ZIH

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— ZIH
Aug 9 — Aug 161
Round-trip
1 adult
Economy
0 bags
From?
To?
Tue 8/9
Tue 8/16

Good to know

Low season

October

High season

December

Cheapest flight

$75

Average price round-trip

$629

Good deal round-trip

$300

Good deal one-way

$139
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 9% increase in price.
Flight from Tijuana Rodriguez to Ixtapa-Zihuatanejo Intl
(avg. price over the last 2 weeks)
or less
or less

FAQs for booking flights from California to Ixtapa

Top 5 airlines serving California to Ixtapa-Zihuatanejo Intl

Scores according to KAYAK customer reviews
8.3
Alaska AirlinesOverall score based on 31027 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Airline reviews
Pros: "yes"
Read more about Alaska Airlines
Pros: "yes"
Cons: "Boarding the plane then getting off to board a different plane 40 minutes later only to take off an extended hour to then idling on the runway for another 30 before take off made me miss my shuttle appointment to whistler subsequently missing a wedding I was attending."
Pros: "Crew were very pleasant. Flight was on schedule."
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "Our flight from Dublin arrived late, we missed our connection to the Alaska airlines. Since the arrival from Dublin came into terminal 1 and our Alaska airlines flight was in terminal 6 we would most likely have not made our connection anyway. Since we had a 3rd party booking they could do nothing."
Cons: "When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane."
Cons: "The Flight Attendants were very kind and super attentive!"
Pros: "Great service"
Cons: "Boarding confusion"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Cons: "Movie options and better food variety"
Pros: "Everything was excellent"
Cons: "Super flight"
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."
Pros: "entertainment"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "Several great movie options."
Cons: "No free, little packs of food, and very small options list that was overpriced."
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Pros: "Very warm and pleasant crew with great service while the ticket price is reasonable."
Cons: "N/A"
Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."
Cons: "Rude crew."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"
Pros: "Hospitality of the crew."
Cons: "My luggage that was to be loaded in the cargo area of the plane never was put on the plane. No clothes, no shoes, no medications, no gps radio equiptment, and no special fishing equiptment, (as I was on a sportfishing vacation). Really, Really dissappointed."
Pros: "Friendly flight crew."
Cons: "Small, hard seats."
Pros: "Flight Attendant Bob was so sweet and helpful to me and my daughter. I would still be on the plane struggling to get off if he hadn’t helped us load and unload. Thank you Bob!"
Cons: "Well, planes are always pretty tight, but at least they give you a USB port."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Cons: "Nothing."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Cons: "Got to the gate about 20 min before flight. The gate attendant got a bad customer service attitude when I questioned why we couldn't board flight. We were a little late because our flight from Taipei was an hour late. She did schedule us at 6 am on another flight which made an interesting (painful) night with 3 boys under the age of 6. Nowhere did it state that boarding was closed 30 minutes prior to the flight. Bad experience - late night ...small kids... no food or drink available...surley gate person..no notice of the boarding policy...just a very bad experience."
Cons: "Flight was delayed from LAX to PDX. Also there were a handful of people (myself included) that had to catch a tight connection in PDX. The flight attendants should have announced for people to stay seated upon landing to let those few get through that had only a few minutes to make the next flight, but they did not so it took 15-20 minutes to disembark which was very frustrating."
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Pros: "Nothing"
Cons: "My things got stolen and I filed a complaint but no one got back to me!!!!"
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Cons: "Got in later than expected into Seattle, so had to rebook my shuttle and delay it an hour. Not awful but certainly an inconvenience."
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Pros: "Loved not having to pay for bags. That is a great thing!!!"
Cons: "would like better options for something to eat, that does't require a payment of some sort."
Pros: "Staff was friendly and boarding and unboarding was swift."
Cons: "The seats weren't that comfortable and not much leg room."
Cons: "Hand carry shouldn't be charged as other flights."
Pros: "Crew did a great job"
Cons: "Delayed flight with no announcement about a gate change."
Cons: "Flight took off an hour late, no video monitors on seats for 6 hour flight, all 3 of our bags did not arrive. Sun country unresponsive to trying to locate our bags. I will never fly with them again."
Pros: "We boarded and took off on time. The staff was friendly."
Pros: "The plane is a decent size, first plane had decent sized seats and headrests that were adjustable, second plane had smaller seats and no headrest, crew was friendly and like that it was a direct flight. Over all a decent flight."
Cons: "My duffle bag was damaged, when I arrived to Minneapolis one of the handles had been ripped off"
Cons: "The flight was delayed 2 and 1/2 hours. The plane was a mess. One of the seats was broken causing more delays. To top it off my golf clubs never arrived. The final straw was listening to the customer service recording tell me for 30 minutes how seriously they take luggage issues. I guess you get what you pay for."
Cons: "Grumpy female agent at boarding gate"
Pros: "Best landing in my 20 years of flying."
Cons: "The plane crew were great but the check-in crew were not professional. The plane was late and they didn't provide an ETA...on both flights. When the plane was delayed going out of SFO, they didn't say anything until 30 mins after we were supposed to fly out. As passengers, I know we are not in charge of when the plane will arrive and when we can board...that's obvious. BUT the check-in crew should have that information and should be able to communicate (approximate) wait times to us. That's all... :)"
Pros: "Easy check-in and boarding."
Cons: "Seat was cramped (even though I'm only 5'10 and relatively trim)."
Pros: "Direct flight"
Cons: "Online Seat selection only on payment and online check-in was allowed only upon seat selection. Indirectly it means collect some more $$ from passengers for online check-in. Boarding sequence was chaotic as there was no sequence after the first class."
Pros: "The cost, seats were comfortable,"
Cons: "The plane was an hour late landing at my destination partly bc they ran out of room in the overhead for bags. On flight entertainment cost $$ and was in the form of an iPad."
Cons: "I’m not sure why an airline, in 2017, doesn’t have WiFi available during the flight."
Pros: "Love sun country -crew is friendly, plane is comfortable"
Cons: "We were over 2hr delayed... arriving at destination at 2am making a major inconvenience for family picking up at airport and wedding the following morning"
Pros: "Was upgraded to an exit row seat and when I asked the price the agent said it was a courtesy upgrade. It made a big difference in my comfort since I am 6'4"."
Cons: "Boarding very disorganized. We were hurried of the flight from San Francisco to Minneapolis because we were late only to find out that it was the same plane going to Boston and our departure would be delayed. I think it caused some unnecessary panic for passengers."
Pros: "Staff, easy boarding."
Cons: "Uncomfortable seats"
Pros: "Easy boarding!"
Cons: "No Wi-Fi or charging opportunities on the plane."
Pros: "I have never seen such a steady stream (no pun intended) of passengers using the restroom. Crew was having a hard time getting beverage carts out as a result, but handled it with charm."
Cons: "Not enough overhead storage"
Pros: "We had mobility issues and got great help♡"
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Cons: "unable to check in online as we bought the ticket thru Kayak. and it didn't flow to Sun Country. Needed to call Sun Country, put on hold for 45 min to discuss with agent. It was not visible that we even had a reservation ntil speaking with an agent. SC website didn't show that we had a reservation. The agent found the reservation. It was a total pain and nuisance to phone in on both legs of the trip..... Make the outside vendors talk to your system."
Pros: "Boarding was smooth and fast. The pilot informed us from time to time where the plane was and how far each spot was from the destination."
Cons: "Two of the three crew members on board ignored me and a passenger next to me when serving water/beverage. We had to call to get it!"
Pros: "This was my first time flying with Sun Country and from now on I will try to always fly Sun Country. The most helpful and polite staff I have ever encountered period."
Cons: "Changed our seat assignments w/o notifying us. Brought it to their attention and the desk clerk changed them for us; however , when they reassigned seats,once again screwed up. Seats she said were available weren't. My wife is tall,has long legs and needs the extra leg room , particularly on a trip of several houers."
Pros: "I am a tall person and on both flights I was offered an exit row seat with more leg room when they saw me. I didn't even have to ask, which is great. In addition I made a mistake with my reservation (off by one day) and they very kindly changed it with no cost. (NOT normally policy, but as a special exception). I was VERY happy that they were flexible in this matter."
Cons: "I have no complaints - except about things that are "standard" in every flight - no food, charging for in flight entertainment, security lines, having to get to airport 2 hours before flight, etc..."
Pros: "I enjoyed te staff. Very warm and welcoming."
Cons: "I didn't like how cold it was."
Pros: "Liked the efficiency."
Cons: "Plane could have been a tad more comfortable."
Pros: "Love the bigger more comfortable seat with the extra leg room"
Cons: "Other than salad (a very good salad) the bbq dinner was horrible. The beef was dry, tough and tasteless! The green beans mushy and overcooked. I asked the attendant for the cheeseburger instead, 10 minutes later she hands me a very hot burger that's still in the bag, no plate, tray or napkins. Sun Country promotes the burger as having Lions Tap seasoning. For the Lions Tap people- you're not doing your business any favors being associated with one of the worst microwave burgers on the planet!! I would be willing to bet the youngest flight attendant on the crew was in her early 60s, not that I have a problem with a senior crew but they were less than eager to please and they seem to have this take it or leave it attitude. I guess when I'm looking at the retirement finish line I'll probably be coasting too. Problem is it makes for a poor customer experience, in this case mine"
Pros: "I was able to reserve a seat few days before flying."
Cons: "i called Sun country on phone and was on hold for over one hour."
Pros: "direct flight from San Fran saved time."
Cons: "everything was fine."
Pros: "1) Very nice ground crew. 2) Multiple offers of complimentary drinks."
Cons: "1) Delayed flight, almost missed connection. 2) Odd boarding rules, people with no rolling carryons get on first. Then they check all rolling carry-ons before letting the rest of the people on? Whats the point of empty overhead bins, and making customers wait for carry-on bags at their destination? 3) No TV. Have to pay to get their media equipment? Have not seen that on any other airline. 4) No snack, not even the token pretzels."
Pros: "Crew"
Cons: "Wanting another seat, not in the middle and then being offered said seat for $129. No thanks."
Pros: "SFO to Minneapolis was a good experience"
Cons: "Snack was not provided Requested for a blanket as I forgot my jacket, was told that I could buy one if I needed it Boarding from Minneapolis was a bit messy as they boarded middle rows last and when I got in there was a scramble to find a spot for my cabin luggage as the cabin above my seat was already full. Not a big deal - created a little bit of delay when getting off the plane. Had to wait for 10 minutes to get to my cabin luggage which was all the way at the back."
Pros: "Nice to get a drink especially coke products."
Cons: "A little snack would be nice like some peanuts or pretzels. I can't believe that can be much of an expense."
Pros: "-Space to spread out due to limited passengers."
Pros: "The courteous check- in staff. The direct flight, the amazing punctuality of the flight. In general, the flight and on ground service were great"
Cons: "The only thing that was amiss was the demeanor of one flight attendant. In a response to a (the only from us) call light she responded to us with the following sentence "what do you want". I was able to shrug off the very unprofessional response. However, I wasn't the only passenger who was put off by her attitude and this can unfortunately affect the company's reputation negatively."
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "fast and good services"
Pros: "They were on time and that's about all I can say for the positives."
Cons: "No seat assignment available and had to pay 30$ extra to ensure seats were together with no info or help from kayak. Carry ons were checked in despite plenty of overhead space. Charges for even first check in bag. Will avoid sun country from now on."
Pros: "I liked the flight was cheaper, it was on time, getting on the flight was quick."
Cons: "The temperature on both flights was warm. Normally I'm used to planes being cold but Sun Country Air likes to keep it really warm. I also didn't like how small the seats were to each other. Very squeezed in. Lastly, the crews should smile more and act like they care about their job."
Pros: "It reminded me of a little bit less comfortable Southwest flight but the crew was definitely high quality."
Cons: "They lost my baggage!"
Pros: "There was a male flight attendant (not sure of his name) that was wonderful. He was funny and personable"
Cons: "My boyfriend and I purchased our seats separately and we asked if there was a way that we could be seated together. The man that was checking in our bags said no and that the plane was full. We were fine with it, but after awhile he said that he found a couple seats together in the emergency exit aisle. It was great! We got on the plane and there were tons of extra seats, the plane was not full and I believe that he was too lazy to look for seats together upon our first request."
Cons: "Landing is terrible"
Pros: "Not turbulence, but over correction. Worried we had a junior pilot. Pilot should have come on speaker after take off incident, many afraid passengers."
Cons: "Older plane, not super friendly flight attendants"
Pros: "Friendly service"
Pros: "The crew was friendly and attentive, there were extra seats on the plane which gave us room to stretch out. Easy experience all around."
Cons: "Apparently (from the conversation behind me), the cheese/cracker platter ran out on the flight, which I had on a previous flight. Its awesome, but if this is worth writing about, then I cant really complain."
Pros: "Everything was great. no complaints!"
Pros: "All the other attendants."
Cons: "The male attendant. I got sick in flight, sitting in row 8 I went to the front of the plane to use the restroom and he wanted to make me go to the back of the flight. Had I not challenged him when I asked if there was a restroom up front his response was "there is one in the back" I would of thrown up all over on the way to the back. Only when I asked him again and then told him I was sick did he then not argue. Stupid."
Pros: "Check-in was easy and quick. I had great seats (plenty of leg room), flight left on time and landed a bit early which was great."
Pros: "U S money is legal tender for all debts public and private how come I have to use a credit card when I wnat to pay with US currency doens't seem legal"

In flight entertainment and an actual meal

It was a short trip so I had reading material with me

Pros: "Politeness, dedicated and professional."
Cons: "I can't see what, it was all good."
Pros: "This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing."
Cons: "Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge."
Pros: "Great flight. No problems."
Cons: "Nothing"
Pros: "Lots of leg room"
Cons: "Not a thing"
Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Pros: "Crew was nice.seats and storage better"
Cons: "Food choices too small, nothing hot, way to expensive"
Cons: "My baggage did not arrive in my final destination"
Pros: "Very comfortable the crew were exlaint"
Cons: "Nothing it was great"
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Pros: "ON TIME."
Cons: "Just perfect"
Cons: "Can't expect anything from seat sale flight."
Cons: "On time boarding"
Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."
Pros: "A little late on take off but made up time in the air. Crew was pleasant."
Cons: "Aircraft seemed a bit tighter seating than other WestJet flights I've been on. Still it was fine for a 3 hour flight."
Pros: "Pleasant staff great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Cons: "Your website did autofillmwith the passenger name and I had to pay extra to get the bame changed. Pretty bad. Not using your site ever. Thanks"
Pros: "We departed and arrived on time."
Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"
Pros: "On time schedule"
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "Great staff and helpful with checking bags."
Pros: "Very smooth flight, nice flight attendants, new and clean aircraft. Super smooth landing and quick offload. Got a 4th row seat which has lots of leg room."
Cons: "No entertainment system and no free food"
Pros: "I really enjoyed"
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Cons: "None"
Cons: "The plugs don't actually charge anything... :-/"
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "Very fast today"
Cons: "Man these flights are boring"
Pros: "Wifi"
Cons: "Nothing"
Pros: "I love the digital display on the back of the seat in front of me that tells altitude, speed, and where I am on a map."
Cons: "Kaya k sucked and I will not deal with them again. I know they are not West Jet, just venting."
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "Good amount of leg room. Crew was polite and friendly."
Cons: "Not enough space in the overhead bins. Early morning flight offered no breakfast style foods, just lunch type."
Cons: "Entertainment/wifi system didn't work & crew didn't seem to care. They said they would reset it but never did."
Pros: "Very disciplined and hard-working crew did their best to keep everything under control and moving on schedule. Boarding was busy but fairly well organized considering."
Cons: "Flight had an abundance of minors and babies at no fault of anyone, just unfortunate. Lots of crying, screaming, fidgeting and puking. Customers were pretty impatient in the early morning as well which didn't help the situation. Not sure if snacks or refreshments (other than water) we're handed out in a 4.5 hour flight as well."
Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."
Pros: "A 2.30 pm flight got in the air at 8 pm. The weather was beautiful at 2.30 and the weather was it turned terrible at around 7. At which point we were skeptical to fly."
Cons: "All my plans were ruined. When we got to Logan, our luggage was missing."
Cons: "It was late. They were waiting on a flight from Toronto so we could board. We board the plan and sat for what seemed like a very long time. We were not even offered a glass of water on the flight."
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Cons: "Staff was impatient and snappy when telling passengers to do something the first time. Smiles were forced and didn't seem genuine. Otherwise the flight arrived safely and early."
Pros: "The crew were very helpful but no refreshments because of turbulence. Flight was low so very interesting to be below clouds and just above. Good notice of flight delay in time to stay home for two hours.... thanks!!"
Cons: "The flight was two hours late leaving.m Arrival in Toronto was so far from exit and thru customs was very slow... new machines."
Pros: "Flights were on time"
Cons: "Bad landings"
Pros: "Amazing crew who made us feel very comfortable as we traveled with our 9month old daughter. Westjet stands out because of their commitment to service"
Pros: "Polite crew"
Pros: "The airline manage to put me on an earlier connection to Mexico City, very appreciated"
Cons: "Plane seats are very uncomfortable, not enough space"
Pros: "Crew amazing, food really good, I just had a better experience because the lack of leg room, my 3 years old was hitting the next seat so the lady totally ignorant and mediocre was arguing with me."
Cons: "Change people seats when they are very picky"
Cons: "All es excellent."
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "The crew was very helpful and attentive."
Cons: "The flight was delayed."
Cons: "Just a little better food please"
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Pros: "Nothing"
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "The old flight attendant was so rude to everyone you can tell she hates her job"
Cons: "Her attitude"
Cons: "We were delayed for about 4 hours. We had to get on and off the plane a few times, until they finally told everyone that the flight has been canceled. Had to book another flight with a different airline."
Cons: "I checked in on line but went to check in desk to make sure my bag wasn't too heavy and the man changed my seat! Then I went back and the next guy said I couldn't have my seat even though it was 2minutes later and gave me a new seat but a better seat. Then the first guy comes over to give me a boarding pass for my second flight and again he changed my seat to an awful seat. And I wanted to sit next to a friend from Mexico City to Lima so that seat change was really mean. Once one the plane the man in my original seat got an upgrade so I got to sit next to my friend about half way through the flight when she came to tell me about the empty seat when she came to the back of the plane to use the bathroom."
Pros: "Kindnesses and attentive at all time"
Cons: "Both planes delayed and carry on luggage lost"
Pros: "Food, entertainment, comfort,"
Cons: "Crew was really RUDE"
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Pros: "Easy and fast boarding , good service , good flight . Overall no complaints very good !"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Cons: "The delay was awful. They rebooked us on flights landing the next day by evening when we had to reach there by early morning"
Cons: "Never took that flight as I missed the connection. It is a shame how things are done. I had 1.30 min of layer. If it was organized properly I had way enough time to catch the plane but the immagration doesn't care about the time of your flight. No one helps you anywhere. Then I was sent from one place to another before finally finding someone who knew what to do. And course no apologies at any moment"
Pros: "arrived ahead of schedule"
Cons: "took an hour to taxi after landing no vegetarian options for food"
Pros: "The crew were very attentive. I welcomed the unexpected food. They warned ahead of time of a full flight for people to check in carry on's at no charge. Can't beat the entertainment. Had a blast with the movie selection. Definitely I'm coming back to fly with Aeromexico."
Cons: "The long line/wait to check in my bags and the erroneous information about the weight of the luggage I was allowed which ended up in me paying excess weight . But since my ticket was very inexpensive; it compensated for that. Otherwise, I will be a bit upset. Please check on more non-stop flight from Bay Area California to MX City."
Cons: "Flight was scheduled to leave at 11:00 and was delayed an hour and a half. Changed the departure time 3 times within 1 hour."
Pros: "Boarding time, entertainment, personnel."
Cons: "Losing connection flight and wait almost 11 hours overnight for next flight."
Pros: "The gate agents got me extra legroom in emergency row because i am very tall, at no extra charge. Airplanes were newer, very nice crew, on time."
Cons: "The Mexico City transfer was weird, and inconvenient. You have to retrieve your luggage, go through Mexican immigration, recheck your bags, go through security again, and the layover was over 4 hours. You pay less, but it winds up being a very long, exhausting trip. I will take a US carrier from Quito to San Francisco, Reno or Vegas next time fir this reason alone."
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Cons: "Rows ridiculously close together."
Pros: "Efficient and friendly service."
Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Everything specially the service"
Cons: "N/A"
Cons: "The sits were to close to next line and the sitting was so hard and flat as on a wood bench, almost no cushion."
Pros: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Cons: "The screens in the seat backs are a little dated and low-resolution."
Pros: "Nothing. I will never fly this airline ever again. The movies were OK."
Cons: "We got to the airport and turned out that our flight was delayed so much that we’d miss our connection but the crew at the counter was so incredibly unhelpful it was beyond frustrating. The customer service line was unreachable and basically there was no one to talk to. We’re stuck in Mexico City for a day."
Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Pros: "No comentes"
Cons: "Nothing's"
Cons: "On my way to Lima I flew through Mexico City. It took over three hours to get through customs and caused me to get to my gate minutes before the flight closed its gate. For this reason I made note to upgrade my flight so I could be close to the front of the plane and get to customs as quickly as possible. Aeromexico made me check my bag which is the SAME bag I came down with. Same size, same Weight. Their reasoning for this was because they had a full flight, yet I had paid extra to upgrade in the first place and their policy states you can bring on one carry on to store in the overhead. I'll likely miss my connection due to this. I will never fly Aeromexico again."
Pros: "None"
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "Smooth flight."
Cons: "The flight from San Francisco to Mexico City was medicore. The plane smelled, the blankets smelled and the flight attendants were not that friendly."
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "Crew was modest!"
Cons: "The smell"
Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"
Cons: "We sat on the runway after we landed for over an hour and I missed my connecting flight. No one offered to help or apologized for the delay. No compensation was provided"
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Pros: "Nice planes and good service onboard"
Pros: "Nothing"
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "Nothing."
Cons: "They lost my luggage, when I have a very important return to Mexico. This airline is an exact clone of American Airlines, which are known for their horrible and disgusting customer service. They said I should have my luggage by tomorrow, but I don't believe it as this isn't the first time with me flying with them and they loose my luggage (it's take them 3 days to return my luggage and there was never reimbursement for the receipts of clothes and items I had to purchase because they were in my bag they lost!). Your mediocracy isn't going to make you a legacy airline AEROMEXICO, this is an AVgeek who has work for the industry!"
Pros: "Nothing!"
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
Pros: "Flight was fine."
Cons: "Aeromexico lost my bag. They refused to talk to me on the phone about it. They forced me to send an email and never responded after the immediate auto-response. I spent my entire trip worrying about my bag, without my cloths and gifts."

Long wait for shuttle to get to terminal

The service on board was wonderful.

Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Pros: "Comfortable flight and was able to get a couple hours of sleep in."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly crews"
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "Nothing"
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Cons: "Nothing"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Cons: "Nothing"
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Cons: "Nothing."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Pros: "Nothing"
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Nothing."
Pros: "We had a very pleasant staff!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Pros: "Water and sodas"
Cons: "Onboarding crew made me pay 200 usd for extra weight without telling me that I could move lbs from one bas to another and pay less."
Pros: "efficient, courteous staff"
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Cons: "The delay my fly canceling poor communication I miss my dates etc"

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Flights to Ixtapa

Destination:

Ixtapa (ZIH)Mexico

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Ixtapa - California

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