Daily cleaning, installation of cabin HEPA filters on flights from California to Ixtapa
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Scores according to KAYAK customer reviews
Pros: "The flight"
Cons: "Social distancing. Caught covid on the plane back"
Cons: "NO social distancing in the middle of a pandemic????!!!!!????"
Cons: "I love Alaska"
Cons: "WIFI was not working"
Cons: "No screen on the seats."
Pros: "Quick boarding"
Cons: "More room"
Cons: "No worthy"
Cons: "The plane was amazingly cramped."
Cons: "Free food and blankets"
Cons: "No snacks :("
Pros: "Everything was excellent"
Pros: "Staff great"
Cons: "Same old movies"
Cons: "Nothing, all was perfect!"
Cons: "Delay Part not available"
Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "free drinks"
Cons: "Slow and disorderly boarding at SFO"
Cons: "You are no different then other airlines. Nothing sets you apart."
Cons: "No food"
Pros: "The plane was late. I was tired"
Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Very professional and nice crew."
Cons: "Same as above"
Pros: "Arrived earlier. Good accommodations."
Pros: "That the plane was still there when I arrived at the gate."
Pros: "No delays"
Cons: "nothing to speak of"
Cons: "Delayed 2 hours."
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Cons: "Better vegan snacks available for purchase would be great."
Pros: "Same as before."
Pros: "The staff was super friendly and the plane was new. It felt brand new."
Pros: "the ease of booking"
Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."
Cons: "needed more water"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "Play more Christmas carol during Christmas season"
Pros: "I arrived early"
Cons: "no complains"
Pros: "The steward."
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Pros: "The crew was good. The seats fine."
Cons: "The sana distancia was not respected in the airline."
Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"
Pros: "the good serice"
Cons: "better plan es"
Pros: "The crew was very helpful and attentive."
Cons: "The flight was delayed."
Pros: "The snacks"
Cons: "More snacks"
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Pros: "The staff are very nice and accommodating."
Cons: "I checked in on line but went to check in desk to make sure my bag wasn't too heavy and the man changed my seat! Then I went back and the next guy said I couldn't have my seat even though it was 2minutes later and gave me a new seat but a better seat. Then the first guy comes over to give me a boarding pass for my second flight and again he changed my seat to an awful seat. And I wanted to sit next to a friend from Mexico City to Lima so that seat change was really mean. Once one the plane the man in my original seat got an upgrade so I got to sit next to my friend about half way through the flight when she came to tell me about the empty seat when she came to the back of the plane to use the bathroom."
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Pros: "Kindnesses and attentive at all time"
Cons: "Both planes delayed and carry on luggage lost"
Cons: "I love the service The workers there really helpful and friendly"
Pros: "Food, entertainment, comfort,"
Cons: "Crew was really RUDE"
Cons: "We got premium economy seats but no priority boarding or priority bag drop as promised. Also, the entertainment system did not work."
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "They did all they were supposed to do. Good trip"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Pros: "arrived ahead of schedule"
Cons: "took an hour to taxi after landing no vegetarian options for food"
Pros: "The services on the counter"
Cons: "My flight was delayed"
Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."
Pros: "Boarding time, entertainment, personnel."
Cons: "Losing connection flight and wait almost 11 hours overnight for next flight."
Pros: "costumer service"
Cons: "The way they operate now where you have to pay for checking luggage and that we depart 30 minutes late and Apparently Aeromexico is been having problems with the tickets they don’t work when you go to the scanner and you have to go back and print your boarding pass that’s a problem because you have to start back in the line"
Cons: "Terrible wait lines , espec ially at customs"
Cons: "Rows ridiculously close together."
Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."
Pros: "Efficient and friendly service."
Cons: "Our flight got changed and we received no notification. Instead of 1 stop we ended up with two. Two flights were delayed therefore we missed the third one. Just a terrible experience. The staff was very rude, had no people skills, and didn’t know how to explain the situation."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Everything specially the service"
Pros: "No comentes"
Pros: "On time flight, extremely efficient crew, comfortable seats, entertainment, meal, drinks."
Cons: "Boarding, paid for upgrade but was second to last zone to board, leaving me to scramble for Room for carry on. Flight crew was friendly enough except for one, she seemed put off by everyone on board, but especially me. Lol. Basically threw the tray of food on my table and on the backside, pulled tray before I was done. She hopefully was having a bad day."
Cons: "On my way to Lima I flew through Mexico City. It took over three hours to get through customs and caused me to get to my gate minutes before the flight closed its gate. For this reason I made note to upgrade my flight so I could be close to the front of the plane and get to customs as quickly as possible. Aeromexico made me check my bag which is the SAME bag I came down with. Same size, same Weight. Their reasoning for this was because they had a full flight, yet I had paid extra to upgrade in the first place and their policy states you can bring on one carry on to store in the overhead. I'll likely miss my connection due to this. I will never fly Aeromexico again."
Pros: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Cons: "- Not enough space to fit my carry-on - No self service for check-in in the airport."
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "Every thing"
Cons: "eveything was bad"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "This company is obviously dedicated to providing a quality product."
Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"
Pros: "Crew members are ok"
Cons: "Poor management"
Pros: "Found tickets to Mexico cheaper than any other place."
Cons: "Flight boarded 40 min late with zero announcements made at the gate. Arrived late to Mexico City for connecting flight. Called Aeromexico while waiting in line to clear customs to tell them a group of 11 would be arriving late to the gate. They let the plane leave early and tried to charge a change fee."
Cons: "Very friendly and safe staff thru the entire process."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Everyone was well behaved."
Pros: "The crew was awesome and boarding was quick"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "On time departure"
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Cons: "Not lost my bag!"
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "I will never fly with American again."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
Cons: "Departure was about one hour late."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Cons: "On time"
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "The wait time for the connection was not too long. But on the way back to the US, I almost missed my flight from Miami to Washington-DC because I didint have enough time to go though imigration and also had to wait for my luggages. Thank you!"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "The fact that we got home without our luggage missing"
Cons: "Flights were operated by American Airlines. The touch screens on the flights between Munich to Philadelphia. Apparently this was a known issue so I have no idea why the company didn't care to fix it. The food served was awful and tasteless. Not to mention that webjet once again made errors with out booking which the AA ground staff were nice enough to fix."
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Pros: "Not much"
Cons: "Seating horrible"
Pros: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Cons: "The plane never cooled off for the entire flight"
Pros: "Never made this flight they rerouted."
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "The crew was very apologetic"
Cons: "The fact that we were an hour and 45 minutes late leaving. I know they say weather was the cause and not their control, but every time...yes, every time I fly American there's a delay. Every time I've flown United I arrive early."
Cons: "You wouldn't let me change my flight so I didn't even take it"
Pros: "Touch screens on every seat was amazing! Made the flight go very fast! Wonderful movie selections."
Cons: "No decent snacks offered"
Cons: "Lack of entertainment provided."
Cons: "This was not my original return flight. I was seated in the middle and plane was very warm."
Pros: "Cindy seats. Lots of leg room. No problem finding space in the overhead bin. Friendly flight attendants."
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Cons: "seats were very uncomfortable"
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "Clean aircraft helpful staff"
Pros: "Seating choice options could be improved."
Cons: "The gate agents did nothing to combat the gate lice that lined up in the "boarding" lane long before their boarding group was called. I almost missed my boarding group (which would have resulted in my carry-on being gate-checked all the way home) because the line was 40-deep. Only after asking the first person in line did I realize that the people lined up for "Boarding Group 3" were actually all Boarding Group 4. My flight didn't have working AC, and my seat didn't recline. I was burning up the whole time, and forced to sit at an unnaturally upright angle for the entirety of the 3.5 hour flight. I've never had a good experience with United. I will not be flying with them again."
Pros: "Wonderful timely departure and landing"
Pros: "Boarding was smooth and took an average amount of time. We arrived exactly on time. Staff were all friendly and helpful. Plane was clean.. overall very pleasant !"
Pros: "Check-in process was smooth"
Pros: "On time departure and arrival, smooth ride"
Cons: "Again 30 minute delay to get internet working. At least this time they communicated the issue."
Pros: "Short and sweet no problem"
Pros: "The airplane confort."
Cons: "The airline changed the gate with no announments. We almost Lost the plane."
Cons: "The counter person was inexperienced."
Pros: "On time departure and arrival"
Pros: "The people seated to the left and right of me."
Cons: "United 'nickel and dimes' you for everything. Baggage, but the worst is the space between rows. Just horribly uncomfortable. Money hungry corporate greed. $7.99 for the equivalent of an Egg McMuffin. You think the big airlines would learn from Southwest airlines. I'll avoid United as much as I can in the future."
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Everything was perfect."
Cons: "The vegetarian meal was not very good."
Pros: "What wasn't there to like it was truly amazing. I had a great time."
Pros: "I was able to board on time. Service in-flight was ok."
Cons: "I wasn't able to check-in at the self-serve kiosk. Customer service took a long time and helped two people that got in the inexistent line after me first. During the flight my seat was broken, wouldn't recline. I don't like I can't turn off the screen if I want to, rather I have to put up with that undesired content someone else manages."
Pros: "Easy on ! Organized"
Cons: "Didn't happen"
Pros: "Your reminders!"
Pros: "Arrived to destination 30min early! Boarded and took off exactlymon time!"
Cons: "Nothing, everything went perfectly smooth"
Pros: "The employees."
Cons: "Not Applicable"
Pros: "Nice service"
Pros: "It got me where I needed to go."
Cons: "It was cold, seat was uncomfortable and vent wouldn't close."
Pros: "on time"
Cons: "the rest"
Cons: "they canceled the flight and put us on american airlines wich was terrible"
Pros: "Bad weather caused my flights to be re-routed, but United did wonderful in arranging for an similar arrival time to my final destination. I am very grateful for that. I can't judge the airline on something they have no control over."
Cons: "The bad weather that caused my flights to be re-routed!"
Pros: "Everything was quick and convenient! No hassles! Smooth sailing"
Pros: "We arrived safely on time."
Cons: "Bathroom is too small. Announcements were anxiety inducing. Sick people on the airplane spreading germs."
Cons: "Don't like being squeezed in, but it is what it is"
Pros: "Friendly service"
Cons: "Long time in air..."
Pros: "The United Club Lounge is the best."
Pros: "Bad day, splurged after other flt cancelled and separated from family, attentive staff, nice ride"
Cons: "Clunky electronic access"
Pros: "Need to offer a better snack Bathroom was messy and smelly Overall I do like United"
Pros: "Everything was smooth. No delays and no mean customers or workers"
Cons: "the whole experience was horrible."
Pros: "I like the staff they were very nice."
Cons: "It was to cold on the plane and did give blankets but it help a little"
Pros: "Nice and easy"
Cons: "N a"
Pros: "The service was great."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Pros: "New aircraft, great crew. Arrived a tad early. Easy boarding a deplaning. Ground staff very professional."
Cons: "Paid extra for economy plus. It's still pretty tight on legroom. The new seats have *very little* storage space for personal items like a bottle of water, tablet computer, book, etc. Really, it's insufficient. Blankets too small and thin to compensate for cold cabin temps."
Pros: "The plugs"
Cons: "To small"
Pros: "Easy booking."
Cons: "Waited too long to land"
Pros: "I was content"
Cons: "The people sitting next to me"
Pros: "I saw a really good sunset"
Pros: "Smooth boarding. On time."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"
Cons: "4 h delay"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Pros: "The crew was super professional"
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Pros: "Seat was comfortable, plane was quiet!"
Cons: "Terrible boarding process, with buses from the terminal to the flight ..."
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "This fly was pretty good!"
Cons: "Never booking with this airline again."
Cons: "Being timely"
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Cons: "Crew did to know how to be patients or help the guest specially when you have an infant with you"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "The price is good. The punctuality is good"
Cons: "The luggage fee is too high"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "Hassle free, luggage was no issue easy check in and boarding. I really wanted enjoyed my trip with volaris."
Cons: "There’s nothing I can really think of it was a great experience."
Pros: "I don like it is a bad airli e"
Cons: "I don like nothing"
Cons: "It was 1 hour delayed"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Cons: "Nothing very bad airline"
Airlines flying from California to Ixtapa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Ixtapa
Masks required on board, masks provided on flights from California to Ixtapa
Social distancing seating
Middle seats unavailable to book on flights from California to Ixtapa
Testing for antibodies, testing for symptoms for flights from California to Ixtapa
Waiving of change fees. Search flexible flights from California to Ixtapa