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Bridgetown (BGI)
Washington Dulles Intl
Fri 6/18
Fri 6/25
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Top 4 airlines serving Bridgetown Grantley Adams Intl to Washington Dulles Intl

Scores according to KAYAK customer reviews

7.9
Copa Airlines
Overall score based on 12,765 reviews
8.2
Boarding
7.9
Comfort
8.3
Crew
7.4
Entertainment
7.6
Food
Airline reviews

Cons: "bueno"

Pros: "Nothing"
Cons: "Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful"

Pros: "Very good"
Cons: "Very good"

Cons: "Thanks"

Pros: "."
Cons: "."

Cons: "They go above and beyond to make you happy."

Cons: "More leg room"

Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."

Pros: "Everything"
Cons: "Nothing"

Pros: "I got to my destination safely. Crew was ok."
Cons: "Lousy food. Small, old aircraft (737). No individual screens, no phone chargers, asked for a repeat hot dish and was told yes, but never got it. It lacks behind many other carriers. I was expecting much better."

Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"

Cons: "Everything. The only thing is that the seat recline too far back and crush my legs and I’m only 5’11 so I can imagine how uncomfortable it must be for someone taller"

Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."

Pros: "Friendly crew."
Cons: "Initially separated from my minor child and had to change seats. Also, my tweezers were taken away."

Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"

Cons: "The food. it is absolutely horrible"

Pros: "I had a very comfortable space for my legs."

Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."

Pros: "The service was good, and food tasty. Legspace was good."

Pros: "The flight itself was fine. Good entertainment, in seat options and decent food."
Cons: "There is a second security check point right before you enter the gate area and you can't take any food or drink it which includes water. That made for a long wait with nothing to drink and once on board there was no extra water service."

Pros: "Great airline crew service and on-time schedule"

Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"

Pros: "2 free bags, free food d, free booze"
Cons: "Nothing"

Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"

Pros: "Everything was pretty-much great."
Cons: "Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies...."

Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."

Cons: "There was a second security check before passengers could enter the gate. No drinks were allowed past. I was thirsty before and during my flight."

Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."

Cons: "The entertainment syatem was not up to date. There needs to be more foos choices for vegans."

Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "more interactive global map showing the route, change it up a bit"

Pros: "Excellente attention flying, very friendly, very nice and clean inside the airplanes."
Cons: "Need more personal at the counters servicing people when checking in at the airport in Panama."

Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."

Cons: "the entertainment for my seat was not working. I switched to the seat next to me and i was experiencing the same problem. I was told by the flight attendant they would re start it but they didn´t."

Pros: "The seat was comfortable"
Cons: "Broke my wheel off my check luggage, food wasnt good. Staff are somewhat curt & could be more friendly/accomodating."

Pros: "Quick board and deboard and the breakfast was OK"
Cons: "Flight was almost 5 hours long and we weren't allowed to bring beverages on the plane from the Panama airport (which was kind of nuts in my opinion, since I'd just gotten off another plane and had already gone through security); the flight crew only distributed beverages once. I've taken 3 hour flights where the beverage cart has gone up and down the aisle twice! I was really thirsty by the time I got off the plane, and then by the time I got through customs, it had been like 6 hours since I last had anything to drink!! They really should have offered customers AT LEAST water at some point later in the flight."

Pros: "All the way it should be!"

Pros: "Puntualidad"
Cons: "Comodidad"

Pros: "comfortable seats with good leg room, very good food provided."
Cons: "additional xray at gate and requirement to leave all water bottle behind."

Cons: "Not enough leg room."

Cons: ". The tem let me wait for ever in something I wanted to ask as a favor they said wait a second and never come back to ask what did I need."

Pros: "On-time departure and arrival Friendly and courteous staff"
Cons: "Old Plane No USB charging connectors"

Cons: "My mom had wheelchair service and the person who take care of the put her on lines fir two hours and she missed the flight connection. Even do she showed him several times the boarding pass fir the next flight. And then set her on the wrong area."

Cons: "Most airlines allow a business class passenger to take one guest into the lounge: Copa does not. Worse, the check-in staff at Panama said that it did, but on arrival at the lounge, the staff there said it did not. Awkward and embarrassing. No inflight refreshments, etc. apart from the hot breakfast."

Pros: "I have flown with COPA for years and they never fail to impress me. Food is great for what it is (aircraft food) one of the best I have ever had. flight is pleasant and smooth most of the time. always super helpful and make it a seamless experience"

Pros: "Loved the friendliness, service and helpfulness. Food and drinks on flights were great."

Pros: "Good food and movies. Great staff. On time and plenty of room in seating."

Pros: "Loved the FREE on-demand movies!"

Cons: "Too hot in cabin and crowded hot gate."

Pros: "Did not make flight, overbooked"

Pros: "Crew members were very friendly and checked our bags for free."
Cons: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."

Pros: "Very pleasant and helpful crew"
Cons: "Improved seating comfort, leg barrier or something"

Pros: "Food was ok. That was it."
Cons: "Old aircraft. No leg room. No air con above the seat. Very stingy with drinks. Never again with BA"

Pros: "I like everything."

Cons: "Great"

Cons: "Left Washington two hours late. Left London on return 45 minutes late."

Pros: "Spacious seats"
Cons: "Hot atmosphere inside the aircraft during flight"

Pros: "Got a baby cot, offered wine for dinner and arrived 20 mins earlier than scheduled"
Cons: "Nothing"

Pros: "I need to have leg room because I have a high risk for blood clots and need to get up frequently. I selected an aisle seat when I purchased the ticket, but this was somehow lost in the system and I was assigned a middle seat. Fortunately, an attentive desk agent found me an exist row window seat that was sufficient."
Cons: "I'm not sure what happened with the seating arrangements, but it was a huge hassle to have my selection invalidated at the last minute."

Pros: "The food was decent for coach, and wine is still included at no charge on trans-Atlantic flights. There were multiple recent movies available on the entertainment system, although the picture and sound quality was lacking."
Cons: "Since it was a wide body, there were no overhead vents. And for some reason they chose to heat the cabin to what felt like at least 78 Fahrenheit, in March. Also, the headphone jack was simply missing in one of our seats (rendering the entertainment system useless) and one of the seats in front of us was in permanent recline, cutting in to the already scant leg room."

Cons: "Customer service - useless and with attitude. Couldn’t check in for the flight either on ba.com or over the phone."

Pros: "Friendly"
Cons: "Seating"

Pros: "the pre-boarding for families with kids was nice, the staff were helpful during the flight"
Cons: "The flight home to DC was fine. The flight going to London from DCA was horrible.The deserts on the kids meals had mold on them. My daughter was vomiting as a result of the food. It ate into our trip which was hard for us as we were visiting my grandmother who is not well. We contacted the airline about it and their proposed compensation was not what we were expecting. Honestly we plan to make an annual trip but based on our experiences with this trip maybe we'll choose a different airline."

Pros: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Cons: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."

Pros: "The crew looked after us really well."
Cons: "Unfortunately, through no fault of the crew, the water supply on the aircraft was contaminated and there were no hot drinks."

Pros: "Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight."
Cons: "Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get."

Pros: "Did not watch entertainment. Tried to nap."
Cons: "Blankets felt very worn and crusty."

Cons: "Snacks were good!"

Pros: "It’s was very good thanks"

Pros: "Great service"

Pros: "There were only two kind of entres, and both had possible allergenic items for someone allergic to nuts."
Cons: "I suggest either have three choices or whenever nuts are sugggested have one with, and another without."

Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."

Pros: "The crew was amazing, especially when having to deal with a difficult passenger throughout the duration of the flight."
Cons: "There was a delay which inconvenienced a friend picking me up. Also, not a complaint, but I have experienced better video entertainment technology. But it's still amazing I get to watch movies while traveling in the air from one continent to another continent."

Pros: "Entertainment options"
Cons: "Poor food options"

Pros: "Reached Home"
Cons: "No Proper servings Entertainment was poor Beverages were not adequate Seats were narrow"

Pros: "The plane, that is. Seats are small in economy. The plane was hot. And we spent an hour on the runway with no air for a mechanical issue. At least the service was nice."
Cons: "Time on runway. Seats uncomfortable. Entertainment is old and small screens - hard to see."

Pros: "On flight entertainment"
Cons: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."

Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."

Pros: "Back seat entertainment and pleasant staff."
Cons: "Cramped seating."

Pros: "Really comfortable"

Pros: "Service here was above standard"
Cons: "The food is small & needs more variety"

Pros: "The entertainment was great, I just watched movies the entire flight and had a great time."
Cons: "Needed more water but I guess they were busy with some sick passengers."

Pros: "After my last experience with WOW from Baltimore to Amsterdam, which was easily my worst flying experience, British Airways was just the opposite. On time, comfortable seats, polite and very helpful flight attendants, and I did not have to pay 2 Euros just for a glass of water. I will fly British Airways again."

Cons: "Flight was 3 hr delayed, seats were uncomfortable, flight was oversold and could not seat next to spouse even though we booked well in advance."

Pros: "Everything was perfect."

Pros: "Flights were on time."
Cons: "I had requested a wheelchair and never got one either way. Slowly but I walked it! Thank god I was not completely disabled."

Pros: "staff was pleasant left on time arrived early"
Cons: "all the wasted cups. etc paying for seats"

Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"

Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("

Pros: "It was great to be upgraded!"

Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"

Pros: "The crew were excellent -- some of the best. Power and USB connection."
Cons: "How can you have travelers stuck in an airplane for so many hours and not have wifi?"

Pros: "Professionalism of staff"
Cons: "Boarding system"

Pros: "Crew was great. Really terrific. A+ all around. And that was consistent on all legs of the trip. But they couldn't fix this particular plane."
Cons: "Boarding was a zoo. Took forever. Not enough information shared. Everyone lined up for priority, whether had status or not. Once I got on the plane, the seats were AWFUL - the worst I've ever experienced. The pitch between them impossible. When passenger in front put his seat back, was practically in my throat. Couldn't lift the armrests completely, which was ridiculous. Even with an empty seat between myself and row-mate, we were cramped and couldn't get comfortable bcse of arm rests. Absolutely awful. Cannot imagine how much worse it would have been if seat in middle taken."

Cons: "Not loaded by rows, not organized."

Cons: "Cramped seating."

Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"

Pros: "Archibald Elba"

Cons: "The food expired the day we were on the flight- I ate the chicken salad sandwich and I was sick on the flight and the rest of the evening home. My sister who are the same sandwich was sick also."

Pros: "The crew was excellent!"

Pros: "The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down."

Cons: "Nothing"

Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"

Cons: "More room on the aircraft. More shops open in DFW."

Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."

Cons: "The boarding process was horrible. The agents we not organized."

Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."

Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."

Pros: "Seat extraordinarily comfortable"

Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."

Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."

Cons: "Over booked flight"

Cons: "They take my hand luggage in there are lost I don’t know what to do now"

Cons: "There was a three hour delay for missing crew."

Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."

Cons: "Caught an earlier flight and the entire team made the process seamless."

Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"

Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"

Cons: "the fact that they rushed everyone only to have you wait in the ramp"

Pros: "many movies"

Pros: "The crew"
Cons: "The food"

Pros: "None"
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"

Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."

Pros: "New economy extra for those of us with elite FF status was awesome and made a long flight comfortable"
Cons: "The entertainment system on these planes need to be updated. It's really unacceptable today to have everyone forced to watch the same movie in the ceiling, forgot about pausing for toilet breaks. This one they showed one movie and then we were forced to endure snippets and NBC shows that I can't imagine anyone watching. What happened to the second movie? They supposedly had entertainment that you could watch on your phone or tablet, but it was only tv shows as well?!"

Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."

Cons: "Only served half people beverages. No entertainment"

Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."

Pros: "Quick, efficient"

Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"

Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."

Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."

Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Cons: "Nothing"

Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."

Pros: "Nothing"
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"

Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."

Cons: "The video monitor for my seat was broken. So, low entertainment score."

Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"

Pros: "I think they were holding the plane for a connection flight arrival."

Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."

Pros: "Well organised and even arrived early! The flight crew were kind and efficient."
Cons: "No free food"

Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."

Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"

Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."

Cons: "Significantly late & rude, as usual."

Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."

Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."

Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."

Cons: "There was no one at the gate to keep us updated about the flight delay"

Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"

Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"

Pros: "I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth"
Cons: "Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?"

Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"

Pros: "Airport"
Cons: "Cancellation with little notice and rebooked on flight two days later."

Cons: "Tight cabin on Regional aircraft."

Pros: "entertainment system worked well"
Cons: "USB charging jacks didn't work in my seat or the person next to me; long delay offloading due to lack of gates"

Pros: "Surprise.....on time , have luggage, fabulous crew, large aircraft."
Cons: "That this has not been MY past experience."

Cons: "waited at the airport when landed for 2 hours"

Pros: "Crew was very friendly."
Cons: "Having to pay for baggage on an international flight and no better snacks available without purchasing them."

Pros: "Screens on seats Boarding with kids still OK to do early"
Cons: "All the rest Barbados gate agents are as bad as it gets Planes were dirty Food options Food shortages Etc..."

Pros: "The food and the crew"
Cons: "Nothing"

Pros: "Movie"
Cons: "English subtitles for movie collections"

Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."

Cons: "Flight delays"

Pros: "I thought prices were reasonable."
Cons: "Didn't have some of the food."

Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"

Pros: "Good travel, pretty comfortable flight with Air Canada"
Cons: "Not the most amazing meal but well, not too bad for a plane meal."

Pros: "The flight went basically smoothly and we arrived on time."
Cons: "On our flight from Toronto to Barbados a flight attendant named Miranda was so incredibly rude. She was not helpful and would not even styamptt o smile. I could not believe how she treated the passengers. Our airplane was dirty and on both flights I found food in the pouch on the pack of the seat in front of me. There was no food served and when I asked for a hot tea when the beverage cart came around miranda gave me cold water. Not impressed st all."

Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."

Pros: "Very accommodating with the seating, flights on time"

Cons: "There was cold air blowing on our feet the entire flight."

Pros: "Airline attendants were fantastic. Boarding was efficient. I never tried the food so I can't attest to that."
Cons: "Space was so cramped it was crazy - I had a prior Air Canada flight experience that was very comfortable, but if I was 6" taller in this flight I would have been pissed."

Pros: "Preflight very convenient."
Cons: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."

Pros: "Crew and newness of plain"
Cons: "Food options and quality"

Pros: "Polite and friendly crew"
Cons: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."

Pros: "Crew was wonderful I was very glad that the Toronto boarding person recommended that i get on the flight as there were still empty seats -- there were no seats on the next flight that i had been switched to because my bag was on that one (supposedly)..."
Cons: "My bag was not on the next flight, so i had to get a hotel room for the nite, It was not on the 8/14/16 Sunday morning flight as stated their system; although the Dulles manager was very helpful, my bag was nowhere to be found. Someone drove to Dulles from Va Beach with my car keys -- i was called sunday nite that bag arrived.and would be fedex'd 2-day which put arrival at Wed 8/17/16. Still not here on 8/20/16. Sad and disappointed at how botched the return trip was."

Pros: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Cons: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."

Pros: "All around enjoyed the trip. Courteous and professional. There was a medical emergency on the flight back. It was handled incredibly well by all of the flight attendants. Would use Air Canada again and certainly Kayak as a booking system. Thanks."
Cons: "Food availability was scarce. We brought food on the plane on the way back."

Cons: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."

Cons: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."

Pros: "Nothing"

Cons: "Lost bag"

Cons: "Everything from customer service to flight."

Pros: "Nothing"
Cons: "7 hour delay combined with the most rude airline staff I have ever met."

Pros: "the snacks were ok, and the in-flight entertainment was nice"
Cons: "I had a drink spilled on me with no apology, the staff was super duper rude, the flight did not take off on time and was late getting to the connecting airport. all around it was a total mess"

Cons: "Again, more delays."

Pros: "This flight left without us due to delayed arrival on Air Canada flight from Seoul to Toronto. The positive was that it was one Air Canada flight I didn't get on."
Cons: "Due to lack of available options to get to ANY DC area airport before the evening the day after we were supposed to arrive, I accepted going to Philadelphia. That flight was also delayed. From there I rented a car and got home at 3 a.m. instead of 9:45 p.m., about when we would have gotten home on the original flight. If we had waited for the next available flight to the DC area, it would have arrived some time after 2:48 p.m. the day after we were supposed to arrive. I know this because I was told this was the fastest route to DC--before the same Air Canada agent then told me that it was no longer available. A dreadful experience."

Pros: "It was a quick flight."
Cons: "Nothing"

Cons: "The departure postponed several times. The comfort in those parts of Toronto and Dulles airport which us Canada express is absent at all. There are no even seats enough for all passengers."

Cons: "The flight was smooth and the crew was excellent. They ran out of food so there was very little to choose from to eat."

Pros: "My Flight was canceled without us getting any notification and causing major delays and headaches with NO offer for compensation to help e.g. with a $70 taxi we had to incur to get from DCA to IAD. Poor service"

Pros: "Efficient, vigilant and helpful crew"

Pros: "The crew got us out of Toronto very quickly"
Cons: "The incredibly small overhead bins"

Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."

Cons: "This plane was very late! I understand this happens a lot."

Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."

Pros: "Captain kept the interested customers informed of how the Toronto Raptors game was progressing. Friendly crew. Upgraded to an economy premium rouge seat and was very comfortable."
Cons: "Checked in online but wasn't able to pay for luggage fee. Tried at Kiosk at Barbados airport and was directed to counter service which was a very long line. Selection of TV shows on AC app could be more current."

Cons: "The baggage checkin was awful. The boarding check in was awful. The security check in was awful. The customs check in was awful. Understaffed and inefficient. The baggage conveyor backed up. The same staff that checked in our baggage was the same person who then ran upstairs to check us in at gate and it was all hand done and not computer scanned. No check in kiosks to make ticket checkin faster. Lines were all backed up and I barely made flight and my connection. Many either missed flights it connection or plane was held up to get people to flights. The lady at customs check in was good trying to handle the back ups but the shrine was severely backed up and understaffed. The pilots made good time and handle the turbulence well. Staff on board did well with timing of food and drinks Entertainment on board was awful. Didn't find out until on board on 8 hour international flight that needed an iPad with downloaded app for entertainment and therefore I had three kids that had nothing to do. Never did I have such an issue with an international flight that was so poorly managed. So disappointed."

Cons: "We were told to check in via the electronic procedure and wait for our name to be listed on a board.. After waiting an hour and a half we were finally directed to the United counter and were able to complete the transfer and go to the gate."

Pros: "The newly renovated room"
Cons: "The rude staff, rude drivers, terrible smell in the entire hotel, and poor customer service."

Pros: "Will not fly Air Canada again unless I have to"
Cons: "Check-in kiosks did not work, lots of holiday passengers, unfriendly groundstaff, resulted in transit passengers (such as myself) wasting lots of time and missing the flight. Groundstaff were unfamiliar with international flight transit process, which is very convoluted in Toronto. Never again."

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