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OAK - ZIH

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Round-trip
Economy
Oakland (OAK)
Ixtapa Ixtapa-Zihuatanejo Intl
Mon 9/20
Mon 9/27
Any month
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Top airlines flying Oakland to Ixtapa Ixtapa-Zihuatanejo Intl

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,626 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Pros: "Great service"
Cons: "Boarding confusion"

Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."

Pros: "Seating comfort was excellent, the interiors were spotless."

Pros: "Friendly crew Free movies helped pass the time"

Pros: "The customer service crew helped immensely and quickly booked us a hotel to accommodate us."
Cons: "Our flight to Seattle got delayed, so we missed the connecting flight to anchorage and had to take another flight the next day"

Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."

Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."

Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."

Pros: "Air terminal was great. Rapid TSA throughout. Effective flight attendants."
Cons: "Food was marginal. ENTERTAINMENT was self provided."

Pros: "Alley to pre-board because of tailbone fracture."
Cons: "Landed in a peanut free section, and couldn’t eat our PB&J sandwiches at our seats We brought for lunch."

Pros: "Pleasant crew"
Cons: "Delayed flight. Couldn’t hear the pilot when he was talking."

Pros: "The personnel was very friendly. The seats were comfortable and spacious. Even when this was my first time with them, I’ll keep this airline in mind for future trips."

Pros: "Overall I like the space of the cabin. I felt I had a lot of space and didn't feel crowded. I also like the staff, very friendly and overall did an excellent job."
Cons: "There weren’t any major negatives to note."

Pros: "We were completely surrounded by parents with toddler. The tots were crying and one was screaming. The flight attendants brought ear plugs. We waited for the bar service. The planes was clean, new with WiFi hookups. Leg room is a thing of the past. I am glad to be thin and limber. The cheese plate was reportedly delicious."
Cons: "Being in a sea of crying babies. I would have preferred some space away from the noise."

Pros: "Did not know I had to bring or buy own dinner and breakfast. I didn’t see that written anywhere."

Pros: "I liked that we were going to Hawaii."
Cons: "No entertainment no food only 1drink service. Staff seemed generally unhappy and burdened by passengers."

Pros: "Seats and wifi we're good. Staff were nice and professional."
Cons: "As the headline says, our plane was grounded prior to arriving at our departure airport and we got a plane that wasn't being used according to the pilot. Well, as soon as we stepped on it smelled like an unventilated restroom. The smell never dissipated."

Pros: "Pleasant flight"
Cons: "NO WINDOW SEAT! Bummer!"

Pros: "Nothing"
Cons: "Gate was changed and without wheelchair was difficult to get to correct gate. No Alaska boarding people came to our gate to tell us of gate change"

Pros: "My son did the flying. He said that he had a very good flight here. The plane took off on time, too. That is all that I know."

Pros: "We were never given the seats next to each other that we booked"
Cons: "My daughter is too young to sit alone and we booked the reservation at the same time one booking"

Pros: "Great flight, lots of attention by crew. Arrived early!"

Pros: "Arrived early Attendants were friendly"

Pros: "Great service on time"
Cons: "No complaints"

Pros: "On time"
Cons: "Seats could be more comfortable."

Pros: "Prompt easy quick"
Cons: "Na"

Pros: "I liked how the captain came thru the plane talking to everyone and engaging. I didn’t try any food so not sure how it was but the coffee I had tasted burnt. I didn’t use the entertainment available but the WiFi was so slow I was unable to use my device."
Cons: "Most of the plane was asked to use the back restrooms which caused quite a line for quite some time."

Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"

Pros: "The crew and gate people were friendly and helpful"
Cons: "It would have been nice to have a choice of free snacks, other than the biscoti"

Pros: "Everything! Leg room, friendly crew, good food. Easy check in."
Cons: "Not applicable"

Pros: "Staff was great."
Cons: "Food options just ok. Seats super small"

Pros: "My first time treating myself to first-class, so it was very nice."
Cons: "Delayed an hour at departure, and then got bumped out of first class on my connection, which they did change to a later flight; however, sadly no one looked very concerned about the fact that I'd like to have continued my flight in the class I PAID for. More on that in my next flight review."

Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."

Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"

Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"

Cons: "Flight was delayed. Alaska's boarding/deplaning procedure is slow and inefficient."

Pros: "the upside was that legroom was ok--i'm 6'2". plane did leave on time."
Cons: "1) not that alaska does any worse than others, but boarding is increasingly unpleasant. 5 grades of 'rewards' groups boards, then children, then military, then the elderly, etc. by the time people who paid full fair for their tickets board there's no overhead space left. by charging for any checked bags, the airlines are creating a very stressful and disorganized boarding experience; 2) the ambiance is just dull: cheesy music, dull, grey colors, poor lighting, etc. it just feels as if you're in a space designed by someone with no taste--and this is from the company that bought and killed virgin!? 3) the food is the same cheese plate and tapas plate i get on other airlines. 4) no special greeting upon boarding. it wouldn't take much to make the entire experience pleasant, but alaska and others don't feel the need to make the effort."

Pros: "The flight attendants were kind."
Cons: "There were several issues with my electronic boarding pass. Both on my way in for this flight and previously on another Alaska Airlines flight."

Pros: "Plane was late. Ground crew did a good job keeping passengers notified"
Cons: "Plane was late, but can't help the weather"

Pros: "Fast and easy boarding even with a really busy holiday weekend. Clear communication with crew and staff who make sure to make things as easy as possible really made a potentially chaotic boarding really great! The type of plane is noisy, but I was still able to hear the flight attendants and they were patient with the passengers."
Cons: "I can't eat dairy so having a cheesy cracker snack is a bummer, but I my seat mates on both flights were really excited about them (I said they could take my crackers and they said their kids would be really happy) so I figure it's fine!"

Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."

Pros: "Nothing"
Cons: "Miscommunication from the airlines about delays and rerouting flights. I could have rented a car and gotten home faster from Seattle to Bellingham! What would have been a 2 hour flight from OA to Bellingham on Alligiant, turned into a 7 hour nightmare on Alaska, finally getting in to Bellingham at 2:20 am in the morning. Never again."

Cons: "Here's how my 1 hour direct flight to Portland went: delayed 4 hours, delayed 1 hour and turned into a layover flight, ten in Seattle it was delayed 3 hours because they couldn't get the right light bulbs to replace on the plane. The 1 hour trip turned into a 12 hour trip. I could have taken a car and driven there in the same time."

Pros: "I like the seats - the headrests wrapped around. That was good."
Cons: "They KNEW there wouldnt b enough room for the overhead luggage, so they offered to check bags for free. This is wrong: people bring overhead luggage because it won't check or cant check. It seems wrong to offer to check it because they already know its not all going to fit. also, the Alaska boarding procedure is really messed up, compared to Southwest which always runs smoothly."

Pros: "Fantastic crew and service"
Cons: "Very rough landing"

Pros: "It was fine with plenty of space."
Cons: "Lack of snacks on a 5 hrs flight"

Cons: "They made me walk very far even though I am disabled. It was painful and difficult to get all the way to my seat"

Pros: "On time nice crew"
Cons: "Not being able to fly first class"

Pros: "Very pleasant trip. Everything went very smooth. Will fly again with you."

"Check in was a nightmare. Waited in line fir two hours. Check in earlier did not made any difference. Had to stand in line and go though the the process."

Pros: "My flight arrangements was not found I had to purchase new tickets and spend additional money for something I had already paid it took me almost all day to get everything straightened out it was the worse experience ever."
Cons: "Refund me my money back"

Pros: "Aeromexico is one of my favorite airlines. I like everything overall."
Cons: "Honestly, in most airlines I have had traveled, there is a small thing to improve. The arm rests are very a uncomfortable."

Pros: "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Cons: "First class"

Cons: "Terrible crew on this flight."

Pros: "The personal tv"
Cons: "Better service on taking our carry one with us"

Pros: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"

Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."

Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."

Cons: "Fly was cancelled"

Pros: "Not one flaw, it was very great overall."

Pros: "The crew was amazing. Made my mom feel welcomed and special."

Cons: "I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone."

Pros: "Crew ok"

Cons: "Allow stand by on cheap tickets"

Pros: "Good"

Pros: "It went smooth and was very comfortable."

Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."

Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."

Cons: "My jewelry and watches were stolen also someone put a mushroom in my baggage"

Pros: "Good entertainment - polite crew that was willing to help once on board the plane."
Cons: "Boarding - Crew member came around to check passports but neglected to also check for immigration papers - caused one friend to miss his flight and myself nearly to miss my flight though we arrived two hours early. Checked my baggage when it didn't need to be checked / met appropriate baggage standards. Being loaded onto trams was a bit of an inconvenience - but not the worst thing ever. No vegetarian option for food - wasn't able to eat. It was indicated we'd be served dinner on board but not that there was only one meat option (I'm allergic to mammmal meat - beef and pork in particular). Most other flights give the option of meat or vegetarian dishes."

Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."

Pros: "Spaces plane"

Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."

Cons: "they take forever to get to the unloading dock"

Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."

Pros: "Excelent"

Cons: "I had to keep all of my luggage with me for a 23 hour lay over"

Pros: "Smooth flight"
Cons: "People make you feel dumb when you have a question or they need to repeat something they mentioned before. Is very hard to understand sometimes trough the speaker."

Pros: "The comfort, the entertainment and the food exelent"
Cons: "One hour delay"

Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."

Pros: "The tv's on the flight back to Tijuana"
Cons: "No tv's on the way to GDL"

Pros: "Aeromexico is great air company"
Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"

Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."

Cons: "Delayed flight, customer service was hard to work with."

Cons: "Need more food options to ofered"

Cons: "Old plane, late with no notice. Poor seats."

Pros: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Cons: "- Not enough space to fit my carry-on - No self service for check-in in the airport."

Pros: "Respectful"
Cons: "Airplane broke down. Waited 7 hours"

Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."

Cons: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."

Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"

Pros: "crew, entertainment and food."
Cons: "I paid too much money for my luggage (one suitcase) without any explanation at the moment. The lady sent me to paid while she weighted my suitcase. Later, I saw a label that said overweight. (I could take stuff out of it if I knew. I could safe $400 pesos)"

Pros: "Friendly staff, good food. Flight on time."
Cons: "No complaints."

Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"

Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."

Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."

Pros: "I was so happy that Aeromexico and Copa worked together to check my bags all the way to my destination even though I was flying 2 different airlines. It made it so wonderful since I was flying alone with my four kids. Everything went smoothly with the tickets and check in. Everyone was very helpful."

Pros: "I liked the fact that the crew was helpful with the limited amount of Spanish I speak."
Cons: "nothing was bad"

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Read more about Alaska Airlines
COVID-19 information

Safety measures for airlines flying from Oakland to Ixtapa

Airlines flying from Oakland to Ixtapa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Oakland to Ixtapa

Mandatory masks

Masks required on board, masks provided on flights from Oakland to Ixtapa

Social distancing seating

Middle seats unavailable to book on flights from Oakland to Ixtapa

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Oakland to Ixtapa

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