Delay, but I understand things happen.
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
Boarding process was disjointed and weird. Understaffed desk at gate and resulting overwhelm precluded any boarding announcements! Flight itself was fine, with good crew and adequate service. On time with no major delays.
Delayed departure due to short staffed security at Burlington Airport. Missed connection flight. Terrible customer service at Delta. 7 hour travel day turned into a 24 hour travel day.
Great customer service. Safety and cleanliness. Fly delta.
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Cons: "Excellent experience during covid times."
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Pros: "The crew was great. The flight was on time."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Cons: "Friendly crew and lots of good free snacks!"
Pros: "Not much. Just a cattle cart to go from here to there. Let's not pretend."
Cons: "boarding process."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was 3 hours late leaving due to frost on wings. De icing truck wouldn’t work so they waited until sunrise and parked the plane in the sun. Real hi tech solution."
Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "Loading process, seats and drinks were great"
Cons: "No TV on back of the seat but thankfully the ladies next to me were very entertained"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "That I was able to sit next to my husband"
Cons: "Everything else."
Pros: "We finally got home"
Pros: "On time great baggage retrieval"
Pros: "Very nice airport, comfortable and up to date"
Cons: "Having to wait for seat assignments - add to the stress of travel"
Cons: "VERY bumpy ride- scary"
Pros: "On time"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "Arrived sooner than expected! Nice, smooth flight despite cloudy, rainy day."
Cons: "Everything was fine."
I like the timeliness. The meal could have been better though.
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Pros: "Great first class cabin crew."
Cons: "Everything. It was loud, cramped, the crew was late. The flight was really late. It was all bad."
Pros: "Flight was smooth"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Everybody answers me any questions that I have. And treat me very Gental. I thought that I lost a Lounge but in my next fly from Bogota to Pereira apair in Pereira airport."
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Fast boarding"
Cons: "My entertaiment system was broke, I let the crew know about it but they never pay attention on this issue, seat 13F"
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."
Pros: "Flight cancelled. Got routed through Aviancs."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Personal resolvió todo mis inquietudes. Personal muy atento y servicial.
I am truly surprised how much better United is than American. I use to fly American and they canceled my town.
Came from overseas (India). Had a 10 hours lay over then my connecting flight got delayed for 3 hours. Aweful experience
Pros: "United uses a code share with Avianca for regional flights."
Pros: "Landed early and everything was just as expected."
Pros: "The crew was really nice"
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Pros: "Lot of leg room!"
Cons: "WiFi for Entertainment system was spotty, freezing very often. Unfortunately this issue has become more common in United flights lately."
Cons: "We had a 3 hour delay."
Cons: "Gate area very crowded."
Pros: "The lounge and boarding area at Houston Airport were great. The staff at boarding did a good job keeping everyone happy and in line and boarding in the proper zones."
Cons: "All the flight attendants were trainees. I was served cold coffee because it took so long to get from the front of the plane to the back. I was given a toothpick to stir it with. My headrest detached from the seat, and I had to sit uncomfortably during the flight. The plug for headphones was broken."
Pros: "...of the food, enter, or WiFi. Everything else was fine. The crew at the gate went over and above to seat me with my mother (deaf and elderly)."
Cons: "The economy package was limited but I didn’t miss anything. There was no place to enter my TSA known traveler, but security was easily passed. My mother did get her bag examined and that bothered her because it mixed her stuff up. She didn’t deserve that."
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "Loved that I was in the single seat and it was a quick flight"
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
Cons: "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "Movies on plane"
Cons: "Over 2 hour delay caused necessity of connection to be unusable - no explanation. Virtually useless help in getting a new connection."
Pros: "Clean waiting area; enough room overhead for my carryon bag."
Cons: "Couldn't get internet based entertainment on my iPhone as advertised"
Cons: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Cons: "Wifi never worked, mentioned several times to crew and didn't have decency to check or follow up. Attendants were crabby at best and were acting like they were doing passengers a favor by even. Wing there. Very rude and unprofessional to every question. Captain came out to go to bathroom twice and chatted up remaining flight attendant for several minutes- making it so passengers couldn't approach restrooms."
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Cons: "For the second time they left without us and we had an 8 hour wait and another delay"
Cons: "Two hours late!"
Pros: "The boarding and check-in process was quick and seamless. The crew was attentive, friendly, and informative. Ohare airport has Garters popcorn!!!!"
Cons: "Seating was a little cramped, even for a small guy like me, and the only way to watch anything on the small screens provided on seats in front of you, is to pay. Honestly, I know that everything is about the bottom line, but you can at least provide 1 free movie or Channel and charge for optional premium material."
Cons: "Itinerary was changed the morning of my trip. I was not informed until arriving to the airport. When i spoke to the flight attendant of my original itineray, he was extremenly rude and shooed me off. The supervisor was slightly more helpful but ended up being just as bad when i informed him of his rude employee. Even the new itinerary put me on a delayed flight. One choice of snack on a 5 hour flight. Overall, not flying with united again."
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Pros: "The crew was great"
Cons: "I was not able to use the TV because the key to change channels was broken. I did not like the food, Too many calories and starches and the airplane was old and outdated. Thanks"
Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."
Pros: "Delays, rudeness, doesn't have its act together. Must be United Airlines"
Pros: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Pros: "The price"
Cons: "The size of the plane"
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "The United staff I interacted with were some of the friendliest people I'd worked with all day."
Cons: "Our first flight was delayed, which meant we'd miss our connecting flight. We were moved to a flight that would leave us in the airport for 8 hours. I called and someone got my onto an earlier flight, but when we showed up at the gate, we found out she hadn't finished the transaction and now there weren't enough seats for us. We were supposed to land in RIC by 2, but by the time we got a flight (which was again delayed), it was almost 10pm. The only helpful person I dealt with was John, who took my call to get us on another flight."
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "Punctual, good service"
Everything could be better, but the worst experience is with crew, specifically the one in the International flight from El Dorado (BOG) to Fort Lauderdale. They are disrespectful, rude… (and I never expect people to be cordial or greet, or smile. They should just be respectful).
Horrible. Double booked me, double charged me and THEN, the flight was delayed 6 hours. True story
Flight was delayed 6 hours. I had to buy a ticket from another airline thanks to you. I will never use Spirit again.
I will never fly spirit again
Poor. It didn’t happen at all. Spirit was late getting into FLL, which delayed us getting to the terminal. After we deboarded the plane, we (as a plane) all got put in a large side room, while several new planes full of passengers joined the security line ahead of us. This cost us an extra 30 delay, and by the time we got through customs, plus the main screening, our flight had already left us. Not very happy righty now,paying for my own hotel when I should be in my own bed.
The service is very bad over all.
It was not a full flight so I had lots of space. Also I was given an exit seat which was great. Crew was very friendly. We took and got back Miami even earlier than scheduled. Thank you spirit.
Building in 90 min connection when airline knows it takes 3 hours is a needless recipe for disaster.
Timelyness is very important as well as professional team, people who do a job not just for the paycheck but because they have a passion for their work!!!!
They should pay more attention simw people take off there mask
Cons: "The flight was delayed for more than an hour. I was the first person to board at 2:22pm and the flight was supposed to leave at 2:30. Because of this, and poor management in Customs, about 5 passengers including myself did not make it to our connecting flight to Chicago. We were move to the next available flight, which was 7:30am on the next day, and they only provided a 21-dollar meal voucher. No hotel accommodations, even though it was their fault we missed our flight"
Cons: "Restriction on checked bag at 18Kg after a payment of US $50, it is totally rediculous for an international flight"
Pros: "One crew member must have had a very bad day. Extremely rude and unpleasant."
Cons: "Check in process in Bogota... It took 1h and 25 min to process check in of 25-30 people."
Pros: "Una mierda de servicio"
Cons: "Missed my connecting flight because the first plane was delayed. Spirit doesn’t want to take accountability. And decided to point fingers at the ground crew. So be it. Never Again."
Pros: "The landing was good."
Cons: "Spirit is horrible. Poor service, poor comfort, hidden fees. None of their agents care about resolving problems. Will never be flying Spirit again."
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "Crew was very polite and answeres all questions . Seat were comfortable ."
Cons: "Better food options"
Pros: "Excessive time waiting for logage , made me lose my connection Worse staff service to put me in other flight . Clearly no one available to help . It took 3 hrs just to heard about solutions to my list trip Worse service on board Worse landing"
Cons: "Will never book spirits ever again"
Pros: "We left Bogota on time"
Cons: "Everything else. Staying on the Tarmac for an hour, then another hour waiting for TSA on the plane. Then getting rebooked on a flight for tomorrow night, with no hotel accommodations, no meal vouchers, no nothing. The worst airlines ever. Costumer service is poor, I guess that’s why they are so cheap. First and last flight on Spirit"
Cons: "Fly was delate leaving bogota, and the other two transfer the fly left early , and my luggage was delate two! Didn’t get it until 2days later, bad service."
Pros: "Email communication"
Cons: "Poor customer service, disruption with pathetic compensation"
Pros: "Horrible first experience with Spirit. Flight was overbooked so they closed the flight and I was pushed to the next day. Also 4 days later if I had not fought with them for an hour."
Cons: "Worst service in the industry"
Pros: "The fly was onTime"
Cons: "I didn’t like Everything! The attention is poor. The airplane is horrible. I payed extra money for everything."
Pros: "Things were fine inside the plane."
Cons: "The fight was delayed considerably. No one helped me try to make My connection (e.g. advocate for me through security)"
Cons: "Extremely poor service. They charge a cheap fare and then charge you high for everything extra. No phone number to call for customer service. Will never fly spirit again"
Cons: "they charge you for EVERYTHING!!! And they STOLE my laptop charger from my checked bag!!! I'LL NEVER FLIGHT WITH THEM AGAIN!!!!!"
Cons: "My trip was cancelled and didn't tell me. My money hasn't refund yet. What a terrible experience whit this site."
Cons: "Poor Customer service, bad communication, cheap company, and bad service."
Pros: "What? There wasn't much to like"
Cons: "I would like to use every expletive to describe Spirit airlines but I'm afraid they would censor this review. The staff onboard are unprofessional, rude and lack customer service. The baggage handlers are like monkeys tossing around luggage. The desk staff do not give two craps for you and all of these incompetencies mean you WILL miss flights using them. Never again!"
Pros: "Good prices"
Cons: "Nothing is free, even water is charged"
Pros: "I like the 5000 bonus miles prize idea"
Cons: "Seats are way too close"
Cons: "Where to start. For starters they delayed every flight that I've traveled with them. In addition, they were so late, that I missed my connecting flight to Denver. I got absolutely no compensation. This was a miserable experience and will NEVER fly on this airline again."
Pros: "Crew was helpful."
Cons: "They home of the bare fare is just that, bare. It gets you to the door of the airplane. Just you, no bags or carry on, no seat, no food. Also bag weight limit is 40 lbs compared to 50 in other Airlines. When you add up the price difference is minimal unless you are willing to travel with only the clothes you are wearing. Flight delay was the cherry on the cake. First time and last time for me."
Pros: "Flight was on time"
Cons: "When flying into Fort Lauderdale in an international flight the flight Spirit needs to give more than 1.5 hours to allow you to rush thru immigration without the stress that you will miss your connection flight. If the pilot wasn't late from his previous flight many would have missed the flight to Dallas."
Pros: "One or two people of the crew were friendly and helped to accommodate"
Cons: "The rest of the crew were not nice and were rude. Could be busy they are tired but is it not there job?"
Cons: "I missed the connection to Denver, because the flight was departed late from Colombia."
Cons: "Gate had no services. Least comfortable seats I have ever had. Overbooked and insane boarding process."
Cons: "We planned our vacation to Colombia with my wife. When we got there the plane was delayed and we were booked 3 days later this costing us 3 days of our vacations and all they had to say there's nothing we can do or you can have your money back, I bought my tickets 4 months in advance so they were cheaper getting my money back was not a solution; we then missed our connection flight because the airline took their long time to take off. In our way back to the states the planes were delayed more than 1 hour this causing us to lose our connections flight again. After a line of 3 hours we were booked for the next day (24hrs later) and the Spirit staff expected us to stay at the airport during this time, if I had to show them I had my baby boy with me and then they gave us a hotel room (many people did not get a hotel room)."
Pros: "Chaos pure. If your flight gets delayed, they will probably not be able to offer you a reasonable alternative because they don't have partner airlines. In my case, they offered me a flight 24 hours later. So, I had to pay another airliner to be able to continue my trip."
Cons: "I missed my connection in Fort Lauderdale. Terrible service. Had to pay out of pocket for a hotel night. Very unhappy with Spirit airline."
Cons: "No food choice for gluten allergic people"
Cons: "Our flight was slightly delayed so we missed our connecting flight. We had to stay the night in Ft. Lauderdale, therefore paying over $100 on a hotel room with no reimbursement. We then had to take a flight to Dallas and had an 8-hour layover there before making it to Denver on Tuesday night, missing another FULL day of work. I will NEVER fly Spirit airlines ever again."
Pros: "I didn't like anything."
Cons: "You have really cheap tickets but fail to disclose that you charge for everything to include water. What a ripoff. I will never fly this airline again."
Pros: "The crew was polite and asked passengers to allow those with connections to rush past"
Cons: "The flight was 30 minutes late almost causing us to miss a flight"
Cons: "We were boarded on time , but had 1:30 HR late to departure , sitting inside the plane. Because flight was overweight, they ended up asking pasangers to leave the plane. And while getting their luggage out of the plane we lost the time window given by traffic control to take off. Thus arrived 1:30 late to Florida, lost conection . They don't pay for hotel, and book me to another flight over 24 hrs after This lost 2 days of work"