Daily cleaning, installation of cabin HEPA filters on flights from Phoenix to Boston
American Airlines, Qatar Airways and JetBlue have all waived their change and cancellation fees on flights from Phoenix Sky Harbor Intl to Boston Logan Intl. Confirm policies on booking site.
The average nonstop flight takes 4h 37m, covering a distance of 2294 miles.
21 direct flights run between Phoenix and Boston on a daily basis. On average, there are about 147 departures each week.
In the last 3 days, Frontier offered the best one-way deal for that route, at $64. KAYAK users also found Phoenix to Boston round-trip flights on JetBlue from $157 and on Spirit Airlines from $171.
Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.
American Airlines connects Phoenix to Boston up to 8 flights per day, followed by Qatar Airways (5 flights per day), and JetBlue (4 flights per day).
If you are looking for a flight deal from Phoenix to Boston, look for departures on Wednesdays and avoid leaving on a Tuesday, as it's usually the priciest day. When flying back from Boston, Wednesday is the cheapest day to fly and Tuesday is the most expensive.
Phoenix airport is called Phoenix Sky Harbor Intl and the only airport in Boston is Boston Logan Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Phoenix to Boston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Boston from Phoenix is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Boston with an airline and back to Phoenix with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Boston from Phoenix up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"The was just Ok but the flight was 2 hours and 44 minutes late in arriving to Phoenix. Thus departure was 11:59pm then pushed to 2:30."
"Everything was fine"
Pros: "The crew was very nice and accommodating"
Cons: "Something has to be done with your entertainment system. Not only was it not working going out of Newark to Phoenix but also was not working on the return flight home. They tried to reboot it several times and it still didn’t work. You seen your advertising that you’re not going to be bored well it’s not true I was bored It made for a very unpleasant experience and I was very disappointed."
Pros: "Everything is great like always!"
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Everything was nice 👍"
Cons: "Under the circumstances of this crazy Covid virus, could not have been a smoother flight on Jetblue!!"
Cons: "Very good"
Pros: "Like jet blue"
Pros: "Once boarding began, things were fine"
Cons: "The flight was delayed by more than 4 hours"
Pros: "Crew was very friendly and seats were comfortable and spacious"
Cons: "We could’ve not been 2 1/2 hours late getting to Minneapolis."
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "Flight attendant at the front with the glasses was excellent"
Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Cons: "Flight delayed by 3 hrs"
Pros: "we got where we were going."
Cons: "45 minute delay of takeoff."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "Smooth flt Organized boarding Pleasant staff"
Cons: "I didn’t have my jet blue care package with eye mask and ear plugs :(, luckily I had my last pair from my last flt!"
Pros: "Ample leg room, even in coach! Clean plane. Courteous staff. Loved ot!"
Cons: "Loved it all"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "efficient and friendly crew. I saw someone else put you couldn't turn off the tv, but if they had just asked. Turn the brightness to 0 and tv is off."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Crew really greatAnd comfortable seat"
Cons: "Delay boarding but not a big deal"
Pros: "The hot towel"
Cons: "Two attendants were not very friendly!"
Cons: "Terrible. Cannot believe it took so long after landing to get to the gate. I will never fly jet blue again."
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "Movies for free"
Cons: "The one hour delay"
Cons: "Unable to get boarding pass via kiosk. Understand not having staff before 8pm but had linger"
Pros: "JetBlue provides little sleeping mask and earplugs and I think that is a lovely touch for an overnight flight."
Cons: "Crew was a little cold, but since we are flying to Boston, I will assume they are just a little miffed by the weather conditions the Northeasterner storm brings on in their industry."
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "pleasant polite and arrived early!"
Pros: "boarding seemed faster and effortless"
Cons: "older tv screens, can we get hd?"
Cons: "Clean flight. Easy"
Pros: "the seats were more comfortable than many other airlines, the snacks were more plentiful. I only saw one flight attendant doing anything in coach, he kept very busy and was pleasant. There was a female attendant around but I did not see her doing anything - maybe she was first class."
Cons: "First, the pre-boarding announcements were very difficult to hear and understand. The attendant spoke way too fast so that combined with the lack of clarity of the speakers made it almost impossible to understand what was being said. I have a hearing impairment so I need my husband to tell me but he too had trouble understanding the announcements. This was somewhat true during the announcements on the plane also, but less of a problem there. Let's face it, the audio systems really make things sound garbled so it is very important to speak clearly and slowly enough. I don't know how I could travel alone."
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Pros: "Pilot came out to talk to us! Flight attendant handled things very well!"
Cons: "Wish there had been more food options."
Pros: "Nothing no good customers services"
Cons: "Seats crowded no leg room"
Cons: "Endless delays and extremely shitty boarding staff."
Cons: "No in flight entertainment 1 lousy bag of pretzels"
Pros: "the air crew was excellent for a great flight! thank you pilot and copilot! :)"
Cons: "waiting in the airplane for a long time for the "union" ground crew to load the bags into the aircraft. They were on hold because of lightning in the area but we saw only 1 strike far away. that's a "union" for you! :/"
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "We got to our final destination."
Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."
Pros: "Seats were comfy."
Cons: "Delayed 2 hours, crew handled it pretty unprofessionally. Once on the flight from Denver to Boston, the crew were rude to me every time they spoke to me. They repeatedly bumped into me without apology and repeatedly told me to do things I had already done like put my seat up and buckle my seat belt (but strangely didn't do the same to the older couple next to me that did have their belts unbuckled). The computer screens barely worked and the map kept flashing to advertisements telling me not to watch the map. I literally just wanted to watch the map. I would not fly jet blue again because of this experience"
"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Cons: "The snacks were good, but they should have offered some drink selections."
Cons: "No leg room on this plane"
Pros: "Friendly crew"
Pros: "Very friendly crew!"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Cons: "Middle seat. Big guys dont fit well there"
Cons: "Better choice of snacks"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "I like the entertainment on Delta."
Pros: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The crew was ok. The seats was good :)"
Pros: "The crew was good. Now fast but good."
Cons: "The food was pretty basic."
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Cons: "WiFi didn't work"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "No food or entertainment on short flight"
Pros: "The TV selections"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Everything went smoothly."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
"Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy."
"This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it."
"It was a smooth, uneventful ride. The staff was very friendly. The overhead compartments were a little small for my hiking style backpack, but I made it work."
Pros: "It was comfortable"
Cons: "Everything was good"
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Cons: "Food and drinks at least!!"
Pros: "Nice, supportive crew."
Cons: "The delay that made me miss my next flight..."
Cons: "No more plastic cups in first class - and offer packaged nuts."
Pros: "The crew.was so rude, even from the check in process"
Pros: "I like that all the chairs have working electric charger. Other airlines probably have this but it is important for me and they have this."
Cons: "The WiFi could have worked"
Pros: "Everything about my trip was exceptional!"
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Pros: "Seats were okay, even with an upgrade, still tight and I'm only 5'3". Drinks and snacks were served so plan ahead for food to Hawaii. Otherwise, I feel like there staff was great and doing their best to make everyone safe and respected."
Cons: "Very little seating at Phoenix airport."
Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Pros: "Short, sweet and great crew."
Pros: "Seat was comfortable. Crew was professional."
Cons: "Loading plane was a little chaotic and the comfortable seat was a little overpriced for the legroom."
Cons: "Have at least water offered"
Pros: "Seats were great! No snackage... #covid19"
Pros: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "Friendly crew, good pilot, comfy seats, entertainment"
Cons: "No food served"
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
Cons: "Read above."
Pros: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Cons: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Cons: "I am a vegan; wish there were more meat free, dairy free options. Hummus serving in snack box was paltry and there was no way to spread it."
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "Flight operated safely and on time."
Cons: "As an Executive Platinum member, there was no recognition by the first class cabin attendants. There were no pre-departure beverages provided to anyone in the first class cabin after boarding, and no pre-arrival beverages were provided. Mediocre at best for a 4+ hour flight."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."
Pros: "Was able to switch to a different flight as a standby"
Cons: "The 7:00 flight was delayed for an hour and then delayed for another 2. Meanwhile, the 8:00 flight was called for boarding. It was very frustrating. Those of us who got in line quickly were able to fly standby on the 8:00 flight. I felt the airline did not treat us honestly. I believe the reasons for the delays were known long before the delays were communicated to passengers. (For example, there was a new delay announcement at 8:00 for a flight scheduled to leave at 7:58). Had we been informed earlier, people could have made alternate plans if they wanted to do so (e.g. Rent a car or reschedule for the next day.)"
Pros: "The pilot was very helpful And his crew extremely nice to me with much patients thank god for that crew"
Cons: "I never was looking forward to not having the help I solely deserved when in dallis as I needed help with my wheel Cheer there was no help available to me so I had to do everything completely alone as the pilot and his crew helped me out of the Aircraft entering into Chicago I thank god for that crew I fliy often however this was so unreal what I had to indure when headed back home to Scottsdale' AZ after visiting my husband in Columbus Ohio perhaps I'll find another airline to use hopefully ii will get the help I truly need"
"The flight attendant was late and we boarded an hour later than we were scheduled."
"I was arrived airport before one hour 10min. Before arriving airport online checking had error… However they not allowed check in since im was not in airport 2hours before departure……. I have no idea about two hours policy….. And they not explain clearly also i asked airline workers name but they wont tell me They hide their name card…. Super bad experience No refund no explained…… I lost money super bad"
"Too many announcements. There was no food or entertainment but there was no n/a option"
Pros: "Quick efficient"
Cons: "The flight was delayed for 1.5 hrs. I missed my connecting flight and no steps were made to correct the issue."
Pros: "All the employees were friendly and helpful."
Pros: "Crew was nice"
Cons: "They fly a321 planes and they have a tendency to “tip backwards when deplaning” This happened both flights. So they have to adjust the gangway and it took 20mins to deplane and we missed our bus home. Why do they fly an model that does this? I have never heard of this before."
Pros: "I liked that I made my Connection flight."
Cons: "More crew involvement in managing what ended up being the slowest onboarding /deplaning I can recall. I do not like being crammed in like sardines again"
Pros: "The crew was fine. The seats were small and did not recline"
Cons: "They could have handed out water and a snack in a bag. Instead they charge 2.99 for a bottle of water."
Pros: "In flight crew was great"
Cons: "Some of the Boarding staff at terminal were not wearing masks correctly over the nose"
Pros: "The price"
Pros: "Crew was really nice, temperature check was reassuring."
Cons: "I was offered a full refund to cancel both flights (Phoenix to Denver, Denver to Omaha), or I could reschedule to fly to Omaha three days later. I ended up using the first flight to get to Denver, and rented a car to drive the rest of the way to Omaha. I was not offered any type of partial refund, even though I only got half of my flight."
Pros: "The Flight crew did a good job and the price for the flight was good"
Cons: "The flight to phoenix was 2 hours late due to issues getting the plane to Cincinnati it happens no big deal. However the flight coming back from Phoenix to Cincinnati took off on time and landed early but when we landed it took over an hour to get our bags initially there was a storm that held them up but after the storm other flights were getting there bags but not frontier and when we finally for a representative she was very rude and provided no answers as to what the problem was she just said the ramp is closed and stormed off. I will be contacting the cooperate office regarding this."
Pros: "Boarding was good"
Cons: "How do you board a multi-million dollar aircraft, yet still find yourself in an old western tv show. Easy, fly Frontier Airlines. The seats were like riding on an old horse buggy. Hard and unforgiving. The only positive was I didn’t get any slivers in my butt. No complimentary anything. Even the old settlers from the past could rustle up something simple to eat and drink, but not on Frontier. They need to get up to speed in this department, other airlines are starting to give drinks and snacks again for the long wagon ride in front of them."
Cons: "The total cost of the flight is just a fraction of what you’ll pay. The nickel and dime you for everything. $38 for a carrying on, same for a checked bag. It was a quick trip and thought a back pack would be okay to carry on.... nope that’s $38, if you pay ahead of time. They charge more at the gate. When you check in they try to get you to pay anywhere from $9 to $21 to pick a seat. Seats don’t recline either. Flight was also late. You’re better off paying the full fare on another flight than flying Frontier. Never again."
Pros: "THE PRICE, free glass of water"
Cons: "After waiting for 4 flights, listening to guest comments and taking notice of other flights, it was obvious that arrivals and departures are late on a regular bases and the crews, 2 of which were late, causing nearly 200 people to be delayed, inconvenienced and some missing their connections, show no concern. After a mechanical issue was fixed, the entire crew gathered for a gab fest that added 25 minutes to our departure, no explanation, no apologies. one flight was delayed over 4 Hrs. The phrease repeated was " Never Again" and I concur."
Pros: "The crew was really excellent, they really do seem to enjoy their work! The flight was incredibly on time and things went according to plan."
Cons: "You pay for everything: checked bags, carry on, choosing any seat ahead of time to be able to sit with your traveling partners, food, water, and there's not even an option to purchase in-flight wi-fi, it just doesn't exist. My "$200" price tag went up to almost $500 by the time I was done buying seats and 1 checked bag both ways for 2 people."
Pros: "Nice and on time"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."
Pros: "Flight was less expensive"
Cons: "My pregnant wife had to beg for water. No one came around during the flight and asked if we wanted water. Not sure if I will be flying Frontier again."
Pros: "Crew was friendly. Was pleasantly surprised I didn't have to pay for the air we breathed."
Cons: "Must pay for everything: checked bags, carry-on (spoiler alert - carry-on is more expensive than checked bags), beverage service (water is the only complementary option), seat selection (I'm not clear what happens if you don't pay to choose a seat - do they pick one for you? Mysteriously, the rates to pick seats were higher for outbound flights than they were for the return flight). My impression was that I would have had to pay for a boarding pass if I didn't print one ahead of time. Total cost with all fees was definitely not the cheapest route - plan on at least $150 additional fees to add to your round trip ticket cost. I tried to get smart on my return, so I downloaded the Frontier app to my phone only to get a dagger-stare from TSA going through security because I had to show them my boarding pass on my phone instead of having a paper pass they could scribble on."
Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."
Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."
Pros: "Flight attendants were excellent...good attention to passengers...handing out magazines. Very accommodating to a passenger with dog."
Cons: "Flight was 30 min. late departing phoenix but arrival in Detroit was on time"
Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"
Cons: "Why do the airlines insist on boarding from the front? Load the loyalty users first and then load from the rear and boarding time would be cut in half."
Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"
Cons: "We were over half hour late boarding with no excuse as to why. The flight was extremely bumpy. I know you can not control the weather but my colleges were on other airlines and said they went to different altitudes where the air was smooth. The flight attendants on the way to Phoenix were pleasant and friendly, this group acted like they were not happy working. When I was offered service I asked for water with ice. The attendant said only water was free and handed me my glass of water. Did not even ask if I was willing to pay. There was a medical issue on the flight and when we landed the crew asked that everyone remain seated while the paramedics attended to the person. i think it would have been better to get everyone out of the way and allow the person privacy. The person refused help, not sure if it was because everyone was staring at him or not."
Pros: "I liked everything except I was a bit surprised to find out it was an extra $40 for my carry-on each way. I would've paid the extra $80 upfront but it seemed a little bit sneaky to add it on when I got to the airport. Otherwise it was a very enjoyable experience."
Pros: "Average flight, nothing special, nothing to complain about."
Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Cons: "Everything. Flight going there was canceled. Next flight was canceled. Never got luggage.....bad bad bad, no more Frontier for us."
Cons: "Three days before christmas on 12-22-16, Frontier cancelled our flight last minute from Phoenix to Cincinnati. I was traveling with two small children. The only option we had to get home was to pay $2200 for 3 one-way Delta tickets. Now I'm in the process of trying to get $1800 dollars back. Frontier initially told me those who bought tickets from another airline could get $600 for every ticket purchased. I have submitted everything requested and now am receiving emails that there is no guarantee I will be reimbursed. Frontier better do what is right and reputable. Customers don't deserve to be treated this way."
Pros: "When I left out of Atlanta. The man who check my bag was very helpful in his information."
Cons: "Having to pay for carry on. Also the machines was not working had to wait in line over 1 hour in lines to check in. to check in first only one person later added another. Maybe I will try again"
Pros: "Friendly staff"
Cons: "Too many individual fees. The new seats are terribly hard & uncomfortable. Good reminder why I normally go Southwest or United."
Pros: "Attendants were helpful and friendly."
Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."
Cons: "Flight canceled"
Cons: "The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again."
Pros: "The initial cost for the flight was low. The crew was very friendly."
Cons: "The seats were hard and there were charges for everything once you booked your flight. They charged for a carry-on bag as well as seat selection."
Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"
Pros: "The only person who seemed to like his job was the gentleman checking in our bag (which unfortunately costs 40 dollars instead of the expected 30. Difference being we didnt check in online)...."
Cons: "..... EVERYONE else, though, were debbie downers - no smile, no happy attitude, no good signs of a positive trip. Asked one of the flight attendants for water so my significant other could take her prescription pills and she nodded her head in a way that it was too much trouble for her to do. Oh, and we never seen that water. Besides that, a child behind my other's seat constantly kicked the tray up and down attached to it, which made it IMPOSSIBLE to get any sleep. Granted, this is probably a parenting issue, its staff responsibility to recognize issues and at least try to resolve them. They charge per general/economy seating making the ticket price untrue in value so expect to pay a MINIMUM 20 dollars more than you bargained for. Also, as every other airline I have flown with included a free carry on bag during travel, fronteir did not - they choose to charge their customers more for a carry on than the 50 pound checked in bag. Better to go with AA or Delta or United, etc. Pay the extra dollar because in the end your actaullt saving in comparison to Frontier. Something is just totally off about this airline in general and I WILL NEVER fly with them again"
Pros: "Initially i liked the price and flight times available. I had to call the customer service line and the rep was very nice and helpful. Front counter experience while checking bags was quick and easy."
Cons: "While trying to check-in, website had a glitch so had to wait til the next day to complete my online check-in. Once it was done, you all don't send a pdf/email of boarding pass without getting app. That was lame. Frontier charges for EVERYTHING which was incredibly disappointing. Felt i was scammed into a "great deal" but ended up having a bunch of extra charges that I wasn't anticipating at time of flight purchase. Cost of checking bags or simply bringing a carry on could quickly surpas the price of the plane ticket. It took an extra hour for the flight to depart because of a malfunctioning jump seat, which happens. However, there was no effort made to make it up to us. Then i realized that soft drinks are also an additional fee. That was unbelievable. You all can't even give your customers a 30 cent can of soda as part of their flight purchase or in effort to make up for the avoidable time delay. Also, the flight wasn't even half full. But they crammed everyone together on a few rows in the middle of the plane. Having seat assignments that are more evenly distributed would have been appreciated. And then the seats don't recline! Finally, we arrived to SFO and got dropped off in the intnl terminal, which was fine. But the flight attendant announced that we were in carrasel 6 but failed to mention that it was in a completely different terminal. So half the passengers went to the wrong carrasel just to find out that we had to turn around and go to a different terminal. That too could have been avoided by having proper communication. Seems communication and customer service is not a priority for Frontier."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Cons: "The flight price looked great and like I was saving money, I was very wrong. By the time that I was charged to select my seat, pay for my one bag, and pay for a soda on the flight, I could have flown a different airline and saved money. The flight was delayed both ways. The way home was even worse. It was delayed 4 hours because of three different issues and we had to change plans. The crew was extremely rude to people who were inquiring about the delays. I will never, ever fly this airline again..."
Cons: "A word of caution to anyone flying Frontier airlines. Carry on bags cost $40 each way. Even checked baggage is cheaper at $35. Don't forget to add the extra $70-80 when you see the tickets slightly cheaper online. Plus, it will cost more to select seats to sit together and even the snacks/drinks cost money. I'm shocked I didn't have to pay extra for a pilot."
Pros: "Crew was great flight was good"
Cons: "When I booked the ticket it was 317. When I went to check in on the website it told me I could only bring a carry on if it fit under seat and had to pay for overhead storage which was MORE expensive than checking in belly of plane which is what I had to do because I had a Small what used to be a carry on bag...THEN I went to pick a seat and I could ONLY pick a seat I HAD to pay for!....so my "economy" fare cost me an extra 77.00 ONE WAY!....I will not be flying your airline again. Had I know about the MANYextra expenses You really should be more upfront and transparent with the ACTUAL fees to fly Frontier"
Pros: "Very friendly crews. I wasn't troubled with checking the size of my carry on. Very roomy middle seats. Above average for the competitive prices they offer as long as you don't pay any additional for carry on or checked bags."
Cons: "Seats don't recline, no complimentary beverage service. Storage room under seat is very small and if your bag will not fit rules are you must pay for your carry on."
Cons: "Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!""
Pros: "The flight was very smooth and the crew was very courteous."
Cons: "I also don't understand having to pay for your carry-on. At least make the first one free. I understand it's more along the lines of weight for the plane and which would affect the amount of fuel but that should all be calculated when they review the passenger manifest and assume that people have at least one carry-on and then adjust fuel accordingly for people who want to bring more than one carry-on. I gave food and entertainment a one star because my flight was a short flight and we didn't get really either of those except having to buy snacks and some soda"
Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."
Pros: "The crew was nice. Y"
Cons: "Everything else. I couldn't check in online. When I got to the airport, I was told I didn't have a flight. I showed the lady my confirmation email and she kept telling me that I only had one flight (this was my return flight home from Florida), I had to show her the difference between the two flights. Then she tried to tell me that I had cancelled my flight online..... which I hadn't, hence me being there trying to check in. Horrible company. They push their flight attendants to have customers sign up for the Spirit credit card. Just horrible horrible company."
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "Sitting down. Not much more was pleasant."
Cons: "Got jammed getting on the plane. With time to make it through security we were held back. Now missing our flight, we were hit with late fee and a flight for 12 hours later. Spent all day at the airport, missing afternoon engagements on the home front. Then waited in the terminal to then realize we had to pay for carry on baggage. Should have been identified when the new tickets and boarding passes were issued. No notificTion. We then had to pay before boarding, the attendant saw that we paid a late charge and continued to bill us for carry on. No discount, no empathy, not how to do business. Not a fan of surveys and have not filled one out in years but this experience was past poor. The delay and charges added up to a travel that would have gotten us to the.other coast, not the 55 minute flight home. The flight was.also delated for over an hour, pusbing us out even later due to weatber? Weather between Baltimore and Boston were clear. Bostin our destination city was clear as well. Just a terrible experience and will not be recommnding any services with thus carrier in the future."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Pros: "Crew were nice"
Pros: "Not much except the quick boarding but that's because no one brings a checked bag which is a HUGE negative."
Cons: "First of all the people who work at spirit in Florida are very rude. Second it is a major scam that they advertise cheap flights. Their flights are cheap because they charge you for your carry on. $57 to carry on a small roller bag and $50 to check your bag. To me that is unbelievable. There is plenty of space and it makes no sense. They also won't even give you a free cup of water. Flying naturally dehydrates your body. I'm surprised we don't hear about more people getting sick or passing out on their flights! I just couldn't believe for a 3 hr flight I'd have to buy a water bottle. In the end just was not worth the cheaper flight price. I will never fly spirit again."
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Cons: "There was a medical emergency on board that had everyone questioning what was going on. We all heard a scream, that of course freaked all of us out. Nobody was telling us what was going on or asked for a Doctor on board. We even landed without knowing what happened. Because most of the staff was tending to this issue, when it came time to throw out trash, the flight attendant was swiftly walking down the plane calling out "trash". I didn't even have enough time to hand him mine before he passed our row without looking. The flight was also extremely turbulent. And a word of the wise for future Spirit purchasers: the seats do not recline AND there is no on board entertainment."
Cons: "TERRIBLE SERVICE!! The flight was delayed @ Phoenix. Flight was supposed to leave at 12 55 am and it finally departed until 2:23 am. The representatives @ Phoenix told us we wouldn't have ANY issues with our connecting flight to FLL as they would use the same aircraft When we landed Dallas, they told us our flight to FLL was waiting for us which was a complete LIE. The representatives at Dallas were disengaged and didn't seem to look for options to get us out of there,. Finally, a representative came and told us we had 2 options: OPTION 1: Stay in Dallas 31 HOURS!! and take the next flight to FLL (no hotel arrangements were offered) or take the next flight to Orlando and move ground to FLL. Very disappointed with your service. NEVER FLYING ON SPIRIT AGAIN"
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "Good service and staff worked with a smile."
Cons: "The website is not the easiest to navigate. I don't like the look...not very professional. The ads boast of the airlines low cost but it Nichols and dimes you for every little thing. I wasn't happy that when I did the early check in the day before departure it offered me to get bumped up to Zone 2 so we would get seated first and have first access to the overhead bin. I purchased it for about $20 but on the way to West Palm they called both zones to get up to board the plane and for the return trip to Boston, Zone 1 got called first to board. This was money spent for nothing....like a donation. the bottom line is that what we spent with Spirit was not less expensive than other airlines. By the time you add all extra fees, there are no savings."
Cons: "the flight was delayed again and again for over 18 hours even as other planes from other airlines took off around us. at one point we boarded the flight and sat 10 feet from the gate for over an hour before they returned us to thr gate and made us disembark. for another set of delays we were told that the person supposed to tow the plane had lost his access badge and another person had to drive in from home to do the work. other than this, the gate staff gave the passengers limited to no information. no amenities were provided to delayed passengers (no snacks, accommodations, etc). plus, the terminal had only one women's restroom with only two stalls, one of which was frequently out of toilet paper."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Cons: "My 96 year old mother's Spirit 342 flight from Phoenix to Minneapolis on Feb 2, 2017 was delayed. Things happen and that's life. However, after hearing from my sister in Minneapolis her flight was delayed I attempted to call Spirit Airlines to get the rescheduled information. I tried many, many times and was not able to speak with a Spirit customer service agent. In fact, there was no option on the Spirit phone message to press a number to speak with an agent. I ended up calling the Phoenix Skyharbor Security who sent an employee over to Terminal 2, Gate 2 to look for my mother. She was not found after checking Gate 2 and several other gates. The scheduled 3:07pm departure was rescheduled to depart at 5:30pm which I found out around 7:00 pm Phoenix time. This was a frightening experience for our family given my mother's age of 96 years. Fortunately, my mother was OK. She stated she and everyone else stood in line at the Spirit counter for 1 1/2 hours waiting for departure information. There was an agent at the counter but he/she did not provide any departure information let alone the reason(s) for the delayed flight. It would have been helpful to everyone held up by the delay to have been given an honest reason for the delay. It seems reasonable that Spirit would at least offer a phone number to speak with an agent who could provide information. (The Spirit website indicated Flight 342 was rescheduled to the next morning (Feb 3) with a departure of 8:00 am. This incorrect information complicated the whole situation). We will never put my mother on another Spirit flight and will think very carefully about using Spirit Airlines again."
Cons: "They told me I needed to spend a lot of money to sit with my 6 and 7 year old children. A LOT of money. Without spending extra, we would be assigned random seats. I didn't believe them because it breaks FAA rules, , so I checked in without our. Basing the seats and I was already seated with my kids. They obviously lied and tried for the upsell. They changed my flight 4 times and never sent a notification Website is intentionally deceptive and horribly designed. I tried to purchase bags and it checked me in (without my consent), tried to upsell me on a credit card 4 times, tried to upsell and confuse me about purchasing priority boarding, Only one working bathroom on a full flight. They deceived everyone at the gate and said a carry on was 100 dollars but failed to mention that it only applied to carry ons over a certain size. Worst company I've ever dealt with. Deceptive."
Cons: "After a slight parking delay at the airport I made it to the Spirit check-in 43 minutes before departure. Spirit representatives had already left the counter leaving me, my family, and several other passengers who arrived just after me with no ability to get boarding passes. We proceeded to the security area where we could see the Spirit reps who could have easily checked us in at that point. We spoke out to them asking for help but they simply looked down and ignored us. They told the TSA agents they would not come out till after the flight departed. Imagine how frustrating that was to hear. No other airline behaves like this. Later, my request for cancellation and refund was rejected because I missed the 45 minute window. I am out $544. I managed to get a flight with Delta that morning and was treated like royalty by comparison. The Delta flight was almost the same price to boot. Never again Spirit! Not worth saving a few pennies to be treated like that."
Pros: "The flight crew was very good. They made constant announcements as to the status of the flight and anticipated turbulence. The flight attendants were also good"
Cons: "Where to begin. You arrive at the airport to endless lines. There were three lines to check in and we learned eventually that one line was for Cuban flights. One for us and one for something else. However, the staff was rude and there was no signage indicating which was which. Then the baggage claim lady charged me $59 extra for my bag but then said that if I had had my friends check the bag I wouldn't have had to pay the fee. Of course then it was too late. Then the flight was delayed because the bad overbooked it. Finally at Boston our bags took forever to arrive and when they did the were soaking wet. I understand that Spirit is meant to be the economical carrier but that is no excuse for rude and incompetent staff. I heard SOO many people say they would never fly Spirit again. Get it together Spirit!"
Pros: "If you don't mind minimal leg room, seats that don't recline and high prices for low grade food, the crew was courteous, the plane was clean and we had a smooth flight that arrived on time! Hiccup We paid for our bags online the night before but the Kiosk said still owed the money. Very frustrating now having to now wait in the ticket line, and with holiday TSA long lines, we were the last ones to board the plane as the gate closed. That needs to be fixed. It we didn't make it you would have gotten a scathing review. $45 per carry-on is real steep though. However, all is well!"
Pros: "Totally so mad at check in on line 24 hours ahead of time - found out one piece of checked bags is $40, a carry on was another $20 and seat assignement was yet another fee. All this after buying a ticket! We had no idea there were so many other fees. The airport was was out of our way and we only booked the flight because the fare was lower. When we found at AT CHECK IN, 24 hours ahead of time about all the extr fees, we rebooked on another airline and said forget this airline, what a rip off! Never again will book this airline with all those hidden fees. It was excessive and not mentioned till check in. Bad business model!!"
Pros: "First we are flying due to a death in the family. We pay $60 per ticket. Next we get to the airport to check in to find out we had to pay for our seats even after we pay for our seats already. Then we find out that our small carry in bags are another fee. $55 dollars for each bag. So needless to say we had questions so we decided to check in at the counter in person. Oh she answers our questions the. Proceeded to tell us that because we checked in at the counter (because of questions and hidden fees) there was another fee of $10 person passenger. So we get onto the plane. To find out that if you want anything including water, it's at lease another $3.00. For water? Are you kidding? Then we get comfortable in a plane that is sized for a small child. The hear not once, not twice, but three times about a credit card. I am appalled to be bugged three times about a personal finance. Jeez. I didn't pay that much money to be sold on a credit card. I would expect this from a time share. And finally when the plan landed it actually rattled. Sounded like the wings were going to fall down off. So needless to say you have lost our business. We will never fly with Spirit again and neither will my family members."
Pros: "The plane was clean (looked new) and the crew was very nice and helpful!"
Cons: "After having to pay to choose seats and paying over $400 in changes for luggage (2 people one carry on and one checked luggage each) we also had to pay for any beverage or snack on the plane. Also, apparently we didn't read carefully, though no one was able to point me in the correct direction, there is a limit to the weight on the checked luggage of 42lbs and we each were at 45lbs.... I'm aware of the 50lbs limit not 42. We had to over stuff our carry-ons after paying over $400 to even have checked luggage in the first place!! Otherwise we would have had to pay anther $100 for an additional carry-on. The seats are padded shells and, for long flights, can be uncomfortable. We ended up being over an hour late, there was no communication until the landing announcement."
Cons: "I had 2 tickets booked for Boston on November 17th at 5:58pm. I tried to check in online for both travelers, but according to Spirit Airlines website, you cannot check 2 tickets from the same account. When I arrived at BWI airport and went to the Spirit Airlines desk the lady told me that the flight is closed even though it was still not boarding time yet. I explained to her what happened and asked for cooperation, but she just kept repeating that flight is closed and next flight is in 2 days, which I couldn't wait for, because of the scheduled appointments that I had in Boston. In general the service was terrible and the website platform didn't work right. I had tk pay $250 dollars for last minute ticket while I already lost the money for the first two tickets."
Cons: "Flight was delayed 1.5 hours that they did not tell us about until we got to the gate because of 'air traffic', which should have been known ahead of time. Flight attendants were obviously tired and in a bad mood. Very small room in seat. The passenger behind me had her knees digging into my back the entire trip. A woman got too drunk and had to be moved to the front of the plane right in front of me because she was too intoxicated and out of hand. She was yelling and then threw up. It was overall one of the worst flights I've had in a very long time. It wasn't all Spirit's fault, but they didn't help the situations because you're paying for the "bare minimum"."
Cons: "Horrible Horrible airlines. First airline that I will make it a point to never fly again. They obviously are nickle and dime-ing everything, but more more predatory than that. Was warned by many on how to avoid this, but still ended up with $140 in extra fees and spent 30 mins on the phone to a foreign customer service line. Spirit changed the gate 20 minutes before boarding but kept the electronic signage same, so people arriving on time waiting at the original gate and missed their flight. With some repeated experience you may be able to to learn minimize you losses but honestly it is not worth this experience again. And if you search online, you will notice that this is a common experience with Spirit."
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"
Cons: "I fly a lot. I took spirit because of the great deal I got, but will never fly them again no matter what. I will pay more for a flight because of the poor customer service. My flight was cancelled after being delayed after 10 mins. This is was about my 10th time flying the airlines, I was trying to give them a chance, and every time have had serious problems. I work customer service and understand how annoying these message are and realize there will probably be nothing done about how I feel and the poor service I received, but really this was a horrible experience. Lucky I am savy at finding new flights. I stood in line to change mine while on the phone with spirit and lucky cancelled the flight with spirit. I had to rebook with a different airlines. The difference between the flight was $240. My husband rebooked it for me while I was on the phone with spirit. Never again will I fly this airlines, no matter what I do!"
Pros: "The cabin crew and pilot wert wonderful!"
Cons: "Checking in was a nightmare! The self serve kiosk was at the counter and we had to wait in line with full service to even get to one, that took almost 40 minutes, then tsa had an unbelievably long line and took another hour! We got to the gate just in time for final boarding call. The flight crew announced they were going to close doors but changed their mind to continue "refueling" and let almost fifteen more people on! If I had been one of those people who got to the gate to be told boarding was completed I would have been furious! They needed to wait for those people, still it delayed our flight about 20 minutes. The flight itself was a little bumpy, definitely an economy airline."
Cons: "I called 10 days before my flight to cancel it due to a death in the family. I was told someone from management would call me within 5 day about the matter. I never heard back so I called the day before my flight and I was told once again that someone from management would call me within 5 days. They apologized that no one ever called me the first time. It's been 13 days since that last phone call and I still haven't heard back. Three tickets down the drain and no one ever called me back so I could at least pay the cancellation fee to get credit for another future flight. Horrible customer service!"
Cons: "We had the unfortunate experience of dealing Spirit Airlines yesterday at Hartsfield-Jackson Airport, August 13th, on the way to Boston for a wedding. We were asked to check in at the kiosk, which we did. And after spending $412.36 on airline tickets in July, we had to pay $55 for one carry-on bag. After completing the transaction, we were notified that our boarding passes could not be printed and head to the desk. After speaking with their customer representative, "James", we were told the flight was closed and there was nothing he could do. He said the flights are non-refundable and we should have arrived sooner, although our receipt clearly shows we were there ahead of their 45 minute mark. We asked him for our $55 dollars back for the baggage and he said he'll need to get his supervisor. This is when "Carmen" the supervisor came to the station. Their names are in quotations because both employees refused to turn their badges over to show their names, which seems very shady at a security-centered facility like a main international hub airport. (I took photographs of both employees) She said she can not give us a refund and rudely pointed to our receipt to mention all baggage fees are non-refundable. We asked her why would Spirit even charge us a baggage fee for a flight they were not going to let us get on and she said she didn't know, but she can't help us. Neither employee offered any assistance to get us on another flight. We have contacted Spirit Airlines with the receipts showing the time and photographs of the employees, but I think this issue requires further assistance after reading multiple stories online dealing with this same airline. The fact that they are allowed to charge us for bags the day of, then not refund the money, while taking our flight fees, seems illegal. I urge you to take a look into their business practices. They have cost my family hundreds of dollars, with regards to hotel and rental car cancellations, lost traveling fees, time off work, and the main displeasure of missing a wedding!"
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Pros: "The flight was delayed for 4.5 hours for no eal reason except poor management. They then boarded early and the agent left. We almost didn't get on and 5 of us were quite panicked. when we got on board we had to wait for maintenance...scary. next when we landed we had to wait 20 minutes becuase they don't have gates. I have a TSA number I filed with Spirit but, I ddin't get that because they don't have a system for it yet. We were supposed to arrive in Boston at 8:13Pm. We got there at 1:20 AM. The charge for one bag and if its' over 40 lbs they change another 30 dollars per bag. Most airlines allow 50lbs and no charge for the first bag. they charge for seat assignment ahead. You must get your boaridng pass ahead or I bleieve they charge you extra. It is unbelevable. I will never fly them again. When"
Pros: "Not a thing."
Cons: "The bathrooms still didn't work even though it was a new plane. The seats didn't recline and there wasn't even a tray to put your things on. Not that we could get a complimentary beverage anyway. I had to charge a $3 Dixie cup of water. What a waste. Oh and they don't have barf bags, so don't be alarmed when someone throws up in the aisle. And when they do, because someone did on my flight, don't expect the flight attendants to know what to do - there isn't a protocol. They dumped coffee grounds on it and just left it there because they didn't have anything to clean it up with. We flew our entire redeye with the lights on with no bathrooms in seats that didn't recline, nauseated from the smell but too broke from all the other fees to be able to afford a drink. This airline is a ripoff."
Cons: "The check in process for horrific. We waited in line for more than an hour and we were at the front of a line that was at least 3 hours long. The counter was understaffed. Supervisors were not available. Counter staff told us the rest of the staff was "hiding in the back" because they did not want to deal with the problems out front. The seats were very uncomfortable and did not recline at all. It might have been worth it if the flight really was as cheap as the original price, but once you paid for your seat, checked bags, and carry on bags, the cost was comparable to the major airlines. Never again. We are considering buying one way tickets home at the counter for extreme amounts of money just to avoid flying home with them."
Cons: "My return flight ticket was cancelled because I did not take the initial flight to Las Vegas. I booked a different leaving flight from Boston because of a job interview and when I showed at the airport to make my return flight booked through Kayak on Spirit , I found out my ticket was cancelled. I was forced to purchase another ticket from another airline. This was concerning since Kayak sent me a reminder about my flight to tell me the flight time had changed. Horrible Customer service at Spirit. The guy i spoke with at the customer service counter said it was not his problem and walked away."
Pros: "The crew was funny and made my flight go fast."
Cons: "A lot. Spirit does not accept cash for your drinks. What place doesn't accept cash??? Also on the link to the website that gives info about how many bags your allowed to check-in it said 2 and 1 carry-on. I flew to L.A. for work so I had some tools in my check-in bag. They charged me $130 for checking in 2 bags. I showed them the Web page and she told me it has not been updated. I was upset. The checking of the bags cost me more than my flight. Both bags did not exceed 30 lbs. I'm flying Southwest from now on."
Cons: "So we get a call on the way to the airport saying the flight was cancelled.....followed by "Have a great Day :-) '. They offered to book us two days later on a different flight. What???...do they think I'm a sr. citizen with nothing to do but sit around for two days waiting for a flight? Completely ridiculous. I got a refund....but it was ridiculous. I know... I saw all the other reviews saying to "never book spirit"...plus I had another ridiculous experience on Spirit a couple years ago. But after two disasters, I now know to never book spirit again."
Pros: "Friendly crew"
Cons: "Spirit will charge you extra for almost anything imaginable. There is no free carry on luggage except a small personal item. No free printing of boarding passes at the airport. Prepare to be nickel and dimed for anything extra. Spirit fares are ok but other airlines can offer fares just as cheap or even cheaper if you are flexible with the date and time. None of the Spirit planes I've ever been on have charging outlets or entertainment screens which are becoming standard comforts on most other airlines. Not to mention, Spirit gave me hassle for using an e-boarding pass. Really, Spirit? All other major airlines accept electronic boarding passes via mobile phone. Requiring printed boarding passes is so outdated. I would choose any other airline than Spirit if at all possible."
Pros: "Nothing good about this airline... It is a horrible airline run by rude inconsiderate people who try and rip you off with hidden fees and services! Their business motto is "Let's trick our customers into paying more and then lie to them when they ask simple questions" That's not a good way to run a company and quite frankly I don't understand how they're still in business.... See my bad review section for more details"
Cons: "The flights were delayed both ways on the round trip, the first flight by 3 hrs and the return flight 1 hour. Both flights were not delayed due to weather because it was nice out. Just poor management. Our return flight was delayed when I woke up that morning and all day it remained delayed on their website. Until 2 hrs before the flight it was switched back to ontime. We called Spirit to confirm and they said it was ontime. So we had to rush out of the house and skip the dinner my father in law made everyone because the airport is an hour away. We got to the airport only to find the flight was delayed on the board. We went to the gate and the Spirit employees kept assuring us the flight was not delayed even after the scheduled time the flight was suppose to leave they continued to lie and were completely dishonest with everyone on the flight. Very rude customer service and they would just ignore people and walk down the runway and shut the door so they wouldn't talk to us or give anyone an update. We could have gone and had dinner had they not lied to us about the departure time. Just the worst airline I've ever dealt with in my life... they may be cheap but you get what you pay for... and any upfront cost for the ticket is false advertising because once you purchase the ticket you then have to pay for a carry on bag, you have to pay to pick a seat on the plane, you have to pay to check in when you're at the airport, and you have to pay for any services on the plane including the "complimentary drink or snack." Their seats on the plane do not recline at all to make things more comfortable either. I will never fly them again and I warn anyone else who might think saving $50 on the ticket price is worth it cause they get it back in the end and then some!"
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Cons: "The flight attendants were totally unprofessional. After falling asleep during taken off, what sounded like a rowdy brunch with too many mimosas woke me up. It turned out to be four flight attendants hanging out in the rear of the plane chatting very loudly. They were certainly the loudest people on this 6:30 am flight. They were much louder than the three young unattended minor boys on the flight. It sounded like they were having a great time. They were even swapping "funny" stories about passengers from previous flights. I could have slept despite the uncomfortable non-reclining seats on this flight but the flight attendant party made it it impossible. I am sure I was not the only one. Everyone in the back 5 rows was awake. The most unprofessional customer service I have ever experienced. On another note, the spirit website that one must use to check in for free is a pain. The mobile version does not work properly and the password reset link doesnt workl"
Cons: "I had never flown spirit before and I will never fly with them again. First off the pricing they advertise is completely misleading. I purchased my ticket thinking I was saving some money compared to other airlines to only find out that they slap you with a million other fees. You need to pay to bring a carry on, you need to pay for non-alcoholic beverages even water. By the time all of these added up and I was in the middle of my flight sitting in not to mention the most uncomfortable seats with no leg room and no ability to recline for over 5 hours, the total cost was equal to if not greater a flight on my usual go to airlines, American/US."
Cons: "My flight (414 on July 1st) was scheduled to depart around 6PM. Poor weather was forecasted for Boston but had not yet delayed any flights. An earlier flight at that gate to Atlanta had not left because of smell of raw sewage on the plane. Our plane was re-assigned to the Atlanta flight (which was about 4 hours late in departing). Our flight was delayed. And then due to the increasingly poor weather in Boston ended up cancelled with no new flights being available until more than 24 hours later. Because our flight (and not the Atlanta flight) was cancelled because of weather, we were not offered any recourse except to either reschedule or get a refund. It seemed obvious to everyone that a decision had been made to ensure that the Atlanta flight was not the one cancelled since it would have resulted in some type of compensation to the ticket holders. Had our flight left on schedule, we would have missed the bad weather as other airlines were still landing in Boston when our flight was scheduled to land. Will never fly with Spirit again and would highly recommend avoiding this airline to anyone else. Never did find out why the plane smelled of raw sewage either (which is also concerning as well)."
Pros: "Absolutely nothing."
Cons: "We were told that our flight was delayed, with no explanation. Then, we were told it was weather. However, weather in Boston was clear and then slightly stormy. They said it was a 'ground stop' which is for severe weather. People waiting for passengers in Boston said that the weather was not severe. Then, after waiting for hours, with a plane at our gate, our flight was canceled, without explanation. People received conflicting information from, a cabin pressure issue, to a severe smell aboard the plane, to a ground stop in Boston. Spirit could not book us on another flight or a different airline until potentially late the next day (we didn't wait in the 2-hour line to find out). This is the last time I will fly with Spirit. Budget tickets shouldn't mean budget service and lies."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Pros: "Crew stayed friendly despite an annoying delay. Information about the delay was first shared quickly (by the pilot I think)."
Cons: "After not even boarding before our departure time and then being told to deboard and wait two hours, there were several concerns. 1) The staff who handled boarding weren't articulate in the process and came off rude. 2) By the time we deboarded, all the kitchens were closed and even snack places were closing. So everyone who was now upset and hungry. 3) When it was time to board again, no announcement was made over the loud speaker, despite several of us getting confirmation that would happen when we first got off. 4) If it was my company, and I would have noticed the terminal was closing the shops and would have offered complimentary beverages to passengers during the flight. Almost everyone I talked to or overheard directly expressed their dissatisfaction with Spirit airlines and vowed they would not be using them again. An unexpected free soda would have been a cheap way for you to sway some people to give it another shot."
Cons: "Customer service was absolutely terrible. I thought that the walk-up fee for luggage would be $35/45 but when it was $50 I gave a shocked expression. Which, that's fine if it was advertised that way (I'm sure it was). But when the lazy desk attendant, who was doing nothing but holding a wall up, says "I can't believe people are shocked when you tell them that, it's like come on you know." I'm fine with you saying that when I'm gone, but when people are standing right there and can hear you while you are acting like they aren't even standing there....that is when you have a customer service issue. Although I wanted to lash into him, I felt like it wasn't worth it and much below my level, and I apologize for not gathering that person's name so you may address this properly. Understandable that there are delays, but there shouldn't be a delay EVERY time that a person fly's on a certain airline. I'll try to print tickets online and it says error, but then need to have a discussion about why I am not paying $10."
Cons: "My flight to Boston was 1:54 PM ORD 6/2/16. I booked this flight months ago in order to attend my daughter MIT convocation ceremony on 6/3/16. I arrived at ORD very early in the morning on 6/2/16 and waited at the gate L7 before 11 AM. The flight was kept delay several times, I waited near by the gate and checked with the desk lady many times and was kept told that the flight was delayed, finally the flight left around 3:55 PM without any announcement. I missed the flight. I was told to go to gate 11A for this issue. Martin who worked there with the customers like me who missed the flight was very impatient and not helpful at all. Never take the Sprint airline again."
Pros: "We were on time."
Cons: "First of all, the bag fees are overpriced (and I booked mine online ahead of time). When I was paying for it online, the website crashed three times while processing my payment (in two different browsers) and ultimately wouldn't let me print my boarding ticket. Secondly, when waiting to board, the staff person at the counter made a drawn-out announcement about the checked bag fee increasing no fewer than twenty times. Similarly, the credit card membership announcement during the flight was a fifteen-minute affair that was irritating and unwelcome. I understand that it's a budget airline and that part of enjoying reduced ticket fare is a compromise to endure advertisements and extra fees for things, but when it becomes endless and annoying, preventing you from talking to your neighbor, sleeping, or just enjoying the flight, it really calls into question whether it's worth it. Finally, the cabin was much too hot and, although several people called it to the staff's attention, the air conditioning never seemed to work. Overall it was an uncomfortable and unpleasant experience that made me reconsider whether it was worth the reduced fare, which isn't all that much lower than the mainstream option. I was disappointed and frustrated."
Pros: "What I thought was a very cheap flight home - now I know to be a scam."
Cons: "The fact that Spirit Airlines nickles & dimes you all the way. The base fare was about $60 and I've since spent over $200 on this flight. Between carry on and checked luggage fees, seat costs, and even a cost to print boarding pass (since they don't have mobile boarding passes), I'm over $200 for this one way ticket from Detroit to Boston. This morning I arrived to the airport at 6:15 AM for a 7:15 AM flight. I was already checked in and had paid for my checked bag. I was directed to the wrong line to give them my bag. After waiting in this line for about 25 minutes, I was directed to another line. By the time I got up to the an agent - they informed me I was too late by 10 minutes and would be missing my flight. I fly just about every other week for work and this has NEVER happened and would never happen with airlines like Jet Blue, American and Delta. Today I'm missing a very important day of work. In addition to all the costs associated with this flight, cab fares to/from the airport and hotel expenses are totaling just about $200. I will absolutely NEVER fly Spirit again."
Airlines flying from Phoenix to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Phoenix to Boston
Masks required on board, masks provided on flights from Phoenix to Boston
Social distancing seating
Middle seats unavailable to book on flights from Phoenix to Boston
Testing for antibodies, testing for symptoms for flights from Phoenix to Boston
Waiving of change fees. Search flexible flights from Phoenix to Boston