Cons: "Good for now"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Cons: "The inoperative TV screens should be repaired."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "All was good"
Cons: "All was good"
Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"
Cons: "Delays due to Democrats not making deal"
Pros: "Arrived ahead of time"
Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
Pros: "wonderfu crew... very helpul`"
Cons: "My sit changed last minute, noisy babies"
Pros: "The cheese bites were amazing!"
Cons: "My luggage is lost."
Cons: "Flight was horrible"
Pros: "Good service. And good features. Enough space in seats in first class."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Cons: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "We didn’t order food and there was no online entertainment"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Cons: "Late flight without any compensation for our trouble"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Cons: "Jet airways sucks"
Cons: "The flight crew and staff were all great!"
Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."
Pros: "Everything was just right"
Pros: "Great crew and passengers"
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Pros: "Comfort and space"
Pros: "Water and snacks offered when flight was delayed over an hour! Crew."
Cons: "Flight delayed over an hour."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Smooth flight. Early arrival. Friendly flight attendants."
Pros: "Professional staff and clean seat with smooth pilot who was not constantly announcing things"
Cons: "Small seats"
Pros: "Good. Seating. Not too crowded"
Cons: "Really expensive internet"
Cons: "No info about gate changes."
Pros: "it was very punctual and easy to get around."
Cons: "All was good"
Cons: "It was quite late"
Cons: "Took 3 days to deliver my case. They have daily flights. Very poor."
Pros: "No issue and on time"
Pros: "On time"
Cons: "Kinda bumpy"
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."
Pros: "I'm very happy with the flight."
Pros: "Ease of boarding and security checking bag at gate"
Cons: "Check in kiosk couldn't scan phone was glad to unload my carry-on and check it for free. Should be encouraged to check 1 bag for free from start for smaller bags. Flight attendant was crabby when I tried to squeeze past into my seat. She kind of apologized by being nicer to me after that. They kind of yelled at passengers to take their seats to take off. I liked United. Too bad about the incident I read about. I was on a flight with no available seats to LA and thought someone had taken my seat. Turns out I was reading it wirong on my phone abd the last seat available was actually mine."
Pros: "Good service good snacks."
Cons: "The plane delay wasn't explained"
Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"
Pros: "Very polite clean nice great experience"
Cons: "Crabby flight attendants"
Cons: "It was delayed as the incoming crew were late and I reached Phoenix almost at midnight which was inconvenient"
Cons: "Seating drinks/food pricing baggage handling"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "On time , smooth flying, great service"
Cons: "no room very tight"
Pros: "The staff was very friendly and accommodating"
Cons: "There was some sort of mix up with seat assignments two guys had the same seat assignment. The very nice gentleman who was sitting in my seat due this stood and allowed me to have my seat as it was on the isle and I was in boarding group 5 and my seat was all the way at the end by the bathrooms and needed to be able to stretch my legs into the isle. There was absolutely no leg room what so ever. The dude next to me spent the entire trip jabbing me in the side with his elbow so that he could access what little space I did have. I was unable to move my legs because every two seconds the entire plane was trekking to the back to use the bathroom, because while there was a third bathroom on the plane towards the front, for whatever reason nobody seemed to be using it."
Cons: "Because United scheduled flights without regard to airport Construction in Boston my flight was changed 3 times and I still missed my connecting flight. After I missed my flight, they refused to schedule me on the next available flight even though people behind me were scheduled because they were preferred customers. They refused to pay for my hotel and the customer service was rude arrogant and dismissive. I will absolutely never fly United again. The crew on the Boston flight to Newark was lovely everything beyond that was absolutely abhorrent. We got to our connecting flight exactly as boarding closed and they refused to let 11 people board. And subsequently, United staff was rude to us saying it wasn't their fault."
Pros: "Boarding was prompt"
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
Pros: "Except for the boarding process, the flight went smoothly, the crew was friendly and I had no problems."
Cons: "The boarding process was confusing. I was issued a boarding pass with "see agent" instead of a seat assignment listed. When I saw the United agent at the gate I was told "don't worry we'll find you a seat." I was confused because I felt that I was treated as if I was flying stand by when in reality I booked my ticket in advance. Everything worked out in the end--I was one of the last on the plane but I got a seat and had no issues with finding a place for my carry-on--however, I prefer having an assigned seat to avoid the anxiety of not knowing what is going on during the boarding process."
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "Nothing really."
Cons: "Drinks and snacks."
Pros: "The crew was nice."
Cons: "The CTA had a detour leading into the airport we were taken 40 minutes out of our way on the blue line leadijg into Ohare. Get to the ticket counter NO ONE IS THERE. Finally a representative leaving sees me trying to get help and gives me a paper with the number for frontier says I will have to flig"
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Pros: "Arrived 30 min early"
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Tickets were cheap and plane looked clean"
Cons: "Lots of hidden fees. Crew was not polite. Seats were uncomfortable"
Pros: "I lived"
Cons: "When I tried to get on at the last minute from Denver to Phoenix the girl at the desk right before I got on was acting like a jerk, other than that everything else was ok, definitely would be better if there was USB ports and if I'm gonna spend $7.99 on a shot of whiskey it would at least fill the glass up and the plane sounded like it needed repairs"
Cons: "Air bondage the seats were thin and uncomfortable they look like my daughters play school set .we were jammed in like crayons in a box .carpet , seats window Tray tables were a filthy and the tray table was so small , there was not enough room on it to hold a glass . The flight was 14 hours late coming in to den , plane broke down and do you they would help you ,,,nope your on your own . Missed a 70 th birthday party . I used to fly frontier exclusively the customer service wa great the plans clean with entertainment in the seat back . now it's like riding in an upholstered sewage pip With all the delux amenities of the DMV .by the time they up charge , you could have trvailed on real airline ."
Pros: "The crew"
Cons: "Biggest regret buying this "discounted" ticket. Not a real discount. Found out there were a bunch of hidden fees when I was checking in. They charge $60 for the checked bag EACH WAY and was super shocked they charge for a CARRYON!! Unbelievable. None of the regular seats recline whatsoever unless you pay more hidden fees just to have your seat not be straight up the entire time, and there is no front table to put a computer. To save another dime, they installed some super cheap 6 inch x 3 inch mini ledges that they call tables. I'll NEVER fly with Frontier again. They also refused to let me check in early so I had to sit and wait for hours since they refused to give me a boarding pass until I came all the way back to ticketing exactly and only exactly at 2 hours before boarding. Worst flight. A total shame since the crew was incredibly nice."
Pros: "I got a full row to myself.."
Cons: "Could not recline seat. Could not understand flight attendants' speech."
Pros: "Smooth flight , on time ,good crew"
Cons: "Have to pay for soft drinks ,coffee"
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Clean modern aircraft, friendly crew"
Cons: "The seats are very uncomfortable"
Pros: "Good fare prices for tickets."
Cons: "Seats don't recline."
Pros: "Polite crew clean aircraft"
Cons: "Hidden cost. Difficulty checking in on line."
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "Although there are baggage and carry-on fees, the price of the ticket was so affordable that it's ok."
Cons: "Website challenges - didn't seem to connect my flight to my existing frequent flier account, may need to track this and make sure we get the points."
Pros: "Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline."
Cons: "The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again."
Pros: "It was cheap!"
Cons: "It was cheap. You get what you pay for... I had forgot that there were absolutely NO additional frills with this airline... You get one cup of water and absolutely nothing else. The staff was a nice as can be expected, but didn't look like anyone wanted to be there. And when my husband asked for some hot tea (thinking it would be complimentary - it was not), they got very frustrated. But I would guess they're just victims of their circumstances, so no hard feelings... Still, wouldn't recommend unless you're on an extreme budget."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Cons: "Fees for carry-ons, tiny tray tables, uncomfortable seats. Worst airline I've ever flown on. Kayak ought to start taking fees into account when presenting ticket prices."
Pros: "Very smooth flight"
Cons: "No complimentary beverages. Seats were very uncomfortable"
Pros: "flight time"
Cons: "dated plane,carry on fee, had to check my CARRYON"
Pros: "On time. Friendly staff"
Cons: "Being charged for carry on bag. $4 for crackers and then expect a tip. Offer to move for inches more leg room for $50"
Pros: "It hasn't departed yet!"
Cons: "So far, it's been a four hour delay. And it is still being delayed!"
Pros: "Flight price was good"
Cons: "Baggage price is ridiculous"
Cons: "So many hidden fees, not worth the hassle. I will never use this airline again."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Pros: "Seats were extremely uncomfortable. Baggage claim took over 45min. we had to buy seats,buy food, buy baggage. I was appalled by all the additional charges"
Cons: "Seats were extremely uncomfortable. Baggage claim took over 45min"
Cons: "Expensive items were taken from my checked baggage."
Pros: "Check in process was easy and agent very accommodating."
Cons: "Already mentioned above"
Cons: "Passenger should have one carry-on for free"
Cons: "the seats are hard"
Cons: "Seats, no drink/snack, too hot upon boarding (no AC).."
Pros: "Easy boarding with the zone system."
Cons: "No space at all in seats and tiny tiny tray table....to tight, way to crammed in."
Pros: "I liked that it was a nonstop flights"
Cons: "I didn't like the seating and all of the hidden fees."
Pros: "The price"
Cons: "very uncomfortable seating"
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Pros: "Cheap flights and good service the other flight competitors are in trouble"
Pros: "The boarding was quick"
Cons: "No snacks/drinks given on a 3 hour flight. Flight attendants seemed rude and sarcastic."
Pros: "On time, clean plane, good crew relation."
Cons: "Having to go back from vacation..lol"
Pros: "Seats to recline a little bit, complimentary drinks ( soda, tea, coffee, water )"
Cons: "Seats did not recline and uncomfortable on 3 hr trips."
Pros: "Flights were on time. It was a smooth flight."
Cons: "The seats were not very comfortable."
Pros: "This is a good option if the price differential va other airlines is significant enough. However you must consider all the add on costs in that value calculation. Charges to reserve seat and check in on line, charge for carry on, charge for all drinks etc"
Cons: "Seating is beyond uncomfortable."
Pros: "Uncorfoble seats. Staff very polite and friendly."
Pros: "On time"
Cons: "Worst seat on the plane. Had to pay more for my carry on bag than my flight ticket"
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Pros: "I don’t know if it was bc we checked in early, or the airline was trying to make up for the miserable experience on the first leg of our trip, or some higher benevolent power was smiling on us, but not only did our random seating assignment put me next to my family member, but we got sat in one of the four “nice” seats in the first two rows!! It’s the most leg room either of us have had on s plane since were children, and it was phenomenal! The crew was just as great as the first portion of our trip (Spirit Airline’s one consistent bright spot), and, although the seats were still quite poor quality, they were spacious."
Cons: "I could feel the knees of the person behind me through the back of my seat, and the take off and landing of one of the “youngest planes flying” (S.A’s words, not mine) was disturbingly loud and shaky."
Pros: "Flight from MSP to PHX was delayed an hour, which messed up our transportation down there. Minimal word was given, at time of boarding they then delayed 30 min, then when that time expired they added another 30. VERY UNORGINIZED, and unprofessional. Terrible service, terrible airline, don't be tricked by 5% cheaper fairs... they suck!"
Cons: "They canceled our flight home from PHX to MSP, they blamed weather in DFW, which is bull, there were many other airlines flying out of DFW that morning. Because they blamed weather, there was no compensation for screwed up schedules. The next available flight was 2.5 DAYS later!! no other options, it was ridiculous... they were no help to get rebooked on another airline, or even driving to another airport... horrible all around. We ended up driving to Mesa Gateway, flying Alegiant Air to Fargo, renting a car, driving 5.5 hours back to MSP to get our car, then 2.5 hours home again. But it's all good, Spirit refunded that leg of our fare... $220... we spent over $750 to get home by 1am, when we should have been there by early afternoon. DONT EVER FLY SPIRIT - THEY'RE THE WORST..."
Pros: "Swap to Delta flight."
Cons: "Return ticket also cancelled without my knowledge. Had to argue to get return ticket restored."
Cons: "Seats were very thin, had has children kicking and screaming behind me on both flights. Both flights were late for takeoff, which was very inconvenient, and lastly I do not think your airline prices justify charging $3 for something to drink! I paid about $90 for a United direct flight to Boston, where I had free drinks, and yet I paid $150 through you guys to take two flights home as you had no direct flights back. I will never fly Spirit Airlines again. Your flights are not cheap enough either to justify charging $90 for two checked bags. Good luck, but I would rather take United."
Pros: "The flight down was fine. The plane seemed new and well-appointed. Boarding and staff were fine."
Cons: "My return flight was affected by Hurricane Irma. Spirit's first response was understandable under the circumstances, and I felt that they handled it as well as could be expected. They canceled my flight, notifying me about 8 hours prior to the flight, and automatically booked me for a new one for the next day. However, when I arrived for that flight, they cancelled after I was already checked in. The lack of prior notification -- and the fact that it was now two days after the tropical storm -- made me think that this was poorly handled. At that point, I bought a ticket on another airline. Spirit emailed me two $50 vouchers with an apology, which I appreciate, but I plan to contact them for a refund."
Pros: "Read the very fine print. There is an upcharge for everything. They also made it look like seats were booked and there were a total of about 20 people on the plane . Would not fly Spirit again"
Pros: "Flight attendants were friendly"
Cons: "No carry-on luggage? It wasn't clear when we booked the flight. We have 4 kids and we just packed carry-on luggage, which all ended up being needed to checked in. Their price for carry-on or checked in luggage is ridiculous. The flight ended up costing us much more than if we flew other airlines. Also, our flight is scheduled to take off at 5:05am, and there were NOBODY at the counter to help any customer for bag drop less than an hour before the flight. There was a huge line and everybody was rushing through the bag drop line at the last minute and running to the gate in order to make the flight. Terrible!!! Seats were cramped, no entertainment and water will cost you $3! Definitely will not fly Spirit again!"
Pros: "I was most impressed with how well the flight attendants handled the situation of a screaming baby whose diaper needed changing. One attendant politely and amiably told the father (who was traveling alone with two small children) about the changing table in the bathroom and assisted him in retrieving his bag and getting to the bathroom with the two children. Another attendant came by with air freshener while the family was in the bathroom, as the area where they had been sitting had started to smell. Overall, the crew was very professional and friendly, managing to improve the situation smoothly and without making anyone feel badly."
Pros: "One and only one of the agents at check in and boarding seemed to care at all about serving their customers---even on the phone.. With that exception, all others seemed to have received NO training in what is a service industry or what the bare minimum of professional behavior of their employment might look like. The airline flight attendant made SPIRITS training very clear when I asked for water to administer an Rx drug needed because a plane departure delay of 3 hours required my Rx while in flight: "That will be 3 dollars for water; everything is for sale on this plane.""
Cons: "I did not like that my wife and I did not really believe that the reviews could really be true. THE REVIEWS ARE TRUE. Your experience at SPIRIT will probably be as reported as our experience proved. TERRIBLE AND EVEN HUMILIATING AT TIMES. On a scale of zero to ten, SPIRIT deserves a zero."
Cons: "After I spoke with another individual he understood what had happened with maintenance on the front end of MSP and that I would've made my FTL flight to SJO had the flight left at 6am like it should've not 3pm. He said nervously that he'd have to talk w/ the supervisor again, where she came back & tried to fight about weather issues from BOS to FTL..but she didn't take a second to understand that I was delayed from maintenance in MSP which didn't allow me to leave til 3pm vs 6 am. If i had made my MSP flight at 6am, I would've made my flight in BOS at 2:45 and therefore caught my FTL to SJO flight at 11pm. He then talked her through it once again, and she gave me a voucher very begrudgingly. Wrong person to have in this sort of position there. I didn't catch her name, but she was a very unprofessional supervisor working the late night shift at 11pm in FTL at spirit ticketing desk."
Pros: "Seats had a good amount of legroom. Ticket price was why I chose SPIRIT in the first place. The yellow planes are cute."
Cons: "The SPIRIT terminal in Boston is the worst I've experienced, ever. Seating was limited, there was only one refreshment stand after you get through TSA, so if your flight is delayed (which mine was), you can't even walk around and see stuff. The flight attendants were not that friendly and kind of annoying. Nobody wants to hear your terrible jokes on a flight that was delayed. No free refreshments on flight, not even a water, you gotta pay. $50 for one checked bag that was 20lbs, ridiculous. The "low" ticket prices are a sham, you end up paying more in other ways."
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Cons: "The customer service is absent, we had to wait in the plane almost an hour after we landed because our docking station had a plane in it still (really poor planning like are you serious), the whole bag situation is COMPLETELY a rip off I packed a carry on small suitcase that I have flown with many times and when I got there to check in it said carry on bags were $55?!?!? And to check a bag it was $50 that I had no choice but to pay. The cheap tickets Spirit offers are just so sneaky because you end up paying so much in the end. Spirit is the worst airline."
Cons: "a $57 fee for a carry on is a bit ridiculous. If I had know this, I would have flown on a different airline for a little bit more cost."
Cons: "I accidentally booked an 9pm flight when I meant to select 9am flight at 8am after missing my jetblue flight. I needed to get to Baltimore for work. I went through security and while I was about to board the plane they turned me away due to my ticket being incorrect. The woman checking the boarding passes rudely said "there's no room on this plane so we can't switch this ticket to 9am." I went to Spirit customer service minutes after I was turned away and they told me there was in fact room on that plane. So because of an honest mistake, they 1) wouldn't refund my ticket and 2) were rude and unhelpful and refused to let me on a plane that had plenty of space but they didn't want to inconvenience themselves for 5 minutes to change my boarding pass even after I had gone through security. I will never book Spirit again, even if I'm desperate."
Pros: "The plane was new and everything was clean. I was very content when my new rolling suitcase fit perfectly in the overhead compartment when I boarded the plane. Departure and arrival were a few minutes early."
Cons: "I didn't like that once I went through security at Logan there was no restaurant or bar on the other side. I didn't learn this until I had already waited in the line for security. I'm a nervous flier and require at least one adult beverage before flying which I wasn't able to manage. Next, luckily, I'm not tall or any larger or I would not have fit into my airplane seat! I can think of plenty of people who could not fit! The tray was tiny and only fit my can of soda and cup of ice! Good thing they do t serve food or it wouldn't have a spot on the tray! I was not impressed with the useless bungee cord that was acting as a pocket that held nothing. I had to keep my water bottle in my lap."
Cons: "I'm only 5'6" and my knees were jammed into the seat in front of me... wildly uncomfortable."
Pros: "The crew was very kind"
Cons: "The simple fact is that, besides the $55 carry on fee, there is a much greater cost to such cheap flights. That comes in the overall experience. I arrived early to the airport, as recommended, to find no one working at the Spirit desk. They told one man to come back later. Also, the airline is often pushed into a tiny terminal with far too many people. It felt congested in the terminal and plane. The crew was quite kind; I am surprised they haven't left the airline. All to say: there is a very real cost to such cheap flights; do not underestimate it."
Pros: "There was not much to like. The crew members were nice and professional."
Cons: "Once you pay for your flight, there's many other fees that end up making spirit just as expensive as other, nicer airlines. There was a carry on fee, which is unheard of. There is also a fee for every single seat. When you get on the plane, the seats are so thin and very uncomfortable. There isn't a single TV and no wifi!! There's also no complimentary food or beverages, water was even $3. Overall, the experience just annoys almost every customer and makes them wish they had chosen another airline. I will NOT be flying with Spirit airlines again."
Pros: "Honestly I didn't like anything about it. The flight itself was fine but charging for everything including checking luggage, $55, and carry on's, $52, was so expensive. I don't have issues with affording flying expenses but I don't expect to pay this kind of money without being informed when I purchase my ticket. NONE of this was explained in the purchase part of the ticket. I will NEVER and I repeat NEVER fly this airline again. I fly all the time for business and family related matters and have never had this type of expenses included in my flight. I am not a frugal person but this is ridiculous. Domestic flights will be only on airlines that do not charge for these things i.e. checking bags and pretzels for Christ sake. Spirit never! Thank you. Call me Chuck Fantastic."
Cons: "First they didn't live up to their baggage carried on the plane. Consequently,loading the plane was slow and confining due to so much carryons. Second,gates 37&38 have a SMALL TSA checkpoint causing line confusions between entry to TSA and ticketing. Last the seating area cannot hold the passengers put in there, not enough seats,not enough toilets,no public water fountain, All these have me considering a complaint to the fire marshal and the health dept. The area is a hazard Pack your planes BUT not public areas"
Pros: "Uncomfortable seats, zero leg room, a website that has yet to function properly without me having to call customer service several times per flight. Not to mention the "Low fares" Spirit offers you don't actually account for the money you shovel out for EVERY SINGLE EXTRA you can think of. I ended up spending 65$ on my last flight just to bring a carry on and choose a seat. Tie that all together with an angry, impatient, and unprofessional staff, and you result in a customer who will never be flying spirit airlines again."
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Pros: "Nothing at all"
Cons: "I didn't know there was a deadline to check in 45 minutes before your flight and I didn't know we were to check in with self serve kiosks. I went to one and was thinking about getting a seat upgrade but decided against it and cancelled out of the menu. I went to retry checking in and I was literally two minutes late. And they didn't have any flights until the next day so I had to buy a ticket from a different airline for significantly more money. Oh and guess what, I didn't receive a refund. Here's the real terrible thing, I got to the airport to fly from Boston back to Baltimore and I bought a round trip ticket with spirit and made sure I came in two hours before the flight so I would avoid checking in late again. Well, it turns out since I missed my outbound flight they also cancelled my flight home so I had to buy another plane ticket from a different airline. Honestly I've used kayak plenty of times and as a college student who went to a school across the country I flew frequently and still do for work. This was my worst experience flying ever and a trip that should have cost $100 to fly out cost an additional $500. I honestly hope spirit airlines goes out of service, I'm not alone in this sentiment. If you look you'll find numerous online articles for many users citing how poor the service is, unexpected cancellation of tickets, byanztine and not well advertised rules and I didn't know it at the time but it is consistently ranked as the worst airline in the US and for good reason."
Pros: "It went where I needed to go"
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."
Cons: "55.00 fee for carry on luggage 50.00 fee for each checked bag I understand that it was a cheap flight, but they make up for that cost with all the fees! Plus there is no inservice drinks...everything is for purchase only. No cash, only credit used. Both my flights were delayed. The first one only and hour. The second over two hours. Crew on both were unprofessional and unkept. They were all wearing different color uniforms, I never knew if it was a flight attendant or a passenger. I would skip this airline in the future and just pay the extra with a better know airline. You will be paying extra in fees anyway, by going with this company. Oh and if you don't pay the 55.00 for your carry on at time of check in--they will charge you 100.00 at the gate. Terrible!"
Pros: "The crew was sympathetic to us when we arrived with a carry on bag that we had no idea was a charge - they were nice and considerate about explaining Spirit's appalling charges."
Cons: "Spirit Air is so full of fraudulent business practices where do I start? You buy a ticket thinking you are getting a great deal, until you realize you have to pay for EVERYTHING: your carry on, your bags (OH, and they only have a 40lb limit, beware), your seat, and so much more. They are not helpful at check in and honestly don't want people to even have to deal with their agents (do it all online) and charge you $10 extra if you do need to speak to an agent. They are terrible. Food is expensive and they don't give you ANYTHING as a courtesy. I can't believe they are actually making money - but they do it because we all buy a ticket thinking it is a great deal only to find out we have to pay all the fees. I think KAYAK needs to REALLY consider if this is a business they want to promote as a low cost airline."
Pros: "The flight was great"
Cons: "The fees"
Cons: "The flight was cancelled due to the plane being stuck in another city due to weather. I've had this happen before with other airlines, and they were able to rebook me on another airline's flight, with no price difference. With Spirit, they only were able to refund my money or move me to another date, four days later, which would have caused me to miss the event I was supposed to attend over the weekend. I thought since I was flying solo, without my kids in tow, using a cut-rate airline would have worked out. I've had no problems with JetBlue or SW in the past. But I would stay away from using Spirit."
Pros: "NOTHING POSITIVE!"
Cons: "They chose to cancel the return flight within 2 hours of the scheduled departure and were not at all helpful trying to get anyone out on any other airlines (because they're next available flight to that destination was 4 days out...) Not to mention on the initial flight to my destination, they had everyone board the plane 40 minutes early and then told everyone they had to all evacuate the plane and delayed the flight for 4 hours for NO reason!!!!! I would highly recommend avoiding flying spirit airlines at all cost, what I thought was a decent deal ended costing me an extra $400 for my last minute one-way trip and adding many many hours to my time traveling......"
Pros: "There wasn't much to like on this flight... it was pretty disappointing."
Cons: "All the hidden/ extra costs. It adds up to more than what any other airline would have costed and the service was worse. They lost my bag on the way there. They take FOREVER to get the bags to the baggage carousel (even when they make everyone pay extra to check a bag - but not as much to carry on a bag... you do the math). The flight was also delayed by 35 min. Once we got to our home airport, it took another 30+ minutes to even open the door so we could all get off the plane. It then took another 30 minutes once we all got down to the baggage carousel for the first bag to even come out of the baggage carousel."
Cons: "Both my round trip flight from Boston to Chicago were canceled due to weather. I wasn't given any warning. The most I got was an email that said "your flight may have been canceled" after the time of when the flight was supposed to leave. I waited in lines for hours to get refunds. I didn't have time to wait a second hour and ended up buying a new flight with American. There were not enough employees to deal with the line of people waiting. We had to wait for two different groups of people flying to other cities to process their baggage. I left the line after an hour or else I would have missed my flight. They gave me a number to call in order to get a refund and this call has taken me about an hour and a lot of explaining, even though a refund was promised. It's too much to deal with. I won't fly with spirit again."
Cons: "After being told we were circling our destination due to weather, we were deferred to another airport. This was fine until we were told we'd get sent out on the next plane... Which was also told to the other plane that got deferred (spirit) . Two planes all pushing to get on one. We were then forced to leave the gate with the promise of buses awaiting us. After 4 hours waiting for buses (midnight) I had to spend my own money to rent a car and drive 4.5 hours to my original destination. No offer to be put up in a hotel was offered, nor was an offer to catch another flight. Instead we were told to pay and extra $100 to be placed on standby for the following nights flight to our final destination."
Cons: "I logged on spirit.com the day before to check in, print my boarding pass, and update my contact info for flight updates. I was not once contacted via email or text that my flight had been delayed three times. It was supposedly mechanical. Once aboard 5 hours late, we sat in the hot sun for another 45 minutes before moving. The pilot came over the speakers once at cruising altitude to say it would be another 2hours and 35minutes (the flight attendants had just repeatedly announced 1hour 25minutes). It was a mess and seemed incredibly unorganized."
Cons: "The flight was initially reported as bing 2 hours late, then every hour that passed by they would delay another hour. It was a sunday evening Flight and I had to be at work at 6am. The short 1 hour flight was supposed to leave at 9pm and didn't take off until 2am! No explanation was given on why the delay. Then when we were on the plane, we were towards the back and We couldn't even get any sleep because the stewardess was talking loudly and non-stop to her partner. (Flight to Boston was delayed 1 hour as well)."
Cons: "Delayed five hours for mechanical problems without any explanation and lies when they did explain. Finally boarded is on another plane where we sat for thirty minutes before they cancelled and sent us off the plane. Rebooking took hours at midnight in an empty airport and the staff was incompetent and unprepared. They used personal accounts to rebook. They also claimed hotel vouchers were coming but in reality some woman was simply calling hotels from her personal phone to see if they could accommodate all of us and never ended up getting anything forcing us to find out own and hope for later reimbursement. Experience best summed up by the counter agent rebooking me who said "good thing you got here first, those people in the back of the line are f@$&ed." I wish I could give negative stars."
Cons: "Spirit nonstop flight 616 from BOS to MSP on Tuesday July 26 was delayed for 4 hours due to mechanical problems with the plane, which was at BWI trying to depart for Minneapolis. Customers in Boston had to wait for it to be repaired in Baltimore and then flown to Minneapolis and THEN come back to Boston to pick up passengers. Scheduled departure was 7:42pm which got delayed four hours to 11:42pm resulting in a 2:20am arrival at MSP. Problem: At no time was this four hour delay announced over the loudspeakers to those waiting in the gate area, nor were there any options announced for those who could have returned home and flown the next day. Spirit did send email or text updates, but for those customers without cell phones or service, there was nothing. If I'd known, I could have gotten a good night's sleep at home and flown out the next day. Instead, it was four hours of tired adults and children waiting while restaurants and shops closed down with no updates announced. I don't mind the 'no frills' style, but Spirit"
Pros: "I liked that this is a choice you can make for a cheap airline to get to a close destination."
Cons: "Everything is an extra charge including baggage that should be allowed and first come first serve for seating instead of paying 25 dollars or getting random seating. They were telling people that they were allowed only under the seat bag but no overhead (even though you were originally allowed to) and it was 100 dollars for the bag. The plane was delayed and no one knew why so they kept telling us that we were leaving later and later so I went to get dinner and all of a sudden we were boarding. They typed in our seat numbers and were delayed even more because there were people not from our flight on the plane and people were in the wrong seats. Everyone was angry and saying they will never take this airline again. I thought the whole process was ridiculous and definitely didn't impress."
Cons: "When booking I did not know there were large additional fees. I have traveled alot and booked the flight, packed a carryon and thought I was good. WRONG, the day I was leaving j was told if I wanted to bring my carryon it was an additional 36.00 each way. Then I was asked to choose a seat which was another 10-30 dollars. I ended up stuffing all my items into a duffle bag that fit under the seat to avoid fees and had the airline just asign a seat. But the ride was extremely rough because of storms, I asked if I could have water and was told it would be 3.00 I was so frustrated I opted to wait the additional hr for a beverage. I suggest anyone planning on using this airline be aware that the prices are good if you don't want to bring anything and you can provide your own beverages and snacks."
Pros: "I liked that we had a female pilot on this particular flight."
Cons: "I had to pay to get a seat on the plane after I had bought the ticket. Seat prices ranged from $4-$20+, in addition to the plane ticket. There is not a carry on bag included in any of this so you have to pay an additional $45-$55 for a carry on and even more if you want to check a bag. There is no in flight entertainment (I like to read so this I didn't mind too much) or complimentary beverage service. Also, the seats don't recline at all. It ends up being a very uncomfortable flight for the same price you would pay for a better airline that builds that into the price instead of surprising you with fees after the fact. Will likely never fly Spirit again."
Cons: "Long delays and outrageous baggage fees, very disappointed and will not travel with them again"
Cons: "Flight was cancelled at 7:30 am day of departure, we had already gone through security and gotten to the gate, before we were notified. Pilot could not be found, and did not show up for work.. No real attempt to help us find another flight. we had a 9 am departure, and had to be in Baltimore for my wife's conference at 5 p.m. We were told that Spirit had a 9 pm flight. That did us no good. That is all we were told. as an after thought, we were told there may be a flight at Jet Blue and we should go there. we flew through the terminal to get to the Jet Blue desk, and we said we were coming from a cancelled Spirit flight- they said "say no more, we are used to getting customers from Spirit cancelled flights," Jet Blue could not have been any nicer, and rebooked us on a 10:30 am flight to Baltimore. WE love Jet BLue, We hate Sprit."
Pros: "come on, have you ever been on more than 1 Spirit flight that landed at the expected arrival time?"
Cons: "being delayed 2 hours due to who knows what and missing captains :-/ And it makes a difference when you're trying to catch a train to DC after midnigt. Every time I fly Spirit, I swear I will never do it again, but the tickets are so cheap and the crew is always so nice. So WTF? Charge me 10 ir 20 more bucks and take off on time a little more than 60% of the time and maybe I'll recommend you to fellow travelers. Otherwise you stay a guilty pleasure and your flight continue to go unfilled. I know I'm not the only one to this..."
Cons: "No TSA pre-check, $55 fee for a carry on, crowded seating - felt like I was taking a bus. Would rather pay full price for another airline"
Pros: "The counter spirit worker Ozzie in Logan Airport went above and beyond to make sure I made my flight! Mr Ferraro who works for the TSA in Logan airport also went above and beyond, Mr Ferraro knew I was in a hurry, he thought I might forget my wallet, and when I took off running to catch my flight Mr Ferraro yelled Sir don't forget your wallet Awesome all the way around! 2 guys made my day and week! It was my brothers 20th wedding anniversary, and these 2 guys Ozzie and Mr. Ferraro truly provided heartfelt customer service that I will never forget! Thanks for being awesome!"
Cons: "Keep hiring great people! All is great!"
Pros: "Decent legroom"
Cons: "Baggage fees. Seat fees. No tray table. No drinks!! Web site terrible. Damaged a suitcase...never again"
Cons: "The flight was delayed both ways 3 hours. On a 3 day get away we spent 2 of them sitting in the airport. Will never fly spirit again."