Thankful for coffee being served without charge. Not all airlines do that.
old plane, tight and uncomfortable
Two hours delay in the start.
Good multi media access and content
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Crew was attentive and efficient. The flight was smooth aside from the minor turbulence.
I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight.
Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours
No free alcohol on an international flight?!?!
they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys.
The plane was night. The flight was exceptionally smooth. The crew was very pleasant.
Comfort economy well worth the extra.
Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
Good multi media access and content
Crew was nice and responsive
The overall experience is regular at best
Seat comfort in business class Professional and friendly crew
Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?
Got pillow, blanket, headphone and eye cover
Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge
Good service at gate and on board
The crew was good and very good pilot's
No leg room between seats
efficient service. timely departures/ arrivals
Our original flight, one day earlier, was canceled 10 minutes before boarding.
between lunch and supper snack one isle had only one water serving and my isle had none. So for 6 hours we had no water serving. This is why I gave crew rating OK only. Also the supper pizza snack was horrible. By comparison, United gives full drink cans so they last longer. I suggest Lufthansa also should serve full drink cans in long flights.
Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20
Staff wasn’t particularly friendly, seats were the most uncomfortable ever
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