Cons: "I did not take the flight. The airline changed the scheduled flight. I reached out to JustFly who booked the flight and they said they would rebook a new flight for me but I have yet to receive any notice that my flight was changed."
Cons: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Pros: "The crew is better than many, but not as “all smiles” as I remembered"
Cons: "More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy"
Cons: "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me."
Pros: "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "Never flew with them before. Was better than expected. Very nice!"
Pros: "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
Pros: "Was on time"
Cons: "Food was terrible. Went to bathroom and when I got back some Chinese lady took my seat. Because she Chinese was okay to take from foreigner."
Cons: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Pros: "Crew are friendly"
Cons: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Pros: "Attentive crew. Smooth flight."
Cons: "Entertainment options limited but that’s a very small complaint."
Pros: "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
Cons: "More food, drinks & snacks. Especially on such long flights."
Pros: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Pros: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Cons: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Pros: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Cons: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
Pros: "I liked the fact that food was offered rather than the typical NA experience where you provide your own."
Cons: "Staff seems distant and uninterested at times."
Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."
Low cost flight so no movie screen. Minimal food- coffee and a biscuit. 3 hours long so no issue with this.
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "Nothing to be completely honest"
Cons: "Airplane was old and dirty. Flight attendants were extremely rude and condescending. The plane arrived nearly 3 hours late. Boarded 30 minutes late waited on the tarmac for an additional 2 hours while they performed maintenance. They ran out of food for what was now an 8 hour flight. Starving!"
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "flight was good not problems"
Cons: "I don't think anything could have been done better"
Pros: "It was the last leg of my journey back home."
Cons: "Not much more could be done on such a short flight."
Pros: "i was pretty comfortable being in an aisle seat"
Cons: "didn’t love the lights coming on in the middle of the night"
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Pros: "The crew filled up my reusable cup instead of using a single use one for my drink. They were very friendly and great."
Cons: "A lot of single use plastics are used on the flight for food and such. It is very wasteful. It would be great is WestJet could find a way to lessen their plastic foot print"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Flight takeoff delayed as second plane needed to be towed to the gate. At my check in kiosk, an Air Canada staffer was walking by and paused to help me. Flight attendant was careful and helpful with my carry on. Spectacular customer service. No food. It was a short flight.
Waited over 30 min after we left plane before first bag ever came off plane. Very long wait. No snacks for free on 4hr + flight. While it was nice to have tv screen on back of every flight, people behind our seats played a game and it constantly felt like they were kicking our seats the entire flight. It was very uncomfortable. Minimal leg room also added to discomfort. Charges for checked bags is very high.
I liked that the layovers were short. I disliked the comfort of the seats on the plane. They could be way better.
Frankfurt airport is chaos. Original flight cancelled which resulted in hours waiting in lines. No telephone answers from Air Canada even when on hold for one hour. Horrible Frankfurt experience
Staff were lovely. My only beef is can't anyone offer snacks that don't have corn in them?! Especially pretzels, which don't even need it!!!
My flight was on time. People were pleasant and helpful. The flight was uneventful.
Staff was courteous and efficient. Boarding was 1h15 late with nearly perfect weather. Getting bags required just over 45 minutes after landing.
Pros: "Crew was responsive"
Cons: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Cons: "Delay on the runway because issues with the aircraft, then the aircraft needed gas then we had to go back to the terminal to drop someone off. No entertainment. Kept the lights on until very late, when people were trying to sleep. Missed my other flight in Nice and had to buy a new flight."
Pros: "Crew was great."
Cons: "Don't let kids sit by the dreamliner windows. They play with them too much and the change in lighting wakes people up. Food was ok."
Pros: "Crew was very nice and helpful. Flight on time information forthcoming."
Cons: "More room in seats."
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "The crew was amazing. Very helpful to the best of their abilities."
Cons: "To start off with. Next time they change the gates, all passengers should get a email. Maybe an ounce it over loud speaker in airport. So we won't miss our flight. secondly. Our flight was stuck on msp runway for 1 hour n 45 minutes before we were able to pull in to a gate to get off. No open gat"
Pros: "The plane was a newer one with a bit more leg room."
Cons: "The snack was lousy - a very small pack of pretzels. For example, I’ve been on United flights when they gave us maple crisp cookies that were delicious. You would think for a five hour flight they could give you better snack! Drink service was very good."
Pros: "i was able to change my seat away from a breastfeeding mom and 2 screaming children"
Cons: "i paid 21.00 for internet which sucked.,buffeted the whole time..couldn’t watch netflix..will be petitioning to get my money back!.."
Pros: "Hours and convenience of airport destination."
Cons: "Seats are horrible. No space no kind of adjustment to the seating positions. Extra for a check in bag? Ridiculous! Are you supposed to fly with just your wallets."
Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "staff was fine"
Cons: "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."