Daily cleaning, installation of cabin HEPA filters
|June||Best time to beat the crowds with an average 72% drop in price.|
|August||Most popular time to fly with an average 51% increase in price.|
Average price round-trip
|$254||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 5h 23m.
In the past 3 days, the cheapest one-way tickets were found on Spirit Airlines ($47) and Multiple Airlines ($62), and the lowest round-trip tickets have been found on Spirit Airlines ($89) and Multiple Airlines ($138).
From Burbank to Houston, Thursday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Houston back to Burbank , the best deals are generally found on Thursday, with Tuesday being the most expensive.
When flying out of Burbank you will be using Burbank Bob Hope, often referred to as Burbank Airport. You will be landing at Houston George Bush Intcntl, also known as Houston Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Burbank to Houston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Houston from Burbank is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Houston with an airline and back to Burbank with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Houston from Burbank up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Cons: "Wifi was not working"
Cons: "Choice of healthier snack"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Cons: "Bigger personal space"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Very friendly crew with a clean plane!"
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "late leaving, arriving and taxing."
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Buen entretenimiento."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "The flight left anfd arrived on time"
Cons: "We were in "prefered". still the seats were very tight with little leg room. I am a 150 lb guy and cannot imaginer the discomfort of a large person."
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "I fist and most importantly, I liked the price of the flight. The airports were very helpful with guiding and helping speed up the checkin, boarding, and safe travel through my only stop in Mexico City."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Smooth flight."
Cons: "I have broad shoulders and there was a larger gentleman on the window seat. Being in the middle seat made for a very very cramped flight the whole way. Lots of skin to skin arm contact for much of the flight. There was no way to avoid it."
Pros: "Could not use the bathroom"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Pilot kept us updated on the weather siuation."
Cons: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
Cons: "Delayed by an hour!"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."
Pros: "Every thing except food!"
Cons: "Not enough food provided by airline!"
Pros: "We had to have the plane de-iced before we left but we still arrived in Houston earlier than originally planned. The flight was smooth and quick and with a flight that wasn't packed full I was very comfortable without a seat mate."
Pros: "Great crew, very efficient"
Cons: "The gate was occupied when we landed on schedule."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "Seats were ok"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "The turbulence st the end made me puke."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "Missed flight"
Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Pros: "I was in group 2"
Cons: "30 min delay+ poor service+ uncomfortable seats"
Pros: "I arrived at the airport and the guy wouldn't let me board my flight so I lost my money. Im a new person that just started flying. I did like this Carrier but as of yesterday I'd rather use Delta for now on. So im still at home and didnt get a chance to make it to work."
Pros: "It was excelle thanks to you"
Pros: "My flight arrived a few minutes late but they made sure I made the connection."
Cons: "I was put on the 8:10 flight to Houston. That flight was delayed 4 times and I didn't leave Charlotte until 11:40pm. Terrible service all around."
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "Efficient and professional staff"
Pros: "On time departures and landings"
Pros: "Pre-selected seats and in flight WiFi/entertainment"
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "The crew were attentive and helpful."
Cons: "Small and cramped seats."
Pros: "This flight was good better than I thought it would be crew very nice."
Cons: "Seat didn't recline."
Pros: "Great service loved how the kayak app updates gate changes. Awesome feature"
Cons: "Airline delayed a bit. Nothing wrong from kayak."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"
Cons: "Boarding and unboarding"
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Pros: "United did manage to reroute us so that we cought up with the flight to Europe we were booked on."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Good flight and good crew."
Cons: "I took forever to have my suitcase coming from the carrousel, almost missed my flight Denver."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "The actual flight was great, employees on the plane were very friendly"
Cons: "We missed flight by 5 minutes and employees were not helpful at all. We had to stay the night in Houston due to this fact and caught a flight out the next morning. The employees were all ready to get off work and left w/o helping us."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "easy flight"
Pros: "Everything went by smoothly, no problems"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."
Cons: "The crew was pretty rude on this flight for some reason."
Pros: "On time"
Cons: "The older female attendant was extremely rude . Noted her inability to communicate with an obvious mentally challenge teenager. This attenders needs to retire she appears to be very tired of her job giving United a very poor image."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Personal informed me on all the necessary steps for transfer and security control. Making change planes smooth and easy"
Pros: "Plenty of personal space. this first leg was actually quite pleasant I would give this leg a 4.5"
Cons: "The spicy snack was awful, I needed water, it took a while to get to me."
Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"
Pros: "On time clean and friendly staff"
Pros: "Very friendly service"
Pros: "Good, easy"
Pros: "Flight crew was good"
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Pros: "Nice smooth flight"
Pros: "The crew was super nice."
Cons: "I had to check my carry on because there wasn't room inside the plane."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Cons: "As an international traveler I find it annoying to have to pay for my bags on an internal domestic flight. There should be some reciprocation with partner airlines to cover baggage if coming from international to domestic flights"
Pros: "It was comfortable and inexpensive. I have used my United lounge card during my lay over for another Qatar flight."
Cons: "Spirit terminal at Las Vegas was hopelessly crowded; standing room only. By contrast the Southwest terminal next door was orderly and calm. Spirit needs to find a location in the airport with more space."
Cons: "TSA check in"
Pros: "Good 7.0"
Pros: "Got from point a to pount b cheaply and fast"
Cons: "Extra hidden charges. The kiosk wasn't finding my ticket from the flight number given so I went to the counter and spirit wanted to charge me to find the ticket I'd already bought from them! I was shocked. Also on line I was led to believe a carry on was included, but again I was charged. Seating was terribly cramped. I will do my best to never fly Spirit in the future."
Pros: "Punctual and Smooth flight."
Cons: "Did not buy food. No entertainment."
Pros: "The staff were amazing. Great job by all!"
Cons: "Seats were tight and uncomfortable. The kids behind us banged their tray tables on the backs of our chairs for the whole flight, sick people couching non stop, nothing the airline did wrong just not the best overall experience"
Pros: "Cheap Airfare"
Cons: "Tight seats. Baggage charges!"
Cons: "Horrible customer service. They rescheduled the flight 6 times. they kept lying on the status. Finally departed at 3 AM (instead of 7 PM). Totally arrogant behavior by their ground staff. They have food coupons that no one accepted in the airport."
Pros: "Low price, clean plane and arrived safely."
Cons: "40 pound limit of. Bag I paid $50 for and 41 pounds means another $30. No drink or peanuts."
Pros: "I was kept in line until it was too late to allow me to get a boarding pass. The 3 groups of travelers before me took an unusually long time as they could not understand why they were not allowed to get boarding passes. The CS Manager did direct me to an airline that I was able to buy full price ticket from."
Cons: "The same excuse was given to every traveler that was in the line with me. I listened to it explained to at least 10 travelers that day. Since that time, I have yet to hear any positive feedback from anyone that travels frequently. You seem to pray on people that do not travel often. The ticket that was purchased for this fight was bought by my wife. She was trying to do me a favor. Maybe some that actually cares about your reputation and would like to see your airlines succeed over time will contact me in an attempt to change my opinion. I can be contacted at email@example.com"
Pros: "There is nothing to note that I liked about this airline."
Cons: "If you any sense, you'll never fly on this airline. I have had 4 or 4 flights end up being the worst flights ever. It is worth the extra money to fly on another airline."
Cons: "We didn't take off on time. this is so common with spirit airlines"
Pros: "Staff was super friendly and helpful!"
Pros: "I liked that they let military board early whether they were in uniform or not...flight attendants were friendly"
Cons: "I didn't like that the seats were so thin and they didn't reclin at all, I barely even had space to move and get comfortable. The tickets were cheap but they made up for the cheap price with baggage prices, they charges for every bag even the carry-ons."
Pros: "Ease of boarding. Departure and arrival on time. Friendly attendants."
Cons: "Really small under the seat space and uncomfortable seats."
Pros: "The actual flight was good. For the most part, the flight attendants were good."
Cons: "I waited about 30 minutes to drop off my (prepaid) bag, although there were only 12 people in front of me on my initial flight. It took over 1 1/2 hours to drop off my prepaid bag and get a printed boarding pass on my return flight. Customer service is really awful."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Cons: "Cancelled my flight at the last second."
Pros: "The crew and boarding was fine, the plane was clean and looked in good condition."
Cons: "The seats were cramped! the seat in front of me was literally 12 inches from my face. You are packed in like sardines, can't move, very uncomfortable. When I put my tray down it hit my stomach. Don't expect food or drink, it all cost money. The pilot was selling stuff too before landing kinda ridiculous. Baggage all cost money on top of the flight. It seems that they really try to nickel and dime you."
Pros: "I like how the crew made the pre-take off checklist very interesting and funny!"
Cons: "Nothing negative to say about them!"
Pros: "Do yourself a favor and never fly Spirit Airlines unless you have a lot of time, no bags, extremely patient (like Jesus patient) and you're never hungry. I'm basically describing a corpse because that's what it would take to enjoy flying Spirit."
Cons: "The plane was delayed 6 hours (something about their system having issues and pilots being overbooked). We weren't given an explanation till after we finally got on the plane. We were offered a free soda or water as compensation. Horrible!"
Cons: "If there's anything consumers hate it's extra fees. And Spirit wins the prize with piling on extra fees. This is an airline I will absolutely never choose again because of their hidden and deceiving fees they charge once you've booked your ticket. It's a complete scam airline. Stay away!!!!! Oh and the seats were awful!!! New plane with the least expensive interior."
Pros: "Spirit's $199 round-trip fare was very reasonable, especially since I was traveling Christmas Eve at the height of the holidays. (I should add that Kayak.com's review, which they emailed to me, is poorly written. If they're assigning my critique 5 categories, Excellent, Good and Okay are clear.... but "Poor" and "Mediocre" are too similar. Kayak ought to buy a thesaurus. Which is a worse or better rating, Poor or Mediocre?? Way too vague!)"
Cons: "At my gate at LAX, I got on line because Spirit said my flight to Houston was boarding soon. Then the video screen said, "Flight and boarding time delayed 45 minutes." Fine, delays happen. I rejoined the line later, but the "delayed 45 minutes" had vanished from the video screen, which now said "CLOSED." Damn, did I miss my flight because the delay was cured and the original boarding time reinstated? (No, but it looked that way.) None of Spirit's constant speaker announcements explained anything. So my fellow passengers and I waited there confused. Finally, with the long line barely moving, my gate's video screen changed to "Spirit Flight to Denver boarding in 1 hour." Did I miss my flight? (No, but it looked the way.) Congratulations Spirit, on putting the 100 passengers standing in line into a panic. Your pathetic lack of communication is abominable. Haven't any Spirit employees ever flown your airline and noticed how inept the service is? Even my flight attendant was curt with me when I politely requested a soda. Moral: Spirit's price is wonderfully affordable, but you get what you pay for."
Cons: "I checked in the day before my flight and saved the boarding passes on my phone, but apparently Spirit does not scan boarding passes. They then told me I was late checking in, even though I did the day before. They rushed me off to the gate, and had me initial a tag for my luggage saying it was because I was late checking in. I did so, and ran to my gate. I arrived in Fort Lauderdale, my destination, to find that they sent my luggage on a different flight. It was difficult for me to obtain the time my luggage would be arriving, and when I finally did, I had to make a special trip to pick it up (45 minute drive), because the delivery fee was $60 cash. I called customer service and got no where with them, as they defended their employees rather than apologizing for my dissatisfaction."
Pros: "It was an good flight over All. To and from."
Pros: "I did not like anything"
Cons: "I have been flying for over 30 years and this was by far the worst experience I have ever had. When I first arrived at the check in line the lady behind the counter was very rude. The fact that you charge $50 for a carry on is the worst company policy I have ever encountered. Then on the flight everything was terrible. The flight attendants were rude and didnt care about customer needs. The seats are small and uncomfortable. The plane is old and was very wobbly. I will never fly Spirit again and I will tell all my family and friends that this is the worst company in the world."
Pros: "The aircraft was new and up to date. One of the flight attendants was very rude to you customers. Charging for WATER is reprehensible. Shame on your management for even considering that."
Pros: "Was randomly assigned to business class"
Cons: "Bumpy and scary ride. Crew won't let you go to the bathroom when sitbelt sign is on, and it is always on. $52 to check a bag, no complementary snack or beverage. Crew is rude."
Pros: "The flight crew definitely makes a difference, was overall happy!"
Pros: "The flight was fine, on time, and comfortable."
Cons: "I didn't like this survey because it didn't let me do NA. The crew did their safety presentation like all other flights I have been on. Then I fell asleep. There was no food or drink for me and I don't remember what I dreamed so there was no entertainment. Survey 101: Never assume there has to be an answer."
Pros: "Dic 03 2015 from SJO Fortlodale"
Cons: "Horrible in phone customer service by spirit"
Pros: "Service and speed of flight."
Cons: "When the flight arrived at the gate there was no one to bring the sky bridge and everyone had to wait to get off. And then the door to get to customs was locked and no one has a key to unlock it. Overall flight was on time and pleasant."
Pros: "It was a short flight, no delays, speedy boarding, and actually ran ahead of schedule."
Cons: "The entire flight was an advertisement. The flight was about an hour and a half long from gate to gate, about 50 minutes were spent with someone from Sprit over the intercom trying to sell their credit card or other irrelevant and annoying announcements. There was a point when they passed out flyers down the aisle for credit card sign-up. Maybe it's just me, but I just wanted to sleep for an hour or so, flying during the holidays is stressful, so for over half the flight to be spent being talked at by the loudspeaker about the benefits of a credit card was a pretty annoying negative."
Cons: "The hidden add-ons -- from seat selection ($23 for an exit row), food/ beverages, to luggage ($42 for a check-in bag; $100 at the gate for carry-on) -- off-sets any savings you might have thought you were making with a booking here versus a larger commercial airline. Two other problems: the security lines are much much longer than those in united (it's worth paying extra to bypass these), and be prepared for baggage delays. We waited 1 hour for our checked luggage to arrive !"
Cons: "Everything. Staff was not courteous and rushed me. Charged me for my baggage though I only had one carry on. Didn't offer any sort of in flight beverages. Last time I fly spirit"
Pros: "late as usual"
Pros: "The price of the ticket"
Cons: "My luggage was sent on another airline and another city. When I initially asked the desk attendent in Houston for help, she literally said "No". Spirit overall has poor customer service but this shocked me. Although Olivia who worked that same evening was amazing. I've been flying for 25 years and had never had an issue with any of the dozens of airlines I've been on even more budget airlines than spirit. This is my second time flying Spirit and I will NEVER make the same mistake again."
Pros: "I don't like that I had to pay for a carry on. It wasn't clear enough to me online to know that prior to flying so I had to pay full price for a carry on. I had to have. Printed ticket. I was not able to do it electronically. That was not clear either. At the end of the day I could have flown a better airline for a slightly higher cost without all the hassle. I will not fly spirit again."
Pros: "The girl that helped us with our suitcases at boarding time was nice and considerate. The airplane staff was pleasant and had a smile on their face. They were also very accommodating."
Pros: "Crew was alright but wanted to charge me for a cup of water to take my medications with."
Cons: "The rows are crammed too close together. There was not enough room for my legs while sitting down, as my knees were jammed into the seat in front of me."
Cons: "The plane was pulled to the gate at the time that we should be boarding, the staff did not speak to anyone or advised why we were still awaiting confirmation to board, the gate would not connect to the plane , once we boarded there was an issue with an over head bin that would not lock ( that was quickly resolved once maintenance was called, then maintenance was called again for a separate issue , and we left FLL late ."
Pros: "The whole trip, the plane was great and I had plenty room. everyone on board was great. It was a smooth ride and I was very pleased with the full trip both ways."
Cons: "Poor service. They need to care for their customers."
Cons: "I call Spirit the "gotcha" airline. If you don't plan ahead, this airline will drain you of your funds. Basically, robbery without a gun. Shameful the way your customers are charged for the fees you apply. I now join the ranks of one and done with Spirit. Learned my lesson. Never again! NEVER!"
Pros: "Just the cheap price Crew was friendly"
Cons: "No complimentary service on the flight. Not even water and peanuts. Seats didn't even recline. Need to make announcements once boarding is complete to allow passengers to move into empty seats to avoid seating 3 to a row while there are lots of seats open."
Pros: "Prices great"
Cons: "Re-defines the often used term for airlines as 'cattle cars' Tiny seats scrunched together. The baggage fees and terms are absolutely predatory. They don't do it, as they say, to improve efficiency. It is solely to suck you into buying a ticket, then (bait and switch comes to mind) they squeeze lots more money from you. So - how do they really justify charging as much or more for few small bags as the overall ticket price?? Absolutely predatory and lots of people are blindsided by it. In wait to board, one woman said she actually paid for baggage at time she booked flight, then when checked in, they weighed her bag ad wanted additional #50.- because it was 2 lbs over weight. I HATE Spirit and only fly it when no other good option is available. HATE HATE HATE!!!"
Cons: "They will flout their own policies in order to fleece passengers for extra monies you thought you saved on the cheap air fares. You have been warned, if you have had a bad experience, please prevent others from having one by completing one of these surveys."
Airlines flying from Burbank to Houston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights