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Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
Please see my lengthy description on MSP to Atlanta survey. Tailbone is killing me from old hard seats. Seat would not recline and were not near exit row. Entertainment did not work properly and couldn’t use. No audio and touch screen failed. 3 plus hours of discomfort in narrower seats than previous flight not in comfort plus. Very dissatisfied and deserve comfort plus charges refunds, at the very least, for both my wife and I. The plane needs to be retired. Please feel free to contact me directly for further details.
MSP to Atlanta was much better than Atlanta to St. Kitts. Paid $180 each for myself and wife for Delta comfort from Atlanta to St. Kitts. Seats were more narrow and obviously old and worn out. Tailbone is killing me. Seat would not recline. Seats behind reclined and we were not an exit row or in front of an exit row. Entertainment did not work in that the movie jumped forward and back and there was no audio. The plug in the arm rest was loose. Flight attendant tried “resetting” the video for my seat but no good. She never checked back. Someone else near me had the same issue. Touch screen was unresponsive. No where near as comfortable as MSP to Atlanta flight. 3 plus hrs. flight time without the basic amenities and not even remotely close to comfortable but paid for Comfort plus. I will be very disappointed if I have the same on my return “Comfort Plus” flight St. Kitts to Atlanta. At the very least my wife and I should be refunded for round trip “Comfort Plus” charges. Please feel free to contact me directly for more details.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
It wasn't really their fault it was the horrible winds and we just got unlucky.
Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
It's a budget airline, so forewarned is forearmed. Yes, you pay for everything like carry-on, checked baggage, seat selection, but that's becoming the case with major airlines. Bringing your own snacks and entertainment on board is highly recommended. It's no frills, but the crew, the plane and the flight itself was great. If you want pampering go for a larger airline. If you just want to get from A to B in comfort and safety, Play is a great choice.
It is a low cost airline. Staff are courteous. There is no entertainment. Food is purchased.
Upon boarding, the people at the gate were extremely rude, there were no outlets on a 6 hour international flight, there was no entertainment, all food and drink was purchase only (even snacks), and my seat reclining function was fully broken. The only redeeming quality was the flight attendants were extremely nice. This was by far the worst flight I have ever been on in my entire life
I don’t know how international flights can’t have media screens to keep people entertained for the long flight. Ugh.
Typical experience for budget airline. Boarding from KEF required bus transit from the gate to plane, so if you had "priority boarding" it was useless as it was simply a free-for-all when getting off the bus. But still no issues with getting our luggage into overhead bin so not really a problem.
Was very apprehensive about flying Play, but the flight was fine. Nothing special, nothing horrible. Fair price to get from New York to Iceland.
I wasn’t able to check in online the day before or the day of because their web configuration or business model idk. I arrived an hour early and check was closed and there was no one around to speak to and eventually was told there was no possible way to get a digital ticket despite I had no luggage to check and would have easily made it through security to boarding and had to pay for a new ticket for $330 ontop of the $169 I spend for the ticket and then I missed my rental car for $305 because I only arrived at midnight instead of noon that I was originally intended. All booked through kayak. I hope there is some kind of insurance from kayak because this was totally preventable had I not been blocked by play air from getting my check in and plane ticket.
The staff was very professional, the places very clean. The legroom was a little bit tight but so worth the price of the flight. Very pleased! Next time, I want to book a stayover to explore Iceland :)
The boarding process was easy, the crew was friendly and the flight was very smooth. There is a limited menu the food was tasty, but you have to purchase everything. The cost of the flight was very reasonable but everything such as baggage is extra.
Play is a great budget airline. There are no TVs or chargers in the seat but there was more legroom than expected. Boarding and all staff that I interacted with were great. You have to pay for any and all drinks or snacks you might want on flight.
The transatlantic flight was wonderful. The regional reminded me of jet blue. Crazy and packed. Not enough overhead space and tough on elderly.
Always find Aer Lingus reliable and good value for money. Food on this flight was pretty basic and the headphone Jack at my seat only worked for one ear. Little disappointed in movie selection, limited on recent releases. Staff are okay - but I always buy a cheap ticket so not like I expect first class opulence anyway!!!
Great hospitality and service! Seats are better cushioned then some
The vegan meal was pretty horrible tasting and the staff did not bring me breakfast and no coffee and asked. the connecting flight from dublin to bristol was much delayed.
Pretty darn good. Food was typical airline food. Not anyone’s favorite.
My luggage was missing for 3 days. It’s not acceptable
The family sitting beside me had a one year old constantly crying and another kid kicking my chair. I understand it’s nothing the airlines could do or it’s fault
The seating area was small and uncomfortable. The person in front of me put her seat back and my area got even smaller!!
Great seats assigned and comfortable, movies are good, food is delicious, great experience. No delays and they prioritize boarding children with parents which is plus.
they canceled my flight and we’re absolutely atrocious and helping me rebook
My flight was canceled. New flight is 40 hours later and I still didn’t get the flight from Frankfurt to Zagreb.
Great service. The flight was in great condition and the staff was very cheerful.
Check in crew in Charlotte NC was superb. There were 6 of them plus what looked like a supervisor, helping to answer questions and keep things moving. Never saw so many check in crew. Then some of them showed up at the gate later for boarding. Great. The flight was mediocre. The seats were small with little leg room. The screens kept coming on when we were trying to sleep and wouldn’t shut off. I know we paid far less than first class but does that mean we should be shoved in there??
Boarding was horrible. We were packed into a bus with few seats and made to stand for 10 to 15 minutes, then driven for 5 minutes on wild curves. Complementary food and drink was a tiny chocolate and a bottle of water. Seating was cramped. Aircraft had no video.
didn’t even get to go one of my returning flights cancelled and I wasn’t even in their system, vacation ruined thanks for nothing
The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).
Crew was rowdy and loud just hanging out in the rear of the plane instead of assisting passengers during boarding. During the flight the crew mostly hung out in the rear of the plane being obnoxious to a point of disturbance.
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.
They canceled my flight , they put me on a different flight that was delayed and the connection was lost . They lost my luggage. And now I’m stuck with any of my belongings.
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.
Seat layout, flight/club attendant service, food variety and quality could have been better. Business class Standard is visibly low compared with 6 other airlines that we have traveled for the past two years.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
They sell 1h /1h30min connection ticket that are impossible to make
Suite door was jammed but seat itself was very comfortable.