Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone.
The large leg space/room!
The food was limited and it's actually not that good.
Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay.
Sat on the plane for over 1 hour waiting for connecting flight.
The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals.
I liked the seats are roomy
I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.
Wondering if I can as a n the right flight out of PVG - luckily yes...
Crew seemed friendly.
Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.
Food, dirty bathroom, smells badly and more
They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?
Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!
It was actually on time.
Personal courteous service
Quality of food
The crew aboard the flight were kind and thoughtful and definitely oriented toward service.
The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled.
Friendliness of staff. Cleanliness
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