Daily cleaning, installation of cabin HEPA filters on flights from California to Ithaca
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Scores according to KAYAK customer reviews
Cons: "Delightful experience except at SFO checkin."
Pros: "Covid safety protocols and people following was excellent."
Cons: "Serve alcohol :)"
Pros: "It’s been awhile Since I’ve flown delta and omg they truly blow every other domestic airline out of the water hands down. And I’m flying basic economy. Impressed. Bravo Delta"
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "On time"
Cons: "Aircraft was too warm. Needed more air!"
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Pros: "In flight entertainment"
Cons: "The plane was very hot."
Pros: "compared with other airlines they were just OK"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "On time, smooth take off and landing."
Cons: "Better food and more water."
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Cons: "The sits are uncomfortable"
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Pros: "Staff was great and friendly to talk too. The greeted every flier and it was a good flight."
Pros: "Delta Comfort om commuter jet"
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "3 hours delay"
Pros: "Had the whole Comfort section to myself!"
Pros: "The check in reminder is easy and helpful"
Cons: "Didnt fly from San Francisco to Atlanta"
Cons: "Flying into blizzards suck, don’t do it"
Cons: "There is no place to specifically order vegetarian options in booking. Luckily virgin carries extra"
Cons: "Late, slow, de-icing in Detroit took nearly an hour!"
Pros: "Excellent service and upgraded snacks in economy"
Cons: "Delayed flight, customer service was hard to work with."
Cons: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "All I need to say."
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "it was great experience"
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Everything went smoothly."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Very smooth"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Cons: "The attendents only served one round of beverages in Comfort Plus."
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Cons: "Crowded and hot just like Miami"
Cons: "No delays"
Cons: "The seats, are getting Narrow. Very constricting."
Cons: "Registration in SFO was extremely bad. It took one hour. 30 minutes nobody was on working place."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "It is what it is, doesn’t have to be better"
Pros: "Seats were comfortable and seemed maintained"
Cons: "There was a lack of a adjustable seat headrest."
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Pros: "Loved the wide spacious seats"
Cons: "Would prefer to have entertainment system on a instead of using my own device"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Pros: "great entertainment"
Pros: "Puntual, connexion gates very closed,"
Cons: "I need to paid 100$ or more to have a seat"
Pros: "Everything no complain"
Cons: "I like everything Everything no complain"
Pros: "Service and boarding was smooth and friendly."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Breakfast - lots of sugary items"
Pros: "Nice seats, good food, good service"
Pros: "Should have booked AA instead of BA."
Cons: "AA couldn't find BA reservation. poor integration of services"
Pros: "Very very helpful I will fly AA every time I can"
Pros: "The flights were on time and the staff was very friendly."
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "Good friendly service. Flights were on time."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "I'm getting to Madrid 24 hrs after I was supposed to"
Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
Pros: "Did not use"
Cons: "Tight seating"
Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "The accommodations. Loved the high tech tv and choices on the entertainment, as well as the more advanced reading lights. LOVED LOVED LOVED the charging ports available."
Cons: "The headrests/seats weren't very comfortable."
Pros: "Good selection of movies and overall good entertainment system"
Cons: "Seats extremely narrow. Bathroom follows the same. Could barely move in stall. Will not fly with them again if it's up to me."
Pros: "Good service, as efficient as possible"
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Pros: "No food at all."
Cons: "Late by 40 min"
Pros: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Cons: "AA worst airline People They have working in SFO Incompetent Rude Useless"
Cons: "It was delayed for about a half an hour. Other than that it was great"
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."
Cons: "it was really bumpy"
Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."
Pros: "Horrible customer service experience"
Cons: "Any of the service!"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "Check in was easy and staff was very helping."
Cons: "There should be more food options to buy."
Pros: "Comfy seats"
Cons: "Boarding was delayed, then we taxied and had to return to the terminal for maintainence. We were told it would take 20 min but it was much longer. Maybe an hour, hour and a half."
Pros: "The timing."
Cons: "The landing was a little rough."
Cons: "The size of the plane"
Pros: "Coming home"
Pros: "Very good"
Pros: "Flights were on time. Always a plus! Attendants were awesome"
Pros: "Bathrooms were clean"
Cons: "Seat room/especially when the person in front reclined"
Pros: "Seating was spaced good"
Cons: "Everything was ok"
Cons: "The seating selection and comfort was below parr"
Cons: "seat didnt recline, tight space couldnt sleep no chargers the plane sucks"
Pros: "UN change the gate and I did not have time to make it and they did not pay my hotel , 159 dolars extra y have to pay !! Never again with this airline"
Cons: "We had to make a emergency landing and held us up from our destination and plans. no extra food or drink was provided despite the extra time."
Pros: "The stewards were awesome. Funny kind and attentive"
Cons: "Horrid service. Don't work with customers, abysmal overall."
Pros: "Nos dieron las gracias por volar con esta empresa y dijieron hacer a de las conexiones usu este era nuestro destinó final nos dieron la bienvenida a casa"
Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."
Pros: "Everything was fine"
Pros: "Screens that had free movies and music"
Cons: "I caught a cold"
Pros: "Provided blankets for snug sleeping"
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "How a passenger emergency was handled. We were kept very well informed"
Pros: "Getting to my destination on time."
Cons: "Hate LAX. Hate the empowered TSA. LAX seems to be forever under construction. Avoid if possible."
Pros: "Perfect service"
Pros: "They did not care"
Pros: "Price was nice at $142"
Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"
Pros: "I like the movie options and complimentary beverages"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Cons: "Horrible overlay"
Pros: "Not much to go wrong so not much to complain about. On time, smooth, pleasant, ideal!"
Cons: "Bad Service over all."
Pros: "All went well. Pleasant attendants."
Pros: "Great staff. Great safety explanation. Smooth fight"
Cons: "Nothing. Everything was great. I'll definitely try to stick with united for my future travels"
Pros: "On time."
Cons: "The way they board the plane is rediciulous, this 1-5 boarding is horrible."
Cons: "Excellent 5 star"
Pros: "Serve drinks"
Pros: "Delta airline"
Cons: "floght delay ; at least 3 times for me!"
Pros: "On time."
Pros: "same as above"
Pros: "Comfort and great staff; smooth landing as well"
Cons: "Round my credit card"
Pros: "Staff was nice and chairs were comfortable"
Pros: "Plane was on time"
Cons: "Plane was crowded and seats were small and crammed"
Pros: "Pilot did exceptional job with rough weather heading into Houston."
Cons: "With everyone carrying on baggage, someone mid plane to help would be beneficial."
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Airlines flying from California to Ithaca have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Ithaca
Masks required on board, masks provided on flights from California to Ithaca
Social distancing seating
Middle seats unavailable to book on flights from California to Ithaca
Testing for antibodies, testing for symptoms for flights from California to Ithaca
Waiving of change fees. Search flexible flights from California to Ithaca