Daily cleaning, installation of cabin HEPA filters on flights from California to Africa
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Scores according to KAYAK customer reviews
Cons: "The sitting was so very small, I never traveled so crumpled."
Pros: "The crew was friendly and helpful."
Pros: "Crew were great"
Cons: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Pros: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pros: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Cons: "The food was mediocre and the selection of movies was very limited."
Pros: "Great organization, very efficient"
Cons: "Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777."
Pros: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Cons: "I was very happy with my flight experience with Swiss."
Pros: "Crew is great."
Cons: "The airline lost my luggage ."
Pros: "Crew was very friendly. Seat a pretty comfortable."
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "Friendly crew"
Cons: "Very good overall"
Pros: "Full array of entertainment."
Cons: "Seats were not too comfortable."
Pros: "The crew"
Cons: "Boarding by rows and not like cows all at one time"
Pros: "Swiss is Swiss"
Pros: "Food/ staff/access to TV/movies etc!"
Pros: "Great friendly crew. Efficient systems."
Cons: "Tight seats. Very little leg room."
Cons: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"
Pros: "Great cabin crew!"
Cons: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Pros: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Cons: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."
Cons: "2 hours delay!"
Pros: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Pros: "The Boeing 777-300ER is ether new and clean."
Cons: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "i'd like services and the food"
Pros: "The service was great, the staff was very friendly and helpful"
Cons: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."
Pros: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Cons: "Some flight attendants were not attentive to service."
Pros: "Entertainment was excellent and they made it a very comfortable flight."
Pros: "entertainment selection"
Cons: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Cons: "Could use some more seating space"
Pros: "Boarding and staff okay"
Cons: "Terrible plane ; no room , the most miserable flight we have ever been on"
Cons: "No plugs for USB chargers in economy. Entertainment units were broken."
Pros: "Enjoyed the food. On demand entertainment. Beverage service."
Cons: "Despite paying for extra leg room I somehow needed more. Not Swiss Airs fault, but I know better for next time."
Cons: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Pros: "seat too tight"
Cons: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Cons: "No video screens at the seats or any entertainment."
Pros: "Good service... Quick boarding"
Cons: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."
Cons: "Old plane, hard uncomfortable seats, no wifi, rigid flight attendants, awful food, middle seat (after paying for premium seating) with two enormous guys on either side, fixed armrest, AC dripped on me most of the flight and was told nothing could be done, interminable."
Pros: "Great crew, and on time, of course: there Swiss!"
Cons: "Tech old and seats uncomfortable and plane loud."
Pros: "Stewards were great. The food was good and generous."
Cons: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Cons: "It was awful. I lost my seat"
Pros: "super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!"
Cons: "i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice."
Pros: "Jennifer - Appreciate the security and follow-up"
Cons: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
Pros: "Service was nice. Food was decent."
Cons: "The flight attendants did not have much in the way of personalities. Efficient, but no sparkle."
Cons: "Food was marginal, the service. Was pretty good. I'd use them again, but expected more from a European carrier."
Pros: "Clean. Elegant. Modern. Very friendly. Food above average."
Cons: "It's always very hard to upgrade to business class. And the Swiss Miles & More website is not very user friendly to navigate"
Pros: "Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice."
Cons: "Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive."
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Pros: "the plan"
Cons: "seevce was bed 10! hour alihhvwiyhb2 snacks"
Pros: "friendly staff"
Cons: "encouraging passengers to do more social distancing at gates"
Pros: "Sits are very comfortable and the food is amazing."
Cons: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Cons: "More legroom"
Cons: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."
Cons: "More space and room"
Pros: "Everything. They were polite fast and never condescending to passengers."
Cons: "I could of wish they would have been a little more stern with some passengers."
Pros: "My worst journey."
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Cons: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Pros: "Very nice love it"
Cons: "Very nice and love"
Pros: "The staff went out of their way to make us comfortable as possible"
Cons: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Cons: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Pros: "Easy communication and promptness"
Pros: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Cons: "Movies varaiety"
Pros: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Cons: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"
Cons: "They lost my check in bag and are offering no compensation whatsoever. I have to buy malaria medication and clothes"
Pros: "2 & 1 carry On Luggages, NO PROBLEM even though my Luggage s were 2 + lbs extra Heavy. I like the Smiling Crew, food, comfort when taking off and especially Landing in Istanbul. I did NOT feel anything at ALL. The Crew excepted and kept my suit in a safe place, hanged till I reached Istanbul Airport."
Cons: "Close to an hour delay in Los Angeles."
Pros: "there are a lot of movie"
Pros: "Everything was exellent"
Cons: "Lost my baggage and didn’t get any clear answer about it"
Cons: "The people smell very bad !!"
Pros: "Film selection, boarding process, amenities bag"
Cons: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Pros: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Pros: "The food"
Cons: "Was late"
Cons: "Great experience"
Cons: "The lateness of flights"
Cons: "It was unbearably hot on the plane. I was wearing shorts and a tank top and was sweating."
Pros: "The window seat"
Pros: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Pros: "Better planes"
Cons: "Very small chairs. Terrible boarding system"
Pros: "Overall enjoyable"
Cons: "It would be nice if they spoke English better"
Cons: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Pros: "Getting off the plane, getting on the plane"
Cons: "The inhumane incarceration that was the overnight layover. I had no idea it would be so awful and regret having booked with Turkish Airlines"
Pros: "Service, food."
Cons: "Check in booth when we checked in bags were very difficult to deal with."
Pros: "Arrived on time even though it was late departing."
Cons: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Pros: "Very professional airline"
Cons: "The Tray table on my seat on Istanbul - Cairo (16A) was broken I could not eat my meal without two cushions ,in order to replace the table!"
Pros: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Cons: "Flight left over an hour late and I nearly missed my connection as a result."
Pros: "The boarding process was very good."
Cons: "The cabin was too warm."
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "Terrible delays"
Pros: "Crews are very friendly"
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Pros: "New plane, charging stations"
Cons: "Offered meals for purchase."
Pros: "Very comfortable, no complaints."
Pros: "The TV"
Cons: "Food was blah, not hot and watery"
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "Not much . The boarding process took forever and the lines through TSA took longer .. no direction to lines and I was standing for 10 min before saying something to someone and they said o there’s another line."
Cons: "Almost everything besides the staff on the plane"
Pros: "Happy with the choices of movies available"
Cons: "All was good, possibly add healthier food options"
Cons: "average food. poor corrdination for the connection transfer"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "All that one would want."
Pros: "The TV selections"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Was able to comfortably sleep the whole trip back."
Cons: "Nothing, just filling this in to continue........."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "I would like more detail about traveling companions displayed."
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Great experience"
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Distaff who is very friendly and accommodating."
Pros: "They ran out of food on the plane"
Cons: "Boarding in LA was. Mess"
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Airtravel is not exactly something to 'LIKE' but it was good."
Cons: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
Cons: "I had to take different flights due to the delays."
Cons: "See above airport connection disaster...."
Pros: "What they offer is OK."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Cons: "Reasonable price"
Cons: "Lost one of my luggages"
Pros: "Uncomfortable seats"
Cons: "Seat comfort"
Cons: "The people sitting beside me was very loud and they didn’t stop talking the whole time."
Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Pros: "To not have 3 hours delay or at least be notified ahead of time"
Pros: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Cons: "Good was average to bad"
Cons: "It was weird that for dinner the meal was vegan as requested, but the breakfast was not and so couldn't eeat it. It was weird that one meal was correct and the other was so lacking."
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Pros: "Overall, the main leg to Frankfurt was fine for entertainment and boarding; the staff was pleasant; but, the seats on all legs were ridiculously tight, and the planes were packed like sardines. I was stuck on window seats on 2 of 3 legs, despite requesting window seats, and the comfort on all legs was terrible. In future, I will take advantage of an upgrade offer from the Airline."
Cons: "Read previous comments on likes. In summary, the flight was too full, and the service for my seating was OK. That is it... OK."
Pros: "Overall great and on time !"
Pros: "Over crowded"
Cons: "No entertainment"
Cons: "Delayed in Munich an hour late"
Pros: "Boarding was great. Easy. Fast"
Cons: "Seat was cramped. Blanket was inferior."
Cons: "Was assigned worst seat on plane. Engine vibration on seat back"
Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Cons: "Services on the planes were not fantastic"
Pros: "Flight was on time, plane was clean, food was good, entertainment worked (except WiFi, but I didn't need it anyways)"
Cons: "One crew member oversaw me several times when distributing beverages because the gentlemen next to me ordered two, and she assumed he's ordering for me (which he didn't). She explained herself, but didn't apologize but made it sound like it was my fault. When I ordered 2 beverages (wine and water), she said she doesn't have time to hand out two beverages to each passenger."
Pros: "All of it"
Pros: "The entertainment was good."
Cons: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Cons: "Dear sir or Madam, I’m writing this complaint as I feel so mistreated and so disrespected, I had a ticket# 2208688265549 with a confirmation# WP6DHB travelling from Tulsa , OK, USA to Cairo, Egypt. Everything was great as expected and recommended by my uncle who travels with your respected company at least twice a month till I got to Frankfort airport to take flight# 0582 from Frankfort to Cairo. I was stopped while heading to the plan by the flight manager as he called himself later, and told me that I have to only have one item on the plan, I already had one carry on and my hand bag that has my laptop and the charger, I told him that I was told by Lufthansa customer service the night before traveling to confirm the luggage weight and size that I’m allowed one carry on plus personal item like a hand bag or lap top bag and they have to meet specific dimensions. I even offered to call the customer service number for verification, he replied ‘’I don’t care, I’m the flight manager and you will do what I say’’. His words were really hurting, I showed him the tag on my carry on that I got from the previous flight it said (approved carry on) don’t remember exactly what it said, he reached to my carry on and tare that tag, I didn’t think that was appropriate even if the tag had no value he doesn’t have any right to touch my luggage without my approval, then he tried to grab my ticket from my hand saying I will get you off the flight, I got really upset and told him don’t touch my belongs. There was a moment of silence because I think I raised my voice (my apology to him and to the company for that), I realized that the conversation is not going any where so I decided to file a complaint (not because he wanted to me to only have one item but mostly because of his attitude) so I asked him for his employment ID number he walked away without saying anything, waited till he walked close enough that I can ask him again this time he refused to give me his employment ID number, asked him for his name he said it so softly, I asked him to spell because I didn’t hear it right he said it so softly he refused, then I had to look for his badge and the name on the badge I believe his first name started with P and last name started with T. I waited a few days till I got to talk to my uncle and told him what happened as he is the one who recommended Lufthansa and he has a lot of experience with your services he said that they might need to do that because the flight was complete and they want to offer luggage place for everybody, but what I surprising is there was many empty seats on the plan my seat was 032C and the 2 seats beside me (032A and 032B) were empty also there was a lot of carry-ons room everywhere. So I don’t know why he was this way with me, I’m really disappointed specially that is only my first flight with Lufthansa since 2015, that flight manager made me have an extremely rough experience. one more thing when I told him I’m going to compla"
Pros: "The most comfortable trip"
Cons: "Thisnisnthe locationwhere my luggage got stuck"
Pros: "Great overall experience oafter some years of absence using other major carriers"
Cons: "All bathroom downstairs, crammed stairs long long waiting , no room to wait for your turn"
Cons: "No screens at all and the boarding was messy"
Cons: "To be waitlisted till gate openes"
Pros: "Got me to Nuremberg"
Pros: "Courteous and professional."
Pros: "The flight itself was fine."
Cons: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Pros: "- crew was nice - overall flight was smooth"
Cons: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Pros: "TV service"
Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Pros: "Everything about the flight was very nice except for the exceptionally tiny and narrow seats."
Cons: "Tiny, narrow seats."
Pros: "I liked how I was taken advantage of, knowing it will never happen again"
Cons: "After having my ticket Inadvertently canceled didn't like the lack of support in purchasing a new ticket through Luftansia's customer service agents that deals with consolidators such as Kayak. In the end I was left not be able to buy a ticket for three days after being quoted a specific price and charged about triple the rate originally quoted it initially quoted I wasted valuable time into my vacation along with an amazing amount of stress ."
Cons: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Pros: "first time in the new economy plus, was a pretty good experience-- food comfort, etc."
Cons: "Filght cancelled"
Pros: "Efficiency, courtesy, professionalism."
Pros: "They put us in a hotel."
Cons: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."
Pros: "no complaints, everything went well."
Cons: "They sit us at row with 3 TVs and in order to watch we need to watch for 12 hours curved for 45 degrees. Please try to do this your self."
Pros: "Seating, Staff,"
Cons: "It was raining and cold and we were told to get out of the bus to board the plane, even though there were still many people trying to board the plane. Got wet in the rain on a cold morning before boarding."
Cons: "Would have liked smoother boarding and more live TV choices"
Pros: "Seat was very comfortable. Crew was great."
Pros: "Seat was very comfortable and lots of leg room. Food was good."
Cons: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pros: "The plane was comparatively clean"
Cons: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Cons: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Cons: "Short flight but not quite comfortable seats."
Cons: "Small space in middle seat"
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Cons: "All good"
Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pros: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Cons: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Pros: "It got me where I wanted to go, non-stop, for a reasonable price."
Cons: "The economy seats seem to be narrower than they are on other airlines."
Cons: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Pros: "Plane was very clean and drink service was frequent."
Cons: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pros: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Cons: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pros: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Cons: "All was great."
Cons: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Pros: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Pros: "no complaints"
Cons: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Pros: "On time departure, friendly staff"
Cons: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Pros: "It was fine"
Pros: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Cons: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pros: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Cons: "Flight attendants were a bit stoic but did their job."
Cons: "Long transit more than 12H without free accommodation nor meals"
Pros: "Plane left and arrived on time."
Cons: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Pros: "We arrived on time"
Cons: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pros: "Plenty of food and drinks, pleasant crew"
Pros: "The seat was comfortable."
Cons: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pros: "Good food, nice crew, nice screen, new plane"
Pros: "Food, entertainment."
Cons: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pros: "that everything was in order - alles in ordnung, without much fuss."
Cons: "the passenegers - too much farting"
Pros: "No unnecessary waiting. Excellent service!!!"
Pros: "Quick boarding and exit off the plane"
Cons: "No little foot rest , no blanket in the winter"
Pros: "Short flight"
Pros: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Cons: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Pros: "best blanket in any business class. should be sold on line."
Pros: "best blanket any business class."
Pros: "Everything went well other than what was served for breakfast."
Cons: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Airlines flying from California to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Africa
Masks required on board, masks provided on flights from California to Africa
Social distancing seating
Middle seats unavailable to book on flights from California to Africa
Testing for antibodies, testing for symptoms for flights from California to Africa
Waiving of change fees. Search flexible flights from California to Africa