Booked a premium seats weeks ago and got an email the night before that id instead be seated in the cabin. Only reason I booked this overnight flight was for the better seating. All they are doing to compensate is giving a $29 coupon to use on another flight. I won’t be booking this airline again.
It was all great all around. Will travel with Alaska next trip.
There was no seating at the gate, no where to charge your devices, super crowded. Boarding in group F meant all luggage space was taken when it was time for me to board. The boarding crew was short with everyone and seemed irritated. The luggage space was insufficient, the seat was too small for me (6'4") and very uncomfortable trip. I was in a middle seat between a person snoring the whole trip and a person with very strong body odor. The flight crew was terse and unfriendly, seemed irritated and impatient. Yelled a lot at people with earbuds in, understandable. Finally, we arrived 10 minutes early, only to sit on the tarmac for 20 minutes and wait for a gate. Worst flight experience I've had in years.
Flight 351 SEA to BOI was terrible. We got to cruising altitude and I needed to use the restroom but the fasten seatbelt sign never came off. There was no turbulence and I'd felt the plane level off so I stood up to use the restroom about 15 minutes after we leveled off. The stewardess went over the intercom and said I needed to be seated because the captain hadn't turned off the fasten seatbelt sign....Which... Fair.... But not five minutes later she went and used the bathroom. Felt very unprofessional to leave a paying customer with a burning urethra for the entire flight and bark at them to sit down and still use the bathroom yourself. They never did turn off the seatbelt sign.
For longer trips, snacks are puny, boring and don’t have ANY nutritional value.
Upgraded to first class both times .The flight attendant Spicy Tim.was excellent and very amusing.
Close boarding too early we’re willing to not let people on flight that could not check in. What ever happened to customer service? Three of us had to fight to get on plane shameful
Made us check our carry on,even though there was plenty of room because they didn't check with the flight crew. Also boarding was 40min late, due to the plane being on the wrong side of the airport. Also their app didn't record my tsa precheck
The flight was delayed due to a safety check. Why couldn't that have been done ahead of time? We got to Seattle with enough time to make our connecting flight but they kept changing the gate so we missed it. There were at least ten of us who missed the flight. The airline was aware. They could have waited. They didn't. Our new flight was not for seven hours and then was delayed another two hours. We got the last seats which don't recline. Super uncomfortable after a long day spent at the worst airport. Did they offer us a meal voucher or anything? On top of that Alaska Airlines didn't complete my ticket to the new flight. I wasn't sure I would get on this horrible flight, either. Oh, and it's ten o'clock at night....no food. Is this how Alaska Airlines treats its customers? I'll never fly with this airline again.
It was very comfortable. Personal entertainment screens would, of course, have been nice. And the flight in Seattle was delayed, but... things happen. All in all, I like Alaska Airlines very much.
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Seats are much much more comfortable than United, which is what I usually fly
Flight left early and arrived early. the whole trip was excellent.
Overall, it was okay. Seat was a little cramped. Would’ve liked more substantial snacks or opportunity to buy some.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The seats are uncomfortable, feels like a small seat pad on plywood.
My husband is very tall and we generally fly Delta Comfort. We used our companion benefit, and our seats were coach and extremely uncomfortable........ horrid even
Don't waste your money or points on first class. Delta first class is a joke. The seats were rickety, the food was awful, and nothing worked, wifi, my light, the power plug - and it was dirty - the fold out table was gross. For 2-3 hours, tough it out in Economy.
The departure gate was changed from C1 to B18 but it was never announced at the C1 gate nor did I receive any email or text message or phone call about the gate change. I was in a window seat. In the other two seats next to me were Mr. Rotund and Ms. Rotunda, a youngish couple. Just the two of them should have booked three seats. I was smashed up against the wall and window for five hours. Overall, I'd say my flight sucked. Wouldn't you?
I couldn't get checked in 24 hours before either leg of my flight. I tried both my Alaska and Hawaiian codes on both apps.
We moved from the international terminal to a new location. I think there are still some bugs to work out . We didn’t receive check in notification and had to scramble to find it but i think it will work out
I'm was impressed with their service. Everything was great
All in All a great experience. Cost of luggage sucks … first time I ever had to pay for luggage. Otherwise the check in counter was awesome, the gate clerks were great and the Stewards & Esses were the best.
As my daughter was boarding the flight they pulled her from the line and told her, after she had checked in and checked a bag, that she could not board the flight due to a fraud flag on the debit card used for the ticket purchase. The personnel would not allow me to speak to them, saying I had to take it up with customer service that was not present. They tried to get my daughter to purchase another ticket on the spot or get out. The customer service personnel were insistant that the personnel at the gate be on the phone which they would not allow. Would not accept payment from three different accounts and did not resolve the issue. Many conflicting reports about the source of the problem, the fraud department is uncontactable. The only good thing to come of it was checked bag arrived. Our family will not be using Hawaiian Airlines. Ever.
Great staffing. Terrible food. Please do cold sandwiches or salads. the "hot pickets" are terrible.
Love Hawaiian you can’t go wrong, still provides you good drinks and little snack at the end
No tv’s. Had to walk 45 minutes to connect to next flight. Couldn’t get dinner as a result. Ended up eating pretzels until I felt sick.
Not so good. The takeoff was aborted after reaching 100 knots due to a problem with the front tires. I do commend the pilot for a quick decision and preventing a potential disaster. We returned to the gate to put fresh tires on the front. Our flight was delayed for over 3 hours. The rest of the flight was okay. We were reimbursed by Hawaiian Airlines for only $50. Not too generous
Excellent from start to finish. All staff members were amazing!
Excellent. Although they used to greet me as a mosaic member and provide a free drink, early boarding helps me to keep coming back to JetBlue.
Cancelled flight with no specific instructions to get a boarding pass for another flight. The whole flight of people were in line for an hour because there was only 1 person to help at the desk. This was unusual for JetBlue.
It was too hot in the cabin. The AC did not help.
Except for the 28 minute delay leaving and the earlier reschedule to a later takeoff time the flight was good.
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Overall was excellent. Will definitely us JetBlue in the future.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Several delays. Next flight was worse. Did not arrive home until 2am PT
Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
Everything about the flight was lovely…We left early, arrived early, cabin crew were efficient and helpful. Flight was easy and most pleasant.
First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.
We missed our flight. The boarding pass had the wrong gate and by the time we received the text from Kayak, our flight was already gone. I’ll never use Kayak again and will go direct to the airlines in the future.
Boarding took forever, the plane was cramped and cold, and the seatbelt song came on constantly throughout the red eye flight with a loud pre-recorded message playing each time
Cabin felt crammed Snacks are lame But crew was super efficient getting us out on time despite delay
Took off on time and successfully avoided weather that looked to be a problem along the way
There were five broken seats on the plane. The crew was very rude in telling people they had to get off the plane and get a flight the next day. No call for volunteers, but telling people they had to get off. One woman was flying with her elderly mother and daughter and was told she had to leave or all three had to leave. Fortunately, a volunteer offered to stay. The situation was handled poorly.
The flight to Tokyo AA61 took off about two hours late, but then had to turn back. By that time the crew had to be replaced. Then they kept promising to take off in an hour, then in 3, then switch to the next day.
