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Scores according to KAYAK customer reviews
Pros: "Everything!!! Excellent service"
Cons: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Cons: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Pros: "The water bottles, pillow, and earbuds were on the seats."
Cons: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Cons: "Flight delayed, had to take 2 other flights to get to the final destination. Arrived at 9pm instead of 2pm."
Cons: "I paid for internet but it never worked"
Pros: "Wheel chair service excellent."
Cons: "No wet wipes on the food trays !"
Pros: "The boarding process worked well."
Cons: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Pros: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Cons: "I understand coach is coach, but it was a little tight for my height."
Pros: "Space between rows of seats was excellent"
Cons: "No options in menu. No free wine, beer and other spirits."
Pros: "tjis flight was on United Airlines. It was nice and simple"
Cons: "the landinf was ROUGH and The plane was very grimy"
Cons: "Food was of poor quality, one free soda on a 8.5 hr flight."
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "Great food, smooth trip"
Cons: "Could use bigger movie selection"
Pros: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Pros: "Much roomier than united"
Pros: "Was upgraded to business class"
Pros: "Too cramped"
Pros: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Cons: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Pros: "Entertainment system is very good - like 100 movies on demand even games available."
Cons: "Economy seats had little leg room; weren't offered a choice of entrees Make sure you call ahead if you need vegetarian meals."
Pros: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Cons: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Pros: "Polite crew, decent space allotment, decent food-well balanced meal. Entertainment was good, quite a few big name movies."
Cons: "I wasn't served my second meal/snack, for the second time on my experiences with SAS."
Pros: "The food is great, the flight attendants are great, and the flight is comfortable."
Cons: "There is little legroom unless you are in first class."
Pros: "I requested a gluten free meal and was happy with it."
Cons: "leg room was a bit tight"
Cons: "Food wasn't good , change for drinks"
Pros: "Comfortable seating in PLUS"
Cons: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Cons: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Cons: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."
Pros: "Most flight attendants were very friendly and accommodating. Bathrooms were cleaner than most other airlines. Flight was on time."
Cons: "One male attendant was not so friendly. Seemed to have an attitude that it was beneath him to have to serve us. Food could use some improvement. Thought we would have a choice between two entrees, but were served the chicken without any explanation."
Pros: "Good selection of movies on the entertainment center."
Cons: "Drinks were overpriced $9.00 for a small bottle of wine and $3.00 for a coke Their was no choice of meals. The only offering was chicken curry, which I don't care for."
Pros: "Everything was great! And it got better because of all the amenities we had because of the delay :)"
Pros: "Very clean and excellent service."
Pros: "The food was good and it was nice to have headphones, blanket and pillow provided."
Pros: "Boarding & deplaning in Copenhagen and Amsterdam was great - fast & efficient, if not a bit chaotic. Good mix of movies to choose from during the flight, and the in-flight internet was fast and stable."
Cons: "The crew on the Chicago/Copenhagen legs were rude and curt. Food was horrible. The dates on our entres indicated that the meal was packed 10 months prior! The snack cakes that came with the meal were sickly sweet. The salads on both legs had brown leaves."
Pros: "plane interior seemed new/clean. Big TVs and lots of movies in the SAS Plus / Prem economy seats."
Cons: "The cabin crew was pretty terrible...ranging from being generally disinterested to actually actively hostile towards passengers. No wonder SAS is in such dire straights. Would never choose to fly SAS again."
Pros: "Legroom in economy class was spectacular. Crew was great and the plane seemed to be new."
Pros: "The seats were comfortable and the head rest adjustable. also the recline angle seemed more than most airlines."
Pros: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"
Pros: "I made it to where i wanted to be, Seats were comfortable, there were movies and TV."
Cons: "The person behind me kept hitting the screen on my seat which caused my seat to move, nothing your company can do about that. Any thing else I did not like was outside SAS's control."
Cons: "Movie selections were a bit dated"
Pros: "I was switched to virgin air as a result."
Cons: "Customs in Chicago was extremely disorganized"
Pros: "Crew was very sweet."
Cons: "The entertainment was out of date so there were no on demand movies which is not okay for that long of a flight"
Cons: "Flight to sweden prior flight to Chicago to pick up more people,,,,. 2,5 our more in plane. Food was given to late. Crew was drinking alkohol...instate to take care of passanger.....and much more ....."
Cons: "Limited selection of movies and TV shows were a bit disappointing"
Pros: "Flight attendants are always very kind, boarding and disembarking quite efficient, enough water!"
Cons: "To train the flight attendant to do better."
Cons: "Have the plane on time"
Pros: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."
Cons: "They lost my checked bag"
Cons: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Pros: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Cons: "It will be nice to have inside of the seats a button which can start a massager"
Pros: "Good flight attendants"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "We made it there and the staff in Warsaw were very helpful."
Cons: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."
Pros: "The flight was fantastic! LOT is ROCK! Thanks much!"
Pros: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Cons: "No entertainment at all"
Pros: "I am an oriental origin and the food that was served was not appealing. But, it was ok."
Cons: "It did not have vegetable, almost none."
Pros: "Most of the crew was very pleasant and helpful. Food was decent, but much better on the return trip out of Poland. Thank YOU."
Cons: "The toilet lids need to be fixed so that they don't keep hitting you in the back. They do not stay up. Other passengers were talking about the same thing."
Pros: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Cons: "I was I could have stayed on vacation longer."
Pros: "The crew was nice and courteous. Many amenities to pass the time. Getting off the plane was quick and painless. Food was reasonable."
Cons: "The flight was delayed an hour, which is fine, but no information was given to why and we started boarding at the updated takeoff time. The process of getting zones lined up and on the plane was a mess. They didn't communicate clearly about zones so every passenger got up and in line, lines weren't directed well, and people kept getting chastized for not knowing what was going on. Once we boarded the plane, we sat for an hour with no reasoning why we waited. When you already have a 9 hour flight, less time stuck in your seat is best. It was hard to understand the pilot when he spoke in English to know why we had delays and any updates while on the plane."
Pros: "Plenty of leg space in economy."
Cons: "Flight was delayed half an hour"
Pros: "New aircraft was nice, clean, up to date"
Cons: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."
Cons: "Our return flight was with LOT Airlines, that is why we had to fly with them one more time! Never again! We boarded on time but then we waited for 30 minutes over the departure time, at the gate, inside the plane with no explanation. When finally the captain says 'boarding completed' aaand we wait another 30 minutes without explanation. Finally after one hour from our initial departure time we departed. In total 2 hours waiting in the plane, no water because it took the crew another hour to prepare to serve drinks! Flight was supposed to leave at 16:50, we got water around 19:00. Shame! Food is horrible, service is bad! We landed 2 hours later then we were supposed to. It seems that being late and not give explanations it's something that it's characteristic for polish airlines!"
Pros: "Staff were pleasant and attentive. Water was offered several additional times through the 9-hour flight, as well as the usual beverage cart. Good selection of movies"
Cons: "Very, very cramped seating. Extraordinary measures needed to even try to maneuver arms to try to eat. Food provided sustenance but no pleasure. Seriously, you should just serve pierogies and everyone would be happy. Desserts were actually quite tasty."
Cons: "Delayed one hour. This should not happen especially for an international flight"
Pros: "Absolutely nothing about checking in process. It was a nightmare."
Cons: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Cons: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Pros: "Boarding was very fast."
Cons: "Boarding started at least half an hour late."
Pros: "I took an international flight so we were on the new Dreamliner planes and they were very nice. The windows were huge and had a way of dimming so that it was dark in the plane without having to shut them completely. The seat spaces were fairly small but overall it was a very updated plane. I am a very picky eater but 3 of my 4 meals were delicious!! They mostly serve pasta with some sort of meat but I noticed that myself and I were licking our plates clean!"
Cons: "It was VERY obvious that the people that work for this company REALLY hate their jobs. When I checked in they were rude and threatened to take my computer because they told me I couldn't bring it into the US. When I got back home to customs they laughed and told me that that isn't true at all. In the flights the stewards and stewardess' never smiled, they hardly made eye contact and just seemed to absolutely hate life. At one point I was so hungry so I asked to purchase some pringles because that was something that advertised on the loud speaker. When I asked the flight attendant she made the biggest deal about it, laughed in my face and basically told me no. To be honest I am not sure if this sort of a attitude is something that is part of a different culture but I feel that if people are in the service industry that they should at least smile and respond with, "you're welcome" when someone says, "thank you". I will 100% not take this airline again due to the very rude people one board and horrible customer service."
Cons: "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."
Cons: "Flight late Seats uncomfortable"
Pros: "Flowers in the bathrooms."
Cons: "Unhelpful crew, bad food, no complimentary wine."
Cons: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Cons: "The worst crew I've ever seen"
Pros: "If we was boarding to fly, They change our sits to first class ,We was happily surprise . We have very good fly."
Pros: "Thought the food was airplane-great and the cabin was super clean. The windows had a nice blue-polarized dimming feature."
Cons: "Entertainment was mediocre. Onboard announcements seemed overly frequent and used maybe twice as many words as needed — multiply that by each announcement repeated in two to three languages, and it made for a tedious process compared with other international flights/airlines. Fewer free snacks on offer compared with other international flights/airlines as well."
Pros: "That it landed safely."
Cons: "Too many kids and parents that think other passengers must put up with their kids. The "new system" spilt up my wife and I and we sat in different rows. Nobody seemed to be able to fix it and told us we could have booked our seat 24 hrs in advance online but the 24hr advanced option had 0 available seats. Why is it acceptable for any company to think that, when booking two or more people under one reference/ booking number, its ok to split up the people on that booking...? Would a car rental place give me two cars because they wouldn't want my wife and I to be in the same car??? When I explained my frustration, They all agreed with me, that they would be just as frustrated but nobody could do anything about it. A lady next to me (again, not my wife as she was in a different row) ordered a special meal that was not filled for her. She ate two rolls and the flight crew was not prepared for a mistake someone made with the prearranged food order. It is not a waste of money to have an extra few meals on the plane to accommodate "emergency" issues like someone forgetting to read their "to do" list with special needs. LOT Polish Airlines had become a disappointment for many passengers. Not my first flight with them and seems that they get worse every time I'm in one of their airplanes. Probably will look for other airline options when traveling to Poland in the future."
Pros: "Crew helpful and nice. Plane clean."
Cons: "Flight late. No information given as to when it would leave, etc. Food poor. TV flight monitors didn't work Took one hour to get luggage at O' Hare English language speakers couldn't be understood"
Pros: "New plane"
Pros: "New plane"
Cons: "Was asked to do random security screening at gate which delayed my boarding behind other passengers who I should have boarded before. This was the second time I was screened in Warsaw in the last two months. I believe this is due to racial profiling."
Pros: "Bardzo lubie ten samolot prowadzony przez polskich pilotow tak sie fajnie leci normalnie super aby bylo tak dalej zawsze bede latal z wami Marek pozdrawiam zArizony"
Pros: "The crew was polite and friendly. They refilled my water bottle."
Cons: "The temperature was way too hot at times (economy class), and I don't get hot easily. One bathroom ran out of toilet paper. The entertainment system stopped working about 45 minutes prior to landing, and no effort was made to restore it, nor communication about what had happened and that it wouldn't be restored. No information was given about the meal choices via speakers, so I did not have time to consider the best option. No information was given about whether there would be a second meal or just a snack (e.g. 6 pretzels), so I had just eaten a carry-on snack when they brought the second meal. The pilot information speaker volume was set to be at maximum. Since even the lowest headset volume was too loud for my ears, it hurt and gave me a fright when my movie got interrupted so loudly."
Pros: "I liked their 787 Dreamliner and their excellent service. The pilot did an excellent landing."
Cons: "No complaints"
Pros: "-Quick and efficient boarding -Relatively comfortable seating -The crew was nice -Great lighting -Relatively quiet plane"
Cons: "-The entertainment device was too loud, even at the lowest volume setting; and I couldn't adjust the volume for the crew/pilot announcements, so when I was watching something and it switched to an announcement it would play at the loudest setting and hurt my ears. -The movie selection was terrible and it would be nice if there were more tv show selections. -The food wasn't very good (but what can you expect with airplane food...)"
Pros: "Service and entertainment"
Cons: "The flight was late and I missed my next one because of it"
Pros: "Lufthansa was nice (great service and friendly people) (the airline we actually took home)"
Cons: "I did not like that I couldn't get on the plane because we were still in Prague when it left"
Cons: "Huge line to get through security at Terminal 5 at O'Hare. One complain about the Boeing Dreamliner (not really Lot's fault): the new light sensitive windows can't be shut and can't fully block the light. When flying with the sun directly pointing on the windows some light still goes through and it's harder to fall asleep, plus it gets fairly hot"
Cons: "I put two and two together when I had a stomach ache after the flight returning home. I had a stomach ache 30 minutes after eating LOT's dinner, and it jogged my memory that on the flight going, two months prior, the SAME thing happened."
Cons: "Almost 900$ for a ticket and no vine,no beer, no nothing.....maybe it's to cheap. ..."
Pros: "over all good ."
Pros: "This was a flight that my grandma took and she was very happy with LOT. We ordered a wheelchair for her, and she couldn't stop talking how awesome that service was. She said great things about the food."
Cons: "She said the seat pitch was a bit low, but typical of other carriers."
Pros: "I thought the plane was comfortable. The LOT crew worked hard the entire trip. They really were wonderful and helpful."
Pros: "Everything l"
Pros: "Great price."
Cons: "Cramped seats."
Pros: "On my transatlantic flight they came around quite often offering water."
Cons: "Some of the flight attendants could not speak English very well. It was difficult to understand information about the flight due to this."
Cons: "As with most other airlines, the seats are uncomfortable and packed together, and we're trained to think that it's ok, it's normal... No food is provided unless you buy it, so we brought our own which is better anyway. The crew is nice. There are movies and music, but nothing interactive. Soft drinks are given in a 4 or 6 ounce cup, very small."
Cons: "Only food for purchase available. On an international flight shouldn’t some snack or food be provided?"
Pros: "Comfortable seats, pillows and blanket available. Boarding was quick. Only ordered yogurt for food, but would definitely order meal items in the future. Great entertainment center with lots of choices helped pass the time."
Cons: "Airport at Keykjavik is confusing and chaotic."
Pros: "We arrived safely"
Cons: "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."
Pros: "Crew was helpful and professional."
Cons: "Not enough leg and seat space and I am a small person at 5 ft tall and 105 lbs. I was subjected to an extensive security search which took a great deal of time. Iceland Air did hold the plane for me and were professional in their work."
Pros: "The seats were roomy and comfortable, there was legroom. The plane did not feel overstuffed even though it was a packed flight. I also liked how they gave messages on the monitors. Someone got sick on the flight and the crew was very professional about the whole mess."
Cons: "Boarding was a mess ...not enough room for people to line up. Unclear if you were in the correct line for the flight you needed. More food selections for sale would have been nice, especially fruit and veggies but the sandwich they offered was very good. One crew member was just plain snippy...maybe having a bad day b/c all the others were great!"
Pros: "The drinks they offer"
Pros: "I love being able to get in and out of security much easier than other airlines. Love Iceland air. Just need to be prepared to bring food to eat"
Pros: "Reasonable amount of leg room."
Cons: "Late aircraft arrival, 1:05 late departure, very crowded boarding area."
Pros: "-Price -Service -The technology of the aircraft. -How easy it was to do the web-check in (and the overall website)"
Cons: "Didn't like that you had to pay for food on long/overnight flights."
Pros: "Okay entertainment. Good baguettes."
Cons: "No leg room. Terrible hamburgers."
Pros: "Reasonable entertainment, adequate legroom"
Cons: "Narrow aisle, chaotic boarding, poor lay out in gate area"
Pros: "The crew, flight, food and entertainment were great."
Cons: "The boarding process was an absolute mess. It's like the ground crew forgot there was a flight or something. I don't know if it was the fault of the airport (CDG) or what but Iceland air didn't have an actual check in desk and they didn't have any roped lines and it opened 30 minutes late. There were 260ish people with all their luggage creating a makeshift line that stretched into the next hall It blocked Singapore Airlines, Turkish Airlines (both were checking in their own flights) and a major passageway through the terminal. I don't know how hard it is to set up a monitor with a screensaver that says "IcelandAir" and cordon off some rope lines, but apparently it's pretty hard at CDG."
Pros: "The inflight entertainment gave a good selection."
Cons: "The flight was late from Paris, the seats were uncomfortable, the food for purchase offered very few choices. There was very little that I liked about this flight."
Pros: "Pleasant service, new comfortable aircraft."
Cons: "We shouldn't have to pay for food on a flight that long."
Pros: "Boarding back to front Movie entertainment Service from staff"
Pros: "Food, staff"
Cons: "Delays, playing down delays, Keflavik airport"
Pros: "everything was great, manners, service, the flight itself...it was a nice touch to greet boarding passengers with a bottle of Icelandic water!!"
Cons: "I was a little surprised that they didn't provide anything at all to eat, not even a snack. I thought perhaps it is a new trend, but a friend just traveled to Iceland on a different airline and received a full meal with beverages (alcohol included, I think) It was great hospitality to hand each passenger a bottle of water upon boarding."
Cons: "Layover times are very short and other flights arriving and departing at same time delay the time flights actually leave."
Pros: "Staff was friendly and helpful."
Cons: "Seats a bit cramped."
Pros: "My flight from Paris to Reykjavik was delayed but they made sure we were able to make our connecting flight to Chicago. I also appreciated the free water that they gave us!"
Cons: "Seats were still cramped but the flight wasn't full so I could stretch out a bit."
Pros: "Flight was delayed 2.5 hrs and we missed our connection but we were put up overnight and feed well in a nice hotel overnight."
Cons: "Next flight wasn't until24 hours later"
Pros: "Friendly crew, nice aircraft, enjoyable entertainment options. Overall a nice experience."
Cons: "Meals were not provided and food was only provided by purchase."
Pros: "The check in at CDG was a cluster, but other than that the flight attendants and crew were really nice."
Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."
Pros: "Great on time departure from Iceland and an on time arrival in Chicago. Very attentive flight crew."
Cons: "In flight food needs to be purchased."
Pros: "Plane was clean, crew friendly and helpful, built-in touch screen entertainment was excellent. Even the sandwiches were good!"
Cons: "We only had an 80-minute stop before our connection and it was hard to get through the passport review in that amount of time, since our plane left Paris late."
Pros: "The quality of the blanket provided."
Cons: "-rude/standoffish demeanor of the flight attendants -that no free snacks are provided on an international flight of 6.5 hours duration -no boarding process...just mass chaos and board at once -the aisle seat has absolutely no leg room -would never fly this airline again if given the choice -no water fountains at Keflavik airport; what happened to the idea of conservation?"
Cons: "everything else long lines because few employees are put to work"
Cons: "This flight was fine. The flight from Denver to London however was delayed because of a problem with the plane. Forcing us to be stranded in the Iceland airport all day and not arriving in London until 10pm. We missed two pre paid tours in London because of the delay and the only thing we were offered was a meal voucher which we didn't even use. Very disappointing. And on top of it, the person at the Denver airport rearranging our tickets was rude and not helpful. I had to demand that she try harder to keep my seat and that of my niece who is a minor together so she didn't have to fly alone. Overall disappointed."
Pros: "Good service. Nice waiting area. Had gate change and it was not well communicated. Some people almost missed their flight."
Cons: "Food should be included on international flights. Maybe a snack for shorter flights."
Cons: "Lost luggage (for the second time on the way back!)"
Pros: "Flight was on time leaving - to the point where I was surprised that boarding was starting an hour rather than a half hour before the scheduled departure, and I had forgotten to send out my duty free tax forms so security let me run back out, and I was being paged while going through security a second time and ran to my gate with minutes to spare."
Cons: "having to pay for the meals. It was a stop over flight which takes added time. Next time I will skip Reykjavik and fly direct no matter the cost."
Pros: "the service"
Pros: "Staff was friendly and attentive. Blankets and pillows for everyone, Entertainment system was well equipped."
Cons: "There were no snacks offered."
Pros: "Simple no frills. Flight was on time no long waiting line . Offers drinks"
Cons: "Not a large selection of food"
Pros: "Excellent pilot and friendly staff"
Cons: "Not even a snack offered, seats unconfortable"
Pros: "Super civilized experience!! Leg room, courteous, helpful, pleasant.... Good screens for films, tv etc.... Good food served on board... They don't charge for luggage, super helpful at the check in desk at the airport. Very courteous and helpful. One of the best airlines I've experience...."
Pros: "The plane was new looking and clean. Price of ticket was cheapest around. Food I had to purchase was good tasting."
Cons: "* Lack of announcements as to what was happening: ticketing, ticket lines, boarding, meals, etc. Rude counter and gate employees. Poor coordination and crowd control/line control. * Cramped seating...though the seats looked brand-new. * Small monitors with limited selection compared to other airlines. * Only food or drink included in ticket was a small bottle of water. All else, pay up. This looks like an airline that is trying to enter market and gain share by offering low prices but is not up to the challenge of giving adequate service, particularly at ticketing, check-in and at gate when they succeed in luring passengers in with the low price. I am not likely to fly Icelandair again unless I am desperate for low priced ticket, which is not often the case, thank goodness."
Pros: "The seats did not recline."
Pros: "The great movie selection"
Cons: "The entertainment interface malfunctioned. It was difficult to select items on the screen."
Cons: "My flight was cancelled after being delayed 4 hours. I had to spend the night at a hotel airport and wasted an entire day. There were no icelandair staff anywhere to help us. I will never fly icelandair again"
Pros: "Crew were great, movie/TV selection was small but pretty good, plane itself was relatively new and fine. Gave both pillows and blankets to all passengers."
Cons: "Didn't know that food was not going to be served (though my fault for not really checking into it beforehand)."
Pros: "Friendly, helpful crew. Boarding was quick and painless."
Cons: "No included meals/drinks for international flight. Tight connections don't leave you with many options to eat before a long flight. Food is very expensive, too."
Pros: "Everything went smoothly and the crew was extremely nice. Every person I interacted with from the front counter to the flight crew was very pleasant and helpful."
Cons: "No self service kiosks to check in. Rude staff. Terrible flight experience."
Pros: "I got free juice and a snack, almost unheard of nowadays!"
Cons: "I don't know what happened. Check-in took almost an hour. Usually it only takes 10 or 15 minutes. I am glad that I got to the airport 2 hours a head of time."
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Cons: "Should have more room on international overseas flights"
Cons: "British air sold seats on american but couldnt - or wouldnt- allow us to Book our seats ahead and together. We had to wait til boarding day and airport checkin. Shame on them. If theyre going to make money code sharing, then they better deliver!! Then the american flight's ent'mt didnt work nor reading lights. Hopefully you had a fully charged smart phone!"
Pros: "The ground crew was good"
Cons: "They loss my bag"
Cons: "My baggage was lost. This is ridiculous."
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "Food. The chicken makhani was tasty and food overall was good"
Cons: "Dirty aircraft Tired crew Glitchy entertainment Slowest of boarding Super slow service Overall a disappointment"
Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."
Pros: "We had a ton of extra leg room"
Pros: "They closed boarding early"
Pros: "Left and arrived early"
Cons: "Twice requested water that never came. On landing, the plane swerved and felt like it dipped to the right before straightening out. a little unnerving."
Pros: "Wonderfully professional crew. They made the flight very smooth and efficient, and I'm grateful for their hard work and high standards."
Pros: "AA has domestic US mkt. monopoly - they don't care to improve. People will not stop traveling so take them for suckers!!!"
Cons: "On flight service"
Pros: "I tried to POSTPONE my Flight and they would charge me over $350.00 That was VERY BAD"
Pros: "Our original flight was delayed an hour, then 4 hours, then eventually cancelled. The last gate crew gave us no updates other than saying it was being delayed to a maintenance check. We eventually had to rebook our direct flight from ORD to CDG to then ORD to LHR and then to CDG. Because of this delay we missed most of our first day in Paris. The flight crew from LHR to CDG was very polite and friendly! I will be doing business with British Airways again in the near future. I will not be doing business with American Airlines anytime soon. Neither will my friends and family once they find out about my horrible experience with their lackluster customer service."
Cons: "Everything that involved American Airlines and my 7 hour flight delay."
Pros: "Convenience, cleanliness, and prompt."
Cons: "Seat selection only 24 hours ahead."
Cons: "The plane was old and did not have personal screens. The selected movies were not my cup of tea. And. The screen was far away, small and not in focus."
Pros: "Short flight, on time , no complaints ts"
Pros: "I'm alive and i eventually arrived at my final destination."
Cons: "50 characters is too few. the check in crew made me miss my flight."
Cons: "Is way below par when compared to emirates or any other international airlines"
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Pros: "I bought this flight last minute to surprise a family member for his 60th birthday – a very long trip to make for just a weekend. British made it much more comfortable though. The food was actually tasty, I might even say, and the flight attendants were very pleasant. Lovely to see that they're still flying the 747 – those big birds are disappearing too fast."
Cons: "In economy, there are still no A/C power outlets! Come on!"
Cons: "Flight was not through British air. Terrible system of sharing tickets you have. Finnair to AA. Cancelled on the way out and delayed and total incompetence on the way back. Never using you again. I will spread the word."
Pros: "but few are excellent. This one came close. The ticket agent for American Airlines at FCO/Roma was excellent. Altho this flight was 'billed' as a British Airways flight, it was operated by American. A little confusing when one thinks they are ticketing on a specific carrier only to be 'baited and switched' to another. That said, the equipment was in great condition, the video worked during the flight, the movie choices were very current. The food was airplane food. What more can one say."
Pros: "I was pleasantly surprised at being upgraded to business class. First time I ever slept horizontally on a flight! Food was great as well."
Cons: "The seats between me and my neighbor could have had more privacy i.e. a partition so I didn't have to disturb him by watching movies as he slept. Also, had to jump over sleeping people to go to the bathroom as the extended bed did not give much room to walk."
Pros: "Comfortable plane"
Cons: "Seated too far back"
Cons: "Over a 3 hour delay from original scheduled take off. A dinner voucher given too late in the delay. I had already eaten by 8:45pm.... Once boarded, the lights stayed on in the plane to accommodate a dinner service at 11:30pm. Way too late!!! The TV screen did not work properly."
Pros: "Our flight was 3 hours late coming & going."
Cons: "We were on an older plane that didn't have individual entertainment options for the customers. That was a bummer."
Pros: "it was very nice . I will trying to stay with you for long time I'm business"
Cons: "There was no information to inform me that my flight was with American Airlines not British Airways.I hope that in the future the email will explain in detail that you will be flying with American Airlines."
Cons: "Had a few issues w online check in & no one to help. Had over $900 in pending transactions due to check in issues & no one to help, had to wait & hope they did not go thru...nor could I use on vacation I was going on"
Pros: "Súper practico, las notificaciones del vuelo, gate y boarding time en el app fueron de mucha ayuda. El precio buenísimo !"
Cons: "No hay nada que no me haya gustado"
Pros: "Comfortable seats. The plane was half full."
Cons: "Iberia makes you pay if you want to choose seats. Scarce food. Boarding was caotic."
Pros: "Good movies/entertainment"
Cons: "The food was not good. British Airways has good food, but this was Iberca (spelling?) which did Not have decent food. Also, we waited on the plane one hour before it finally took off.."
Pros: "-Awesome Service -Friedly and helpful crew"
Pros: "But it partner, American Airlines is a disaster,... British service was excellent, the airplane too. I can say exactly the opposite about my flight with american from LAX to Paris...."
Pros: "Left on time. Quick refreshment service."
Cons: "A little snack, like a cookie or similar would be great. Off course there was no entertainment on the short flight hence the rating."
Pros: "Flight Attendant were very nice and the service was great. Good selection of movies and entertainment. Our flight was delayed but they kept us very informed about boarding and when we were scheduled to depart."
Cons: "They ran out of pasta so there was no meal choice. Also the snack served before we landed was a chicken salad sandwich which no one in my party of 5 likes."
Pros: "The attendants were very helpful. I enjoyed the Scottish cookies and tea. I was a bit upset at being forced to check my bag by the staff in Paris, though. Even though it was partly my fault for being too stupid to pass the test of knowing how to put my suitcase diagonally into the sizing box, I still felt bad about being lied to by the staff who told me that my suitcase was too big and that they would take it from me at the gate if I refused to surrender it there at check-in, even though they could obviously see by how easily it fit into the sizing box that the size was perfectly fine. This treatment made me feel singled out for harassment, as I saw others being allowed to carry on suitcases that were much larger, but in the end I got over it. All other staff were very pleasant to me."
Pros: "Nothing.. Absolute joke!! Called me once in the a.m to say my flight had been switched to a different airline completely and delayed by 2 hours. Luckily i went to same airport same time as orgininally planned. Upon arriving i was told i would be getting om a flight to Philly instead 1.5 HOURS EARLIER than my orginal flight. Therefore i was rushed and had no iternary, check in or information from both Kayak.com or Ba,Aa. Will not book with you again!! American Airline flight staff were very ignorant, rushed and rude. Horrible first experience."
Cons: "At least 6 people from the PHL - Paris flight could not manage to make the connection to Vueling. Personnel at the CDG airport was very unhelpful, and no one seemed to know how to get to get to Terminal 3. We arrived late (not for lack of trying, since 6 separate people had the same problem). We were send left and right, often getting back to the same place. 2 hours should be enough to make any connection. But apparently not at CDG!"
Cons: "Seat assignments kept disappearing It took 45 minutes at check-in to get seat assignments once again for the third time for my flight segments These people shouldn't be allowed to fly planes"
Pros: "The crew was friendly and professional."
Cons: "The flight was very delayed and the entertainment on the plane was non existant, making traveling with 2 kids for 8.5 hours really difficult. It was not BA bit AA operated, and I don't think i will choose these companies again in the future."
Pros: "Boarding and seat assignment process was very good. Hostess(es) and boarding crew were courteous."
Cons: "There was no personal tv's built in back of the front seat"
Pros: "Crew was very nice and accommodating."
Cons: "This was a 9 hour day time flight and only tvs to share instead of individual tvs on the headrests."
Pros: "The crew was polite"
Cons: "A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland"
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Pros: "Entertainment system is great. Lots of new released movies."
Cons: "Boarding is chaotic mixing priority with the rest of passengers."
Pros: "Arriving safely on time."
Cons: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Cons: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Pros: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Cons: "Connectors always seem to be delayed causing late boarding."
Pros: "The flight has enough leg room considering I'm 6ft. The entertainment was world class. The flight was smooth."
Cons: "The flight attendant was slightly rude. The food was not so good. Every meal they had, had cheese in it."
Pros: "Nice crew and good selection of movies and music."
Cons: "Legroom is limited so it was hard to sleep."
Pros: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Pros: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Cons: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."
Cons: "Plane had to turn around due to a malfunction. We were waiting with no updates for hours. No information, food or water were provided for kids or adults. Second plane took off 6 hours later, missed connection."
Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Pros: "Surprisingly, Iberia provided the best experience of the overall itinerary, compared to Aer Lingus and American Airlines"
Cons: "Boarding in Barajas was chaotic, boarding group number signs are not visible and gate audio could not be heard"
Cons: "Wasn't informed about this being an American airlines flight. No prior information given. Restroom in the plane was dirty and smelly. Did not give me a landing card even when told that I don't have a UK passport."
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Cons: "My flight was delayed for 2 hours they changed the gate # My notifications in my phone were wrong overall poor management My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia"
Pros: "Everything was above what I experienced with other airlines."
Cons: "Staff was not friendly"
Pros: "I liked the food and the fact that we could have wine with dinner."
Cons: "I didn't like the boarding procedure. There was an announcement for business class first, but then there wasn't enough said about the rest of the boarding i.e. "Group one can board now." Everyone was moving forward whether they were in group 1, 2, or 3. It was disorganized and not handled in a fair and efficient manner."
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "Take-off and landing was timely."
Cons: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Pros: "Very comfortable and friendly crew."
Cons: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Pros: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Cons: "Seats did not recline Could not hear boarding instructions."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "These were actually American Airline Flights 90 and 89. I really had a very good experience with American and though they tend to be more expensive they seem to be worth it in terms of comfort and amenities. I am willing to spend the extra money on Anerican if they continue to provide better than average service."
Cons: "I was wondering why I paid Iberia for an American Airline ticket. I wondered if this was some way to avoid paying taxes by funneling an US registered corporation fees through a Spanish registered corporation. It didn't make sense to me. I'm not a huge fan of legal games to avoid responsibilities. Still, very good flights."
Cons: "Such small seats, terrible food, cabin lights stayed on overnight!"
Pros: "The seating in business class was excellent and comfortable."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "good overall"
Pros: "The food was surprisingly good, and I had no issues once on either plane."
Cons: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."
Pros: "The fact I got home."
Cons: "There was around a 6 hour delay and we had very little info as to what was happening next."
Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."
Pros: "Promptness of flight. Comfortable seating. Excellent food and service."
Cons: "Personal entertainment unit did not work, making for a very long flight."
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Pros: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Cons: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."
Pros: "The television on the seatback."
Cons: "Paid $10 for WiFi that didn't work. Given standby seats despite arriving 2 hrs before flight. Service was not particularly friendly. Will try to avoid Iberia in the future."
Pros: "Everything was ver y nice."
Pros: "Food was good"
Cons: "The staff was absolutely rude and unhelpful."
Cons: "to hot"
Pros: "Small uncomfortable plane flight departed late , Customer service awful."
Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"
Pros: "The food for vegetarian meals was horrible. They gave only salad and fruit dish. In a regular meal, they got other perks such as a cake, candy, yogurt, and salad with dressing and a better main meal. Vegetarians can eat cake, candy, and yogust. Also, salad dressing such as ranch or something would be nice. I don't think this flight understands what vegetarian truly means. It does not mean salad and fruit. We we also not given bread that comes with butter. Begetar I and eat bread. Also, for main meal for vegetarians pasta with marinara or patio sauce or a cheese pizza slice would have been nice. Please look at British airway and other airline vegetarian menus for Better sense."
Cons: "Food and lack of good movies especially international entertainment. There were literally 4 options and 3 were Spanish. What about movies in hindi language (indian) or Chinese."
Cons: "They made many people check their bag but once on the plan there was clearly plenty of room. I asked since I was flying international that I could take my bag, they said it'll be in Madrid, Then of course some how my bag never made it to Madrid and received it the next day."
Pros: "On time. Easy check-in. Was actually American Airines"
Cons: "Crying baby entire trip"
Pros: "The pilots were great and take off/landing were super smooth."
Cons: "The crew on the flight back to Chicago were a bit rude and abrasive. Didn't check on people once dinner was served."
Cons: "Three hours late."
Airlines flying from Europe to Chicago O'Hare Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Chicago O'Hare Intl
Masks required on board, masks provided on flights from Europe to Chicago O'Hare Intl
Social distancing seating
Middle seats unavailable to book on flights from Europe to Chicago O'Hare Intl
Testing for antibodies, testing for symptoms for flights from Europe to Chicago O'Hare Intl
Waiving of change fees. Search flexible flights from Europe to Chicago O'Hare Intl