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Pros: "Yes"

Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."

Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"

Cons: "We’ve been waiting for almost an hour now for the bags to come out. This is insane"

Pros: "N/A"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."

Pros: "Response is the same as above"

Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"

Pros: "Crew was nice. Seat was broken for recliner."
Cons: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."

Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."

Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."

Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"

Cons: "Check-in for ticket took 2 hours!"

Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"

Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Cons: "The flight is too long"

Pros: "Everything! It just awesome"
Cons: "Nothing can be better, an awesome flight"

Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"

Cons: "Good job keep it up"

Pros: "Food was quite good along with service"
Cons: "No entertainment or tv monitors - 6 hours of no movies!!!"

Pros: "Great"

Cons: "The changed the time of flight had to wait airport for 5 hrs"

Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."

Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."

Pros: "Friendly service, and comfortable ride, will gladly fly again"

Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"

Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"

Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Pros: "Selection of alcohol."
Cons: "The selection of food."

Pros: "The service and the food were amazing!"

Cons: "Main course is not enough"

Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."

Pros: "Cramped"

Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Nothing"
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"

Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Pros: "Friendly staff not delayed excellent safe travel"

Pros: "Great flight - and definitely the best airline food we've had in a while"

Pros: "ALMOST EVERTHING"

Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"

Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Nothing"

Pros: "Nice aircraft."
Cons: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."

Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"

Cons: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."

Pros: "Almost nothing"
Cons: "Price"

Pros: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Cons: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"

Cons: "The sitting was so very small, I never traveled so crumpled."

Pros: "Excellent"

Pros: "The crew was friendly and helpful."

Pros: "Good crew, food was good for airline food. Entertainment offerings were good."
Cons: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."

Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."

Pros: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Cons: "The food was mediocre and the selection of movies was very limited."

Cons: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."

Cons: "Delayed flight and delayed layover"

Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."

Pros: "Crew is great."
Cons: "The airline lost my luggage ."

Pros: "Crew was very friendly. Seat a pretty comfortable."

Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."

Cons: "Lost our bags"

Pros: "Friendly crew"
Cons: "Very good overall"

Pros: "The crew"
Cons: "Boarding by rows and not like cows all at one time"

Pros: "Everything!"

Pros: "The food was great. The service is excellent. Swiss Air gets an A+."

Pros: "Swiss is Swiss"
Cons: "nothing"

Pros: "Great friendly crew. Efficient systems."
Cons: "Tight seats. Very little leg room."

Pros: "Flight was very smooth and on schedule."
Cons: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."

Cons: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"

Pros: "Flight attendants were cheerful and efficient."
Cons: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."

Pros: "Great cabin crew!"
Cons: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."

Pros: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Cons: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Cons: "2 hours delay!"

Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."

Pros: "The seat is designed beautifully. Staff and crew incredibly nice."
Cons: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."

Cons: "Very tight seating in economy for a transcontinental flight"

Pros: "Entertainment was excellent and they made it a very comfortable flight."

Pros: "Enjoyed the service."

Pros: "entertainment selection"
Cons: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"

Cons: "Could use some more seating space"

Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"

Pros: "We were very pleased with our flight on Swiss Air."

Cons: "No plugs for USB chargers in economy. Entertainment units were broken."

Pros: "Enjoyed the food. On demand entertainment. Beverage service."
Cons: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."

Cons: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."

Pros: "seat too tight"

Cons: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."

Cons: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"

Pros: "1. The crew was very friendly and polite. 2. The food was good. 3. Service was good."
Cons: "The flight is long. It will be good to have an area in the plane for some physical exercises. Sitting motionless during long time is not healthy for everybody."

Pros: "Staff were nice"
Cons: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."

Pros: "Extra Legroom"
Cons: "It should have been a good flight BUT: the older gentleman next to me had a pot belly and he was not able to use his seat foldup tray. I had to share my small meal tray with him. That very uncomfortable! Seats were tight. Not a pleasant experience with Swiss."

Pros: "Great crew, and on time, of course: there Swiss!"
Cons: "Tech old and seats uncomfortable and plane loud."

Pros: "Stewards were great. The food was good and generous."
Cons: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."

Pros: "super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!"
Cons: "i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice."

Pros: "Jennifer - Appreciate the security and follow-up"
Cons: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."

Pros: "Service was nice. Food was decent."
Cons: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."

Cons: "Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier."

Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."

Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"

Pros: "My worst journey."

Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"

Pros: "Perfect was everything"
Cons: "Prices was high"

Pros: "The # of movies."
Cons: "I sat next to 2 children. It smelled like baby poo off and on for the whole flight. There are no individual AC so the entire plane was on one temp which was stuffy and smelly at times. If some one passed gas, you could for sure smell it. I told the flight attendant and they agreed before I could describe so it wasn’t just me."

Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."

Pros: "Very nice love it"
Cons: "Very nice and love"

Pros: "The staff went out of their way to make us comfortable as possible"

Pros: "Movies"
Cons: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"

Pros: "Easy communication and promptness"

Cons: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."

Pros: "Nothing"

Cons: "Movies varaiety"

Pros: "Everything was perfect!!! I have no remarks!!!"

Pros: "Nothing"
Cons: "Nothing"

Cons: "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."

Pros: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Cons: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"

Cons: "They lost my check in bag and are offering no compensation whatsoever. I have to buy malaria medication and clothes"

Pros: "there are a lot of movie"
Cons: "children!!"

Pros: "Everything was exellent"
Cons: "Nothing"

Cons: "Lost my baggage and didn’t get any clear answer about it"

Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"

Pros: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."

Pros: "awesome flight awesome food"

Pros: "Food, entertainment and the airline crew excelente"
Cons: "The seat a little inconfortable for me"

Pros: "Food."
Cons: "Delay."

Pros: "The food"
Cons: "Was late"

Pros: "The food and amenities were nice"
Cons: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."

Pros: "Once you got past checkin the flight was fine"
Cons: "The checkin process was horrendous, people waiting for 40-45 minutes even though they were at the front of the line. Repeatedly we saw customers from other lines or no line at all being brought in to take our spots and checkin first with no explanation."

Pros: "Nothing"
Cons: "The lateness of flights"

Pros: "Horrible"
Cons: "Asked for a refund, Turkey is a hot spot for terrorism and Americans have been evacuated from this country. Airline would not refund or let me change names on my tickets. I will never deal with this airline again."

Pros: "Food, manner, lounge in Istanbul"
Cons: "slight delay on the outgoing leg"

Pros: "The flight and crew is always great"
Cons: "Food and not a great movie selection"

Cons: "The gril in LAX she's not comfortable with customers the rest good My logged didn't arrived to Amman I received one and I miss one TAG number TK633655."

Pros: "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
Cons: "It was too cramped!"

Pros: "Good food, on time, comfterbal"
Cons: "Takes rime till theyl take your food plat"

Pros: "Overall enjoyable"
Cons: "It would be nice if they spoke English better"

Pros: "Na"
Cons: "Na"

Pros: "Getting off the plane, getting on the plane"
Cons: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"

Pros: "Everything"

Pros: "Everything"
Cons: "N/A"

Pros: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Cons: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."

Pros: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Cons: "Flight left over an hour late and I nearly missed my connection as a result."

Pros: "Crew is amazing, as always"
Cons: "Allergic needs were not met"

Pros: "The boarding process was very good."
Cons: "The cabin was too warm."

Pros: "Selection"
Cons: "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."

Pros: "Went above and beyond"

Pros: "I liked evereting!"

Pros: "Over all is ok"
Cons: "Stay over in Istanbul, they gave only one meal for 24hr"

Cons: "There was a dilay"

Cons: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."

Cons: "Everything was super. Really"

Cons: "I was charged $60.00 for luggage"

Pros: "The confort and quality of Lufthansa is excellent!"

Cons: "Boarding"

Cons: "Nothing"

Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."

Cons: "Our luggage did not arrive at our destination!!!!"

Pros: "Overall"
Cons: "Nothing to add?"

Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."

Pros: "The crew was very friendly, the food was surprisingly delicious and despite weather conditions being rough and causing significant turbulence the pilot handled it well and landed so smoothly I could honestly barely tell we had landed!"
Cons: "The seats were pretty comfortable for economy seats but still could have been a bit more comfortable. The standard leg room could be increased as well as overhead storage"

Pros: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Cons: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."

Pros: "Efficiency"
Cons: "Na"

Pros: "Smooth flight, good service, seats above average"
Cons: "Food quality has gone down"

Pros: "Nothing"
Cons: "Ac leaking water on my head. The seat not working properly, I had push it upright with my own hands to get it to be upright."

Pros: "Arrived/departed on time and didn’t lose luggage"
Cons: "Paid extra for reserved seat that was free a few years ago—a very uncomfortably cramped seat."

Pros: ".Fast, professional and comfortable"
Cons: "Touch screenes on displays"

Pros: "Everything"
Cons: "Nothing"

Cons: "Never given a choice on food like others. It was just given to me."

Pros: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Cons: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."

Pros: "This 10+ hour plane ride was one of the longest and one of the best flying experiences we have had. The flight was smooth and comfortable. The flight attendants were very nice and their hospitality were second to none. We will definitely fly with Lufthansa again!"
Cons: "A little more cushion on the seats please!"

Pros: "Everything"
Cons: "It was great experience with them"

Pros: "New aircraft, clean, comfortable"
Cons: "On time"

Pros: "Everything. Though Frankfurt airport is big, it was smooth transition."

Pros: "Very clean"

Cons: "In economy class, seats are packed tight"

Pros: "Munich airport is very well organized."

Cons: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."

Cons: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."

Pros: "Great Seats / Bedding Excellent Drinks Excellent Service Delicious Food."
Cons: "Boarding was a Zoo. No real First Class announcement; confusion of which line was Business, First, or Economy, no clear announcements. This is the 2nd time this is happened in a row. Not sure why. Movie Choices were pretty poor, but TV series made up for it."

Pros: "Not a thing"
Cons: "Bad seats in premium economy. Rude staff."

Pros: "Didn't try the food."
Cons: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."

Pros: "I like the flight from LAX to Frankfurt. Everything was comfortable and great service"
Cons: "The flight from Frankfurt to TLV was a joke. I paid a big a business class ticket. The business class was the same seats as coach the only thing is they have nobody sit next to you on a middle seat . That was not a comfortable seat. That was not a business size seat .very uncomfortable . No entertainment I will never fly with Lufthansa to Israel again I'm top of everything One of my surfboards got damaged badly and I have to file a claim in the airport. Very disappointed"

Pros: "everything on time on the right place with the right numbers ... perfect ;)"
Cons: "seats on LH435 from ORD to MUC too small and tight"

Cons: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."

Pros: "Selection of movies in the entertainment section. Food"

Pros: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Cons: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."

Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."

Cons: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."

Cons: "Nothing"

Pros: "Comfortable seats 2-4-2 seat formation means less stress if you have a window seat Good food Good storage options"
Cons: "Crew seemed curt and unfriendly Very small pocket on the back of the seat in front of you Decent movie selection but could have been better"

Pros: "The service was great. Attendants were friendly and helpful."
Cons: "The seats in Business class could be more comfortable. The padding in the seats was very hard"

Pros: "everything was ok ."

Pros: "Nothing"
Cons: "Everything"

Pros: "See above"
Cons: "See above."

Cons: "Hi"

Pros: "Overall okay. Glad to have made it on time."
Cons: "I was standing at the gate to enter the security check in forever."

Cons: "Couldn't checkin online. Had to wait in line for over an hour."

Pros: "Great people working for luftansa."
Cons: "Television didn't work. Extremely tight seating."

Pros: "Seat was very comfortable and lots of leg room. Food was good."

Pros: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Cons: "I expected more from airlines lake Austrian."

Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"

Pros: "The plane was comparatively clean"
Cons: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."

Pros: "Noting outstanding."
Cons: "Seat comfort."

Cons: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."

Cons: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."

Pros: "Entertainment"
Cons: "Small space in middle seat"

Pros: "Efficient timely."

Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."

Cons: "Menu was poor"

Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Nothing!"

Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "Nothing!"

Cons: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"

Cons: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."

Cons: "very late"

Pros: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Cons: "I wish there was an option of a sandwich vice sweet or pretzels."

Pros: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."

Pros: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Cons: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Pros: "Plane was very clean and drink service was frequent."
Cons: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."

Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Pros: "Excellent flight Excellent food"

Cons: "Food was ok. Flight was delayed."

Cons: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."

Cons: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."

Cons: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Cons: "I can not afford first class tickets..."

Pros: "Super friendly"
Cons: "No entertainment"

Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."

Pros: "The crew was very very nice and flight was very quick."
Cons: "No entertainment at all, music nor tv :/"

Pros: "Boarding was easy, on time"
Cons: "Crew's attitude for any request was snobby and harsh"

Pros: "Seats were comfortable Bathrooms clean"
Cons: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Pros: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Cons: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."

Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."

Cons: "The vegetarian meal was OK"

Pros: "Love the coordination"

Pros: "Everything was great except seats uncomfortable"
Cons: "Uncomfortable seats"

Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Pros: "Good food, nice crew, nice screen, new plane"

Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."

Pros: "Free wifi on the return flight"

Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Pros: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."

Pros: "The crew were very nice"
Cons: "Toilets could be cleaned more often"

Cons: "The delay in take-off"

Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."

Cons: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"

Pros: "Most things were OK"
Cons: "Except a crying baby near me, during first half of the flight"