Pros: "Direct flight from Cabo to Portland was wonderful"
Cons: "Boarding is not very organized."
Pros: "Overall the airline was fine. No gate issues, left on time and bag fees were $31/each. Also, they DID offer free wifi on the flight home which was nice."
Cons: "The seats arent very comfortable - but no big surprise there. Another downside, food solid out pretty quickly - would have been nice to have a bag of chips or something available for purchase..."
Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."
Pros: "Air traffic control re-routed the flight which delayed our take off and extended our flight time. The captain was good about keeping us informed about the delay, and the new schedule. The delay wasn’t Alaska’s fault, and the crew made the best of a not ideal situation."
Pros: "The crew was very kind!"
Pros: "Very helpful and sweet staff"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "They could’ve told us we needed to download the app for free entertainment prior to leaving the ground, but other than that I was very please. Alaska Airlines is always great to fly."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Nice roomier plane lots of leg room in main cabin"
Pros: "Everything was on time!"
Pros: "Y'all are the best!"
Pros: "Friendly and helpful. Let my son sit in the pilots seat!!"
Pros: "Everyone who works for the airline is very friendly and diligent, making sure everyone gets to the destinations smoothly with out trouble."
Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."
Pros: "Liked the free entertainment app"
Pros: "Very smooth flight. Crew was very humble and nice. Will most definitely fly Alaskan again!"
Cons: "Flight attendant could've been more nice. Only using half a coke can then throwing it away. I would've drank it all."
Pros: "Had to pay for wifi (which I didn't) but movies were free and halal texted for free even though I dont know if it actually worked because I didn't get a response"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."
Pros: "HAD TO SIT ON PLANE FOR ALMOST 2 HOURS AFTER 2 HOUR INTERNATIONAL FLIGHT. TERRIBLE"
Pros: "It was fine. We thought we had one free bag but we're told we didn't. Really typical of flying today. Everything cost extra, bags, food etc Pretty typical"
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Pros: "Great on board service. Friendly staff and good entertainment accommodations."
Cons: "The boarding of the plane was not well organized and although they were boarding from the front and back, it was still crowded and people were trying to pass one another with lugggage in the aisles."
Pros: "Ease of check-in, attitude of personnel"
Cons: "Small supply of favourite food items -"
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Pros: "More travel miles with AA CC MEMBERSHIP"
Pros: "Alaska Airlines is the best."
Pros: "I had a lot of leg room and the seats were comfortable. I liked that there was a USB port to charge my phone. The flight was smooth and easy."
Cons: "I didn't like that my flight was delayed. I wish I could've got a can ok coke rather than have the flight attendant give me just a small cup."
Cons: "The USB port on the seatback in front of me did not work."
Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "The entertainment"
Cons: "3.5 hr delay"
Cons: "The flight was wonderful but there was a little girl traveling by herself that was slightly misbehaving throughout the flight. Everyone around thought that was sibling or daughter of a passenger nearby until the last duration of the flight. She was very cute and it wasn't a big deal, but if there was a way for people around her to know I'm sure we would have helped her out a lot earlier in the flight with all her stuff."
Pros: "I liked the power outlet and free sodas"
Pros: "fast boarding"
Cons: "terrible food and no drinks before snacks"
Pros: "I had to change planes twice and the second time barely made it before they closed the door. But it was all good, made it to my destination."
Pros: "Not much the ability to log on to free movies was ok"
Cons: "Crew boarded us like we were cattle going to the slaughterhouse. Not a great way to end a wonderful vacation. In particular Kim was vary rude I understand it's a tough job but this is the profession they chose. Might not have been as bad had it not been for her."
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Pros: "Crew was nice"
Cons: "Free food"
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Pros: "Crew, chairs, entertainment"
Pros: "All was good"
Cons: "All was good"
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Pros: "Great entertainment options!"
Cons: "The seats are still too small. I also wish there were hot options for food."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Internet, seat."
Cons: "Tv screen, sound ."
Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."
Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "Unlike the flight from DTW to PVR, the sound didn't keep cutting out on the video screen, so I was able to watch a movie this time."
Cons: "The last row is always awful. It would be nice to at least be able to recline the seat."
Pros: "The crew was very warm and friendly."
Pros: "Got in 1/2 hour early"
Pros: "My experience with Delta was excellent. Everything from checking in, boarding, flight, and landing was simple. Everyone I came into contact with was extremely helpful and courteous."
Pros: "Great service and staff. On time both directions."
Cons: "I couldnt check in online and reserve my seats"
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Pros: "Excellent Detroit crew"
Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Delta employees knew what they were doing in PV"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."
Pros: "Flights were on time and we were able to get on SN earlier connecting flight in Atlanta with no extra charges"
Cons: "I didn't like having to change planes"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Couldn't choose seats online and couldn't check in my wife online"
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "Everything has gone very well."
Cons: "The food (egg) made me get a little bit sick but it wasn’t a big deal."
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Pros: "Shout out to Ricardo as my new favorite flight attendant."
Pros: "Employees so so not friendly"
Cons: "More professionally"
Pros: "Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated"
Cons: "A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning"
Pros: "The crew was pleasant and my seat was comfortable."
Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "Very efficient and nice crew. Early arrival in Miami."
Cons: "Not enough seats in boarding area. Plus, late boarding made it tough to stand for so long in Panama City."
Pros: "Good crew. Very responsive to requests."
Pros: "Flight was early. Lots of entertainment choices."
Cons: "The flight attendants seemed a bit distant. Got the job done but weren’t really friendly."
Pros: "The crew was kind and helpful."
Cons: "The food."
Cons: "The only thing that disappointed me was that I had no access to the lounges. I had hoped to be able to use the first class lounges since I had booked business class but I was not allowed in any of the airports."
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Cons: "Late to leave gate/ cramped"
Pros: "Crew was nice, seat was comfortable, food was good"
Cons: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Pros: "Crew was fantastic. Went above and beyond"
Cons: "On schedule more leg room"
Pros: "The free drinks:D"
Pros: "Much better than other airlines. Food was great (taking into consideration it is plane food), web checkin is very simple and organized boarding."
Pros: "The crew was nice."
Cons: "The entertainment options for a long flight were lacking."
Pros: "the crew was amazing. Seating not so comfortable"
Cons: "the flight was good. Entertainment was great"
Cons: "Me cobraron $33 por cada asiento de los 5 de mi familia. $165 en total. Al llegar al mostrador me dieron otros asientos a los asignados en el web check in. Me dijeron que no era problema de ellos sino que era problema del sistema. Ahora para recuperar mi dinero tengo que hacer un tramite e invertir tiempo. Pesimo servicio. Copa no sirve para nada."
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Pros: "Great food , great service."
Cons: "Nothing everything was great."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."
Pros: "Easy connection. Very sharp. My mom felt so fine."
Pros: "Smooth flight. Extremely friendly crew."
Cons: "No complaints. Great service."
Cons: "My departing flight was cancelled due to weather and the only alternative flight offered was 7 days later. I offered to travel to a nearby airport to fly to the same destination 8 hours later, but was told I would be charged a $800 change fee even though I could buy a new one-way ticket for $400. So I bought a new one-way ticket. Then Copa told me that because I would miss the original connecting flight in Panama (which was impossible to reach because they cancelled the first flight) they would cancel my return flights. They forced me to pay $400 extra on top of the full return fare for just a one way flight, while leaving me to pay for another one way fare at the last minute."
Pros: "I enjoyed the direct route from SFO through Panama to Mendoza. Panama airport is certainly one of the most expensive in Latin America which made the 9 hour layover expensive. Otherwise the flight was relatively comfortable and hassle free."
Cons: "The expensive 9 hour layover in Panama City was a bummer. Also the airport had all of its flights leaving at the same time which made it very crowded!"
Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."
Pros: "I was traveling with my 2 kids. 10 and 7 years old. On the flight from Panama to Los Angeles, we were assigned different seats again but thankfully the airline was able to accommodate us and sit us together."
Cons: "The food."
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "Connecting flight with a meal!"
Cons: "Departure delay not usual in COPA."
Pros: "Check in folks in Panama"
Cons: "My stroller was lost while I was traveling to Panama and entire trip I was without stroller. No food was given to me as there are no vegetarian options. When I called 24 hours in advance, they say it is too late. Crew not very friendly. Overall not good experience and was Totally disappointed on my first trip with COPA."
Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."
Cons: "Panana second baggage verification"
Pros: "The staff was nice and the flight was timely."
Cons: "There was no entertainment and the sanwich served was very small."
Cons: "Copa 302 dumped us at the LAX terminal's immigration processing area along with 500+ passengers. I'm guessing that passengers from 3 or 4 other flights just overwhelmed the immigration staff . It took us ( just the US citizens ) 1:05 to pass through. People in other categories too longer !!! Ed Villena"
Cons: "Food and entertainment could be better"
Pros: "I have flown with COPA for years and they never fail to impress me. Food is great for what it is (aircraft food) one of the best I have ever had. flight is pleasant and smooth most of the time. always super helpful and make it a seamless experience"
Pros: "Excellent staff."
Cons: "Panama City's airport a bit claustrophobic."
Pros: "Katherine was helping me perfectly with my extra luggage when I was doing my chek-in. She was helping me to pass security check because I was a bit late. really thankful."
Cons: "Breakfast (especially egg) was inedible. I choose aisle seat in advance (laptop) but finally I was in a window seat."
Pros: "EXCELLENT ATTENTION"
Pros: "Crew members were friendly and fun"
Cons: "Delay after boarding caused us to sit on plane at gate for over an hour with no explanation of why."
Pros: "The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say."
Cons: "I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold."
Pros: "Ticket agent was very helpful when I misplaced my boarding pass."
Cons: "Arrived safely which I’m grateful for but we arrived later then originally scheduled (45 minutes)."
Cons: "Sun country is awesome"
Cons: "Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned."
Pros: "Flight attendants worked the plane efficiently and were very attentive."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Pros: "We were just happy we got to go without much delay due to weather"
Cons: "I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?"
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "The crew was friendly and tried to be attentive."
Cons: "I never like getting nickel and dimed for baggage and seat assignment. More than that, though, the online check-in process feels more like negotiating with ransomware. Very difficult to understand how the bag fees work, and then you aren't to allowed to check in online unless you pay for a seat assignment."
Pros: "Price for ticket"
Cons: "Hidden Fees for baggage and how ridiculously close they have jammed their seats together."
Pros: "Convenience of a non stop from Denver to Mazatlan"
Pros: "Nickle and dimed. Never again, ended up costing more than delta, minus the perks. And clearly the staff hates their jobs as well."
Cons: "Everything, aside from arriving safely. Not flying sun country again"
Pros: "Missed my friends wedding"
Cons: "I will never fly with them again"
Pros: "Direct flight"
Cons: "The almost 5hour delay"
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Cons: "absolutely zero complaints!"
Pros: "Not a full flight. Plenty of room."
Cons: "Two hour delay due to mechanical problems."
Pros: "Very easy boarding. Friendly flight crew. Smooth flight."
Pros: "comfortable and seems a bit more clean?"
Pros: "Nice smooth flight. Loved the TSA precheck."
Cons: "Flight attendants seemed a bit tired and not too interested in their jobs today. Check in agent was nice and helpful."
Cons: "when it came time to check in online I wanted to choose the seat but i was unable to your sight kept telling me it was unavailable.. was pretty disappointed that my sister and i had to sit apart from eachother on the way to Phoenix."
Pros: "I was feeling chilled from head cold, asked for a blanket and for $5 received a wonderful blanket and neck pillow"
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Pros: "Landing safely"
Cons: "1 hour late departure, no food provided, no wi fi. All of these things are standards on other airlines."
Pros: "Wasn't crowded, had room, nice people"
Cons: "Item from my luggage was missing"
Pros: "Speedy boarding"
Cons: "Wish the entertainment was in the seat or complementary."
Pros: "Boarding was fast and the direct flight was a huge plus!"
Pros: "Every experience with the airline was outstanding. This was the first flight with SunCountry airline. I would use this airline anyday.."
Pros: "The people who handled the wheelchairs in both Minneapolis and Phoenix were top notch. In fact, I'd rate them the highest of all such employees of all the airlines I've ever traveled on!!!"
Cons: "I completely offended by the attitude of one of the flight attendants. As I am disabled, I choose the restroom that is closest to me for my use. I was seated in row 5, just behind First Class. In fact, I tried to upgrade to First Class when I checked in, but it was full. So when the seatbelt sign went off, I went through 1st Class to the restroom by the cockpit. I didn't take my cane. I have neuropathy in my feet and legs up to my hips, and given that I can easily lose my balance, I am much safer on airplanes when I hold onto the seats as I pass by. As it happens, the restroom was occupied and I had to stand in the area at the front of the plane that the flight attendants typically occupy. The snippy attendant saw me standing there and immediately walked in front of me to get her microphone and loudly announced to the entire airplane that NO ONE was allowed to use that restroom except First Class and people who arrived by wheelchair. I arrived by wheelchair. I have some real ethical issues with her behavior. First of all, I was embarrassed by her remarks. Secondly, one bathroom for 12 people and one bathroom for the 100-200 others that were on that flight is unconscionable!!!!!!!!!!!! There are two things that in my humble opinion can never be denied any human being are water under any circumstances and the right to a speedy and safe trip to the bathroom. I was deeply offended by her remarks and by her timing in giving the remarks. I told her that I had arrived by wheelchair, and would be leaving by one as I am disabled. She shined me on. Her behavior was rude and uncalled for. I will never fly Sun Country again, and she is the reason. Additionally, I will not fly with a company who operates under such an unethical agenda. Everyone has the right to a speedy trip to the bathroom. The plane was loaded with elderly "Snow Birds." The elderly are notorious for having special bathroom needs whether or not they are in first class or arrived by wheelchair. I think this airline is blatantly discriminatory."
Pros: "Friendly stewardess and talking about our small incident we had with a daschund dog in the terminal with a handicap passenger."
Cons: "The daschund dog starting to bark on the ground, women picked the dog up and the dog snapped and tore skin off the first finger of the right hand. We did get medical attention and paramedics to assist."
Pros: "Very nice humble rews, comfort sits, boarding timely and $"
Pros: "First time on this carrier. After research last Fall, I was confident of the companies history so we were able to save a few $$ using Sun Country on a non-stop direct flight from Phoenix to Minneapolis. Great crew both ways and consistent with their pleasant and positive approach to all passengers. Will use Sun Country again when the time avails itself/ Go USA . Winning the 41st Ryder Cup."
Cons: "Seat was uncomfortable and too close to restrooms."
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "My son and I were a little cramped by the seating."
Cons: "No pillow available..only to first class..I forgot my back support cushion (recent car accident) and asked if there was a pillow I could use."
Pros: "It was comfortable and the staff was helpful and polite"
Cons: "Just the turbulence"
Pros: "Price! And the crew."
Cons: "Could not check in on line. And general seating was tight. I'm 6' 4" and 230lbs."
Pros: "Very smooth flight!"
Cons: "The flight crew seems rushed and totally missed the waves and verbal cues from the lady sitting next to me. They seemed rushed and I felt bad that this lady was overlooked every time they came through to check with us for drinks, snacks, and trash collection."
Pros: "Enough room in seat"
Pros: "Easy to book. Good fare and enjoyable experience."
Cons: "There was a delay boarding with no announcement from the gate as to why."
Cons: "there was no wifi"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Pros: "This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson."
Cons: "I am completely satisfied with the airline and its services."
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Cons: "Not every flight has internet access"
Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."
Pros: "The peanuts!"
Cons: "More space between seats"
Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"
Pros: "The time, wasn't long flight"
Pros: "The food given during the flight was appreciated and the flight crew were nice and attentive."
Cons: "Our baggage was misplaced but we were told it was lost. Then they found one bag and said the other bag didn’t make it on the flight. We waited for 2 hours for the one bag that they said wasn’t lost to be brought out to baggage claims office and then we realized that the bag that was reported lost was actually the bag that they found. I went to update the list baggage report and the lady took one glance in the system and found the additional bag that we were told never made it on the flight in the baggage claim office after all although another baggage claim representative said it was missing 2 hours prior."
Pros: "Efficient boarding clean cabin"
Cons: "No food offered except chips, no entertainment on international flight"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Cons: "Very uncomfortable!!!!!!"
Pros: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Cons: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."
Pros: "The staff on board was very friendly and helpful."
Cons: "Once again the gate crew was rude. I was in line behind a family that had trouble with paperwork and once they finished let them through then sent me to the very back of the last line to board. I do not speak fluent Spanish and when I tried to clarify was told very curtly “ontra linea” and he forcefully pointed to the back of the line and turned away."
Cons: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Pros: "I didn’t like anything"
Cons: "They didn’t do procedures letting us know to look at the board to see the flights and the gate we were going to come out at. The gate was changed last minute we didn’t hear no announcements this was our first time flight out from Mexico to Tijuana and because we were not well informed we missed our flight, aroeMexico Employees were really rude when asked to see if we could get out flight replaced. Didn’t help at all. We ended having to buy 2 new tickets. Awful will not recommend this flight to anyone."
Cons: "A flight attendant put me on the spot, holding up a line of people on the plane, asking me to switch from a window seat to a middle to accommodate other passengers only to find out the reason being that the other passengers took up more than his/her one seat. I was elbowed the entire flights, couldn't even put the arm rest down , and had to rest my elbows on my hips to eat or drink anything. I understand it is not up to the crew to manager passenger behavior but the only reason I was put in that situation was due to the airline staff. I was extremely uncomfortable and after traveling for over 20 hours I was livid with how I was treated just because I am a small caucasian female."
Pros: "I will definitely fly with Aeromexico in the future. Great crew and amenities."
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "A staff on the check-in counter requested me to show eTA of Canada. I tried to log in my e-mail account that received the eTA before. But IP address was Peru. So the e-mail service provider didn't allow me to log in. I suffered from proving that I received eTA. I had to spend much time on collecting and showing all the itineraries related to Vancouver. So I could never visit the VIP Lounge for Business Class passengers because of insufficient time.I had to go to the gate directly to avoid my flight. It was very hard time."
Pros: "Everything was great. It was a red eye so only snacks and drinks were served but they were sufficient. The flight had plenty of room"
Cons: "There was nothing about the flight that I didn’t enjoy"
Pros: "Inflight entertainment seat comfort was good"
Cons: "They came only one time at the beginning of the flight with drinks and only offered peanuts. Since it was an overnight flight they should have offered coffee and tea in the morning."
Pros: "The plane was comfortable and the crew was great."
Cons: "The boarding was ridiculous. They never posted what gate the flight went out of. If it wasn't for Kayak we would not have known when to go. The flight was delayed but they never did update that information. It did not leave on time like the board said. They just all of a sudden said they were boarding the flight."
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Pros: "Food offered on our flight"
Cons: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Cons: "the attention during the delay was terrible. No A/C, and no possibilities of returning tio the terminal while they worked on fixing the plane... and the crew diidn't allow us to use our phones, or offered water"
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "Everything was on time and efficient. Boarding and de-planing went by quickly. The staff was really friendly and there were great movie options that made the flight go by quickly."
Cons: "The food wasn’t stellar but it was fine. I’m vegetarian so it would’ve been nice to have had a vegetarian option, but nontheless, I was grateful that a meal was provided as many airlines no longer offer complimentary meals."
Pros: "Crew was nice and friendly."
Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion was barely there."
Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Cons: "They didn't announce the local time when we landed."
Cons: "the only food served to us during the fly was a breakfast which one was the combination of black beans with eggs which was rotten and smelling very bad ...."
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Cons: "Part of my luggage was left in Guadalajara"
Cons: "I didnt like that now they start a $25 fee for the luggage when this was the only airline that never charge for that.. annd also they didnt five mr an advice for advance. Really sad for this."
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"
Cons: "Copa's step was alright. But Aeromexico's Customs form was only in english. Our seats were separated and choosing was 50 dol each."
Cons: "TWICE for crying aloud I suspected it would before and sure enough it did it after I ate it Mexico has a beatiful food tradition why do you mess around with idiotic offerings? Best to not offer any food if it does not secure decent taste"
Cons: "Not enough drinks offered"
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Pros: "Free checked bags!"
Cons: "All communication referenced Areomexico confirm # but had to call to get Delta # in order to do online check-in."
Cons: "I lose my flight because they decided to close the boarding time before hand, because they said they had to transport all the people through bus to other place. They made me pay for the whole ticket again and didn´t recognize it was their fault. I found in the airport several people from different destinations, that it happended the same thing to them. So I think the airlines is a scam. They do this so that people have to repay again their ticket, and the worst part is that they have few flights per day so people have to wait for the next day to fly....its better to take a connecting flight through Miami or Houston and absolutly choose other airline!!!!!!!!!!"
Cons: "Me hubiese gustado que nos hubieran ofrecido otro de alimentos. He viajado en la misma aerolinea y en otras ocasiones y me han ofrecido huevos revueltos con una pequeña merienda y café. Este viaje fue la excepción, sin embargo en otros aspectos estuvo bien."