Everything was fantastic! The crew really went above and beyond to make it a great flight. I felt cared for with EVA.
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "The experience overall was great. Comfortable seats, good entertainment, and flight attendants who were professional."
Cons: "The food was not great."
Pros: "Comfortable"
Cons: "Need more comfortable headsets or ability to use personal earphones."
Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Cons: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Pros: "We were delayed coming out of LA. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated ...AS OTHER AIRLINES DO. Very off putting and shocking."
Cons: "The crew can be nicer, more gracious. Hospitality is their trade. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. It is embarrassing and comical to watch. Other airlines do not do that. The crew must go and talk to them politely."
Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"
Pros: "Flight left on time , flight attendants made the flight great"
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Pros: "Crew are friendly"
Cons: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Pros: "Good flat business class seat allows for actual sleep!"
Cons: "Seat padding good for a seat, but too firm as a bed"
Pros: "The crew was nice but that’s about it"
Cons: "Maybe a 333 in economy rather than a 343 Seats were too congested. Hardly any place to move"
Pros: "Service, Luggage handling"
Cons: "Flight was delayed, Boarding was haphazard, Food was ok at best"
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Cons: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Cons: "Nothing"
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Cons: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."
Pros: "Amazing lady who worked at the counter. So fast and efficient. I’ve never seen such efficiency at any airline before. Thank you."
Pros: "The crew was so attentive and hospitable"
Cons: "Not enough let room, I’m 5.9 and it was uncomfortable for me."
Pros: "Flight attendants are nice, quite some new movies are available"
Cons: "Food is fine, but can be better"
Cons: "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
Pros: "Quick boarding, staff english is good. Good movie selection."
Cons: "seat not very cushioned, food is okay. Low TV documentary selection."
Pros: "Food, entertainment OK"
Cons: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Cons: "Food was not as good as I would expect from China Air and they ran out of eggs for breakfast."
Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."
Everything is good no complaints good service in good fly I like i love to fly again tank you kayak for the business
I was treated with the utmost respect considering my limited physical mobility.
I travel frequently, and this was my first time flying with Air Canada. I was not impressed. Both of my flights were greatly delayed, and my luggage was lost. I have never had my luggage lost before, and when I went to speak to someone about it, I was told to scan a QR code and fill out a form. I was given no explanation of what to expect next or when I could expect feedback. I do not recommend flying with Air Canada.
Air Canada issued our boarding passes online for booking number 24W72N flight from Toronto to Montreal on 29 July. The boarding passes were issued with the wrong flight number, 716 instead of 714 and we were not allowed to board. There was no flight 716 but there was no effort at the gate to see if that could be corrected. We had to goi to customer services desk and wait in line, missing our flight. In the meantime, Air Canada discovered their mistake and issued us new boarding passes for a later flight but then totally messed up the name of one of the passengers. When they found this out we don't know but we never received any notification from then. The ground crew were apoliogitic and said this had never happened before. They were able to override the second problem and reissue the passes.
Plane was 2 hours late. Luggage never got transferred in time. Now in Kuwait for full day with no clothes etc. ugh.
With a Canadian passport I was not able to check-in online and even after putting all my correct information in the computer system. Finally I got my boarding pass from the agent after 20 minutes after the agent double checked my BCID. The interesting, funny, and hilarious part was that when the agent explained why it took too much time. He told me that my full name in the passport was not in the booking and it was only my first name and last name. The system for many things including booking and boarding pass they use the first and last name.
Flight was cancelled on the departure day. We had to drive an extra 250 km to make it to another flight that was also cancelled. Finally booked on another flight that was also delayed 1h30...weather was fine on all flight. Every delay because of technical issues. Horrible experience.
The flight delayed costed half a day staying at Montreal airport. People are given boarding tickets with standby seat number.
Pros: "Stewardesses were so kind and friendly on this flight, it was a very positive experience."
Pros: "N/A"
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
How they treated my luggage was horrible. And foods are not edible… Flight attendants were not listening my request. Etc
Staff were engaging but more concerned about their interaction with each other than with the passengers. Aircraft was very old and this was highly evident in the disrepair of the seats (pictures were taken). Video screens were small and difficult to use.
Cons: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Cons: "Nothing it was a good flight the crew was great couldn't have asked for better"
Pros: "My trip overall was great . I like the many stops for us to walk around and not be stuck in the plane for 11 plus hours . Our planes all the way to Zurich and back had no delays at all . Awesome"
Cons: "The only proble we experience was in the way back our booking didn’t show in the system only partial."
Pros: "The staff was great but we hade one hour delay bording went very slow"
Cons: "My seat could not move and the antertainment system dident work"
Cons: "Did not seem to be working for anyone... Had Netflix already downloaded, but the seat back tv just played advertisements of all tv you could not watch."
Cons: "United flight delayed and caused me to have to change my connecting fight. Then that flight was delayed causing an extremely late arrival into Ithaca. Last time I flew United I said NEVER again. After this last delay, I will NEVER fly United again!"
Cons: "Again crew seemed annoyed with people. The flight was delayed 2 hours. The person giving info and safety demonstration talked so fast no one could understand them."