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Cons: If we had access to the WiFi to watch shows earlier like United does, that would be nice.

Cons: One of the best flight attendant service I’ve observed in my 30+ years of flying.

Cons: The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying.

Pros: WiFi was fast, entertainment was very good.

Cons: Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation.

Cons: Commuter jet—no comfort. No jetway, we were on airplane stairs.

Cons: Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle....

Pros: Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!

Cons: The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway.

Cons: Nothing, great job

Pros: Apologetic crew

Cons: Massively delayed with no compensation

Pros: The crew were nice and accommodating.

Cons: The seat was not comfortable, my back was hurting from a very short 2hr flight.

Pros: Nothing.

Cons: Flight was canceled. Ruined my plans and reason for flying.

Pros: Landing while raining the pilots did a great job

Cons: faster boarding, going out of the plane, the internet on plane was included but didn’t work

Cons: Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!

Pros: The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight.

Cons: 2 HRS LATE

Pros: nothing. Plane never left.

Cons: Airlines that actually fly. We ended up renting a car and driving the 3.5 hours from Charlotte to Savannah and actually beat the flight that finally left after 11 pm and landed 1 am. We should have gotten the car much sooner and driven instead of sitting at the airport for 8 hours.

Cons: Nothing, great job

Pros: The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight.

Cons: The crew could have been more polite.

Cons: Crew should be trained again in basic stuffs.

Pros: Seating, nice personnel

Cons: Long layover in Chicago

Pros: Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!

Cons: The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway.

Pros: I was able to sleep comfortably, even in the middle seat.

Cons: Not been in a middle seat

Pros: Was not long enough

Cons: More beverages

Cons: There was a three hour delay for missing crew.

Pros: Nothing

Cons: Landing, temperature, passengers

Pros: Landing while raining the pilots did a great job

Cons: faster boarding, going out of the plane, the internet on plane was included but didn’t work

Pros: The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight.

Pros: The crew could care less about you..... You tell them your problem and they tell you to call American Airlines....

Cons: There attitudes.... you need to hire caring people....

Pros: Big jet not typical going into Knoxville.

Cons: Flight was late. Boarding had every zone called essentially at once so we could all stand.

Cons: All Excellent

Pros: The crew was ok

Cons: Be organized better.

Cons: Flight attendent was late had it been a passenger they would have left them.

Pros: The crew were nice and accommodating.

Cons: The seat was not comfortable, my back was hurting from a very short 2hr flight.

Cons: Boarding at Heathrow is horribly inefficient.

Pros: I like the fact that I finally got home.

Cons: Not be delayed 5 hours.

Pros: Apologetic crew

Cons: Massively delayed with no compensation

Cons: The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over.

Cons: The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin.

Cons: The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin.

Pros: Seating, nice personnel

Cons: Long layover in Chicago

Cons: This leg of my trip went off without a hitch boarding and crew were very professional.

Cons: Crew should be trained again in basic stuffs.

Cons: Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok

Cons: AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats.

Pros: The crew tries.

Cons: Planes are just uncomfortable and the airlines have a monopoly on long distance travel.

Pros: Apologetic crew

Cons: Massively delayed with no compensation

Pros: I like the fact that I finally got home.

Cons: Not be delayed 5 hours.

Cons: Commuter jet—no comfort. No jetway, we were on airplane stairs.

Cons: Flight attendent was late had it been a passenger they would have left them.

Cons: More beverages

Pros: Crew was very nice, and helpful.

Cons: I remember you used to get to choose from some seats even if you didn't pay extra. Since the smaller airlines started charging to choose, now the big ones are doing it as well. I checked in for two tickets at the same time, but my wife and i were still separated. Frustrating

Pros: Landing while raining the pilots did a great job

Cons: faster boarding, going out of the plane, the internet on plane was included but didn’t work

Pros: The crew could care less about you..... You tell them your problem and they tell you to call American Airlines....

Cons: There attitudes.... you need to hire caring people....

Pros: Crew and pilot were nice while we dealt with technical difficulties and had to stay on the plane

Cons: After missing all our other connections, our luggage was delayed for hours, we were only given $12 each for meal vouchers for an entire day of layover, we were not given the upgrade for the seats we originally paid for (nor seats together) only promised refunds. The line for service was 2 hours.