficient flight."
Cons: "Our party of four All had separate seated, two kids, even though we checked in at the earliest possible moment our only seat change options would’ve cost $400 to sit together."
Pros: "Staff was very kind"
Cons: "The seats"
Cons: "I had to run to make it to my connection because the flight was an hour and a half late."
Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"
Cons: "Plane was delayed over an hour!"
Pros: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Cons: "No complaints."
Pros: "Boarding process"
Cons: "Delay, no food,"
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Cons: "Our flight out of Montgomery, AL was cancelled TWICE! We never made it to Charlotte to take this flight. AA was difficult to deal with in rebooking. My family ended up missing several events surrounding my niece's wedding and the individuals with whom I spoke didn't even seem to care."
Pros: "Got to my destination..."
Cons: "Seat was tiny. Felt crammed in there. I'm just 6ft tall, but couldn't even use the headrest...it was a back rest. No individual inflight entertainment on a 3 hour flight? I've had screens in front of me for hour long flights. Left 30 minutes late with no indication as to why. Just one of the most uncomfortable flights I've had in a long time."
Cons: "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."
Pros: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Cons: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Pros: "The boarding has become much clearer and efficient since the new system is deployed (instead of calling each level, you just see the boarding group no.)"
Cons: "The seat is cramped to its maximum. Leg room is no longer a thing. Entertainment system is lacking... sigh..."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Cons: "We were denied boarding to our flight because the gate agent said we were late to the podium. We were there 10 minutes prior to departure. The jetway was still full of passengers. There was no reason she did not let us on other than she wanted to punish us for being late to the podium. We missed our connecting flight and had to rent a car to get home. Corporate American Airline customer relations was awful to work with. They did not care."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "No room, small seats and no food"
Cons: "Paid $80 for more leg room seat and I didn't have any more room for my legs at all. Rip off."
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Pros: "Nothing, although the crews were not bad at all."
Cons: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"
Cons: "When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too."
Pros: "Crew was fine"
Cons: "My flight was delayed 2 hours"
Cons: "It was canceled. Minimal customer service"
Pros: "Didn't happen"
Cons: "Didn't hapen"
Pros: "The crew was nice"
Cons: "The flight left late and it was a very rough flight"
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Pros: "Attentive crew, communicative pilot, early arrival. Not bad."
Cons: "The usual. Not being packed in to the plane like cattle would be nice, and I believe they used to serve actual food before the big airlines formed their monopolies. At least this flight was on time."
Pros: "more space on this flight somehow? still cramped but not as bad as others."
Pros: "Everything was on time and all the staff were professional and friendly"
Pros: "The United stewardess was lovely"
Cons: "The women in the Redmond/Bend security were less than friendly and helpful. In fact she seemed intent on delaying us for no apparent reason."
Pros: "The entire experience"
Cons: "Food ok"
Pros: "I liked finally getting where I was trying to go."
Cons: "I didn’t like everything. We were approximately 4 hours late. And the flight crew was not very warm and considerate of the fact we were so delayed."
Pros: "We had some delays but, I got to where I needed to go."
Cons: "WHY IS BASIC ECONOMY THE DEFAULT TICKET OPTION AND WHY IS IT EVEN A THING? It’s insanely inconvenient and WAY too expensive for offering you absolutely nothing - no carry on, no food, no seat selection, literally nothing. I paid upwards of $800 to fly round trip to IOWA - I can’t think of the last time I spent so much money to be so uncomfortable and have ZERO ability to upgrade or alter my experience."
Cons: "Food was not tasty at all"
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Cons: "Free entertainment on the TVs would have been nice, but the United App Entertainment is good tool."
Pros: "Nice staff"
Cons: "Small uncomfortable seating and comfort in general. Terrible WiFi"
Cons: "Bathroom smelled terrible after multiple passengers made a BM! Should be cleaned and deodorant spray should be available. Had to use some body spray and cologne to neutralize the smell."
Cons: "Delayed departure and several gate changes"
Cons: "Pre flight plan dealing with frost,fueling was terrible"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "The United employee at baggage claim was quick to assist. She gave me a new bag to transfer all my belongings and a flight voucher for my damaged bathing suit."
Cons: "Flight was full to capacity"
Cons: "Spent 5 hours in the airport only to be cancelled at the last minute WITH NO OPTIONS to get home. They stranded us. Won't fly United EVER AGAIN."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "Rebooked me a nonstop flight to my destination!"
Cons: "Delays. O'Hare. United. Storms and air traffic control. Looking all across the board, it didn't look like anyone was leaving Chicago anytime soon."
Pros: "Customer service was very professional even after dealing with MANY delayed customers."
Cons: "First leg delayed as was the flight getting there. Had to rebook flying all night on 3 flights with 2 children. My daughter saw that second original flight out of San Francisco was also delayed. We went back to customer service and got back on our original flight arriving home later than planned but if we hadn't of noticed it we would gave been 4 hours later getting in and transferring from 3 planes. Blamed on sf construnction...why would you 's hedule a flight into an area that is under construction. Huge delays of all planes really made me wonder what the heck united is doing. No confidence!"
Pros: "Very nice flight attendant!"
Cons: "They must have changed my seat multiple times. Originally i was given the first seat. Then changed to 11d. However when i scanned my boarding pass the lady indicated i was in an exit row. 11d was of course occupied. So i moved from seat to seat in the exit row (8) until i finally got the only empty seat which was presumably mine."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "it was not overbooked, and had plenty of space"
Cons: "Wifi prices were a little expensive"
Pros: "Safe and sound! Good crew too. Both plusses"
Pros: "Everything two thumbs up for the flight, plenty of room"
Pros: "I was not pulled off the plane."
Pros: "Flight was wonderful!"
Cons: "My seat was changed as I was boarding to 10 rows back from my chosen seat and I was unable to find out why."
Cons: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Pros: "Our flights were on time."
Pros: "Nice staff"
Pros: "How empty the plane was so multiple seats for just myself. Also staff was great, very polite and helpful."
Cons: "It was a 15.5 hour flight, and food was served 14 hours apart! Could've served the second meal a bit earlier."
Pros: "Getting on and off was easy."
Cons: "Small plane bathroom sink water didn't work."
Pros: "Snacks were good. Flight attendants were friendly."
Cons: "Seats are very uncomfortable. Wifi doesn't work. EVER."
Pros: "I like how polite the staff were."
Cons: "There was literally one person who controlled the flight, from check in to guiding the taxiing plane. It was so bizarre"
Cons: "United is unorganized!!!"
Cons: "The food was horrible. Even legroom in economy plus was cramped."
Pros: "It was quiet."
Cons: "The stewardess needs to speak up. Had no idea she was talking. The tsa agents at the Redmond airport were horrible. I know what a pat down is and that was no damn pat down. They kept wanting to thoroughly check me like I was some kind criminal or something. I think it was because I'm Mexican and all the agents were white. Super annoying. The snack was stale. Just stick with peanuts."
Cons: "seats were very uncomfortable"
Cons: "The flight was delayed over an hour and a half. My girlfriend took the same flight the day before, and it was also delayed over an hour and a half. Once I can understand, twice in 2 days though?"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "Everytime I was about to board there always seemed to be a problem with the flight it didn't even miss. Having so many problems caused delays. When other people including myself had other connections to get to and made me run through airports and I actually missed a flight and instead of taking one direct flight to Puerto Rico I had to take two more flights."