Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "This is always a quick flight. They usually only serve OJ and water, but the time goes by that it doesn’t matter!"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Polite crew :)"
Cons: "Pretzels!!! Seriously, the Biscof cookies are not as good. Of course, I like salty :)"
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Pros: "Business class. Seat was comfy. Reclined quite a bit. Food was great. Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Cons: "Staff was not very happy or helpful tho compared to other business class flights I’ve done. Movie selection was not good at all. Very dated. 4 new releases."
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Pros: "The entertainment, screens on back rest ensured, a proper flight entertainment."
Cons: "What is the purpose of checking in Early? I was at the furthest rear position of the Plane, and it was a very long flight. I checked in 24 hrs prior to flight and stayed up until we were able to check in through mobile app. I was very disappointed that my seat was next to restroom traffic."
Pros: "Crew was very helpful and accomodating."
Cons: "Not sure if that was an older plane or what, have travelled with COPA lots of time before, but this time around the chairs were specially uncomfortable (didn’t even reclined) only worse chair i’ve seated on a plane has beeb on spirit (which is a bargain airline, so unlike copa)"
Pros: "The seats were spacious and the hot meals were a treat!!"
Cons: "They didn’t have the food choices by the time they got to me."
Cons: "I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight"
Cons: "rude at check in, uncomfortable seats, did not get my veg meal as ordered, lost my luggage,"
Pros: "The crew was nice and attentive."
Cons: "The plane seemed old and dingy. The food was not good at all."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Cons: "Seat didn’t recline all. I felt like a sardine. Seat cushion the most uncomfortable that I have ever experienced."
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Cons: "My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Cons: "Delays should be fully disclosed from the start as opposed to rolling changes and stringing customers along . WestJet should have booked us on one of the 5 earlier flights to the same or nearby airports. At a minimum we should have received vouchers for dinner as we were delayed through meal times"
Pros: "Entire experience went smoothly. Right from when I booked by tickets to checking in at the airport. I was kept informed of changes to the flight itinerary and didn't have any trouble throughout the process."
Cons: "Nothing really could be improved other than typical airline problems that can't necessarily be solved. We did fly out of LAX on our way home and that was more of an unpleasant experience as there is not near enough seating for people waiting to board their flights."
Pros: "Seat okay. I have long legs so not enough leg room for me."
Cons: "No complaints"
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Pros: "New plane, nice crew, good entertainment, good food."
Cons: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Cons: "Full hour to drop our bags at ticketing. Otherwise great."
Cons: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Cons: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Pros: "Everything was on time. Food was good and movie selection was good"
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Cons: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Flight was late, lost my conection and gave me a flight for next day"
Pros: "gooe friendly service. Flights were on time. Embraer 1900 performed well."
Cons: "More English tranlation"
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"
Pros: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Cons: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Pros: "Everyone was perfect...!!"
Cons: "Real meal is necessary, we appreciate the snacks but real meal is necessary."
Pros: "The airline manage to put me on an earlier connection to Mexico City, very appreciated"
Cons: "Plane seats are very uncomfortable, not enough space"
Cons: "An extra food option could have been better. Very nice flight overall"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"