Pros: "Service was fast"
Cons: "Better seats"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "Proper communication"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Cons: "The girls were sweet as usual!"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "No food on board and we were hungry"
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Cons: "Customs massively backed up. Somewhat disorganized"
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "Temperature was too cold"
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "Very friendly crew. Good seating"
Cons: "V limited complimentary food for long haul flight"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."
Pros: "Our stewardess was amazing. Took very good care of us. My son was sick and made sure a wheelchair was available for him total take us to transportation. Made our trip. Thank you!!"
Cons: "All was good"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "Read above"
Cons: "Read above please"
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Joesph air host was amazing! Took care of numerous people with kindness & professionalism on our morning fright from Toronto to Vegas!"
Cons: "Lots of kids on the flight. Parents did a great job coupled with the staff. I very grateful! I needed a nap ! Iol"
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "So poorly organized at boarding ! Staff on the ground that where lazy ! On board staff where lazy ! Waiting for luggage took over 40 mins. Horrible ! Good thing I've had other flights that where much better."
Pros: "I would like to see more spacious and comfortable seating. They rest is inconsequential. Besides that, no complaints. Thank you."
Cons: "We did not like feeling cramped. This part of the world is breeding much bigger humans than before. Please make allowance for that. I had a tough time breathing...2 big guys side by side is a sorry sight in that limited space."
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Very helpful employees letting us know procedure of bosrding"
Cons: "All good"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "As usual, the gate and air crew were extremely helpful and efficient. I love that the flight attendants almost always have a great sense of humour. This helps put everyone at ease and in a good mood for take-off. The flight was right on time."
Cons: "We gate-checked our baggage on the first leg of the flight and didn't quite understand why we had to take it off and back on again for this flight when it was on the same plane. There wasn't much legroom; and when the rather thoughtless guy in front of me reclined his seat fully, I could barely move. Luckily, it was a short flight."
Pros: "Reaching my destination"
Cons: "Wish the emails/alerts came sooner. I waz always in transit when i was told my flights had been delayed or cancelled. I wont blame people for weather but it was the most annoying trip i have yet to take. I dont mind dissapointment but please dont waste my time."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "safe flight comfortable seats but not much room"
Cons: "limited leg room"
Like: seats and room, I’m 6ft 3in, 250lbs In flight entertainment Improvement: Care and maintenance of the seats: we had throw-up or something on our seats/trays that weren’t cleaned before we boarded In flight entertainment, either have monitors built into the seats or provide AA Wi-Fi while boarding or if there is a delay and passengers are on the plane
Cons: "Nothing. Great flight"
Pros: "Yes the crow was good"
Cons: "The wifi should be free to use without paying for it"
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "Every time I fly American through Charlotte someone removes my protective cover from one of my suitcases and does not put it back and I lose an expensive cover and my suitcase gets scratched."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "On time,"
Cons: "WiFi didn't work."
Pros: "No entertainment system working"
Cons: "Free WiFi since entertainment was off"
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Cons: "The wifi signup process not seemless with Android."
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "We where late boarding, jet didn’t have fuel, we had delay after delay. This flight is never on time. every time I have taken this flight I am delayed. Also getting into charolette, we always spend at least 20 min on the tarmac"
Cons: "Un necessary delays from start to baggage pickup"
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Cons: "A fellow passenger used the restroom too late in the flight making us do anther circle around FWA. Oh well somebody couldn't hold it."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Timely and comfortable flight"
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Pros: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Cons: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Pros: "Food was better than expected - not a fan of airline food, but this was not so bad."
Cons: "Finnair was thru American Airlines. American had only a couple of check in windows open when we got to the Frankfurt airport - nowhere near enough to handle the number of people checking in."
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "The entire process from check in to boarding to the actual flight was wonderful"
Pros: "The seats were more comfortable than I remember. The cost was appropriate for the travel I did. I was happy to find access to movies on my own device for the long flight."
Cons: "The snacks were limited and I had to use my own device for entertainment."
Pros: "Once seated flight was pleasant & arrived to our destination 20 min early."
Cons: "The flight attendants could have been more attentive to boarding customers. They were serving drinks to first class, talking in the aisles, did not move when you were trying to get in your seat. Too much commotion going on while boarding and it became frustrating."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Cons: "American Airlines and the entire Terminal 5 in Rome did a horrible job of communicating with all outgoing flights on Monday the 18th when their computer systems went down. They kept us outside the terminal for two hours without restrooms or any explanation, finally began sending groups inside only to wait more hours past our flight time. Finally made it to delayed boarding several hours later, only to have them inform us at the bottom of the tube to go to plane that the flight was cancelled!!! Just said pick up your bags on Carousel 10 and that was it. Got our bags and booked a hotel to go to for the night, and they came out and said they were going to bus us to a hotel for the night. The hotel I booked was un-refundable and when I called American about our flight the next day that got messed up too and ended up with an extra five hour layover between flights. When we went to board from Charlotte to Nashville, the boarding agent announced we didn't have any pilots!!! So with a full flight, had to wait for them to find us some pilots. Will not fly American Airlines again if I can help it! Also the tv/entertainment units on the flight didn't work properly."
Pros: "Crew was polite and professional"
Cons: "First off, I got bumped from my flight in New Bern, the only restaurant took cash only, the airline rep put me in a taxi to Greenville, NC, probably 40 minutes or so, because he could not find me a guaranteed flight out of Charlotte if I took a later flight from New Bern. I had over a 3 hour wait in Greenville. In New Bern, they did an additional security check on my shoes, these were flip flops, really? In Greenville, they did an additional check on my carryon bag and threw my toothpaste away, it was over 3 ounces, it had passed other points, no restaurants in Greenville, NC airport, only vending machines and 2 were broken. .Seating was pretty tight too! 3 hr for next flight"
Cons: "crew could have been more professional, the signs for boarding were confusing"
Cons: "We parked at the furthest possible gate in international. Ridiculous walk!!"
Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."
Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"
Pros: "Good service, surprisingly good food, smooth and efficient."
Cons: "The premium seating we paid extra for because we need leg room (my partner and I are 6'+) was the first row behind the 1st class seperation wall...so no way to extend legs by placing feet under the seat in front. Not very comfortable or worth $100 IMO."
Pros: "Food was great for airplane food, there was bibimbap, jjajjangmyun and egg sandwich"
Cons: "Didn’t like being in a small seat for 10+ hours. Plane seemed more cramped than I remember"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Pros: "I liked the staff on the flight. The flight had some nice"
Cons: "I didn’t like the food options, Air Canada used to have tasty food!"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Cons: "Why did I have to pay to select my seat? Isn't that the point of purchasing a seat at all? Silly."
Pros: "Flight attendants friendly"
Cons: "Food was not as good time"
Pros: "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
Cons: "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Pros: "I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies."
Cons: "The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all."
Pros: "The flight was underbooked, so there was extra seat space. Our delay was cut from 90 min to just 30 min"
Cons: "Our flight was delayed due to fog in San Francisco"
Pros: "Your customers are nicer than your staff."
Cons: "Firstly I will start with the lack of service we provided when trying to get seats together after checking in online. We rang and were told to try at the airport counter. Then at the airport counter we were told to try at the gate and then at the gate when I went to ask I was told to go get both tickets before they told us that there was no 2 seats together anyway rather than looking first. All whilst explaining this was our honeymoon and we would really like to sit together as husband and wife. Then once we boarded the guy sitting next to me was happy to swap seats with my wife as he had back problems and had asked for an aisle seat but was denied. Finally we are underway and I find that my entertainment touch screen doesn't work so even though it is one i can't select anything to watch. Plus to top it off the seat arm rest was broken. Obviously with a fairly full flight with no 2 seats together their wasn't much that could be done immediately but where is the maintenance and actual physical plane quality? Do your engineers or staff not check things? Overall dispite this being our national carrier I am ashamed to claim that. Many of our overseas visitors for the wedding from Australia and Europe also had similar complaints."
Pros: "Service is good"
Cons: "Film selection is ok."
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "The flight crew were great and very accommodating."
Cons: "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
Pros: "delayed by 4 hours - had to miss my onward flight & have only 1.5 hours instead of 8 hours"
Pros: "The crew was nice."
Cons: "Boarding was unorganized, one of the ladies was rude and I did not get window, even though I requested with enough time."
Cons: "dirt and stuff on floor between floor and wall, bad, never seen that before in a nearly new plane"
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"
Cons: "One of the worst overall flight experiences. Flight attendants ignored assistance light, no entertainment ( only option was paying for an ipad), and blankets had to be paid for!!. Flight was so booked that we were late taking off. Poor flight attendants were obviously understaffed. Will avoid this airline when possible"
Pros: "Food service was good and staff was nice"
Cons: "Staff did not come often enough with water. Not as many snacks as I have gotten on Korean Airlines and Japan Airlines. Definitely better than American Airlines or United Airlines flights which are the worse example of how to provide excellent food and service. Short time allowance for flights connections since most flights from Chicago start off late. Look to carriers such as Luftansa, Jordan Air, Turkish Air as the right way to do things."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "The crew were helpful & friendly. The flight arrived on time."
Cons: "The rows of seats were too close together for comfort."
Pros: "Drinks were provided."
Cons: "Not even snacks were provided on the 2 hour flight."
Pros: "I liked the flight crew. They were very friendly and attentive."
Cons: "Checking in my luggage was so slow. The inside of the airplane was dirty. I can still see some garbages on the sides of my chair. Food was not good at all and have very small portion . You have to pay $10 to rent an iPad which I think should be provided freely expecially if you're in a long flight. Overall, it was an uncomfortable flight."
Cons: "Their choice of movies are exactly the same as my first flight from Hong Kong to Vancouver. Does it offer the same things for the other longer flights too? This is outrageous: you have to pay for the headphone."
Pros: "Flight crew was great. Aircraft was great."
Cons: "Food could have been a little better."
Pros: "Seat availability (lots of empty seats) Entertainment system had lots of movies & music Friendly flight attendants"
Cons: "Flight attendants could be more aware of his/her surroundings. For example, I was either stepped on (as a result, being woken up) or my backpack was stepped on several times when an attendant was walking down the aisle, and neither of those things were sticking out into the aisle. This has rarely happened to me on trans-Pacific flights (more crowded, longer flights) so I can only attribute it to the carelessness of the attendants and/or the aisle width but since I think aisle width follows international standards it's more likely the former."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Pros: "The flight attendants, especially Theresa, were fantastic. Theresa was very attentive, fun, and made each passenger feel special. The flight crew Supervisor greeted us each by name and leads a spectacular crew. The seat, amenities, entertainment, and food were just amazing."
Cons: "Business class did not have it's own boarding call."
Pros: "The crew were extremely friendly and the flight was on time."
Cons: "I wasn't offered a meal preference, and was disappointed they couldn't accommodate me with a vegetarian meal. I also didn't enjoy the fact that the plane didn't have an integrated entertainment system, and that you have to pay extra to receive a tablet to watch movies..."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Great flight crew, fairly comfortable seats. Made a 10-hour flight pretty bearable."
Pros: "Good entertainment and descent food"
Cons: "they changed our time flight so now I'm stuck in LA for the night because I missed my connecting flight. When I tried to resolve these with two different attendants, they were so rude and arrogant, specially Sue from Vancouver. Upon arrival to LA, our bag was roughed handled. Had to make a claim."
Pros: "Flight was delayed three times, gate constantly changing too. Money even replaced croissants/pastries in the Vancouver business lounge with toast to save money; the only hot breakfast now at 9.30 is a vat of porridge."
Cons: "The plane itself was in good condition, and the crew were capable and pleasant. The in-air experience was much better than the on-the-ground experience."
Pros: "See above"
Cons: "See above"
Pros: "Great food and overall service for premium economy. Seats were more comfortable than economy I've had in the past."
Cons: "In-flight entertainment computers are extremely laggy compared to modern tablets. Air Canada should make friends with the Google and Apple's of the world. Should try to include more episodes of the tv shows rather than just a select few episodes."
Pros: "Only liked the salads, buns, deserts and drinks."
Cons: "The main courses have too much unusual sauce on the rice and/chicken."
Cons: "There should have been clear instruction to passengers with various travel plans, specially for those who continue to other country directly, or continue to other Canadian city before flight out to other country. I had a hard time figuring out how and when to fill out/go through customs. Getting two different/apposite directions exacerbate the situation."
Pros: "The Crew was friendly enough, the seats were comfortable."
Cons: "The crew "was" friendly enough, but didn't respond to the Call Attendant button (twice) when it was pushed, as my daughter was hungry. I had to go to the back of the plane and open the curtain and ask: "is it possible to get something to eat"? Our plane ticket costs an exorbitant amount, AND we are forced to pay for our meals....service would be the very minimum that we could expect.... ALSO: Although there was no charge for baggage on our flight out, and nothing written anywhere about a baggage charge, yet on the return flight we were hit with a $90 baggage fee!! The flight was already too expensive but that was just adding insult to injury"
Cons: "The flight left 1.5 hours late, resulting in me missing a connecting train at my destination. Air Canada does this regularly, and I'm pretty sick of it."
Pros: "12 minute flight"
Cons: "After waiting several hours in Kamloops for a plane to arrive, we found the same situation in Vancouver. We waited 30 minutes for a 12 minute flight."
Cons: "Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class."
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Cons: "More leg room and more shoulder room."
Cons: "Slow with drinks and food, late departure"
Cons: "The WiFi for the personal entertainment system wasn’t working properly"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Cons: "The economy seat do not accommodate anyone over 6 feet tall. I'm 6'5" and was cramped, sore and uncomfortable the entire way"
Cons: "Plane had no entertainment"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "It was great"
Cons: "All good"
Pros: "Take off and landing very good"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Pros: "It was the worse. She is 80 years old. Had wheelchair assistant and the person who take care of her did no have idea where she was flying,"
Cons: "Thanks god after 5 hours one of the crew helped her to sit on the right area to take the flight to Charllote and contacted me ."
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Roomy space. Nice staff"
Pros: "At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait."
Cons: "We were delayed 3 hours, and didn't get in until 2:00am"
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "Professional and timely"
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "It really was great. On time, crew was helpful and friendly"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Cons: "There were a lot of children on the flight."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Pros: "Crew and services"
Cons: "in flight movies were not free while most other airlines offer passenger free in flight entertainment."
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Pros: "The flight ran ahead of schedule and the crew was polite and efficient."
Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "For an international flight, we had to pay for meals and for entertainment."
Cons: "Service is not what it used to be!"
Pros: "I like boarding, crew and the comfort ."
Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."
Cons: "Very tight seating, lack of wifi entertainment on a 4 hour flight is despicable"
Pros: "Friendly helpful courteous"