Find cheap flights from Boston to Pensacola

Pros: "Nothing"
Cons: "Everything"

Cons: "Great flight, ontime departure and early arrival. Bags were delivered within 15 minutes of Ariosto the gate."

Cons: "More legroom and monitors in the seat back like Jetblue."

Cons: "Feed me"

Cons: "Too many travelers on the same flight, but I know its the day before thanksgiving so its the way it is."

Pros: "Nothing!"
Cons: "Wifi was not functional, making me unable to do work for the duration of the flight. Rude flight attend literally stormed off mid-conversation as I was asking for assistance with wifi. And this was in FIRST CLASS. Unbelievable. And Unacceptable."

Pros: "Crew were exceptional!!! Organizing the passengers and make the arrangements to meet the requirements of social distance. Bravo!!!"
Cons: "Cookies had a very bad taste. Water was perfect!"

Pros: "The crew was respectful and friendly, the seat was comfortable"

Pros: "The comfort of the plane and aircraft crew."
Cons: "Customer service. Ridiculous when buying flight tickets, regardless the economy “restriction” if you buy two tickets together you put them together even if your picking the seats. A money scam charging more for us to pick our seats. Common sense isn’t that common"

Pros: "Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!"
Cons: "If Lisa was our flight attendant on previous flights!"

Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."

Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"

Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"

Cons: "Baggage claim number was wrong. They almost took my bag away"

Pros: "Nothing."
Cons: "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"

Cons: "If I actually made my connection. Delayed flight out of Boston"

Pros: "The crew was great, efficient and professional."
Cons: "My tv was broken and only played maximum volume."

Pros: "New plane layout was noticeably roomy."
Cons: "Still old seats, butt very uncomfortable"

Pros: "Short duration"
Cons: "My seat mate was coughing quite vigorously when we boarded. Not a single flight attendant asked her if she was ok. She was a very sweet older lady traveling by herself. Also I prefer when the flight deck makes an announcement prior to take off. It is reassuring to hear their voice especially in times of rough air. That did not happen today"

Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Pros: "What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely."
Cons: "Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate."

Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"

Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."

Cons: "The captain informed us AFTER take off that we could not wash our hands, take care when flushing, etc. Was this this hygienic? See"

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."

Pros: "The flight was safe."
Cons: "Hi. I was shocked that there was no food served on the 6 hour flight from Boston to LA. And the seats are way too small. I’m not large and I felt like I couldn’t breathe. There wasn’t enough help, either."

Pros: "A little turbulance, but nothing too outlandish."
Cons: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."

Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."

Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."

Pros: "Was on time"

Pros: "Flight from Lax to Lihue. Very comfortable, crew enjoyable entertainment with options"
Cons: "Everything about the flight from.Boston to Lax"

Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."

Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"

Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."

Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"

Pros: "Got me there eventually"
Cons: "One hour delay"

Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Pros: "Didn't realize till half way through the trip, but it was possible to view free movies via my iPad mini on Gogo Entertainment app. That entertained my rest of the trip!"
Cons: "No outlet found around seats, so I couldn't recharge my devices during the trip."

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Pros: "Flight was on time and got us past Hurricane Matthew w/o any issues."
Cons: "People were shuffling around their seats, no wifi, limited snacks...no frills basically just gets you from point A to point B."

Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."

Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"

Pros: "Good crew, very pleasant and professional."
Cons: "The three and a half hour delay was not great, but since it was due to weather issues in Chicago, certainly not the airlines fault. However, the communication about the delay was terrible. There was nobody and the gate, so we were relying on automated notifications from the airline. They kept pushing it later by 30 - 45 minutes at a time. We could have gone to the airport much later but just didn't know that."

Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."

Pros: "Flight attendants."
Cons: "Last Friday I had booked my flight for 8am, but when I woke up at 5am I found that they had just cancelled my flight without reason or rescheduling at 4:30am. I called the flight (American Airlines) and was put on hold for 45 minutes. Once I was able to get a hold of someone I rescheduled my flight to 7am, which was very rushed. I still managed to reach on time. my 1st stop was LaGuardia and there my gate was exchanged several times and my flight was delayed for 2 hours to Montreal Canada. I reach Montreal and missed my connecting flight to Winnipeg. Again American Airlines did not reschedule for me, the best they can do is give me a $12 voucher for food. So I get my rescheduled for a flight 3 hours later with an additional atop to Toronto. Unfortunately due to all these circumstances I miss one of the wedding events. I was supposed to reach Winnipeg at 4pm but end up reaching at 12:30am. When returning from Winnipeg, I came across more problems. My flight was cancelled due to weather, and again it is delayed for two hours. Our plane had left the gate and so when the airports in NY were closed we were far from the gate. They made us take our luggage and walk back to the airport. There were no clear instructions given and again I had to reschedule. I was stuck in a country with no family or friends at the airport two hours short of a 24hour day. I am really disappointed in the kind of treatment I received as a flyer, and I have flown many times with other airlines. I also don't buy from Kayak, and this will be the first and last time I ever do."

Pros: "The crew was very professional"
Cons: "That is a long flight and the seats could not recline at all. I also would have like a few more choices available from the menu. Asked for a blanket and was told that there are none on the flight."

Cons: "When I called AA on July 13 because there are no seats left for me to reserve for my ticketed flight home on July 22, they blamed it on you, Kayak, for not having me reserve them when I bought the tickets (tix purchased May 10 for a July 15/July 22 return flight). What is your process for ensuring your customers have reserved seats? I had booked seats for one leg of my flight at time of purchase but not any other legs ... doesn't make sense to me why I would not have done all at the same time unless I couldn't because it was too early? Please advise. BTW - I still don't have guaranteed seats for my flight from Phoenix to Boston on July 22. Any help you can provide is appreciated."

Pros: "We didn’t crash."
Cons: "First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered."

Pros: "The crew was great as was the check in crew."
Cons: "The comfort of the seat and leg space."

Cons: "Less people because of COVID"

Cons: "Free high speed Wifi. More room / comfort"

Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."

Pros: "Most uncomfortable plane that I've ever been on"
Cons: "Seat space"

Pros: "Great plane and crew"
Cons: "Flight was delayed twice"

Pros: "No meals no entertainment no free internet"

Pros: "very friendly crew"
Cons: "the food"

Pros: "Th Roland was very good as was the entertainment from BOS to SFO, but may as good from SFO TO OGG. They plane was older smaller and the entertainment ability was lacking from SFO TO E"
Cons: "The maple crisps were excellent from BOS to SFO. The pretzels were boring from SFO to BOS."

Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."

Cons: "Flight was delayed for an hour"

Pros: "Had exit row seats so there was plenty of leg room. We were in group 1 boarding, so we were boarded early so we had no problems."
Cons: "We were transferring to another airline with a 3 hr layover and United didn't get our bags there on time so our luggage showed up at our final destination 24 hrs late. Entertainment didn't work well - there seemed to be problems connecting via wifi and movies continuously stopped so I didn't use it."

Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."

Pros: "Good. Seating. Not too crowded"
Cons: "Na"

Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."

Pros: "Refund was prompt"
Cons: "Flight was canceled"

Pros: "The flight was short and sweet. However, the customer service rep checking me in at Logan could have been much more friendly. I was bringing my parents lobster from Maine, and I ended up having to check my box of lobster. I have a United Explorer card and a Chase Sapphire Preferred card and I was juggling my luggage and had to sit my money clip wallet on the counter. Since I had cash in my wallet, the customer service rep abruptly told me, “we don’t accept cash.” I have been flying for most of my life and I know that you have to pay for baggage fees with a credit card. This interaction was disappointing to say the least."
Cons: "No beverage service."

Cons: "flight was delayed"

Cons: "I told attendant my carry on had Med equipment. She proceeded to stow other larger carryons and tried to get me to check it — then she just put it in biz class. Cabin was hot. They brought me just after takeoff instas of at lunch time. My entertainment system didn’t work and the only response was “we’re aware of it” no attempt to fix, no apology. Then flight attendant skipped my tow with drinks."

Pros: "Direct flight"
Cons: "Forced to check in carry on, 1 hour to get it at bagage claim."

Cons: "Flight was super delayed scheduled to leave at 6:30 left at almost 9. Small updates with not much information. Entertainment system not functioning. Had to get a tow to the gate after landing??"

Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."

Pros: "We boarded very quickly. Take off and landing were immediate. I wasn't interrupted as I slept."
Cons: "The flight was delayed. Ordinarily, a little over an hour isn't bad, but we ended up landing at 1:30 in the morning, local time. I called United expressing concern about the arrival time when I was first notified of the delay and all I was told was "I'm sorry for the inconvenience." I learned later that there was an earlier flight I could have tried to get on."

Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"

Cons: "1. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Also, the four-seat middle section is so poorly designed. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. 2. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. The speed and reliability reminded me of trying to watch movies on a dialup connection. It would be so much better to just have the TV screens built into the seats. All in all, United got a bad batch of planes and should try to take this into consideration when working with Boeing/Airbus on the next order."

Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"

Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"

Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."

Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."

Pros: "Staff was great, friendly, and accommodating"
Cons: "Upgraded to first thinking i would be more comfortable and have a decent meal...wrong...seats were so blown out that my butt and back were in pain most of the flight. Caught food posioning from the rice pilaf. I dig that united offers inflight entertainment through your phone but its annoying that i have to hold up my phone i watch something but now I'm just nitpicking."

Pros: "Took a domestic flight A two hour flight was not very long and decent service the crew was friendly and appropriate for the short flight. As expected no food or entertainment was provided."
Cons: "There was a major boarding problem where somewhere free that we would not be able to board due to overbooking the plane tickets."

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "The flight was bumpy but otherwise pleasant"
Cons: "There was a rude passenger that yelled at me as I was exciting the flight suggesting that I cut her off as we were getting off the plane thinking that I took her bag. It was outrageous and completely ruined the flight for me. I realize this has nothing to do with the flight but it just made me feel so crumby and attached that I felt the need to share it. Also the leg room was a joke. We barely had any room to move. I probably won't fly coach on united again due to the bad taste it left in my mouth. Unfortunate because it's hub is in chicago."

Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."

Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."

Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."

Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."

Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "Mostly I like that crew is nice, aircraft is big, and from EWR direcect flight to Delhi."
Cons: "1) flight from Bos to EWR is never on time and connection time is very tight. On day before my uncle missed the same flight because flight Boston got cancelled. 2) business class seats are not comfortable."

Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Pros: "Friendly crew"
Cons: "Flight delayed 4.5 HOURS due to lazy attempts at calculating how much fuel was required with weather systems. We stopped to refuel in Minneapolis for a very long time, despite assurances it would only take ~20 minutes."

Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."

Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."

Pros: "Flight times/ delay was changed 4 times. In the end we were 1 hr Late, not the worst, but not great either. Plane was nice and had charging outlets."

Pros: "The attendants were the best I have ever experienced. Traveling with my disabled father can be very hard but it was great. We're always going to fly United!!!!!"
Cons: "Nothing"

Pros: "The flight and crew on the plane was fine.."
Cons: "Get the bag police off people cases looking to pick people of color to pay more money.. not right .."

Pros: "Flight attendants were nice"
Cons: "Disorganized and crowded"

Pros: "The man greeting was very nice but when looking for my seat the plane was NOT clean. Crumbs, chip bag. So whoever the woman steward was didn’t handle it appropriately when asked to clean it. She was grouchy! This is unacceptable especially with covid. Spirit is the worst airline!!"
Cons: "Spell out how expensive it is to ck a bag is beyond ridiculous. I will never fly with spirit again!"

Cons: "I was needing a wheel chair and got abandoned at the gate in Boston."

Pros: "Great crew! Also, one of the best landings I had in a while."

Cons: "Was alerted flight would be delayed early and I would miss my connection. Tried contacting agency multiple times with no result. Ended up paying for a flight I never used due to airline fault. Will never book through agency again"

Pros: "Crew was nice"
Cons: "Stop nickel and diming"

Pros: "I don’t know if it was bc we checked in early, or the airline was trying to make up for the miserable experience on the first leg of our trip, or some higher benevolent power was smiling on us, but not only did our random seating assignment put me next to my family member, but we got sat in one of the four “nice” seats in the first two rows!! It’s the most leg room either of us have had on s plane since were children, and it was phenomenal! The crew was just as great as the first portion of our trip (Spirit Airline’s one consistent bright spot), and, although the seats were still quite poor quality, they were spacious."
Cons: "I could feel the knees of the person behind me through the back of my seat, and the take off and landing of one of the “youngest planes flying” (S.A’s words, not mine) was disturbingly loud and shaky."

Cons: "My flight was delayed twice to Boston and I had an appointment to keep. I called the Spirit customer service line repeatedly to ask about travel options and discuss my dilemma. Unfortunately, it seems that phone line is entirely automated. I could not find a human to answer my questions. I finally booked a flight with another airline that was set to arrive in Boston prior to my Spirit flight. I planned to take my return flight home to Chicago, but was informed through email that I had been removed from the flight. I was very upset to learn that my round trip was cancelled by Spirit since I did not take the departure leg of the trip due to all the delays and my time constraints. If I was able to speak to a customer service representative when I repeatedly called for answers, I may have learned of this policy. I was told I could repurchase my flight home for $150, which was too much for me to spend. I am very disappointed that Spirit's budget nature even extends to poor customer service and lack of real humans to provide information during stressful travel situations. Since Spirit has done nothing to make me want to use this airline again, I will be seeking other carriers for my future travel needs."

Pros: "The flight down was fine. The plane seemed new and well-appointed. Boarding and staff were fine."
Cons: "My return flight was affected by Hurricane Irma. Spirit's first response was understandable under the circumstances, and I felt that they handled it as well as could be expected. They canceled my flight, notifying me about 8 hours prior to the flight, and automatically booked me for a new one for the next day. However, when I arrived for that flight, they cancelled after I was already checked in. The lack of prior notification -- and the fact that it was now two days after the tropical storm -- made me think that this was poorly handled. At that point, I bought a ticket on another airline. Spirit emailed me two $50 vouchers with an apology, which I appreciate, but I plan to contact them for a refund."

Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"

Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."

Pros: "I was most impressed with how well the flight attendants handled the situation of a screaming baby whose diaper needed changing. One attendant politely and amiably told the father (who was traveling alone with two small children) about the changing table in the bathroom and assisted him in retrieving his bag and getting to the bathroom with the two children. Another attendant came by with air freshener while the family was in the bathroom, as the area where they had been sitting had started to smell. Overall, the crew was very professional and friendly, managing to improve the situation smoothly and without making anyone feel badly."

Pros: "One and only one of the agents at check in and boarding seemed to care at all about serving their customers---even on the phone.. With that exception, all others seemed to have received NO training in what is a service industry or what the bare minimum of professional behavior of their employment might look like. The airline flight attendant made SPIRITS training very clear when I asked for water to administer an Rx drug needed because a plane departure delay of 3 hours required my Rx while in flight: "That will be 3 dollars for water; everything is for sale on this plane.""
Cons: "I did not like that my wife and I did not really believe that the reviews could really be true. THE REVIEWS ARE TRUE. Your experience at SPIRIT will probably be as reported as our experience proved. TERRIBLE AND EVEN HUMILIATING AT TIMES. On a scale of zero to ten, SPIRIT deserves a zero."

Cons: "Do to the plane being late I had to pay for another 24 hours parking in Detroit"

Cons: "This was my first experience with Spirit Airlines. I was due to fly in and out of Myrtle Beach, within 24 hours, direct from Boston, for some meetings. I had a 5:05 am flight and because I travel frequently, I knew at this time of the day, from this terminal in Boston, I could park and be at my gate in under 10 minutes. I arrived at 4:20 am and proceeded to the kiosk at 4:25 am to print my boarding pass. The kiosk said it could not print me one. With no one at the counter, and another passenger also unable to retrieve a boarding pass, we stood at opening of the security lane with not a single person in queue, staring in disbelief at our gate on the other side of the security point, which began to board, and while I was frantically on the phone with customer service, departed without us. At some point three Spirit Airline employees leisurely strode by engrossed in personal conversation. When we inquired how to retrieve our boarding passes, they said "Sorry, the kiosk closes 45 minutes before boarding. Someone will be back at the desk at 8 am." They shrugged their shoulders and walked away. My ticket says "Gates close 15 minutes before boarding" and NOWHERE on their website, boarding passes or itinerary does it say that you cannot obtain a boarding pass within 45 minutes of boarding. Furthermore, when I tried to check in online and "print" my boarding pass (who has a printer these days?), the process was so laborious, requiring me to login and create an account, that I abandoned the process and thought I would just use the kiosk at the airport. How wrong I was! Had I "printed" my boarding pass at home, I would have parked, walked through security, and boarded within 45 minutes, as I frequently do on American, which also flies from this terminal. This is a piecemeal, self-serve airline. Do not expect any customer service; in this unreliable era of air travel, I would not advise using this carrier unless cost is your priority and you are willing to risk the consequences."

Pros: "There was absolutely nothing positive about this flight with Spirit airline."
Cons: "There was three desperate delays of our flight without any reason given. There were no customer service reps anywhere to be found during these delays to talk to. The gate at Logan airport for Spirit airlines is seperate from the rest of the airport so if you wanted to get any food or drinks you had to exit the gate and go through security again to get back in. None of the seats on the plane recline so you are sitting straight up in very uncomfortable chairs the entire flight. All of the power strips that were attached to the seats in the gate didn't work so you could charge your phone if you needed to. Also, on top of it all when you call customer service to file a complaint you wait on hold for 45 minutes and then they tell you to go to the website to file a complaint! What a joke of an airline. I will never fly with Spirit again no matter what."

Pros: "Seats had a good amount of legroom. Ticket price was why I chose SPIRIT in the first place. The yellow planes are cute."
Cons: "The SPIRIT terminal in Boston is the worst I've experienced, ever. Seating was limited, there was only one refreshment stand after you get through TSA, so if your flight is delayed (which mine was), you can't even walk around and see stuff. The flight attendants were not that friendly and kind of annoying. Nobody wants to hear your terrible jokes on a flight that was delayed. No free refreshments on flight, not even a water, you gotta pay. $50 for one checked bag that was 20lbs, ridiculous. The "low" ticket prices are a sham, you end up paying more in other ways."

Pros: "Nothing"
Cons: "The customer service is absent, we had to wait in the plane almost an hour after we landed because our docking station had a plane in it still (really poor planning like are you serious), the whole bag situation is COMPLETELY a rip off I packed a carry on small suitcase that I have flown with many times and when I got there to check in it said carry on bags were $55?!?!? And to check a bag it was $50 that I had no choice but to pay. The cheap tickets Spirit offers are just so sneaky because you end up paying so much in the end. Spirit is the worst airline."

Pros: "I was grateful the flights never cancelled, but it delayed so often. Good news was I kept getting email notifications on all the delays."
Cons: "The airplane was not meant to be comfortable. The seats don't recline. There's no radio or TV. No Footrest. The seats had very little cushion. My first flight, it looked to be an older plane, so I assumed they bought it used. My second flight, the plane was definitely new and they styled it so it would NOT be comfortable. They even made the tray table shorter. Wasn't able to fit anything on that. If you are looking for comfort or peace of mind in getting to your destination on time, then I would NOT recommend Spirit."

Pros: "The plane was new and everything was clean. I was very content when my new rolling suitcase fit perfectly in the overhead compartment when I boarded the plane. Departure and arrival were a few minutes early."
Cons: "I didn't like that once I went through security at Logan there was no restaurant or bar on the other side. I didn't learn this until I had already waited in the line for security. I'm a nervous flier and require at least one adult beverage before flying which I wasn't able to manage. Next, luckily, I'm not tall or any larger or I would not have fit into my airplane seat! I can think of plenty of people who could not fit! The tray was tiny and only fit my can of soda and cup of ice! Good thing they do t serve food or it wouldn't have a spot on the tray! I was not impressed with the useless bungee cord that was acting as a pocket that held nothing. I had to keep my water bottle in my lap."

Pros: "My seat towards the front was very comfortable and I had a lot of room."
Cons: "My friends sitting in the back of the plane said their seats were terribly uncomfortable (felt like hard plastic)."

Pros: "Love the prices and the cleanliness of the airplane. Every staff I have interacted with have been friendly, polite, and look as though they enjoy their job and coworkers. The Spirit terminal at the Baltimore airport is phenomenal. It is spacious, clean, bright and modern. I will definitely be flying Spirit again!"
Cons: "This is the second time that I have flown from Logan airport on Spirit. Both times I have been very disappointed and disgusted by the terminal. The terminal is crowded and unclean. There were crumbs, wrappers and bottles on the floor. The trash can near the gate was overflowing with boxes and napkins. I was in the terminal for over two hours and not once was the bathroom or terminal serviced by facilities or maintenance staff. The bathroom is dark and crowded as well. Because the stalls and space is so small it's hard to manage your bags while using the bathroom. I would highly encourage an extra shift for cleaning crew and perhaps a different layout for chairs to make it feel less crowded and to bring a modern feel and look to the terminal."

Pros: "The crew was very kind"
Cons: "The simple fact is that, besides the $55 carry on fee, there is a much greater cost to such cheap flights. That comes in the overall experience. I arrived early to the airport, as recommended, to find no one working at the Spirit desk. They told one man to come back later. Also, the airline is often pushed into a tiny terminal with far too many people. It felt congested in the terminal and plane. The crew was quite kind; I am surprised they haven't left the airline. All to say: there is a very real cost to such cheap flights; do not underestimate it."

Pros: "There was not much to like. The crew members were nice and professional."
Cons: "Once you pay for your flight, there's many other fees that end up making spirit just as expensive as other, nicer airlines. There was a carry on fee, which is unheard of. There is also a fee for every single seat. When you get on the plane, the seats are so thin and very uncomfortable. There isn't a single TV and no wifi!! There's also no complimentary food or beverages, water was even $3. Overall, the experience just annoys almost every customer and makes them wish they had chosen another airline. I will NOT be flying with Spirit airlines again."

Cons: "First they didn't live up to their baggage carried on the plane. Consequently,loading the plane was slow and confining due to so much carryons. Second,gates 37&38 have a SMALL TSA checkpoint causing line confusions between entry to TSA and ticketing. Last the seating area cannot hold the passengers put in there, not enough seats,not enough toilets,no public water fountain, All these have me considering a complaint to the fire marshal and the health dept. The area is a hazard Pack your planes BUT not public areas"

Pros: "They charge for everything from one bag over *40* pounds and not paying the baggage charge online first (?!) to... water??? Water is a human right on a 6 hour $375 flight last I heard. A single bottle is $3. They wound up charging me almost a third of the cost of the flight for baggage fees. I almost didn't get on the plane it felt so wrong. Even the employees at check in agreed with me about the company. Unbelievable. And most agonizingly uncomfortable seats and unfriendly flight attendants ever. And zero leg room at all. My knees at 5'9" were forced against the seat in front of me. For 6 hours. I will never subject myself to them again. And that is the only time I have ever had this much of an issue with an airline in my life having flown *a lot*."

Pros: "Nothing at all"
Cons: "I didn't know there was a deadline to check in 45 minutes before your flight and I didn't know we were to check in with self serve kiosks. I went to one and was thinking about getting a seat upgrade but decided against it and cancelled out of the menu. I went to retry checking in and I was literally two minutes late. And they didn't have any flights until the next day so I had to buy a ticket from a different airline for significantly more money. Oh and guess what, I didn't receive a refund. Here's the real terrible thing, I got to the airport to fly from Boston back to Baltimore and I bought a round trip ticket with spirit and made sure I came in two hours before the flight so I would avoid checking in late again. Well, it turns out since I missed my outbound flight they also cancelled my flight home so I had to buy another plane ticket from a different airline. Honestly I've used kayak plenty of times and as a college student who went to a school across the country I flew frequently and still do for work. This was my worst experience flying ever and a trip that should have cost $100 to fly out cost an additional $500. I honestly hope spirit airlines goes out of service, I'm not alone in this sentiment. If you look you'll find numerous online articles for many users citing how poor the service is, unexpected cancellation of tickets, byanztine and not well advertised rules and I didn't know it at the time but it is consistently ranked as the worst airline in the US and for good reason."

Pros: "It went where I needed to go"
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."

Pros: "spirit airlines had the cheapest airfare at the time that we booked our trip. the kiosk check-in was smooth."
Cons: "we got hungry because of a flight delay so had to purchase in-flight food. the food is overpriced and frankly very disappointing. We splurged for 2 drinks and a snack box that claimed to have a cheese spread - in fact it was more like a dip (liquidy). the crackers almonds were good but the other items were just junk. we have ordered similar boxes on other airlines and got much better bang for our buck. I also think that a complementary beverage service would be nice. We all know that corn syrup is extremely cheap so I don't buy into their ad campaign about how not giving free soda service results in lower fares."

Pros: "Nothing!"
Cons: "55.00 fee for carry on luggage 50.00 fee for each checked bag I understand that it was a cheap flight, but they make up for that cost with all the fees! Plus there is no inservice drinks...everything is for purchase only. No cash, only credit used. Both my flights were delayed. The first one only and hour. The second over two hours. Crew on both were unprofessional and unkept. They were all wearing different color uniforms, I never knew if it was a flight attendant or a passenger. I would skip this airline in the future and just pay the extra with a better know airline. You will be paying extra in fees anyway, by going with this company. Oh and if you don't pay the 55.00 for your carry on at time of check in--they will charge you 100.00 at the gate. Terrible!"

Pros: "There wasn't much to like on this flight... it was pretty disappointing."
Cons: "All the hidden/ extra costs. It adds up to more than what any other airline would have costed and the service was worse. They lost my bag on the way there. They take FOREVER to get the bags to the baggage carousel (even when they make everyone pay extra to check a bag - but not as much to carry on a bag... you do the math). The flight was also delayed by 35 min. Once we got to our home airport, it took another 30+ minutes to even open the door so we could all get off the plane. It then took another 30 minutes once we all got down to the baggage carousel for the first bag to even come out of the baggage carousel."

Pros: "nothing..."
Cons: "Both my round trip flight from Boston to Chicago were canceled due to weather. I wasn't given any warning. The most I got was an email that said "your flight may have been canceled" after the time of when the flight was supposed to leave. I waited in lines for hours to get refunds. I didn't have time to wait a second hour and ended up buying a new flight with American. There were not enough employees to deal with the line of people waiting. We had to wait for two different groups of people flying to other cities to process their baggage. I left the line after an hour or else I would have missed my flight. They gave me a number to call in order to get a refund and this call has taken me about an hour and a lot of explaining, even though a refund was promised. It's too much to deal with. I won't fly with spirit again."

Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"

Cons: "I logged on spirit.com the day before to check in, print my boarding pass, and update my contact info for flight updates. I was not once contacted via email or text that my flight had been delayed three times. It was supposedly mechanical. Once aboard 5 hours late, we sat in the hot sun for another 45 minutes before moving. The pilot came over the speakers once at cruising altitude to say it would be another 2hours and 35minutes (the flight attendants had just repeatedly announced 1hour 25minutes). It was a mess and seemed incredibly unorganized."

Pros: "Nothing"
Cons: "The flight was initially reported as bing 2 hours late, then every hour that passed by they would delay another hour. It was a sunday evening Flight and I had to be at work at 6am. The short 1 hour flight was supposed to leave at 9pm and didn't take off until 2am! No explanation was given on why the delay. Then when we were on the plane, we were towards the back and We couldn't even get any sleep because the stewardess was talking loudly and non-stop to her partner. (Flight to Boston was delayed 1 hour as well)."

Pros: "Nothing"
Cons: "Delayed five hours for mechanical problems without any explanation and lies when they did explain. Finally boarded is on another plane where we sat for thirty minutes before they cancelled and sent us off the plane. Rebooking took hours at midnight in an empty airport and the staff was incompetent and unprepared. They used personal accounts to rebook. They also claimed hotel vouchers were coming but in reality some woman was simply calling hotels from her personal phone to see if they could accommodate all of us and never ended up getting anything forcing us to find out own and hope for later reimbursement. Experience best summed up by the counter agent rebooking me who said "good thing you got here first, those people in the back of the line are f@$&ed." I wish I could give negative stars."

Cons: "Spirit nonstop flight 616 from BOS to MSP on Tuesday July 26 was delayed for 4 hours due to mechanical problems with the plane, which was at BWI trying to depart for Minneapolis. Customers in Boston had to wait for it to be repaired in Baltimore and then flown to Minneapolis and THEN come back to Boston to pick up passengers. Scheduled departure was 7:42pm which got delayed four hours to 11:42pm resulting in a 2:20am arrival at MSP. Problem: At no time was this four hour delay announced over the loudspeakers to those waiting in the gate area, nor were there any options announced for those who could have returned home and flown the next day. Spirit did send email or text updates, but for those customers without cell phones or service, there was nothing. If I'd known, I could have gotten a good night's sleep at home and flown out the next day. Instead, it was four hours of tired adults and children waiting while restaurants and shops closed down with no updates announced. I don't mind the 'no frills' style, but Spirit"

Pros: "I liked that this is a choice you can make for a cheap airline to get to a close destination."
Cons: "Everything is an extra charge including baggage that should be allowed and first come first serve for seating instead of paying 25 dollars or getting random seating. They were telling people that they were allowed only under the seat bag but no overhead (even though you were originally allowed to) and it was 100 dollars for the bag. The plane was delayed and no one knew why so they kept telling us that we were leaving later and later so I went to get dinner and all of a sudden we were boarding. They typed in our seat numbers and were delayed even more because there were people not from our flight on the plane and people were in the wrong seats. Everyone was angry and saying they will never take this airline again. I thought the whole process was ridiculous and definitely didn't impress."

Pros: "I like that you are in control of what you want/need to spend. You don't have spend money on things that are of no consequence to you."
Cons: "The fact that Spirit has a different baggage weight limit than the other carriers was a bit of a shock. We fly a bit and maybe just took the 50 lbs limit to be common. Not at Spirit. The limit was 40 and that kinda made us go "hmmmm". It's not like Spirit hid anything, its just that we weren't looking for the differences to vary from the norm with other airlilnes. Also, the seats. They don't recline and there is much less leg room. This was hard on us as we are all tall. Again, Spirit let us know this was going to happen so there was no "surprise!", but it was uncomfortable on a 3 hr flight. The rest was fine. The crew was very entertaining."

Cons: "When booking I did not know there were large additional fees. I have traveled alot and booked the flight, packed a carryon and thought I was good. WRONG, the day I was leaving j was told if I wanted to bring my carryon it was an additional 36.00 each way. Then I was asked to choose a seat which was another 10-30 dollars. I ended up stuffing all my items into a duffle bag that fit under the seat to avoid fees and had the airline just asign a seat. But the ride was extremely rough because of storms, I asked if I could have water and was told it would be 3.00 I was so frustrated I opted to wait the additional hr for a beverage. I suggest anyone planning on using this airline be aware that the prices are good if you don't want to bring anything and you can provide your own beverages and snacks."

Cons: "As a customer I should be informed about additional fees that are clearly stated before the final purchase of the ticket. My concern is that without visible proof of additional fees, it seems your intent is to mislead customers into false advertisement. I should not have to pay for a seat when you check in; it should have been a part of your initial payment of the flight---otherwise what did I pay for in the first place? Additionally, one should not have to pay for a carry on bag--especially $55. That is a lot of money. Moreover, a carry on should be included in the original ticket price as well as the seat price."

Pros: "I liked that we had a female pilot on this particular flight."
Cons: "I had to pay to get a seat on the plane after I had bought the ticket. Seat prices ranged from $4-$20+, in addition to the plane ticket. There is not a carry on bag included in any of this so you have to pay an additional $45-$55 for a carry on and even more if you want to check a bag. There is no in flight entertainment (I like to read so this I didn't mind too much) or complimentary beverage service. Also, the seats don't recline at all. It ends up being a very uncomfortable flight for the same price you would pay for a better airline that builds that into the price instead of surprising you with fees after the fact. Will likely never fly Spirit again."

Pros: "Nothing"
Cons: "Flight was cancelled at 7:30 am day of departure, we had already gone through security and gotten to the gate, before we were notified. Pilot could not be found, and did not show up for work.. No real attempt to help us find another flight. we had a 9 am departure, and had to be in Baltimore for my wife's conference at 5 p.m. We were told that Spirit had a 9 pm flight. That did us no good. That is all we were told. as an after thought, we were told there may be a flight at Jet Blue and we should go there. we flew through the terminal to get to the Jet Blue desk, and we said we were coming from a cancelled Spirit flight- they said "say no more, we are used to getting customers from Spirit cancelled flights," Jet Blue could not have been any nicer, and rebooked us on a 10:30 am flight to Baltimore. WE love Jet BLue, We hate Sprit."

Cons: "The flight to Chicago was fine, but getting home was another story. After delaying the flight about 1.5 hours the flight was cancelled. No real reason was given and no other airlines were canceling flights. When I called to get on the next flight, they said the earliest they could get me home to Boston was in 2 days. Everyone was frantically trying to rebook and the other airlines were selling out. Long story short, I ended up paying $270 for a flight to Providence via Charlotte on American Airline. My husband then drove the hour to Providence to pick me up. All in all....I am all set with Spirit Airlines."

Pros: "come on, have you ever been on more than 1 Spirit flight that landed at the expected arrival time?"
Cons: "being delayed 2 hours due to who knows what and missing captains :-/ And it makes a difference when you're trying to catch a train to DC after midnigt. Every time I fly Spirit, I swear I will never do it again, but the tickets are so cheap and the crew is always so nice. So WTF? Charge me 10 ir 20 more bucks and take off on time a little more than 60% of the time and maybe I'll recommend you to fellow travelers. Otherwise you stay a guilty pleasure and your flight continue to go unfilled. I know I'm not the only one to this..."

Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."

Cons: "I booked a 4 day flight (M-Th) and when I went to return, the flight was booked for an entire week later. I would never do that because I needed to be in Philadelphia on Friday. Nothing could be done to help me and I was expected to pay money to change the flight (everything was booked and I couldn't leave on Thursday anyway). I wound up canceling the flight and flying another airline and out of another airport. I had to return my car at one airport (West Palm) and then get a ride to the other airport (Miami). I had a direct flight with Spirit and then had to get a connecting flight. It was a very stressful situation and I was not happy. Now I have to file a claim with flight insurance to get reimbursed for the extra tickets I had to purchase. All around - very stressful!!!!!!!!"

Pros: "my ticket was cheap and once it was canceled my ticket price was refunded without hassle."
Cons: "My trip was canceled and I never received any notification that it had been, so I took a bus to the train station, the train into Boston (an hour away), the Silver Line bus from the train station to the airport, and only THEN learned that my flight had been canceled. Checked my email and never received any notification by email or phone that my trip had been canceled so I essentially had to spend several hours making a trip into Boston during a snowstorm in order to find out that I couldn't go anywhere. They transferred me to a flight on a different airline but I had to pay another $580 for that privilege. Very unsatisfactory. At the very least I should have received an email notification of trip cancellation."

Pros: "I did not like anything about this airline other than the friendly flight attendants."
Cons: "Nothing nice to say. Spirit intentionally tricks people with their business model by offering a cheap base fare then charging for ABSOLUTELY EVERYTHING. I'm literally surprised I wasn't charged for breathing. My list of disappointments and ridiculous costs: -paying for your exact seat location on top of your ticket -Paying egregious amounts for luggage - watch out for hidden costs -paying for WATER -seats are awful and uncomfortable and don't recline whatsoever. Felt like they were made of plastic. -planes (even cross country) only have 2 bathroom stalls total so that spirit can keep their costs low with smaller planes. Then they make several PA announcements that you can't wait for the bathroom by the door. So if you're sitting in the middle of the plane you're screwed because everyone closer gets up first. AWFUL customer experience overall!! I could have paid the same total amount for a respectable, comfortable airplane with a reasonable amount of bathrooms and free water."