Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
It was Swiss. Our kosher meals were literally frozen solid and therefore inedible, and the crew didnt care.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Food was great. Staff was phenomenal. Seats were a bit hard and could use a lot more entertainment options as far as movies to choose from. WiFi was good. Overall great trip.
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
The flight was delayed, they didn’t even have water for the toilets or for drinks
Boarded early, left early, arrived 40 mins early! A win win for me!
These airplanes should be illegal. The seats are two tight, it is a safety issue. Wheelchair support was ridiculously slow. We almost missed our flight.
This flight is a quick way to get to Chicago, but a bit expensive.
O’hsre taxi and deboarding took 40 minutes. Needed 20 minutes extra time between connecting flights to avoid running through terminal.
Because I bought my ticket from Underpricer, I could not check in online. I could only check in at the airport and that was deeply frustrating because I had to arrive very early. The flight also departed 45 min late and passengers were given no explanations about why we were delayed. I was worried I would miss my connecting flight. Once on board, however, the flight was fine.
I love the e fact that the staff communicated swiftly when my flight was delayed and gate number changed
We had a mechanical delay which made us 90 minutes late (9:30 PM) then land and put into the penalty box because a plane was in our gate? What the hell! We should get priority.Damn American.
The seats were extremely cramped, with very little legroom or personal space. There was no room left in the overhead bins for a backpack, and the space under the seat in front was so limited that I could barely fit my bag underneath. Overall, the seating arrangement felt very uncomfortable and overcrowded.
Terrible boarding and first class experience. Nice staff but overall disorganized, dirty plane.
weather delay of almost 2 hours then we landed and our gate wasn't available so we waited another 30 min
Delayed flight more than I hour. When boarding we spent some additional time on the plane before takeoff ....
The flight was delayed significantly and we sat on runway after landing for awhile. Best thing was the flight attendant, Jenny, in first class, who was very professional and attentive. She was excellent - the rest of the flight was not.
The flight attendants were extremely sourly and borderline rude. I did not feel appreciated as an AA customer once.
The flight from LA to Chicago was smooth and service was very good overall.
