Daily cleaning, installation of cabin HEPA filters on flights from Berlin Brandenburg to Chicago O'Hare Intl
|February||Best time to beat the crowds with an average 23% drop in price.|
|July||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$512||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,102 active cases of COVID-19 diagnosed in US and 0 deaths as of Feb 28 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 05m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($263) and British Airways ($349), and the lowest round-trip tickets have been found on Multiple Airlines ($372) and American Airlines ($392).
For Berlin to Chicago O'Hare Airport, Friday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Chicago O'Hare Airport back to Berlin, the best deals are generally found on Tuesday, with Wednesday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Berlin to Chicago O'Hare Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Chicago O'Hare Airport from Berlin is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Chicago O'Hare Airport with an airline and back to Berlin with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Chicago O'Hare Airport from Berlin up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "great everything!"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Cons: "Small plane, feels cramped"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Cons: "No sandwiches for sale just snack boxes"
Pros: "It was ok"
Cons: "Seat the family together"
Pros: "The crew and the comfort plus seat"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "Smooth on time flight"
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"
Pros: "I loved the flight attendants and the desk staff everyone was so friendly and made me want to travel delta again."
Cons: "Delta doesn’t offer military spouses free checked bags and I found this out at the airport. It was disheartening, but at least it’s Delta and not the airline that is supposed to represent America."
Pros: "On time/ early arrival!"
Cons: "Most bring on 2 large carry ons slowing down boarding an de- planeing."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "On time"
Cons: "Small aircraft"
Pros: "Staff, service, options"
Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"
Cons: "Break downs again... At least this time they found another plane."
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Cons: "The delta studio didn't work with Android 8"
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Cons: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Pros: "They hand out wine like it's candy"
Cons: "Also, they hand out wine like it's candy - be careful!"
Pros: "Got to the destination"
Pros: "Love Lufthansa"
Pros: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Cons: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Cons: "Space is limited even for a small built person. Too crowded considering long the travel time"
Cons: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."
Cons: "Did not get aboard"
Pros: "The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!"
Cons: "There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip."
Cons: "My seat was assigned to someone else and I paid for an upgrade but got a center seat with less legroom than what I paid for"
Cons: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Cons: "All flights cancelled. Stuck overnight."
Cons: "A lot to improve on the seat size for comfort."
Cons: "Again miserable muslim meal with only vegetables! Not enough room in the cabin for the personal bags that I had to put it under my feet for the whole trip ( +10 hrs ) having my legs stuck between the seat and the bags ."
Cons: "My luggage was not given to me at the same day of my arrival to Chicago and I am still waiting for it."
Pros: "Got off to a late start, should have been an omen."
Cons: "No complaints"
Cons: "An hour + delayed departure and arrival."
Cons: "No problems"
Pros: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Pros: "Plenty of legroom in main cabin"
Cons: "Video selection unreliable"
Pros: "Everything seemed to run smoothly."
Cons: "No issues this leg"
Pros: "While showing wear and tear, the business seats are great - comfortable with nice design"
Cons: "The automatic boarding system was slow"
Pros: "Just. O k regarding. foof"
Pros: "The after dinner cognac was nice."
Pros: "Always awesome"
Pros: "The movie options where not great."
Cons: "Movie options."
Cons: "Going through Chicago airport"
Pros: "The checkin was very helpful although also frstrated because they could not print the boarding pass."
Cons: "Had to wait till I got to the counter to get my boarding pass. They had to ov erride a certain part in order to print. As a result of this I was unable to sit with my party."
Pros: "Last year I flew Air France. Lufthansa is far superior!"
Cons: "No boarding advantages as a star alliance silver member."
Cons: "Didn't happen. Missed it and got re routed thru United."
Cons: "Broken chair would not stay reclined. TV screens need to be updated. The touch feature only works half the time. You have to keep tapping it. Temperature on the plane goes from freezing to hot. Very uncomfortable."
Cons: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Pros: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Cons: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
Pros: "It was on time."
Cons: "It was overbooked."
Pros: "Staff was amazing - so incredibly friendly and went the extra mile in every way they could."
Pros: "Nice plane, fast boarding, more room."
Cons: "Needs more lavatories"
Pros: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Cons: "The plane boarded late and arrived late so we almost missed our connection."
Pros: "On time"
Cons: "No Tetris game"
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Muslim food"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Cons: "Lost all our bags so couldn’t ski"
Cons: "Need more leg room!!! Larger meals needed."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Crew was awesome"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Cons: "Flight was cancelled."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Cons: "Bit cramped for space"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Cons: "Dutch sub titels would be nice."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Comfort economy well worth the extra."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "great choice of entertainment content, friendly crew"
Cons: "magazines very dog eared and some badly torn"
Pros: "Easy airport business"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "captain was great."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Mostly on time, better than other flights"
Cons: "Boarding was a disaster - Reykjavik needs some serious re-tooling."
Pros: "Basic airline."
Cons: "I am fliying international on a 6.5 hour flight. My minimum expectaiton is free wine, beer and two meals. Iceland Air provides none of that. I will definitely try to fly other airlines if I can."
Pros: "Crew was good."
Cons: "Boarding in Reykjavík was a mess. Biggest problem was that the flight was delayed over an hour, but the boarding times were only changed at the gate by ten minutes each time - and with no seating at that gate that meant everyone was standing around for over an hour."
Pros: "Entertainment was okay, arm rests lift up on all seats to get in and out easily."
Cons: "Boarding was horrible, took 30 minutes each time to get on and off the plane... waited in multiple queues at gate, at door, then in the jet bridge. Woke up to flight attendant grabbing my menu from my seat pocket, then shoving it back without warning even though my personal items were in there..."
Pros: "I slept through this flight. Everything was fine."
Cons: "Boarding at the airport was a nightmare. There were many other flights boarding at the same time and the lines were mixing together and everyone was confused."
Cons: "Quick and easy experience."
Cons: "I couldn’t make that flight since my flight from Paris was canceled. I hope I get refunded from the upgrade to business class I paid for."
Pros: "There was more legroom, seats were more comfortable, staff friendly"
Cons: "Better access to terminal, transfer from London plane to Chicago plane was cumbersome with lots of steps. We had a layover of an hour and a half or so and were required to stand in line to board next flight. My husband and I are older travelers and we look forward to having a few minutes to sit."
Cons: "Reykjavik airport is a nightmare."
Pros: "Decent selection of movies, more legroom than some carriers."
Cons: "Booked nonstop flights, Icelandair cancelled the flight and booked us with long layovers because our nonstop flight wasn’t filled. No compensation was given despite spending much more time and money than expected. Won’t fly with them again after this experience."
Pros: "Friendly staff and timely departure"
Pros: "Entertainment system with responsive touch screens, good sound and lots of choices. Flight on time. Professional crew."
Cons: "Limited food selection (all food cost extra) and food was mediocre. Boarding in Reykjavik was slow and not well organized. While the crew hands out small water bottles upon boarding, more water should be offered during a long flight."
Pros: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Cons: "The hostess we’re not friendly..."
Cons: "The connection times are just too short. An hour works fine when there are no delays, but we landed for our connecting flight 10 minutes before departure both times and had to run through the airport and customs."
Pros: "counter and crew are very nice"
Cons: "I missed my connecting flight that was 2.5 hours later. It cost me $700 extra to get home the next day."
Cons: "No updates on flight delays"
Pros: "The plane looked clean"
Cons: "Too warm Stewardess service almost nonexistent. No food for international flight. Food available for purchase. They serve the complimentary beverage after they are done with selling food"
Cons: "Had to fly to Boston instead of Chicago. Missed connecting flight in Boston."
Cons: "Left over an hour late. Missed an earlier bus, so very late to my destination. Every flight with your airline left the gate late. There wasn’t any air movement from above. Very warm. Very chaotic at the Iceland airport."
Pros: "Decent movie selection"
Cons: "Boarding was a disaster. We were late because icelandair had to put people on buses and shuttle them to the plane. But there weren't enough buses so we waited in the first bus for over half an hour until two more arrived in queue. We were all just standing there with no explanation. Then, they kept the plane extremely hot the whole flight. Very uncomfortable throughout. They clearly don't know what they are doing on icelandair."
Pros: "The movies offered were good."
Cons: "When you book a flight on Icelandair through Kayak, Kayak doesn’t tell you weather you’ve booked a ‘Economy light’ or an ‘Economy standard’ or ‘Economy premium’ ticket, it just says Economy. Icelandair offers a free checked bag for Economy standard and everything above, but not for light. We assumed we had standard because Kayak just said ‘Economy’ and found out later we had to pay for an expensive checked bag. Very disappointed in Kayak’s lack of communication and misrepresentation of the ticket we were booking."
Cons: "Bus gates in a driving rain are a negative."
Pros: "Seats were a little more comfortable than other airlines."
Cons: "Charges for food"
Pros: "Nothing that I can think of..."
Pros: "Icelandair is the best airline I have ever flown with."
Cons: "I liked everything!"
Cons: "flight was delayed an hour, another hour to get luggage... main problem, however, was that once i was at FRA airport, the added a $105 surcharge on my luggage because supposedly it was an "economy light" ticket that doesn't allow checked luggage. It wasn't on the way over and it doesn't say anywhere on the ticket. To make things worse, none of the people at the counter were actually Iceland Air employee, so noone was able or willing to tell me anything about this (quote from employee "everything I tell you will be used against me" not sure if she was flippant or scared) Anyway, watch out for them screwing you over where they can"
Pros: "same as above"
Cons: "same as above"
Cons: "The seats are so uncomfortable and small. The arm rest also doesn't go up when there was no one in the middle seat - which would have created more room."
Cons: "Same as above."
Pros: "The staff wss very friendly and efficient."
Pros: "Inflight entertainment was good with an OK selection of materials (Movies and TV shows)"
Cons: "Seats are way to close together, not leaving any leg room. The aisle seats have narrower than normal room under the seat in front. The middle seats have a large plastic piece under the seat, which takes away about half the height. Also the non-aisle arm rests do not lift up."
Pros: "Seats were fine, service was friendly and the entertainment system works well."
Cons: "Boarding is chaotic, making changes to tour ticket impossible, especially if you buy via a third party."
Pros: "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Cons: "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."
Pros: "Nice team"
Cons: "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"
Pros: "On time arrival, smooth flight, efficient service, good price."
Cons: "Seats lack sufficient padding in the back...second trip to Iceland, second back ache on the plane. And for a 5.5 hour flight, even a small snack or breakfast item would be appreciated. No food at all unless purchased separately isn't sustainable, even in this market, in my opinion. That and the seats just annoy people."
Pros: "The seats were very comfortable with plenty of leg room. The entertainment was awesome. They have a ton of movies and TV shows for free."
Pros: "The crew was nice and friendly"
Cons: "The flight from Iceland to Chicago was delayed 6 hours, and they kept changing the departure time every 1.5 and 2 hours, and they provided minimal information, and did not repeat this information much. It was disorganized"
Pros: "The seats had screens with movies/music/tv shows. The flight attendants were very nice."
Cons: "The boarding process was hectic and unorganized. Nobody got extra time if they needed it. From the gate we took a bus to the plane but just as we pulled up the crew was getting in. We sat on the bus for 30 minutes and nobody communicated what was going on. The flight was very choppy and a bit scary at times. There were no snacks. I was not impressed at all."
Pros: "The crew were kind, attentive, and pleasant. The leg room was appreciated"
Cons: "Not even a complimentary snack was offered during the 7 hour flight, let alone a glass of wine or beer. These used to come standard. The entertainment system was also of poor quality in that the audio connection was damaged."
Cons: "Check in at London Gatwick had a huge long snaking line that barely moved, as the gate agents apparently had two speeds: slow and stop. Took forever to inch forward, lucky I arrived almost three hours early, as check in and bag drop almost made me late for my plane. Transferred to another plane in Reykjavik, and had the WORST EXPERIENCE EVER in boarding. Airport is poorly marked, lucky it is small, because I finally figured out where to go. Huge crowd waiting to board, with NO gate agents or other Icelandair employees in sight. FINALLY the line started moving, but no announcement of boarding groups. Since I had an assigned seat I waited until the last in line to board. The first people in line must have sat in the plane for over an hour. The flight was delayed another hour because the luggage was not loaded. Horrible experience."
Pros: "Same as above"
Cons: "Boarding took an hour. We were 45 min late."
Pros: "The staff was very professional. The counter person in Hamburg kindly took the effort to move me to an exit row. (His plane diagram may have been incorrect though, because I ended up a row ahead of exit row, but I really appreciated the effort he made.)"
Cons: "Food/drink is extra, which is a little stingy for a six-hour flight. The seat space is about as minimal as I would care to get. I was unable to get my seat to go back, so I couldn't compensate for the seat in front of me being in the full recline position."
Cons: "our flight home was canceled without any email warning or any sort of message about it. We had to wait in the airport and call multiple people on our own to find out first, what was wrong, and two how to resolve the situation. It was not pleasant after waking up at 4AM to catch the flight in the first place."
Pros: "Sparkling water"
Cons: "No snacks"
Pros: "Expensive flight and no service. No food for an international flight. Flight itself was not smooth. Seats aren't comfortable."
Pros: "A little more room than standard economy long-haul flights. Entertainment available on all seatbacks. Very friendly flight crew."
Cons: "Wished for free wine but oh well. My seat back screen had to be reset but that was about it."
Pros: "Seemed like there was extra leg room, compared to our last flight on American, where my husband's legs were literally touching the seat in front of him when he sat down. I also appreciate when the headrests have those little wing things so it makes it easier to fall asleep in a chair by keeping your head in place. The blankets were cosy. The crew was super efficient. It's the fastest I have ever gotten my drinks on a plane. They also seemed to be very helpful to the family with small children ahead of us, and seemed to help the baby stop crying, which was nice."
Cons: "I wish I knew in advance that we would have had to pay for food so that I could have gotten some food (because in general I assume for transatlantic flights that there are meals included. The boarding process was a bit jumbled, although still pretty efficient, but I think that's because of the airport layout rather than a fault specifically of the airline."
Pros: "Enjoyed entertainment options"
Pros: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"
Cons: "Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first."
Pros: "Food was extremely good for economy & professional & experienced cabin crew."
Cons: "747 showing its age!"
Cons: "Great experience"
Cons: "We were delayed for an hour in London and then immigration and customs in Chicago were awful"
Pros: "Onboard staff were very friendly."
Cons: "Allow more room for taller passenger without extra cost"
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "Loved the 787. One flight attendant was just great. She made the difference on the flight! Didn't get her name but the trip was made better by her. Thank you!"
Pros: "I loved the seats that I got for the flight."
Cons: "The food was average."
Pros: "Once again BA 297 was more than an hour late departing because BA could not get bags and cargo loaded."
Cons: "See above. If BA cant get A380 loaded for on time departure, get more baggage handlers or use a different aircraft."
Cons: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."
Pros: "I liked that the flight crew was super nice and helpful"
Cons: "It was a bit crammed"
Cons: "The phone, ground and flight crew, though impeccably polite at every turn, passed me from phone to service desk to gate for answers to questions about itinerary changes and seating upgrade until I just gave up. I tried changing my return flight to leave from London- that is, simply dropping the Newcastle/London leg, but went back and forth several times between you and the airline- then simply gave up, instead travelling back to Newcastle to then fly back to London. I then tried to change my seating assignment and the desk agent was unable to give any information about the cost of an upgrade. I finally found out that upgrades are to the cabin, not the seat so just stayed with my middle seat in coach for the 8.5 hour flight. It was puzzling that these issues were so impossible to resolve."
Pros: "We left an hour late but were only 7 min late upon arrival."
Cons: "I have a major problem with the fact that we passengers boarded the plane on time, expecting to depart on schedule, only to be forced to sit in our seats for nearly 90 minutes prior to actually taking off. While I appreciate that the pilots can make up for most of that lost time, it doesn’t make up for the fact that I’ve had to SIT captive for extra time on top of the what is already a long flight."
Pros: "Crew were friendly and helpful. Mechanical problem delayed flight by an hour. Pilot and staff were helpful with updates. Kayak continue to have best prices that I can find."
Cons: "In economy, meal out was a dried out pasta (or chicken) and arrival meal was a choice of candy bar or cookies! Eat before boarding or bring your own. The plane is well maintained and clean but just very old. Seems the in-flight entertainment is no longer updated monthly. If you fly a lot of long haul, this can be disappointing."
Cons: "My main issue is that I wasn't adequately informed that it was a codeshare and that I could choose my seats ahead of time"
Cons: "British Airways would not let me board the original flight (even though I would only be in Istanbul to change planes), because I did not have a Turkish Visa. I may have lost my ticket payment as well."
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "Transfering at Heathrow is a stroke-inducing experience. Just getting from one terminal to another takes close to an hour. Add to that sadistic, bossy security personnel, incomprehensible flight announcements (in England!!) and trademark British incompetence -- Brexit can't come soon enough!"
Pros: "Crew was great, despite issues with our Tv issue, the challenging woman behind me."
Cons: "The TVs in our row went dead 2.5 hrs into the flight. I have a 2.5 year Old traveling with me, this was a challenge to maintain sanity for another 7 hours. Additionally the lunatic behind me didn’t know how to get out of her seat or eat or let her neighbor out when my seat was reclined. She also got up out of he seat during taxi causing the flight attendants to get up to address her."
Pros: "The staff helped me board and get better seating."
Cons: "There was only one meal through out. A few snacks here and there."
Cons: "I missed this connection and was routed through Dallas instead. I also missed that connection to El Paso."
Cons: "Should have more room on international overseas flights"
Pros: "Very good"
Pros: "The entertainment system & the food."
Cons: "The seating was a little tight and there was no lunch before arrival..."
Cons: "My baggage was lost. This is ridiculous."
Pros: "See above"
Cons: "See above"
Cons: "Ruse at check in"
Pros: "Relatively on-time give IT issue from prior day."
Cons: "Crew not as friendly. Kept getting bumped awake by flight attendant with rather wide hips and no apologies. Boarding process a mess. I had Ruby status but couldn't board with other having Ruby status because I was in economy?? Announcements at gate were poor, hard to hear and again, disorganized. We were slightly delayed."
Cons: "I don't know they farmed my flight out to another airline"
Cons: "Only was served water twice during the 8-hour flight. Also was not at the back of the plane and was still forced to eat the vegetarian meal because they ran out of other options."
Pros: "Nice staff, easy to board."
Cons: "did not have vegetarian food display of journey on 3d map a very very poor one - poor screen control, graphics , speed"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Pros: "NOTHING: we didn't make it to this flight"
Cons: "We didn't make this flight due to fog. Had it waited about 25 minutes before departing (and knowing there were at least 4 passengers on route that were delayed from Paris CDG) we would have made it"
Pros: "food and video entertainment"
Cons: "mysterious baggage problem that was not adequately explained by Captain. Staff were choatic in supposedly checking bags to passengers, but only in an erratic fashion. As a result flight was delayed by 2 hours."
Pros: "Staff all very pleasant."
Cons: "Forced to check carry-on bag at the gate at which point they apparently gave me a baggage claim ticket with someone else's name on it. Because of all the uncertainty when they decided to do this, it was not caught until the bags did not show up at my final destination. They were however very pleasant while incorrectly marking our bags."
Pros: "Flight crew professional appearance"
Cons: "unable to upgrade/purchase an economy comfort seat only 2 offers of water through out flight -- and one of those was 1/2 hour before landing"
Pros: "On time. Very friendly, helpful staff. Decent food"
Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."
Cons: "See above"
Pros: "Nice high tech tvs to watch movies and tv shows"
Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"
Pros: "That we did not fly British Airways."
Cons: "Very slow operations at the Heathrow airport."
Pros: "the food, the staff, the access to movies, etc"
Cons: "the fact that we had to wait at the gate for over an hour after we landed"
Pros: "Same as before. But I flew with Iberia."
Pros: "The boarding we good. Ontime."
Cons: "Sitting on the tarmac waiting for a gate for an hour. Food was not great."
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