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Flight attendant made the flight very enjoyable. He was courteous and gave great care to the passengers

Aside from the little delay, overall was flight good. Made it safely. Thanks!

American Airlines flights are always delayed for some reason. It took 9 hours today from Atlanta to Austin. I will go back to Delta.

Over the course of 7 months of travel, I can count on my hand the number of times the flight has departed on time. Majority of the instances have been related to non-weather reasons. Would not recommend flying this Airline

The gate experience at LAX was abysmal (same for the arrival experience two days prior). Despite the LAX -> SAT schedule of two flights daily, our departure gate was at a smaller hub that we had to be bussed to from Terminal 4. Fortunately, I arrived at LAX extra early and had time to spare, but if I had not known, I might have missed my flight. I looked at the LAX airport map in the AA app and there was no indication of the additional boarding process. Lastly the gate area we were bussed to was crowded with limited food and beverage options. On flight, the fight attendant was hospitable and attentive, the flight was smooth, and AA's free (and working) wifi for AA members were all on the positive side.

Human interaction. Thought there would be more service-even a smile would have been nice.

Moved to earlier flight which unexpectedly had maintenance issues initially indicated as quick fix to ultimately plane changes. Moved back to original flight, also delayed. In all cases customer updates and communication very unclear, no updates on drivers for delays.

Terrible planning. And even worse gate agents. Absolutely rude behavior.

Flight attendants were kind and courteous. We were a delayed due to the incoming flight; but we made it safe which is what matters. Thanks!

Massimo, flight attendant was very authentic, attentive - wonderful. Food/wrap was just okay.