We got an upgrade to 1st class. However because it’s an older plane, 1st class was just recliner seats. This was an overnight flight, so anything helped. It would have been nicer to have seats lay further back in 1st class. We did not have food since we slept the whole way.
Great seats with individual screens for free movies
No vegetarian option Long back up at Mexico City customs
Flight on time. Lots of legroom. (Exit row.)
The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize
People make you feel dumb when you have a question or they need to repeat something they mentioned before. Is very hard to understand sometimes trough the speaker.
The crew was very nice.
The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating.
Flight attendant Antonio was great! Friendly, funny and kind.
I like that there are USB charging ports under the tv for every seat.
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