Eva Airlines attendants were wonderful. I really enjoyed the hot meals. They always greeted me with a warm smile. I'm looking forward to flying back to the USA with them again!
Flight was cancelled which destroyed the rest of our journey.
WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.
The overhead storage was already packed full when I boarded (I fly peasant class), but the attendant played some Tetris and made a spot for my small suitcase. Thanks!
Snacks for our toddler could have been better, front the standpoint of variety but that’s not any different from other airlines.
I fell asleep and missed my flight and they rescheduled me no problem. Staff was professional and the plane was clean. I was very happy with my experience.
I enjoyed the Starlink access but didn't have much time to use it. It also kept dropping me so I gave up. The food was very good though when I asked for a different "dessert" they didn't have anything. Chocolate Brownie Cookies are not suitable for everyone...maybe children. The flight staff were amazing - at least in First Class! My first time ever! The trip from Boise to San Diego was FAR better than going to Boise.
From Las Vegas to Boise all went well. However, our flight was delayed in Boise and I missed my connecting flight from Seattle to Pasco. Moreover, the last flight to Pasco was full and I was booked on the 11:30 flight Sunday and given a hotel accommodation. However, I was scheduled to deliver the Sunday morning service at my church and needed to arrive no later than 10:00. Therefore, I booked a Delta flight scheduled to arrive in Pasco at 23:09. My piece of luggage checked in Las Vegas arrived in Pasco earlier today. I waited at the airport for over an hour last night to speak with an Alaska agent to no avail. I went back after church this morning in search of my piece of luggage and it could not be located. After waiting for 40 minutes to speak to the agent authorized to take my claim, he announced that he was closing the counter to assist on the flight line but not before providing me with a telephone number that would help me with filing my claim. Before I was able to make the call (due to other factors) I received a call from Alaska agent informing me that my luggage had just arrived and I am now waiting for it to be delivered. I deliberately took the more complicated route home to ensure that I would be home in plenty of time to prepare for myself for the Sunday service and accommodate my relatives’ needs. I believe the airport is undermanned given the number of flights coming in and going out. It was fiasco last night with three flights waiting for luggage and another flight landing within minutes. Today’s problems stemmed from a lack of cross training and a serious amount of cargo/baggage going out and too few people scheduled to cover.
It was ok. First time flying with them to Boise Won’t do again
Our late returning flight was annoying. The plane was small, but it made boarding and disembarking quicker. I do wish they offered a gluten free snack.
The plane was old and thus the seats were not good. No cushion left whatsoever, and it all was a bit worn out.
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
During the flight, the only refreshments provided were crackers and soft drinks; no substantial food was offered despite the international route. Furthermore, our initial flight was delayed, causing us to miss the connecting flight in Atlanta. The airline did not hold the connection, and we were informed that the next available flight is not for another 24 hours. While I am aware of alternative options via JetBlue, they operate out of JFK, which is not a viable solution for us as a resident of New Jersey.
I was happy that I was able to get a last minute flight but unfortunately my seat was a middle seat. Even with Delta Comfort I wasn't comfortable
The seats weren’t reclining even though it wasn’t as exit seat
It was good because we traveled without luggage, carry on only.
We were delayed, which I think had to do with air traffic control. Otherwise, everything was great.
I specifically picked out right side aisle seats because my left knee sometimes needs to be stretched. But my experience this trip was that the seats were shuffled and I lost those assigned seats, resulting in me having to sit in a much less desirable position for my comfort.
Bad crew with full of attitude, bad plane. Pls get some new planes. No food, no drinks nothing
Boarding was easy. Gate agent was great! I have flown at this time before and they always make the announcement that the overhead bins are already full or my carry on is subject to plane-side tagging. Never fails. A bigger plane with more overhead space would be better. Overall a great flight
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
Over 2.5 hour maintenance delay on first morning flight with no acknowledgement, compensation or even gesture of good will. Aircraft had overnighted at airport so issue should have been addressed prior to boarding. Over 3.5 hours before first slow and deliberate beverage service.
Delayed - weather wasn't bad at either end. Also sat on tarmac in ORD.
Flights were on time actually early service was good and crew cheerful
No meal service to the back of the plane as it started late or was too slow to get it out before it was time to land.
During landing. 2 crew members passed 3 times by my lane and didn't notice that people in front of us had their site to the furthermore reclined... That was uncomfortable and could have been dangerous.
Experience was great - no complaints. Took off on time, landed early. Got to the gate relatively quickly - took a little bit of extra time to deplane but nothing excessive.
OK, we were delayed and had to de plane and reboard.
Both my flight where delayed Had 25min to make it to my transfer flight
United Airlines was fantastic, however, UnderPricer was a nightmare. I got to the airport 4 hours before my flight. We are moving to New Zealand so had quite a bit of baggage (16 checked items) and so wanted to have plenty of time to get everything taken care of properly. When I went to check in they (United) could only find a ticket for me. The 5 tickets for my children were never officially ticketed. I called Underpricer and they told me it was United's fault and United told me that Underpricer just needs to reissue the tickets, but they refused to. I asked the Underpricer agent to transfer me to his supervisor as I was not getting the help I needed. He told me the supervisor was busy but that he would call me back in 30 minutes. 30 minutes came and went with no phone call. After an hour I called Underpricer back but they would not let me talk to the person I had talked to before, just told me that he was talking with the supervisor and technical support. I called again an hour later, was told the same thing. I tried again later, with only about 30 minutes until my flight was scheduled to leave (meaning I had been at the airport for more than 3 hours with my 5 children trying to get ticketed and board the flight). Also, my husband had moved to New Zealand 3 months prior, I haven't seen him in 3 months, my children hadn't seen their dad in 3 months, we were all extremely eager to get on that flight and get to New Zealand. The situation with the tickets did not get resolved until after it was too late to check our luggage and board our flight. We were devastated. My 11 year old son was in tears at not being able to be on his way to see his dad. Thankfully we were rebooked for the next evening, but that night it felt devastating. We'd been at the airport for 4 hours waiting. My in-laws waited with me and then helped me reload all our baggage and took us home to stay with them for the night. On the newly booked flights we could not sit together - my children were spread throughout the plane. So, even though I had paid extra to select our seats after buying my seats from Underpricer only two of us were able to sit together (thankful that my 11 year old wasn't all by himself, but not happy that my 14 & 16 year old daughters were seated by strangers). I really feel that Underpricer should refund me what I paid for the seating ($120 USD). It was a very frustrating situation and I plan on never using Kayak or Underpricer ever again.
Flight was delayed 5 hours. Initial reason for delay was 'maintenance' - which makes sense. Then, the additional 2 hours continued to say it was maintenance - when I know EWR had a 2 hour delay. AA did not say that. Additionally, when boarding, there was only one agent at the counter for a long time - until another came to help. After boarding, we had to wait another 45 minutes due to 'no catering'. So while we waited for catering, AA continued to board additional passengers - which seemed odd - and raised questions about what really was going on. I sat in First Class. During the flight, the flight crew allowed a significant number of non-First Class passengers to use the front bathroom - which created a very crowded environment in First Class which was uncomfortable. This also delayed First Class passengers from using the bathroom. Overall, horrible experience.
Returned home with a blood clot from flight homes and the uncomfortable aircraft I was on.
Seat was VERY uncomfortable. Flight was delayed and then boarded slowly. The crew was super helpful with boarding and supporting maximizing the luggage in the overhead.
Absolutely terrible. Would never fly American again. 2 deplaned incidents and delayed by close to 24 hours. $12 meal voucher for first class passengers was an insult to the injury. Pathetic.
Delayed, no updates, had a rewards number but was not working
Newark airport grounded inbound flight and only announced when the flight was about to start taxing.
I'm not a valued flyer so I'm always in the last group to board...that sucks, always
My flight got delayed for almost 4hrs and then it thankfully went to only 2hrs. Then we were told that there were no space for carry on bags and I had to get it checked... well I counted at least 8 spaces that weren't used and I was one of the few left that actually had one. There was definitely enough space and either the crew can't count or just genuinely are so lazy they don't want to do their jobs correctly and make sure that there ACTUALLY is no space.
Boarding can be more efficiently done by having the back row passengers board first. This way, the other people do the have to wait for front row passengers to load their luggage in the overhead cabins. Food is simply pathetic for the price I paid. Cleanliness is simply poor; my seat was full of crumps.
My morning PHX to NY flight was canceled. Not a cloud in the sky. No wind. No weather across the country. My guess is they canceled the flight because they didn’t have enough people or a mechanical issue. Either way really bad. I checked it at midnight and the 830a flight was on time so I was very surprised when I woke up to see the flight canceled and I’ve been rebooked on a flight… An hour earlier than my originally scheduled one. Of course I missed this earlier flight because AA texted at 4 AM when I was sleeping. I was re routed to Miami, boarded a plane, sat in the heat for 40 minutes, then boarded because of mechanical issues and had to wait another hour before finally getting to New York Ironically, the 430 Phoenix to New York flight landed at the same time I did… I could’ve been sitting at the pool all day vs jumping through hoops. never ever will I again fly American Airlines. No offer of a free drink, maybe a few points on my advantage account nothing… As if nothing happened and they did not inconvenienced me at all. I’m so sick of the dumb crackers that they give us on these flights. It’s really like a budget Airlines these days. A far fall for s once mighty company.
