Everything about this flight was good except for the very end when I reached my destination. Everyone from the tune to the wheelchair escorts were great with the case were great but I miss you with people at the check in this at the very end. I need help from the chicken desk because I forgot my pillow on the plane The female worker at the chicken desk said that they found my pillow and she was going to retrieve it for me. She left a 30 minutes without any update and her so she saw me walking back and forth waiting for her and they didn't even bother calling her or radioing her for any updates. They were busy because they were behind schedule and they were overwhelmed but thanks because at least glanced me and try to give me an update just a quick radio check or phone call. I don't care about the pillow but if you tell me to wait, I waited for at least half an hour before I said something and I just left because they wouldn't bother talking to me so I could, so everything's going in the review. I took pictures of the two men that were left working at the check-in counter. The totally ignored me despite the signals I've been giving them. I don't see any offers in the kayak review to add pictures or screenshots so I'm going to post another review I don't know their name but I'm pretty sure Delta will find other names when they see the review. Google with pictures. There was another guy at the chicken counter bring an orange workers vest who finally left after telling me that the girl that was retrieving my pillow is working the gates now. That would have been if they just told me that's what happened. But I had no update. Make me wait for nothing. Thank you Delta airlines!
We had a great experience with Delta. They helped us from the start at the kiosk all the way to our final destination, including help reassigning and upgrading our seats free of charge at the gates, escorts with the wheelchair for my brother and even getting our luggage at baggage claim for us. I also had special help because I forgot my pillow on the plane. The wheelchair escort contacted for associates at the check-in desk all the way back to the plane and retrieved my pillow for me.
I am a Diamond Medallion Delta traveller and this was a disappointing flight. They allowed half the flight to preboard before Delta One and Diamond Medallion. Once on the plane in my Delta Premium Select seat we were not given any welcome or greeting. Throughout the flight the flight attendant also did not make us feel any sort of special service or attention and even rushed us when she did bring us a snack to pick in the dark not even offering a light to look at what it was -- she was overall not helpful and not accommodating. for the extra cost of the seat it was honestly not a special experience this flight. heads up that even the warm cookies are now packaged. I ate nothing. There really was nothing that was special, stood out or exceptional. Luckily I mostly slept. But I was disappointed and question if I may try a different flight next time I go to Tokyo. The last few Delta flights have been less than great. which makes me very sad.
Crew was real good, flight was smooth and came in early.
The CRJ-900 was clean but the overhead air vents were broken in our First Class row, making the cabin very hot until about 30 mins into the flight. The flight attendants were both extremely apologetic and accommodating though so that is why I rated the flight as very good. They checked on us many times and truly showed they cared. The snacks for an hour and a half flight could be better. Would be nice if there was a small plated meal over convenient store snacks. WiFi also was not working. And it would be nice if Delta had adjustable headrests on these planes.
The flight was smooth, the crew was great but the plane was quite old
Flight was warm for first few hours and quite rough
Flight was delayed several times. At one point, they "pulled back" 15 minutes from the delayed boarding and sent a text saying we would board sooner than previously advised. The flight then was delayed again. And when we boarded, there was an unspecified technical issue which had us waiting in the plane for about an hour.
The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
1st flight had mechanical issues after we boarded and almost took off. They tried to fix on runway but couldn’t do we went back to the gate. They couldn’t fix it there either. So we had to deplane and board another plane 2 hrs later. All in all our flight was delayed 4 hrs so we had to cancel some business meeting we had in London for the morning since we were supposed to arrive at 7am and did not arrive until 11:45am. Also, the 2nd plane had mechanical issues as well but fortunately they were able to fix on runway.
Some of the Air hostesses are not that friendly. Need improvement
horrible service, food was an embarrassment, no charging for cellphones, stay away
Great experience with a crew always thinking in the passenger
I selected first class expecting excetional service. It was mediocre at best. The food service was cold, meal choices was poor and on one leg they did provide dessert. I did enjoy the lay day seat but the movies were old and nothing current. Boarding the plane is always hot. So boarding is quite warm until your in the air. I took a small personal air fan. Update the meals and movies.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
We were in transit from Lima (flight at 1.10am) and we were in stand by in our flight from Panama to Washington. We wait from 4.30 am to 18.30pm in the Airport. The company give us 2 x 15 dollars for eat during the day and a personnal travel voucher of 400 dollars each. Do they buy food one time something in the Airport ??? And one of us live in France so the voucher is not usable. More than 24 hours travel !! And our place were near the toilets, with 8 children around us. The boy behind my seat stamped his feet on my back all the flight. Really Wonder full ! So we are totally unhappy with our travel. Thanks Copa Airlines....
It was reasonably comfortable trip considering its duration (7 hours). Crew was very good and friendly, seats very more comfortable than other planes. Only negative comment would be that the bathroom light did not get its full brightness 🙃
Great from check in all the way to the end. Very happy with Copa
I loved my experience. Very safe, Very informative and very friendly.
Copa crew is almost never great in terms of service.
We found the chairs to be really uncomfortable. It’s also really unacceptable that no form of food or drink is included in a 6+ hour flight
We waited for one hour to deboard the plane after landing. That could be better
Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca
Very uncomfortable planes , poor service on the plane , take your own water so you don’t dehydrate , in a 6 hs flight they sold one time food and beverage . 1 plane was delayed 6 hs , I lost a connecting flight . Then in the way back they announce a delay of 2 hs so I had to take a different flight to arrive on time for my connecting flight . Avoid this airline .
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
Charging for WATER on a SIX hour flight in repugnant. Enough said!
Worst in 25 years. A 10 hours flight from Buenos Aires to Costa Rica and no free food! Then the food available for purchase was sold out in 5 minutes. I was travelling with two kids and wasn't ready to keep them happy with chips and cookies for such a long time. Avianca doesn't make sure that minors sit next to an adult so I was forced to pay 65 USD for each seat in a so called premium seat whic is exactly the same as the economy free seats. Never again with Avianca.
The flight was late olmost 3 hours , they send me to Cartagena … I suppose be in CR at 9 am , I fluid to Costa Rica at 5 pm …
GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.
