Delayed flight impacted my meeting with International clients. Very disappointing experience!
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Cons: "No debe cobrar maleta pequeña"
Pros: "Great crew, very efficient"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Pros: "American is our main airline and We never are disappointed"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Pros: "Right on time"
Cons: "Wife on board"
Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Cons: "I missed this connecting flight."
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "on time"
Cons: "Pésimo perdí mi vuelo de conexión porque el vuelo estaba retrasado 1hora y media"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Pros: "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
Cons: "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Cons: "2hr late, staff super ignorant about international transit and boarding. Completely disfunctional check-in!!"
Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Pros: "CRJ 900s have more leg room than expected"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "The Crew was friendley."
Cons: "Could not checkin on internet."
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Pros: "We paid almost $100 each extra for our seats. For that price we should at least have had a little wiggle room. My husband is 6'4" tall and it was a pretty uncomfortable flight for him. It was American booked thru Iberia."
Cons: "The seats were quite cramped. It was a long flight to be so cramped. The flight attendants were very nice and hospitable. It was also nice to get a pillow & blanket. When we flew to China on American I was appalled that they were charging for use of them."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "The crew was friendly and served multiple snacks through the flight."
Cons: "The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Cons: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Cons: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Cons: "Mechanical problems caused 3+ hour delay. Missed being able to pick up my rental and didn't make for quite the same evening."
Cons: "Seats are not comfortable"
Cons: "Costumer service, they didn’t give me boarding pass because 10 dollars wasn’t charged for the boarding pass where I have money in my account and you guys charged me full 109$ and they won’t refund or cancel, iam very disappointed and will not use you guys and think it’s scam"
Pros: "Pretty mediocre"
Cons: "Lost baggage messed up my camping trip"
Pros: "The flight attendant was thoughtful, kind enough to offer to move me from cramped middle seat near back of plane to an empty exit row. Since I’m nearly 6’5” tall, that was greatly appreciated."
Cons: "There were no “dislikes”. I didn’t buy any drink or food onboard."
Pros: "Cheap n effective"
Cons: "Airport work"
Cons: "The flight was delayed :) Merry Christmas"
Cons: "Lack of features. Snack/pop. NO RECLINING SEATS!"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "It cost us over $200 extra to take carry ons. I didn't read this in the fine print. $59 each carry on! Each way!"
Pros: "On time/early departure."
Cons: "Since the seats are basic- it's hard to sleep. Definitely recommend a neck pillow."
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Cons: "Everything! I will never fly with them again! This was the first! Also the LAST!!!!!"
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Boarding was easy and the crew was friendly"
Cons: "The charges for our carry on baggage and the flight delays."
Pros: "Perfect time"
Pros: "Quick no nonsense boarding"
Cons: "Nowhere did it say I had to pay for an assigned seat or pay for a carry on! I undestand paying for food/snacks but who doesn't give out free glasses of water?! Not having a mobile boarding pass was a pain too.... not until I made it to the front of the security line did I find out I had to have a paper copy! Whatever money I saved with them I lost by paying for my baggage. never again!"
Pros: "I was kept in line until it was too late to allow me to get a boarding pass. The 3 groups of travelers before me took an unusually long time as they could not understand why they were not allowed to get boarding passes. The CS Manager did direct me to an airline that I was able to buy full price ticket from."
Cons: "The same excuse was given to every traveler that was in the line with me. I listened to it explained to at least 10 travelers that day. Since that time, I have yet to hear any positive feedback from anyone that travels frequently. You seem to pray on people that do not travel often. The ticket that was purchased for this fight was bought by my wife. She was trying to do me a favor. Maybe some that actually cares about your reputation and would like to see your airlines succeed over time will contact me in an attempt to change my opinion. I can be contacted at firstname.lastname@example.org"
Pros: "Crew was awesome. And fast boarding as well"
Cons: "Seats are horrible no recline and very hard. Also very close to each other a little space would be nice. The fact that you have to pay $3.00 for a water and $4.00 for a soda is ridiculous. Those should. Be complimentary."
Pros: "Nothing! I will never fly with spirit again"
Pros: "Fast boarding, but then we sat with the door open for 20 minutes. Flight was fine. I would only ever consider flying again if there was a phenomenal price break from the next cheapest airline."
Cons: "Gate change with no announcement or change on departures board. Late takeoff. Tiny cramped seats, and miniature tray tables. Trash in front of my seat at boarding. The majority of passengers seemed to be inexperienced flyers, maybe gravitating towards the cheap fare? VERY annoying, needy, chatty, panickey at take off and landing. Not a pleasant environment."
Pros: "We arrived in one piece in a timely fashion. That's it."
Cons: "The rows of seats are incredibly small, to the point the man in front of me leaped out of his seat and accused me of jamming my knees into his back. I was just sitting there and I think he was stretching back into my long legs. Really, there was nothing I could do because there was no room to move my legs out of his way. And the airline DIDNT EVEN OFFER WATER! And let's not forget that we weren't told ahead of time they charge for carry-on bags, so our affordable tickets went up $110 in cost. I will never fly Spirit again."
Pros: "Great price!!!!!! Great crew!!!! On time!!!"
Cons: "Color of the plane. Joking. Great value keep it up, completely satisfied, you couldn't do it better."
Pros: "I slept for most of the flight, and boarding was good. No complaints."
Cons: "A lot of turbulence on descent, as well as a hard landing on a day of seemingly perfect weather."
Pros: "Low initial price"
Cons: "Seats are not proper airplane seats"
Pros: "Spirit will charge $55 for a carry on and $50 per bag under 40#, more if heavier, so add those costs to their "cheap" fares. Seats are cramped and do not recline. No snack or comp drink of any kind."
Cons: "You get what you pay for and pay some more for hidden charges ."
Pros: "Saved a ton of money booking through Spirit, well worth the savings."
Cons: "Boarding was pretty disorganized and delayed the flight."
Pros: "The safe seemed friendly, I had no complaints with them."
Cons: "The airline charges a carry on which I didn't see clearly when booking my flight. They also don't offer complimentary beverages; which isn't a huge deal. However, I would of brought a drink with me if I knew that. The aircraft felt very dirty, the seats had stains all over them. I felt gross sitting in my row."
Pros: "The staff."
Cons: "Being nickeled and dimed. Could not check in on line, your computer clich, so had to stand in line longer."
Pros: "The comfortable seating was the best part of the flight."
Cons: "The main crew on the microphone did not speak clearly. There was no entertainment for the flight even though it was short. Boarding flowed ok."
Pros: "Being flown out of my home airport after waiting for seven hours only to have the connecting flight cancelled when we got there at 2 in the morning."
Cons: "Everything. Customer service was horrible. Flight was horrible. Never flying spirit again"
Cons: "One hou in line to check in. They charge for water.. enough said."
Cons: "The flight was delayed by almost 6 hours. They didn't even try to voucher food or give any free snacks or drinks on the plane. I do not think that was the right thing to do."
Pros: "One of my suitcases got left behind but it came in on a latter flight. My brother in law came in on that flight so he was able to pick it up for me. Saved the airline money on a courier from Houston to Galveston. I still don't have my clothes will pick them up at the ship. I called them to see if they would comp all my luggage on the way back but they wouldn't. I will never fly spirit airlines again. Thought I was getting a good deal on the flight but didn't with there expensive bag check on policy. $166 for three bags then I have to pay the same on the way home. What a rip off"
Cons: "The seats didn't recline at all and the seats were smaller and much closer together than normal."
Pros: "Leg room"
Cons: "Everything worst airline!!!!"
Pros: "The flight was not full so we had extra room."
Cons: "When you purchase your ticket it's very inexpensive. But when you go to check in, you find out you should pay for bags and if you prefer a assign seat you must pay for that also. The extra fees on my flight cost $250.00. You can only purchase food on the plane with a debit card. nothing is free. When you factor that in with the cost of the ticket, the price isn't much lower than other airlines that include the extras in the price."
Pros: "The non stop"
Cons: "Spirit airline"
Pros: "Nice crew"
Cons: "Terrible service. I pay 500+ for an airline ticket and i dont even get a free snack? Should feed the people decent for what we pay. Seats were terrible, no space to rest. Not flying Spirit again unless i hear about some changes."
Cons: "Cancelled my flight at the last second."
Cons: "The additional charges that weren't mentioned when ourchasinf the flight... I have to pay $45 for my carry-on? That's ridiculous. I won't fly Spirit again."
Pros: "Nothing, I should have paid just a little more and flown in comfort"
Cons: "I don't like the hidden cost that you can only find out by their website or as some found out when they checked in. Just be upfront and let the customer make up their mind. I really didn't save any money and I didn't get my money's worth."
Cons: "Delayed flight, loud crew members talking the entire flight leaving me unable to sleep, tiny rows no leg room"
Pros: "I didn't eat, speak to staff or use entertainment. Seats didn't recline much and were not very cushiony. Longer than a 3 hr flight would have hurt"
Pros: "The flight was cheap"
Cons: "The flight is cheap because baggage is outrageous, so unless you are packing light it's not worth it."
Pros: "The girl that helped us with our suitcases at boarding time was nice and considerate. The airplane staff was pleasant and had a smile on their face. They were also very accommodating."